Customer Service jobs

Position Summary

Role and Responsibilities

Sales Support roles and responsibilities :

• Generate daily stock balances report from SAP system for TV/AV and distribute to respective KAMs and PMs
• Provide secretarial administrative support to Director’s, Korean Senior Business Manager’s and Product Manager’s on processing of entertainment expenses and claims,
• Send emails to respective dealers on every Monday for weekly SOH
• Update weekly stock balances into templates and forward to for compilation before every Tuesday Morning for afternoon RM meeting
• Update weekly customer SOH for TV/AV and upload into MCS system.
• Assist TV PM to generate Trade Memos for TV Sell Out Support programs and to work with Product Marketing Support on budget estimations for marketing funds (EO) to be cater for various marketing activities.
• Collate and cut daily newspapers advertisements on Samsung CE products advertised by dealers
• Ensures CORES raised by Product Marketing team are generated correctly by the Finance team.
• Ensure all marketing promotion programs by product marketing team are being communicated to TV KAMS and customers.
• Follow up on sales deduction conditions (CORES) matching sales allowances and price protection for customers.
• Updating of sales deduction conditions, sales allowances and price protection conditions to TV team periodically.
• Monitoring and updating of sales allowances and price protection to TV PMs to avoid other spending thus affecting P&L.
• Generate daily stock balance reports for TV/AV for teams.
• Other ad-hoc administrative duties assigned by TV sales and marketing teams.

Team Administration:

• Manage TV division expense claims, corporate credit card limit amount and raise approvals for cash payment from merchants with no credit card facilities.
• Arrange courier services for local and international deliveries and collections
• Assist TV PM to generate Trade Memos for TV Sell Out Support programs and to work with
• Ad-hoc administrative duties assigned by KAMs such as documentation filings and send Purchase Orders to Order Desk for processing
• Liaise and coordinate with Redemption centre on marketing promotional free gifts (Eg. Soundbars or Vouchers)
• Arrange and coordinate meeting rooms.
• Arrange courier services for local and international deliveries/collections of documents and products.

Skills and Qualifications

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Job Title:

Senior Sales Support Specialist

Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for a Senior Sales Support Specialist to join our team. Today.

At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.The future team member that will love this job will demonstrate the value and benefits of our services by supporting our our sales teams. Reporting to a sales support manager, you will research sales contracts, make price quotations, and maintain process integrity for a variety of administrative tasks. Along the way you will have access to excellent training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!

Location:

SGP Singapore - 80 Pasir Panjang Road, 15-83/84 Mapletree Business City #2

Language Requirements:

English (Required), Korean (Required), Mandarin (Required)

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

The National Institute of Education invites suitable applications for the position of Research Assistant on a 6-month contract with possible extension at the Centre for Research in Child Development (CRCD), Office of Education Research (OER).

Project Title: CRCD Infrastructure and Database Project

Project Introduction: This study seeks to:

(1) Maintain and expand a quantitative database of child development data from multiple research projects;

(2) Pool and harmonise datasets included in the database; and

(3) Develop a body of evidence for the reliability and validity of educational and psychological measurement tools in Singapore.

Requirements

Essential:

• Bachelor’s degree in psychology or related field
• Knowledge of statistical software (e.g., R, SPSS)
• Strong interpersonal and verbal communication skills
• Excellent organizational skills
• Self-directed learner who effectively picks up relevant skills as needed

Preferred:

• IT background
• Good data analytic skills
• Familiarity with programming languages
• Experience in quantitative educational/psychological research

Responsibilities

• Manage research data
• Assist with data input/extraction, data cleaning
• Assist with data harmonization
• Assist with database maintenance and trouble shooting
• Liaise with CRCD faculty and CRCD project teams
• Perform other tasks as required by the Principal Investigator

Application

Applicants (external and internal) will apply via Workday. We regret that only shortlisted candidates will be notified.

Closing Date

Closing date for advertisements will be set to 28 calendar days from date of posting.

Other Information

NIE staff can take chartered buses at their own expense from or near their homes to the NIE campus. This is subject to availability of seats.

