Position:
Associate Executive
Department:
Support Services, Medical Records Office
Job Description
The Medical Records Office Associate Executive is part of the Medical Records Office (MRO) team in providing medical reports processing and medical records management services.
Job Responsibilities
- Work experience in managing public enquiries through email, telephone and walk-in services.
- Must be comfortable communicating with patients and external clients.
- Strong written and verbal communication skills.
- Experience in service operations and maintaining service quality excellence.
- Comfortable participating in IT and automation projects.
- Ability to undertake other work assignments as needed.
Requirements
Competency
- Proficient in verbal and written communication skills
- Good in the management of emails and drafting replies to external customers
- Comfortable in communicating with internal and external customers through phone calls and face-to-face interactions
Educational And Professional Requirements
- Diploma/A-level qualification or relevant work experience
- Knowledge in Microsoft Office applications, such as Excel or Word
- Comfortable in learning IT software applications such as NGEMR, SAP, Medical Records Management System (MRMS)
About IMH
The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.
