Deliver Service Excellence
Build relationships with customers during service and interaction
Address or escalate enquiries and requests
Communicate clearly in local language(s) to serve customers
Adhere to established organisational service standards and procedures
Execute established service innovation initiatives
Deliver Operation Excellence
Perform data entry for customer details and appointment records
Maintain stock inventory according to operational needs
Prepare and maintain work area for service delivery
Prepare and maintain equipement for service delivery
Adhere to established organisational operating standards and procedures
Manage Self and Team
Work collaboratively with others to deliver services
Manage personal performance in accordance with established performance metrics and targets
Participate in training to improve personal skills
Keep up to date with latest industry trends
Manage Hygiene and Safety Standards
Observe personal sanitation and health practices in accordance with organisational hygiene and safety standards and procedures
Provide customer with information and equipment required for safe delivery of service
Execute maintenance activities in accordance with organisational hygiene and safety standards and procedures
Handle products and equipment in accordance with organisational hygiene and safety standards and procedures
Escalate any non-conformance to organisational hygiene and safety standards and procedures to senior staff
Perform Spa and Wellness Services
Provide basic consultation and recommendation based on customer’s needs
Deliver spa and wellness therapy services in accordance with organisational service standards and procedures
Provide standard advice on pre-treatment, aftercare, home application and follow-up services
Curate reflexology services based on current industry trend and customer demands
