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Customer Service Officer cum Receptionist

Venus Beauty

Job Type   /   Job Level

Full-time   /   Others/Any

Company Location

Singapore

Handle customer service hotline and provide first level of support
Handling telephone calls, screening and directing calls
Provide quality customer service to customers over phone or email
Co-ordinate with internal staff and ensure closure of all customer service calls/complaints.
Resolve customer queries efficiently and escalate problems/issues promptly
Other ad-hoc duties as assigned

Requirements

Minimum GCE ‘N’/‘O’ Level
1 to 2 year(s) relevant experience in customer service or retail
Strong analytical, good problem solving and decision making abilities.
Proficient in MS Office (Excel & Word)
Ability to work independently with minimum supervision
Customer-oriented with good interpersonal and communication skill

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