Total 28 job vacancies by Domino's Pizza

The International Operations COE Manager will drive operational excellence within the region they support, as well as advancing operational strategic priorities that have been set for the international business. The key focus areas for this role include deploying operations innovations, managing the Operations and Service Assessment programs, and providing operational consulting for Master Franchisees. This manager must be able to inspire and clearly communicate with Master Franchisees to drive results. In addition, this individual will need to develop a close partnership with the regional leadership and the other COE’s across DPI.

RESPONSIBILITIES AND DUTIES:

In-market Consultation to Drive Operational Excellence – 30%

• Conducting OER’s or Ops Assessments to evaluate the business.
• Collect vital oven information to ensure it meets Domino’s product quality and food safety standards.
• Measure desired innovation and technology behaviors to improve service and store efficiencies.
• Deliver guidance and coach Master Franchisees on best practices for Domino’s restaurant operations.
• Develop robust reporting to summarize the positive and constructive operational findings that will be shared with the Master Franchisee and DPI partners.

Deploy Operations Innovations – 30%

• Partner with the regional business teams and Master Franchisees to implement key operations innovations (e.g., Cutting Edge) within the region they support.Present compelling business cases to Master Franchisees to generate buy-in and deployment for these operations innovations.
  Organize and execute regional demonstrations to showcase operations innovations to Master Franchisees.
  Partner to build conversion plans and actively record the progression.
  Track and conduct needed certifications for key initiatives.
  

Lead the Operations and Service Assessments – 30%

• Lead the international rollout of the Operations and Service Assessment programs in the region they support.Organize coaching and calibration sessions with Master Franchisees to ensure local consistency with the global scoring criteria.
  
• Provide internal periodic reporting to the regional business teams for the Operations and Service Assessment programs.Track compliance for the region and partner with the regional business teams to address any gaps.
  Update the regional business teams quarterly on the performance vs. goals by Master Franchisee and market.
  
• Support the International Certification program for international coaches.Partner with the L&D team to develop the content based on the annual Global Operations Assessment changes.
  Track and report on the 750+ certified coaches.
  Provide regional support and troubleshooting for certified coaches in the designated area.
  
• Conduct virtual calibrations by reviewing official OER submissions and benchmarking against customer feedback and food safety evaluations.
• Lead operations listening and best practice calls to connect international Ops leaders.
• Develop content for the International Operations toolkit, teaching the fundamentals to exceptional operations.

Coordinate and execute regional awards and fastest pizza maker programs – 10%

• Support the international awards selection committee to determine the annual winners.
• Manage the communication and schedule for the in-person/virtual competitions in your designated region.
• Partner with the Business Managers to judge and identify the regional winners.
• 5+ years of Domino’s operations experience.
• Bachelor’s Degree strongly preferred.
• Thorough understanding of Domino’s operations standards, policies, and procedures.
• Direct Domino’s multi-store management experience, while not mandatory, is a major plus.
• Ability to communicate effectively with both senior leaders (C-suite) and field-based operators.
• Proven track record of working effectively with DPZ cross-functional teams and influencing franchisees.
• Ability to travel 25% of the time and work across global time zones.

Job Responsibilities :-

• Perform daily operations tasks
• To perform opening shift and closing shift operations in accordance to roster
• In-charge of stock check & ordering, confirm the condition of all delivery items are within specifications, and ensure proper storage of all stocks
• Provide service excellence to our customers and able to handle complaints and perform service recovery
• Oversee that all equipment of the entire store are fully-functioning, taking initiative for simple repair works where necessary
• Manage inventory control and usage
• Undertake any operations related duties as assigned by the Store in Charge / Manager On Duty
• Any other appropriate duties and responsibilities as assigned

Requirement :-

• Team player and independent
• Good working attitude

Responsibilities :-

• Prepare and deliver freshly made food items in accordance to the procedures and standards of the store
• Ensure that customers receive their orders within 30 minutes or less from ordering
• Ensure and assist in the accurate packing of orders as per to customers' orders
• Ride safely during the delivery of the order
• Training provided

Requirements : -

• A valid Class 2B license with minimum of 1 year of riding experience
• Strong time management and great customer service skills
• Able to multi-task in a fast-paced environment
• Ability to work independently as well as in a team
• Candidates with no F&B experience are welcome to apply

Responsibilities :-

• Preparation of food ingredients
• Pizza making
• Taking of orders and collecting payment
• Washing, cleaning & sanitizing
• Training provided

Requirements :-

• Prior experience in F&B preferred but not compulsory
• Able to read and write
• Training will be provided
• Ability to work independently as well as in a team
• Candidates with no experience are welcome to apply

Responsibilities :-

• Prepare and deliver freshly made food items in accordance to the procedures and standards of the store
• Ensure that customers receive their orders within 30 minutes or less from ordering
• Ensure and assist in the accurate packing of orders as per to customers' orders
• Ride safely during the delivery of the order
• Training provided

Requirements : -

• A valid Class 2B license with minimum of 1 year of riding experience
• Strong time management and great customer service skills
• Able to multi-task in a fast-paced environment
• Ability to work independently as well as in a team
• Candidates with no F&B experience are welcome to apply