Hiring Institution: NIE

The Student Affairs Office aims to fulfil its mission of “striving with partners to co-create and co-own a meaningful and enriching student life experience” via a two-pronged approach:

• promoting students’ personal growth through curricular activities and learning, which span across a wide spectrum of student-led activities, leadership development initiatives, residential hall programmes, inclusion and integration efforts, community engagement initiatives and sports.

• facilitating meaningful engagement among key stakeholders within and outside of the NTU community.

Responsibilities:

The incumbent staff will undertake two key portfolios and support the Senior Assistant Manager in administrative operations across the various Units of Student Affairs Office (SAO).

Work Study Scheme (WSS)

• Serve as the subject matter expert and manage the administrative operations of WSS to ensure adherence to the University’s policy and procedures.

• Main contact person to liaise and advise students and staff on all matters related to WSS.

• Support all Units in SAO to create WSS assignments and process student claims.

• Conduct hands-on training and briefings for staff and students as required. 

• Provide monthly report on WSS statistics to SAO management for review and planning purposes.

Nanyang House (NYH)

• Manage the maintenance and operations of Nanyang House (NYH) as 2nd-In-Charge.

• Support the planning and coordination of all maintenance, repair and upgrading works in NYH.

• Administer facilities booking and equipment loan by student organizations.

• Analyze operational needs and propose replacement of aging/non-serviceable equipment and furniture.

Administrative and Operational Support

• Provide support in the procurement and asset management of SAO and its student organizations. 

• Provide a suite of backend admin functions to SAO’s Student Organisation Unit.

Requirements:

• Degree holder or Diploma holder with at least 2 years of relevant working experience.

• Candidates who are not Degree or Diploma holder but have working experience in space and facilitate management, event and logistic support, procurement and assest/inventory management, would also be considered.

• Highly organized and meticulous.

• Able to work independently and in a team.

Hiring Institution: NTU

The National Institute of Education invites suitable applications for the position of Research Assistant on a 12-month contract (with potential opportunity for reappointment) at the Centre for Research in Child Development, Office of Education Research (OER).

Project Title: Early Support for Foundational Skills of Preschool Children at Socio-economic Risk in Singapore

Project Introduction: This project funded by the MOE Science of Learning (SoL) Programme takes a proof-of-concept approach to develop and trial the efficacy of targeted interventions for preschool children at Nursery 2 in Singapore to build their foundational skills – both academic and non-academic. A randomized controlled design is applied to gauge intervention efficacy in preschool classrooms. The goal of the research programme is to translate the research findings into packages of professional development and teaching materials for early childhood classrooms. The overarching aim is to improve essential skills for low SES children before they enter kindergarten.

Requirements

The successful candidate will be responsible for supporting the day-to-day operation of the research project in this translational study. This position requires excellent organizational skills, attention to details and accuracy, good interpersonal skills, as well as the ability to meet deadlines.  

• Bachelors degree in Psychology, Child development, Early childhood education or a related field from a University of good standing
• Possess excellent communication skills with a good command of the English language to perform literature reviews, and create visual infographics for presentations
• Good administration skills, including data management and storage
• Experience with relevant software (Microsoft Office, SPSS, etc.)
• Excellent organizational skills and able to work within given deadlines

• Able to work independently in self-directed manner
• Strong oral and written communication skills
• Experience working with young children

Responsibilities

• Liaise and work closely with stakeholders from external institutions
• Conduct literature reviews and assist with preparing research progress reports
• Participant recruitment and coordination with school/centre staff
• Oversee data collection using psychological and psychoeducational testing
• To manage meticulous record keeping of the research project and oversee data processing, management and archiving.
• To lead undergraduate student and part-time research staff working on this project
• To assist with preparation and materials development for interventions
• To carry any other duties as required by Principal Investigator

Application

Applicants (external and internal) will apply via Workday. We regret that only shortlisted candidates will be notified.

Closing Date

Closing date for advertisements will be set to 28 calendar days from date of posting.

