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Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
Key Responsibilities
- Administer and support Microsoft 365 services including EXO, SharePoint Online, OneDrive, Teams, Defender, Purview, Entra ID and Azure Network.
- Manage Windows 365 environment using Microsoft Intune (eg. packaging, patching, device configuration, reporting, etc).
- Manage user accounts, licensing, and access controls within M365 and Entra ID.
- Update golden images for provisioning of Windows 365 Operating System.
- Monitor system performance, troubleshoot issues, and implement improvements to enhance service reliability and costs.
- Configure and maintain security and compliance features such as Conditional Access, MFA, and data protection policies.
- Support M365-related projects, including migrations, upgrades, and integrations.
- Maintain documentation for system configurations, processes, and procedures. Extract reports for monthly and adhoc reports.
- Collaborate with internal teams and vendors to resolve technical issues and implement solutions.
- Handle tickets via ITSM and ensures ticket logs are updated.
- Plan and submit change management activities.
- Ensure adherence to IT policies, security standards, procedures and best practices.
- Provide onsite backup staffing for desktop support, including troubleshooting hardware, software, and end-user issues as needed.
- Ad-hoc projects as assigned.
Requirements
- Minimum Diploma in Information Technology, Computer Science, or related field.
- Proven experience in administering M365 portals – Admin, Entra, Intune, Defender, Exchange.
- Strong knowledge of Exchange Online, Teams, SharePoint, Windows 365, and Entra ID.
- Desktop support experience is a must (minimum 2 years).
- Certification: MD-102, MS102, AZ-305, MS-203, ITIL 4 preferred. Security certifications AZ-500, SC-300, SC-400 or equivalent a plus.
- Knowledge on security and compliance features within M365.
- Experience with PowerShell scripting is preferred.
- Strong problem-solving and communication skills.
- Ability to work independently and as part of a team in a fast-paced environment
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
