- - - - - - - - - - - -
MISSION : Deliver to users a technical assistance in system, network and office automation areas
- Resolve when possible, more complex problems in the user,, system, network and office automation domains..
- Transfer the problem to the specialized teams and coordinate their process and the other problem solving
- Collect and express the IT needs of site users towards IS and providers in the support area
- On site assistance for local operations and improvements
- Ensure PC refresh for users (for On-Site Support fonction)
- Contribute to the IT safety of the site
KEY EXPECTED ACHIEVEMENTS
- Users are satisfied regarding trouble processing and hardware and services delivery
- Incidents and problem that occur on the site are processed in accordance with defined procedures and in collaboration with the different stake holders
- The improvements implemented as a consequence of problem solving are capitalized and reused in future processes
- The support requests in system,network and office automation area are processed, tracked and submitted to stake holders in stipulated deadlines
- Requests for service delivery (hardware/software/right for system access) are processed or transmitted to support teams; asset management information is up to date, hardware and services implementation are in accordance with IS engagements
- Security rules are applied
- Provide support for deployment projects
