Analyst, Application Support Engineer, Institutional Banking Group Technology, Technology and Operations (Unfilled)

3.1

Job Type   /   Job Level

Full-time   /   Others/Any

Company Location

Singapore

Provide 24 x 7 IT Operational support to production support teams including weekends and holidays.
Ready to work in rotation shifts.
Incident Management and Reporting
Recovery coordinator for involving the right parties and recording of chronological events
Point of escalation for support staff or management
Review all daily activities and ensure completion of shift duties for each team and proper handover
Monitoring and recovery of batch jobs
Perform health checks and alert management.
Coordinate DR testing.
Consolidate and analyse management reports for presentation.
Implement continuous improvements through automation tools, SRE (Site Reliability Engineering) principles.
Perform post-resolution follow-ups to ensure problems have been adequately resolved by the application team.
Ensure proper guidance, training and mentoring are given to new staff.
Lead formal and informal Post Event Problem Reviews (PEPRs) with platform support teams.
Ensures on-time communication to stakeholders on application issues.
Facilitate and manage business/operations communication during critical issues.

Location:

DBS Asia Hub

Job:

Technology

Schedule:

Regular

Employee Status:

Full time

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