Job Role: - Desktop Support Engineer
Job Location: - Singapore
Experience: -3+ Years
Job Roles & Responsibilities:
- Provide day-to-day technical support for desktops, laptops, printers, and other peripherals.
- Install, configure, and troubleshoot operating systems (Windows/Mac) and applications.
- Resolve hardware and software incidents within SLAs.
- Support end-users via remote tools, phone, or onsite.
- Manage user accounts, passwords, and access in Active Directory/O365.
- Escalate unresolved issues to higher-level support teams.
- Maintain asset inventory and update documentation.
Job Skills & Requirements:
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- 3+ years of experience in IT support or desktop support role.
- Strong knowledge of Windows OS, MS Office/O365, and basic networking (LAN/WAN, DNS, DHCP).
- Familiarity with ticketing systems (ServiceNow, Jira, etc.).
- Good problem-solving and troubleshooting skills.
- Strong communication and customer service orientation.
- Relevant certifications preferred (CompTIA A+, Microsoft MCSA, ITIL Foundation).
