Philippines - Operations
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This role is essential in managing accounts receivable and ensuring timely payment from customers to maintain healthy cash flow for our organization. As a Collections Associate, you will play a vital role in contacting customers, resolving payment issues, and maintaining positive relationships to recover outstanding debts.
Responsibilities
- Negotiate for payment commitments from delinquent clients.
- Educate the clients about credit obligations and maintaining their good credit standing.
- Use various available skip tracing tools whenever necessary.
- Monitor and escalate accounts and customer matters on a daily basis.
- Ensure that client’s information in the system are updated.
- Adhere to the Central Bank and the Company’s collection policies.
- Other tasks that may be assigned from time to time.
Qualification
- At least 2-3 years proven experience in a Collection industry.
- Knowledge of collection techniques and local regulations.
- Working knowledge on MS Office and collection systems.
- Skilled in payment negotiation and problem – solving skills.
- Able to adapt and grow in a changing, fast-paced environment.
- Highly comfortable working with targets.
