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Supervisor / Assistant Supervisor
TungLok Teahouse
Job Type / Job Level
Full-time / Others/Any
Company Location
Singapore
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Responsibilities
Supervise and support the daily restaurant operations, ensuring smooth and efficient service
Motivate front-of-house staff to deliver outstanding customer service
Ensure smooth day-to-day restaurant operations
Ensure high standards of customer service are consistently met
Handle customer complaints or concerns and resolve issues in a professional and timely manner
Perform daily operation tasks, documenting procedures and creating guidelines
Ensure proper maintenance and cleanliness of equipment and restaurant
Conduct opening and closing procedures, including cash handling and shift reports
Report daily operational or staffing issues to management
Any other ad-hoc duties as assigned by the Superior from time to time
Requirements
Proven experience as a Supervisor or in a similar F&B leadership role
Strong knowledge of restaurant operations and service standards
Excellent customer service and communication skills
Service oriented and passionate working in F&B industry
Problem-solving and conflict-resolution abilities
Able to work on weekends and public holidays
Ability to work in a fast-paced environment
Physical stamina to stand and walk for extended periods
PC literate, well-organized, and self-motivated
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