Job Description
JOB RESPONSIBILITIES
- Review and validate the completeness and accuracy of account opening documentation submitted via business units or digital platforms. - Liaise with internal stakeholders (Branches, Account Managers, Legal, Compliance) to resolve any issues related to client onboarding. - Ensure adherence to established turnaround times and service level agreements (SLAs). - Maintain up-to-date knowledge of and comply with all Standard Operating Procedures (SOPs), internal policies, regulatory standards, and audit requirements. - Proactively report and escalate control lapses, exceptions, or service issues in a timely manner. - Contribute to ongoing process improvements, system enhancements, and participate in ad-hoc projects as required.
Job Skills
- meticulous
- Organizational-Management
Job Requirements
Requirements: - Degree in Banking & Finance, Business, or related fields. - Preferably 1–3 years of experience in banking operations or client onboarding. - Good understanding of operational risks, controls, and compliance standards. - Strong communication and interpersonal skills for effective stakeholder engagement. - Customer-oriented mindset with a strong commitment to service quality and efficiency. - Excellent time management skills with the ability to prioritize and meet tight deadlines. - Self-motivated team player with the ability to work independently under pressure.