Job Responsibilities :-

• Perform daily operations tasks
• To perform opening shift and closing shift operations in accordance to roster
• In-charge of stock check & ordering, confirm the condition of all delivery items are within specifications, and ensure proper storage of all stocks
• Provide service excellence to our customers and able to handle complaints and perform service recovery
• Oversee that all equipment of the entire store are fully-functioning, taking initiative for simple repair works where necessary
• Manage inventory control and usage
• Undertake any operations related duties as assigned by the Store in Charge / Manager On Duty
• Any other appropriate duties and responsibilities as assigned

Requirement :-

• Team player and independent
• Good working attitude

Responsibilities :-

• Preparation of food ingredients
• Pizza making
• Taking of orders and collecting payment
• Washing, cleaning & sanitizing
• Training provided

Requirements :-

• Prior experience in F&B preferred but not compulsory
• Able to read and write
• Training will be provided
• Ability to work independently as well as in a team
• Candidates with no experience are welcome to apply

Responsibilities :-

• Preparation of food ingredients
• Pizza making
• Taking of orders and collecting payment
• Washing, cleaning & sanitizing
• Training provided

Requirements :-

• Prior experience in F&B preferred but not compulsory
• Able to read and write
• Training will be provided
• Ability to work independently as well as in a team
• Candidates with no experience are welcome to apply

Responsibilities :-

• Prepare and deliver freshly made food items in accordance to the procedures and standards of the store
• Ensure that customers receive their orders within 30 minutes or less from ordering
• Ensure and assist in the accurate packing of orders as per to customers' orders
• Ride safely during the delivery of the order
• Training provided

Requirements : -

• A valid Class 2B license with minimum of 1 year of riding experience
• Strong time management and great customer service skills
• Able to multi-task in a fast-paced environment
• Ability to work independently as well as in a team
• Candidates with no F&B experience are welcome to apply

Job Responsibilities :-

• Perform daily operations tasks
• To perform opening shift and closing shift operations in accordance to roster
• In-charge of stock check & ordering, confirm the condition of all delivery items are within specifications, and ensure proper storage of all stocks
• Provide service excellence to our customers and able to handle complaints and perform service recovery
• Oversee that all equipment of the entire store are fully-functioning, taking initiative for simple repair works where necessary
• Manage inventory control and usage
• Undertake any operations related duties as assigned by the Store in Charge / Manager On Duty
• Any other appropriate duties and responsibilities as assigned

Requirement :-

• Team player and independent
• Good working attitude

Responsibilities :-

• Prepare and deliver freshly made food items in accordance to the procedures and standards of the store
• Ensure that customers receive their orders within 30 minutes or less from ordering
• Ensure and assist in the accurate packing of orders as per to customers' orders
• Ride safely during the delivery of the order
• Training provided

Requirements : -

• A valid Class 2B license with minimum of 1 year of riding experience
• Strong time management and great customer service skills
• Able to multi-task in a fast-paced environment
• Ability to work independently as well as in a team
• Candidates with no F&B experience are welcome to apply

Job Responsibilities :-

• Perform daily operations tasks
• To perform opening shift and closing shift operations in accordance to roster
• In-charge of stock check & ordering, confirm the condition of all delivery items are within specifications, and ensure proper storage of all stocks
• Provide service excellence to our customers and able to handle complaints and perform service recovery
• Oversee that all equipment of the entire store are fully-functioning, taking initiative for simple repair works where necessary
• Manage inventory control and usage
• Undertake any operations related duties as assigned by the Store in Charge / Manager On Duty
• Any other appropriate duties and responsibilities as assigned

Requirement :-

• Team player and independent
• Good working attitude

Responsibilities :-

• Hire, train, and supervise restaurant employees
• Create staff schedule to ensure appropriate staffing
• Track stock levels of food, supplies, and equipment, forecast needs, and oversee ordering as necessary
• Take ownership of budgets and cost control methods to minimize expenses
• Address customer needs, comments, and complaints
• Adhere to and enforce employee compliance with health, safety, and sanitation standards
• Process payroll and maintain all relevant records
• Ensure all employees are working within outlined operating standards
• Report on financial performance, inventory, and personnel

Requirements :-

• Minimum Diploma in Hospitality.
• Minimum 2 years of F&B or Retail service industry experience required.
• Knowledge of general restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Strong interpersonal and communication skills.
• Excellent leadership skills.
• Demonstrated ability to manage operating costs in accordance with budgets.
• Comfortable setting priorities and delegating tasks as needed.
• Extremely organized and detail-oriented.
• Salary will commensurate based on position. Junior applicants will be considered as Shift Supervisor.
• Applicants will undergo Manager-In-Training training before running the operations independently.

The Customer Engagement Manager is responsible for owning the international franchisee relationship and recommending tactics and products to improve overall performance and profitability as it relates to a master franchisee’s technology profile. They are expected to build healthy relationships with international master franchisees, analyze, consult, educate, and propose solutions for technical implementations. The Manager will oversee a team of technical consults and be the main point of contact for all technical implementations and monitor any issues or concerns. They are responsible for developing customer service strategies, partnering with technical delivery managers for successful rollouts, and overseeing the resolution for any concerns or issues.

