What The Role Is
You ensure consistent, prompt, and quality resolution of complex public queries relating to pre-enlistment through tailored support and proactive engagement. You also analyse and highlight trends or emerging issues for Subject Matter Experts' awareness and drive continuous improvements in unit operations and customer relations.
What You Will Be Working On
- Manage and resolve complex public queries relating to pre-enlistment
- Provide tailored support and ensure timely, high-quality outcomes for each case
- Engage proactively with members of the public to address concerns
- Analyse case data to identify trends and emerging issues
- Surface key insights to Subject Matter Experts for awareness and learning
- Drive continuous improvements in unit operations and customer relations
Challenge(s) - Remaining consistent and objective when managing a diverse range of cases
- Delivering quality service and maintaining high standards of customer relations while strictly adhering to mandatory National Service policies
What We Are Looking For
- Prior experience in case management or customer service is preferred
- Prior experience in managing Customer Relationship Management (CRM) system data for analysis and preparation of reports will be advantageous
- Strong interpersonal skills with the ability to exercise flexibility in working and communication styles
(Applicants with no experience may apply.)
Appointment will be commensurate with your experience.
Only shortlisted candidates will be notified.