Other Information

NIE staff can take chartered buses at their own expense from or near their homes to the NIE campus. This is subject to availability of seats.

Hiring Institution: NIE

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Sales Support Analyst will be part of the Relationship Services Team - Sales Services Unit, providing a range of sales or service-related support to the business in meeting overall branch sales and service goals :

Responsibilities:

• Operating as an independent unit to assist stakeholders in fulfilling sales requirements by providing multiple maintenance support and administering controls surrounding various transaction processes.
• Process online transactions, ensuring timeliness of execution, accuracy of entries and adequacy of approvals are in place.
• Conduct review of the surveillance reports.
• Operate as a focused-unit or liaison to handle queries and controls.
• Conduct daily post-transaction review on customers’ accounts.
• Participate and assist in ad hoc assignments/projects for the business.
• Other job-related duties may be assigned as required.

Skills and Competencies :

• Working knowledge of related industry practices and standards.
• Strong analytical ability required to review customer information in accordance to policies.
• Ability to multi-task and prioritize effectively.
• Demonstrate great attention to details.
• Matured personality with a high level of initiative and drive.
• Positive attitude with the ability to work well as part of a team and autonomously.
• Consistently demonstrates clear and concise written and verbal communication.

Education :

• Bachelor’s degree/University degree or equivalent experience
• Fresh Graduate may be considered.

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Job Family Group:

Consumer Sales

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Job Family:

Consumer Sales Support

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Did you know KONE moves over one billion people every day. We employ over 55,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

Why this role?

A Technical Help Desk (THD) Engineer is the first point of contact in technical queries and provides remote technical support during the maintenance phase of KONE and/or non-KONE products. 

What will you be doing?

Technical help desk and site support services for Front Lines
• Provide remote technical support for maintenance technicians in identifying the root cause and corrective solution
• Provide spare part identification support
• Support in proximity stock definition for new LIS
• Provide 24/7 Connected Services analytics and support by evaluating non-standard and non-urgent service needs
• Together with 24/7 Operations Center support technicians in configuring and repairing KRM devices and connections
• Log all cases to THD tool
• When needed, assign/direct the case to a relevant expert in the organization or escalate to global
• Create knowledge base articles
• Propose sales solutions (Packaged Service Repairs) to improve equipment reliability, comfort and safety
• Support sales in assessing the maintainability (spare part availability, documentation, competences, maintenance need) of equipment before tendering for maintenance contract

Training:
• Train local technicians during site visits and/or deliver scheduled training sessions
• Co-operate with and provide expertise to local training centers in training courses 

Quality: 
• Create quality reports in to THD tool after remote support and/or site visits and list issues which require corrective actions
• Identify proactively root causes for the issues and forward corrective actions according to KONE process requirements (e.g. trainings, guidelines, field letters etc.)
• COR review / identify units for Clinica visits
• Note: Clinica visits performed by Field Troubleshooter

Safety
• Be aware and operate within KONE safety requirements
• Ensure each site follows the global safety processes and guidelines
• Follow the safety procedures and rules of customers, partners and KONE.
• Report safety concerns
• Stop installation or lift operations if safety violation or hazards are detected

People leadership
• An experienced Technical Helpdesk Troubleshooter can act as line manager for group of THD/field troubleshooters
• People management e.g. setting targets, conducting PDP’s and IDP’s for team members together with Technical Helpdesk manager
• Drives competence development in the team, inform Technical helpdesk manager about any skill gaps in the team
• Facilitates information sharing and creates collaborative working environment

Daily Operation
• Allocate daily work together with THD manager
• Monitors and leads the performance and KPI/SLA adherence of the team
• Review daily priorities in the team and take appropriate action to ensure results are achieved
• Continuous support of THD development together with THD manager

What do we offer?