RESPONSIBLITIES

Manage a Portfolio of International Master Franchisees and Consult on Technology Solutions

• Manage relationships with international master franchisees to assess their current needs and recommend solutions and new technology products that increases productivity and profitability of their business.
• Facilitate quarterly international master franchise meetings with DPZ leadership, sales engineers, and technical consultants to review technology business; set objectives and identify shortfalls in customer engagement.
• Proactively lead and drive discussion with markets and DPZ teams, follow up on action items and ensure they are successfully executed.
• Lead and develop proposals for new opportunities and negotiate contracts.
• Be a champion for our international franchisee’s success and advocate for them so they can achieve their business objectives and goals.

Analyze Business Opportunities and Propose Recommendations

• Lead the education of international franchisees about the value, benefits, and features to implement to solve business critical problems.
• Conduct quarterly business reviews and identify areas of opportunities.
• Assess against KPIs and metrics that drive increased profitability and recommend technology solutions that focus on growth
• Analyze existing customer engagement process and execute it successfully for international master franchise.
• Analyze market gaps to find opportunities for growth in specific markets.
• Partner with sales engineers and technical consultants to gather requirements, scope and present implementation plans to the customers

Monitor Implementation of Solutions, Mitigate Risk or Issues and Oversee Customer Feedback Program

• Manage all aspects of projects, including delivery, communication, and successful rollout and partner with cross-functional teams on execution.
• Act as Domino’s store technology expert and provide support to international stores
• Manage and implement standard process and tools to be used consistently for managing customer projects simultaneously.
• Ensure compliance adheres to the terms and conditions listed in franchisee contracts.
• Partner with international master franchisees and collect regular feedback, build action plans and coordinate with teams to resolve any complaints.
• Collaborate in developing a best-in-class customer success and feedback program and implement with our international master franchise and internal teams

QUALIFICATIONS

· Bachelor’s degree in business administration or similar field is preferred.

· Minimum of 6 years of proven experience in customer engagement, consulting, or related experience

· Knowledge of Domino’s store technology is preferred.

· Proven project management and customer service experience

· Strong organizational, interpersonal, problem solving and influencing skills.

· Proficiency in Microsoft Office and customer relationship management (CRM) software

· Must have the ability to work independently and with minimal supervision.

· Strong analytical skills required.

· Proven ability to build relationships and work effectively with others at all levels of an organization.

· Demonstrated ability to lead, motivate, hold accountable, develop, and direct.

SOFT SKILS REQUIREMENTS

1. Excellent Communication skills: The primary duty of a customer engagement manager is to interact with our international master franchise on a day-to-day basis. Considering this, communication skills are of primary importance. Using verbal and written communication skills, you are responsible for conveying messages to international master franchise and feedback to respective internal teams.
2. Problem-solving skills: One of the job responsibilities of the customer engagement manager is to solve the international master franchise’ problems. If the problem is out of your scope, then you should navigate it to the respective team’s subject matter expert.
3. Relationship-building skills: The core job responsibility of customer engagement Managers involves building relations with the international master franchise. You will do this by interacting with the international master franchise to understand their feedback and offering possible solutions. Through different activities, customer engagement managers win over the international master franchise’ confidence and make them feel more comfortable. This will also help them create a positive reputation for the brand
4. Analytical skills: As International master franchise, Engagement Managers you must listen to them and interpret their communication. Further, you are responsible for drawing insights from the customer data and making critical decisions. To fulfill this, an ideal candidate must have good analytical skills.
5. Leadership skills: As Customer engagement managers you will lead and collaborate with team of solution and technical consultants. Managing such teams and motivating them toward their goals is a huge task requiring leadership skills.
6. Attention to detail: An ideal candidate must pay attention to details. Observing things and paying attention to the details will help you to be more personal in your approach. By paying attention to international master franchises grievances, needs, and expectations, you can personalize and customize customer services and help Domino’s team to successfully rollout solutions to various markets.

Responsibilities :-

• Hire, train, and supervise restaurant employees
• Create staff schedule to ensure appropriate staffing
• Track stock levels of food, supplies, and equipment, forecast needs, and oversee ordering as necessary
• Take ownership of budgets and cost control methods to minimize expenses
• Address customer needs, comments, and complaints
• Adhere to and enforce employee compliance with health, safety, and sanitation standards
• Process payroll and maintain all relevant records
• Ensure all employees are working within outlined operating standards
• Report on financial performance, inventory, and personnel

Requirements :-

• Minimum Diploma in Hospitality.
• Minimum 2 years of F&B or Retail service industry experience required.
• Knowledge of general restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Strong interpersonal and communication skills.
• Excellent leadership skills.
• Demonstrated ability to manage operating costs in accordance with budgets.
• Comfortable setting priorities and delegating tasks as needed.
• Extremely organized and detail-oriented.
• Salary will commensurate based on position. Junior applicants will be considered as Shift Supervisor.
• Applicants will undergo Manager-In-Training training before running the operations independently.