Overall Purpose Of The Job
To lead and manage all Information and Communication Technology (ICT) operations at the Delhi site, ensuring 24/7 availability of infrastructure, applications, and communication systems. The role includes strategic planning, hands-on technical support, project leadership, and alignment with regional and corporate IT standards and policies.
Key Responsibilities
IT Operations & Infrastructure
- Ensure uninterrupted availability of network infrastructure, EPABX systems, and telecommunication services.
- Maintain secure, efficient, and cost-effective ICT systems in compliance with corporate and regional guidelines.
- Provide 24/7 support for hardware, software, and connectivity issues at Delhi site.
Technical Support & Development
- Troubleshoot hardware/software issues and resolve in-house application bugs.
- Translate user requirements into system specifications and deliver timely solutions.
- Participate in client-related activities to enhance service delivery through technology.
- Support cloud-based systems (e.g., AWS, FreeBSD), CRM platforms (e.g., SFDC), and Microsoft applications (O365, Teams, SharePoint)
Project & Performance Management
- Lead local IT projects in alignment with Group and APMEA Region IT strategies.
- Manage IT budgets and ensure timely resolution of issues.
- Report on IT status and performance to the APMEA Region office.
- Ensure adherence to corporate IT standards and project timelines
Administrative Management
- Promote cost-effective service delivery and continuous improvement.
- Ensure appropriate staffing levels to support 24/7 IT operations.
- Drive competency development through structured training programs, certifications, and on-the-job learning.
- Evaluate team performance and align skill development with emerging technologies and business needs
Communication & Collaboration
- Liaise with internal departments, regional offices, and external vendors.
- Foster teamwork and cross-functional collaboration.
- Maintain effective relationships with telecom and system suppliers.
Application Management
- Joint ownership of any local applications with local business stakeholders
- Support, maintenance and ongoing oversight of local applications
Job Profile
Required Skills & Knowledge
- Experience with Microsoft Windows, Azure, Linux, AIX environments.
- Network equipment management (Cisco, Catalyst, NetScreen).
- Cloud systems for e-commerce and call center applications.
- Programming in Visual Basic, Access, and web technologies.
- Strong understanding of networking and system architecture
Required Qualifications & Experience
- Bachelor’s degree in information technology or computer science from a reputed university.
- Minimum 8 years of hands-on ICT experience, including team leadership.
- Experience in fast-paced, service-oriented environments.
Required Languages
- Excellent written and spoken English
Travel Requirements
Occasional travel for client training and service review meetings
