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Responsibilities
Oversee the day-to-day operations of ICT infrastructure components which comprise servers, hosting, network infrastructure, end-user computing and data centre operations
Manage the appointed Agency Facilities Management contractors and EUCD contractors;
Implement projects within their emplaced practice to ensure service delivery and support to meet the intended availability, continuity and capacity requirements;
Ensure compliance to IM8 policies and ICT policies and Standard Operating Procedures (SOPs);
Manage Infrastructure projects;
Overall responsible for hardware, software and subscription maintenance contracts for infrastructure and data centre operations;
Manage the procurement and leasing of end-user computing requirements;
Plan and work with the appointed Agency Facilities Management contractors and awarded ICT contractors to implement and deploy infrastructure projects and end-user computing devices to end-users;
Plan and lead the overall IT infrastructure procurement activities, in particular tender specifications compilation, tendering, tender evaluation, recommendation & award;
Manage incidents and problems for system related issues;
Ensure availability of ICT infrastructure systems and data centre facilities equipment;
Monitor infrastructure performance;
Perform systems log review;
Follow-up and ensure audit findings are addressed;
Follow-up and ensure the compliance to the remediation timeline for security vulnerability scanning;
Plan, coordinate and execute the annual Table-Top exercise with the appointed contractor;
Coordinate the disaster recovery plan and execution of the annual disaster recovery testing of ICT systems.
Professional Qualifications
Basic Requirement
Diploma/Degree in IT, Facilities Management, or related field
Experience in IT
operations or data centre operations;
CITPM (Certified ICT Project Management Programme) or PMP (Project Management Professional) or COMIT (Certification in Outsourcing Management for IT) or an equivalent certification; or
Information Technology Infrastructure Library (ITIL) certification or equivalent IT Service Management certification.
Additional Requirement
Certification in CompTIA Network will be an added advantage;
Certification in AWS Cloud Practitioner will be an added advantage;
Certification in CISSP (Certified Information Systems Security Professional), CISA (Certified Information Systems Auditor), CCAK (Certificate of Cloud Auditing Knowledge) or an equivalent certification will be an added advantage;
Certification in Certified Cloud Security Professional (CCSP) will be an added advantage; and
Any other relevant professional certifications.
Skill Set and Experience
At least 3 years of experience in running IT infrastructure operations or data centre operations;
ICT project management and people management skills;
Strong problem-solving and analytical skills;
Results and customer oriented;
Team player with organization and people management skills
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SG
