Institution: Institute of Mental Health
Family Group: Ancillary
Position:
Sr/ Patient Information Associate (Office Hour)
Department:
Contact Centre
Job Description
Staff plays a crucial role in facilitating patient care and administrative functions, ensuring calls/enquiries are timely received and providing efficient services while maintaining a high standard of customer service.
Job Responsibilities
- Handles calls and enquiries from the General Line and Appointment Line to provide information on IMH’s services to patients and the public
- Assists in scheduling appointments for patients and/or provides information related to appointments to patients respectively
- Performs administrative other duties assigned by supervisor
Requirements
Competency
- Service-oriented, confident and have a passion for helping others
- Good communication and interpersonal skills
- Skilled in utilizing and navigating digital communication systems and platform with strong technological proficiency
Educational And Professional Requirements
- GCE ‘O’ or ‘N’ levels or equivalent with customer service experience.
- Proficient in Microsoft Office applications
- Applicants with previous experience in call centre are welcome to apply
About IMH
The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.
