Field Engineer

🌟 We're Hiring: Field Engineer! 🌟

We are seeking a skilled and motivated Field Engineer to join our dynamic team in Singapore. The ideal candidate will have a strong technical background and hands-on experience in the field, ensuring projects are executed efficiently while adhering to safety protocols.

📍 Location: Singapore, Singapore
⏰ Work Mode: Work from Office
💼 Role: Field Engineer

Job Description
 Monitor and manage the system to ensure that all system parameters are optimum.
 Escalated to the necessary teams if there is any adnormality to the systems or the system
parameters are less optimum.
 Manage number of inbound and outbound calls in a timely manner
 Follow communication “scripts” when handling different topics
 Identify customers’ needs, clarify information, research every issue and provide solutions
and/or alternatives
 Build sustainable relationships and engage customers by taking the extra mile
 Keep records of all conversations in our call center database in a comprehensible way
 Collect, collate, compute and calculate the various support KPIs
 Colate, compute and calculate the various system performance from system/application
logs.
 Other administrative tasks, documentation and creation reports to be assigned.
 Conduct investigation activities to be assigned.

Job Requirements
 Diploma, Higher NITEC in Electrical, Electronics, IT or equivalent
 Minimum 1 to 2 years of relevant experience
 Relevant experience as a monitoring center engineer
 Experience in electrical/mechanical drawing, service/repair manuals and or diagrams will be
added advantage
 Basic knowledge in Networking and Database management will be added advantage
 Airport operations background will be added advantage
 Strong communication and interpersonal skills. Self-starter, self-motivated and critical
thinker who embraces challenges
 Ability to work responsibly, independently and in a team
 Able to interact with all levels of people and work under stress
 Willing to work on a 12-hour rotational shift pattern, which includes day, night, weekends,
public holidays etc.
 Training will be provided

Working hours
Rotating 12 hours shift or as assigned.
4days 12 hours and 3 days rest
Followed by 3 days 12 hours and 4 days rest