THE ROLE
Reporting
• Report to Operations Manager
• Escalate risk events immediately via email within 24 hours
• Report all trade loss events, or near misses that could haveresulted in a loss within 24 hours
• Clients – report new and closed accounts
• Volume of trades – report on daily basis
Key Responsibilities:
• Provide operational desk support to brokers, ensure timely input of trades into Trade Manager, providing trade details to traders and brokers on a daily basis
• Provide support to brokers including ad-hoc queries; liaise with clients, clearing houses and brokers to ensure efficient settlement of trading activity
• Build relationships with clearing banks and clients to improve the quality and productivity of work by integrating best practices as appropriate
• Maintain client static data, including entering new contract terms in internal system e.g. commission rates, clearing account details etc
• Monitoring unmatched transactions and timely investigation and resolution of queries
• Proactively review indicators of operational issues/concerns with the goal of resolving such issues before client impact
• Suggest/ develop technological solutions in Trade Manager
• Perform any other reasonable duties the desk may require
Risk Related Responsibilities
• Develop understanding of regulation within the evolving regulatory landscape
• Support a risk and compliance aware culture and comply with FIS company policies
• Exercise judgement and act with integrity, due care, skill and diligence and open and co-operative with regulators and exchanges
• Ensure full awareness of and adhere to internal policies that relate to the role or any relevant other activities
• Observe standards of market conduct and ensure understanding and adherence to all regulatory, exchange or clearing house requirements applicable to role
Training
• Seek regular feedback from management to ensure role requirements are met
• Complete any mandatory training required by the company and required deadlines
• Maintain own Continued Professional Development(CPD)
Key Competencies / Skills:
• Ability to multi-task and manage time effectively, managing expectations
• Proactive approach to work combined with excellent organisational skills
• Adhere to strict governance and controls that are in place
• Strong client focus; personable and engaging, building relationships and networks wherever possible
• Communicating effectively with clients and colleagues
• Tenacious and thrives in a pressurised environment
• Team oriented; works well with others and diverse groups /personalities
• Excellent attention to detail; strong analytical and numeracy skills
• Competent in Trade Manager, Excel and other systems as required
Benefits
Our rapidly growing business offers a dynamic environment for talented, entrepreneurial professionals to achieve results and grow their careers.
• Learning & Development / CPD opportunities
• Employee Assistance Programme
• Private healthcare
• 25 days holiday
