L2 Application Support Engineer

Job Type   /   Job Level

Full-time   /   Others/Any

Company Location

Singapore

Diploma or higher in Computer Science, Information Technology, or a related field.
Minimum 3–5+ years of relevant experience in application support, systems support, or operations roles.
Experiences supporting production systems in a high-availability or mission-critical environment.
Strong hands-on experience with:
Application loganalysis and monitoring tools (e.g. AWS CloudWatch, Grafana, ELK, GoogleAnalytics, etc)
Linux/Unix environments
Working knowledge of cloud platforms (e.g. AWS services such as ECS, Lambda, S3, RDS).
Basic database knowledge (MySQL, PostgreSQL) for health checks and simple queries.
Basic knowledge on REST APIs, system integrations and authentication design
Understanding of incident, problem, and change management processes.
Familiarity with ticketing and incident management tools (e.g. Jira, PagerDuty).
Strong analytical and troubleshooting skills.

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