• Career progression opportunities within a global organisation
• Full-time role enabling you establish a function and make it your own
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills

https://www.youtube.com/watch?v=62go5DIFabQ&feature=youtu.be

KONE dedicated to people flow - YouTube

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

Company :

Performance Motors Limited

Job Description

• Greet and meet every customers in the most friendly manner
• Handle calls at all times and charge (wrap up code) accordingly if any
• Act as first point of telephone contact for customer support requests
• Obtain precise customer personal particulars, vehicle registration, car ownership (raise change management form for amendment / update)
• Check for support agreement / warranty validity per local guideline.
• Ensure all inbound/ outbound calls, including customer compliments and complaints logged in CRM system are defined
• Log complete and accurate data within the call logging tool (CRM) and booking appointment (date/time) for all 3 service centres & ensure mobility service are offered to customer at all time
• Provide technical call screening and assign call to the appropriate delivery method (CSA) and payment type
• Optimise available workshop capacities by effectively assigning work/ cars to each service centres
• Provide customer with call number for follow-up and set customer expectations on the next steps in the service delivery process
• Provide best effort general advice to customer in a timely and professional manner
• Assist in special product campaign or promotions
• Arrange for airport service, pickup and delivery for customers
• Assist schedule customers for professional car care services
• To ensure daily service level achievement, monitor customer’s waiting time, look out for body language etc.
• Assist in generating daily, weekly and monthly reports as and when required
• Hand over vehicle to customers with basic work explanation.

Job Requirements

• Minimum ‘O’ Levels
• Able to work under pressure and fast-pace environment
• Minimum 2 years in Customer Service industry
• 2 years in Call Centre support
• Good Customer Service skill
• Good Communication skill

The National Institute of Education invites suitable applications for the position of Research Fellow on a 21-month contract at the Centre for Research in Child Development, Office of Education Research.

Project Title: Development of a Quality Teaching Tool [ECDA 6/22 NK]  

Project Introduction:

This project aims to develop a Quality Teaching Tool to:

• Establish common standards to identify and measure key “quality” teaching practices in the preschool classroom
• Guide Early Childhood centre leaders and teachers, via self-evaluation and classroom observations, on the use of key quality teaching practices to promote learning and development of children in early to preschool years
• Bridge the gap between research and practice by highlighting key quality teaching practices that have proven to be effective, based on empirical evidence / ground experience

Requirements

• PhD or Masters in relevant discipline (e.g., education, child development, early childhood)
• Demonstrated ability to manage a research project
• Knowledge of quantitative and qualitative analysis and software
• Ability to write reports and presentations
• Ability to work independently with minimal supervision
• Ability to work cooperatively and effectively in a team (including with external stakeholders)
• Good organizational, verbal, and interpersonal skills
• Qualifications or work experience in early childhood education or with assessment/measurement would be preferred

Responsibilities

• Manage research project and supervise junior project team members
• Document and manage qualitative and quantitative project data and assist with data collection
• Analyse quantitative data using psychometric techniques
• Analyse qualitative data
• Assist and work closely with the NIE Research Team and with other project stakeholders (including the funding body, preschools, etc.)
• Contribute to presentations, academic and report writing
• Conduct literature reviews
• Any other duties assigned by the NIE Research Team

Application

Applicants (external and internal) will apply via Workday. We regret that only shortlisted candidates will be notified.

Closing Date

Closing date for advertisements will be set to 28 calendar days from date of posting.

Other Information

NIE staff can take chartered buses at their own expense from or near their homes to the NIE campus. This is subject to availability of seats.

Hiring Institution: NIE

The National Institute of Education invites suitable applications for the position of Research Assistant on a 24-month contract (with potential opportunity for reappointment) at the Centre for Research in Child Development (CRCD), Office of Education Research (OER).

Project Title: Early Support for Foundational Skills of Preschool Children at Socio-economic Risk in Singapore [MOE SoL 9/22 BOB]

Project Introduction: This project funded by the MOE Science of Learning (SoL) Programme takes a proof-of-concept approach to develop and trial the efficacy of targeted interventions for preschool children at Nursery 2 in Singapore to build their foundational skills – both academic and non-academic. A randomized controlled design is applied to gauge intervention efficacy in preschool classrooms. The goal of the research programme is to translate the research findings into packages of professional development and teaching materials for early childhood classrooms. The overarching aim is to improve essential skills for low SES children before they enter kindergarten.

