Oversee and optimize the preparation and serving of all food, toast, and beverages, ensuring strict compliance with company SOPs, health and safety standards
Lead by example in extending exceptional customer service
Streamline and manage order taking via POS systems, ensuring efficient and accurate service delivery
Empower and train staff to proactively recommend menu items and ongoing promotions, enhancing the customer experience and driving sales
Effectively resolve customer complaints and provide feedback to the management team for continuous operational improvement
Operational Management
Provide active supervision and strategic oversight of daily operations, including cashiering, order taking, opening/closing procedures, and stock-taking
Liaise closely with internal team for inventory stock levels and ensure timely placing of orders
Ensure all required business licenses and posters are displayed or renewed on time
Prepare comprehensive end-of-day reports, including sales summaries and petty cash usage
Conduct routine outlet inspections, monitor overall outlet performance & compliance, acting as point of contact between HR and staff
Support company culture by cultivating positive and engaging internal relationships, fostering a vibrant work environment, encouraging professional growth and contributing to staff retention
Resolve operational issues promptly, including handling all POS-related concerns
Actively participate in meetings, bring up new ideas or suggestions, and effectively implement workflow procedures based on Management’s direction to meet sales targets and contribute to outlet profitability, including cost control
Outlet Maintenance & Hygiene
Oversee general housekeeping of the outlet, including the washing of workstations, cups, and accessories Coordinate minor maintenance needs of the outlet, ensuring minimal disruption to operations and a well-maintained environment
Uphold and enforce stringent adherence to all health, safety, and sanitation guidelines to maintain impeccable hygiene standards
Execute all duties related to the role with due diligence, ownership, and integrity
