Total 2 job vacancies by Allscripts

Highest level of expertise in the delivery of high-quality,

high-performing systems to meet client business from the Altera suite of solutions, including but not limited to SunriseTM,, dbMotion, Patient Flow.

ESSENTIAL FUNCTIONS/MAJOR JOB RESPONSIBILITIES

General responsibilities

• Expert level knowledge of SunriseTM suite of solutions data schema
  Create test plan templates and test with client/vendor to ensure that functionality meets the needs of the client
• Provide Expert level technical support during the implementation delivery process, including triaging and troubleshooting issues reported by client and implementation team
  Install all software required for the Altera solutions
• Develop technical documentation to facilitate efficiency, document customer implementations, and Support Department education objectives
• Provide Expert level training for clients and co-workers on your areas of expertise

Client Facing/Specific responsibilities

• Have an integral role in the Governance Approach with the client to develop a dedicated API taskforce/workstream that will have regular meetings with the Altera SunriseTM API development team to prioritise and review Client API development requests.
• Facilitate discussions with UX team on product visions. All tasks regarding research, conceiving, wireframing, sketching, prototyping, and mocking up experiences for digital products will be completed by the Altera Human Centered Design (HCD) team.
• Identify design problems and devise elegant solutions.
• Liaise with UX team to understand best practices, which will be used by the Technical Principal Consultant to provide input on strategic design and Human-experience decisions related to core, and new, functions and features.
• Discuss best practices with the Altera UX Team in order to assist the
• Client in taking a Human Centered Design approach and rapidly test and iterate designs.
• Collaborate with other team members and stakeholders and optimize for Client needs, business constraints, and technological realities.
• Take smart risks and champion new ideas.
• Facilitate detailed UI/HX design reviews, document issues, and coordinate issue resolution. Additionally, assist and provide Client input through co-create programs managed by the Altera UX team related to Altera development efforts.
• Work with the UX design team to design and develop UI prototypes to support the human need and business requirements for Atera solutions.
• Design and build consistent user-friendly UI components using JavaScript driven web frameworks.
• Collaborate with development team to demonstrate and refine prototypes and working UI solutions.
• Analyse, interpret, and successfully combine technical and human need requirements.

Experience:

1. API and App Expert development skills
2. Background in Design and Computer Science; ability to work with Human Centered Design and Mobile App Development Teams from both Altera and Client.
3. Experience with Agile development methodology.
4. Experience with SunriseTM suite of solutions and custom solutions.
5. Previous experience with Human Centered Design is an advantage

Qualifications:

• Bachelor’s degree in computer science

Job Overview: As a Client Success Manager at Altera Digital Health, you will be responsible for nurturing and managing client relationships, ensuring their satisfaction, and serving as their trusted advisor. While this role is client-facing, you will have the support of a dynamic team to help you excel in your responsibilities. This is an excellent opportunity for individuals looking to grow their career and develop technical skills within the healthcare technology sector in Singapore.

Key Responsibilities:

• Build strong relationships with client users and executives, establishing credibility and trust.
• Act as the primary point of contact for clients, addressing and resolving escalated issues of both technical and non-technical nature effectively, including collaboration with the Support Organization.
• Coordinate with various Altera resources, including support, services, and management teams, to meet account performance objectives and exceed client expectations.
• Provide technical services tailored to the needs of client hospitals and health systems, including coordination with the Infrastructure team when necessary.
• Proactively communicate Altera's products, services, educational opportunities, and strategies to clients.
• Drive customer satisfaction through surveys and aim for clients to become reference sites.
• Collaborate with Sales Executives to maintain and enhance client relationships, understanding and documenting client strategy and business goals.
• Conduct regular business service reviews with clients to assess progress against defined goals, SLA compliance, and service delivery results.
• Promote attendance and active participation in Altera and industry events.
• Stay informed about client escalated support and service level delivery issues.
• Become an internal specialist on complex technical and business matters.
• Identify opportunities for process improvements and risk mitigation, making recommendations accordingly.
• Maintain the quality of deliverables in line with defined standards.
• Serve as a liaison between application technology vendors, internal IS groups, and business users.

Qualifications:

• Bachelor’s degree in a related field.
• 3-5 years of experience in a client facing role in the healthcare IT industry, with a strong technical background.
• Strong written and verbal communication skills.
• Excellent presentation skills.
• Strategic and analytical thinker with an eye for detail.
• Strong business acumen and relationship development skills.
• Proficient in the use of Microsoft Packages such as Word, Excel, Outlook and Powerpoint.
• Experience with healthcare IT systems and technologies.
• Ability to work independently and as part of a team.

Working Arrangements:

• Flexibility for remote work.
• May require after-hours and on-call support, including holidays.
• On-site travel may be necessary to support client initiatives and activations.

Benefits:

• Excellent benefits – including private medical insurance
• Competitive salary and benefits package.
• Opportunity to work with a leading healthcare IT company.
• Chance to make a real impact on the lives of patients.
• Collaborative and supportive work environment.