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Customer Care Executive
Salary:
- __vacancyopjusttionswidget.opt-Department __ Customer Service
- __vacancyopjusttionswidget.opt-Job Type__ Full-time
__jobinformationwidget.freetext.LocationText__
Singapore
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Account Management
- Serve as the primary contact for assigned customer accounts.
- Build and maintain strong, long-term relationships with customers via F2F interaction.
- Understand customer needs, business goals, and challenges to provide appropriate solutions.
- Conduct regular follow-ups and account reviews to ensure customer satisfaction.
Customer Retention
- Monitor customer engagement to identify retention risks.
- Proactively address concerns and resolve complaints to prevent churn.
- Gather customer feedback and recommend improvements to services and processes.
- Maintain high levels of customer satisfaction and loyalty.
Upselling& Cross-Selling
- Identify opportunities to upsell additional products, services, or upgrades.
Customer Support & Administration
- Respond to customer inquiries via phone, email, chat, or other channels.
- Follow up on contract renewals, negotiate on Price Increases, service package and other account related activities.
- Maintain accurate customer records in our in-house system
- Ensure compliance with company policies and service standards.
Requirements:
- Customer Service, Call Centre and Sales Administration experiences preferred
- Proficient in Google Applications and good computer/IT literacy
- No prior experience required (On-The-Job training will be provided)
- Positive communication skills and customer service-oriented
- Good work ethic standards, independent and a team collaborator
- High resilience and composure (Handle complaints and unpleasant customers)
- Strong multi-tasking, analytical and meticulous abilities
- Pro-active and adaptable in a fast-paced volatile environment
Benefits:
- 5 days work week - 8.30am - 5.45pm (After pass probation, you’ll be eligible for Friday hybrid work day)
- Located at McPherson Area, 10 min walk from Tai Seng MRT
- 16 days Annual Leave
- Annual Wage Supplement AWS
- Annual Salary Increment (performance based)
- In/ Out Medical &, Dental benefits, Insurance coverage
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