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Report to Assistant Membership Manager
Conduct guided site tours to prospects.
Assisting with the room guests’ check-in and explaining the in-room facilities.
Perform check-out of room guests efficiently
Maintain reception counter and lobby cleanliness.
Ensuring all billings are accurate
Update of members’ profiles, addresses, and membership data via Mailchimp and Club2000.
Administer membership status transfers, terminations, absences, terms, etc.
Work closely with the finance department.
Administer new/lost membership cards.
Organize proper filing (hard and soft copies) of application forms, correspondence, documentation (including scanning of all existing and new application forms).
Update e-mail addresses in Mailchimp for the weekly newsletter.
Coordinate with editor, proofreader, printer, and distributor.
Ensure addresses are complete and correct for the distributor.
Liaison between members and the magazine editor for in-house magazine interview sessions.
Assist the Membership Manager with ongoing and new project work and membership drive campaigns/events.
Job Requirement
Min 1 year of customer service, member relations, or frontline related experience, preferred from the country club or hotel industry.
Highly organized and demonstrating strong self-initiative
Good communication skills
Positive attitude and willingness to excel and learn
Strong customer /member orientation
Good knowledge of Word and Excel
Other Information
Working Place: Bukit Timah (Transport provided at Sixth Ave MRT)
Working hours: Rotating shifts between 9 am to 6 pm & 11 am to 8 pm (5 days work per week, including PH and weekend)
Attractive fringe benefits + 4 times bonus in a year.
