With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
Position Statement
The Housekeeping Supervisor is responsible for the standard of cleanliness in rooms, corridors and back-of-house
pantries as well as to provide excellent service to guests.
What will I be doing?
As the Housekeeping Supervisor, you will be responsible for performing the following tasks to the highest standards:
· Responsible to maintain highest standard of cleaning on assigned floors and guestrooms during your shift.
· Work closely with the Front Office team to ensure correct room status at all times.
· Ensure guest privacy is respected when DND status is displayed.
· Monitor a quality of room cleanliness on self-release room.
· Inspect and release the rooms where it requires.
· Supervise the turndown service.
· Responsible for monitoring Housekeeping Attendants daily overtime hours and additional room credits.
· Regularly inspect guest floor corridors.
· Report maintenance issues promptly to Engineering.
· Ensure compliance of lost and found procedures.
· Keep floors, linen rooms and pantries neat and tidy.
· Monitor productivity of the assigned Housekeeping Attendant.
· Check team members’ grooming, personal hygiene and appearance.
· Assist with team members’ training and development.
· Provide ongoing advice and support to team members under supervision.
· Provide one to one instruction to team members when required.
· Understand basic knowledge of hotel operating systems, to be able to perform daily tasks, assist guest inquiries and able to offer a first problem resolution to the guest.
· Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective action has been taken.
· Seek opportunities to improve guest service consistently from guests’ comments.
· Take appropriate action to resolve guests’ complaints.
· Perform daily room assignment; ensure the rooms are assign out according to business need. Ensure all reports are completed on a timely basis.
· Adhere by the hotel’s policies and procedures, Hilton code of business conduct, the hotel’s team member handbook, security and emergency policies and procedures.
· Carry out any other reasonable duties and responsibilities as assigned.
Direct Reports
Housekeeping Attendants
What are we looking for?
A Housekeeping Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
· At least 3 years of relevant work experience.
· Good knowledge of Housekeeping daily operation in areas such as guest floor area.
· Good written and verbal skills.
· Actively listen to others and build on good ideas.
· Strong interpersonal skills and attention to details.
· Guest orientated and able to resolve guest issue with minimum.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