Requirements

The successful candidate will be responsible for supporting the day-to-day operation of the research project in this translational study. This position requires a keen interest in early childhood development, excellent organizational skills, attention to details and accuracy, good interpersonal skills, as well as the ability to meet deadlines. 

• Bachelor’s degree in Psychology, Child Development, Early Childhood Education, or a related field from a University of good standing
• Excellent oral and written communication skills with a good command of the English language to perform literature reviews, and create visual infographics for presentations
• Good administration skills, including data management and record keeping
• Experience with relevant software (Microsoft Office, SPSS, etc.)
• Excellent organizational skills and able to work within given deadlines

• Able to work independently in a self-directed manner
• Experience working with young children

Responsibilities

• Liaise and work closely with stakeholders from external institutions for participant recruitment
• Conduct literature reviews and assist with preparing research progress reports
• Recruit participants and coordinate data collection schedules with preschool staff
• Conduct data collection using psychological and psychoeducational assessments
• Lead undergraduate student and part-time research staff working on the project
• Assist with materials development and preparation for interventions and data collection
• Assist with data processing, management, and archiving
• Carry out any other duties as required by the Principal Investigator

Application

Applicants (external and internal) will submit a cover letter AND a resume via Workday. We regret that only shortlisted candidates will be notified.

Closing Date

Closing date for advertisements will be set to 28 calendar days from date of posting.

Other Information

NIE staff can take chartered buses at their own expense from or near their homes to the NIE campus. This is subject to availability of seats.

Hiring Institution: NIE

Job Description :  The candidate is responsible for conducting Anti Money Laundering/ Customer due diligence reviews for Retail Banking and credit card customers with timely and quality completion meeting AML Compliance policy standards.

Key Responsibilities:

• Conduct AML/KYC periodic reviews on high risk and high net worth customers as well as customers who are public figures.

• Perform research on customer profiles through internal bank records and external sources.

• Conduct name screening and carry out review and disposition on positive matches of alerts.

• Coordinate with Relationship Managers of the High net worth customer’s account or contact customers directly to obtain information on source of wealth and source of funds on account transactions.

• Identify accounts with AML concerns and escalate any suspicious activities from the customer due diligence reviews.

• Ensure timely completion of review cases assigned.

• Contribute towards continuous process improvement in both review processes and AML CDD system and participate in User Acceptance Testing for the CDD system enhancements.

• Support ad hoc AML risk control projects and MIS reporting.

Qualification and experience:

• University graduate with 2 years of relevant experience in AML/Know your customer related work in the consumer banking industry.

Skills required:

• Strong communication and written communication skills

• Good judgment and analytical skills.       

• Strong follow-up skill.

• Able to work independently within timelines for assigned reviews.

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Job Family Group:

Compliance and Control

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Job Family:

Business Control

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The National Institute of Education invites suitable applications for the position of Research Associate on a 24-month contract (with potential opportunity for reappointment) at the Centre for Research in Child Development (CRCD), Office of Education Research (OER).

Project Title: Early Support for Foundational Skills of Preschool Children at Socio-economic Risk in Singapore [MOE SoL 9/22 BOB]

Project Introduction: This project funded by the MOE Science of Learning (SoL) Programme takes a proof-of-concept approach to develop and trial the efficacy of targeted interventions for preschool children at Nursery 2 in Singapore to build their foundational skills – both academic and non-academic. A randomized controlled design is applied to gauge intervention efficacy in preschool classrooms. The goal of the research programme is to translate the research findings into packages of professional development and teaching materials for early childhood classrooms. The overarching aim is to improve essential skills for low SES children before they enter kindergarten.

Requirements

The successful candidate will be responsible for overseeing the day-to-day operation of the research project in this translational study. This position requires excellent leadership and organizational skills, a keen interest in early childhood development, attention to details and accuracy, flexibility in responding to fluid situations, good interpersonal skills, as well as the ability to work independently.

