Please note that this is a Freelancer role.
Responsibilities
Pre-sales consultation
You will support our sales team during pre-sales to understand the customer needs and work out a plan to implement our services and solutions to help mitigate their problems.
- Uncover business problems
- Acquire and examine customer needs and requirements
- Develop an initial view of the solution
- Prepare software presentation and demonstration that specifically address the customer problems
- Define detailed project implementation plans
Software implementation
You play a critical role in ensuring the implementation project is rolled out according to plan.
- Business analysis and mapping
- System installation and configuration
- Data migration
- End-user onboarding and training
- User acceptance testing
Post-implementation support
You understand that maintaining a healthy relationship with customers post-implementation is critical, and sometimes, issues do arise.
You don't mind supporting customers whenever needed and being proactive in ensuring issues are promptly resolved and customers are happy.
- Diagnose, research, and analyse issues related to the platform, software functionality, configuration, and data
- Respond promptly to customers' queries and feedback
- Diligently walk customers through a series of actions to resolve issues and advise improvements
- Follow up with customers to ensure all issues are fixed
Requirements
- 3-5 years experience in Infor Sunsystems application consulting
- Fluent in English and Khmer.
- Khmer citizen.
- An infinitely curious and open mind to learn and grow.
- Adoption of our core values.
- Excellent problem-solving, negotiation, and interpersonal skills.
- Effective in time management and task prioritisation.
- A genuine passion for delighting customers and willingness to travel for work.
- A risk-taker who can work independently and can tolerate stressful workloads.
What’s TRG International offering to you?
- Competitive salary package
- Collaboration with our diverse and inclusive TRG community, including colleagues working from anywhere across the globe.
- Strong culture supporting your learning, development, and growth.
- Participation in multiple (12+) networking, collaboration, learning, and training events each month.
- Training and certification support.
- Free access to our library (1000+ books and still counting), multiple online training portals/ universities/ academies
- Get coached by TRG’s founder and CEO or other experts in our coaching and mentoring network.
Our recruitment process
Apply by clicking on 'Apply for this job' --> Do the Pre-hire assessments (received via email right after your application submission, please complete them within 3 days) --> 1st Interview with HR Team --> 2nd Interview with Line Manager --> Offer
