Support the Customer Engagement team in the implementation, coordination and tracking of regulatory initiatives.
Assist in the operationalisation of new complaints‑handling frameworks, procedures and processes.
Handle customer complaints relating to all insurance products (Life, Health, General, Group), staff and representatives’ conduct and Income’s services.
Perform operational and administrative duties such as managing the central mailbox, assigning cases, maintaining trackers and documentation, and taking minutes during internal meetings and etc.
Undertake projects, assignments or ad‑hoc tasks as delegated by the Senior Manager or CE managers.
Requirements
Prior experience in complaints management, customer operations, and regulatory support would be preferred.
Strong written and verbal communication skills with the ability to handle customer interactions professionally and empathetically.
Ability to work independently while maintaining accuracy and service quality.