• Master degree in Psychology, Child Development, Early Childhood Education, or a related field from a University of good standing
• At least 2 years of research experience
• Excellent oral and written communication skills with a strong command of the English language to perform literature reviews, prepare research progress reports and create visual infographics for presentations
• Good project coordination and administration skills, including data management and record keeping
• Experience with relevant software (Microsoft Office, SPSS, Mplus, etc.)
• Experience with conducting systematic literature reviews
• Excellent organizational skills and able to work within given deadlines

• Able to work independently
• Good leadership skills
• Self-directed learner who effectively picks up relevant skills as needed
• Experience working with young children

Responsibilities

• Liaise and work closely with stakeholders from external institutions for participant recruitment
• Conduct literature reviews and prepare research progress reports
• Prepare ethics documents to institutional review boards
• Recruit participants and coordinate data collection schedules with preschool staff
• Oversee data collection using psychological and psychoeducational assessments
• Perform research-related administrative work, e.g., purchase of materials/equipment for research
• Manage meticulous record keeping of the research project and oversee data processing, management, and archiving
• Manage day to day operations of the project
• Supervise and train undergraduate student and/or junior research staff working on the project
• Carry out any other duties as required by Principal Investigator

Application

Applicants (external and internal) will submit a cover letter AND a resume via Workday. We regret that only shortlisted candidates will be notified.

Closing Date

Closing date for advertisements will be set to 28 calendar days from date of posting.

Other Information

NIE staff can take chartered buses at their own expense from or near their homes to the NIE campus. This is subject to availability of seats.

Hiring Institution: NIE

Job Description :  The candidate is responsible for conducting Anti Money Laundering/ Customer due diligence reviews for Retail Banking and credit card customers with timely and quality completion meeting AML Compliance policy standards.

Key Responsibilities:

• Conduct AML/KYC periodic reviews on high risk and high net worth customers as well as customers who are public figures.

• Perform research on customer profiles through internal bank records and external sources.

• Conduct name screening and carry out review and disposition on positive matches of alerts.

• Coordinate with Relationship Managers of the High net worth customer’s account or contact customers directly to obtain information on source of wealth and source of funds on account transactions.

• Identify accounts with AML concerns and escalate any suspicious activities from the customer due diligence reviews.

• Ensure timely completion of review cases assigned.

• Contribute towards continuous process improvement in both review processes and AML CDD system and participate in User Acceptance Testing for the CDD system enhancements.

• Support ad hoc AML risk control projects and MIS reporting.

Qualification and experience:

• University graduate with 2 years of relevant experience in AML/Know your customer related work in the consumer banking industry.

Skills required:

• Strong communication and written communication skills

• Good judgment and analytical skills.       

• Strong follow-up skill.

• Able to work independently within timelines for assigned reviews.

-------------------------------------------------

Job Family Group:

Compliance and Control

-------------------------------------------------

Job Family:

Business Control

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

• Understand business and application requirements, translate and work with infrastructure teams to deliver solutions that meet budget and timeline.
• Collaborate and coordinate with other teams on user access reviews, disaster recovery or business continuity exercises.
• Provide support for all large-scale activities like system maintenance; project go-live, disaster recovery exercise or high severity incidents.
• Provide support during high severity incidents by interfacing with infrastructure and security teams.
• Develop or fine-tune operating procedures to improve operational efficiency, adherence to policies or industry best practices.
• Document and develop system documentations for all supported applications and their interfaces with infrastructure for operations purposes.
• Manage relationships between application and infrastructure teams through brokering and collaboration.
• Prepare and present proposals to seek approval and secure funds for Service Delivery Operations.

• Tertiary qualifications in Computer Science, Information Technology or related degree;
• Minimum 8 years’ experience in Service Delivery related to application operations and process management;
• Self-motivated, driven, a good team player and strong ability to multi-task;
• Excellent verbal, written communication and interpersonal skills;
• Experience in managing heterogeneous computing environments or supporting complicated health IT solutions are preferred
• Relevant Project Management or ITIL Service Management certifications will be an advantage.