Total 11 Full-time technical support job vacancies in kuala lumpur

Job Description

The Technical Sales Executive will be responsible for generating and securing new business and maintaining relationships with existing clients. Daily tasks include presenting and demonstrating products, negotiating contracts, providing technical support, and staying up to date with the latest industry trends and technology. The role involves collaborating with internal teams to ensure customer requirements are met and exceeded.

Executive sales activities to get orders from customers after promoting and marketing company products.

Provide sales and marketing activities for existing customers and search for new customers.

1)Executive activities to take care of existing customers and search for new clients who might benefit from company products or services and maximize client potential in designated regions as wanted.

2)Executive activities that able developing long-term relationships with clients, through managing and interpreting their requirements.

3)Persuading clients that a product or service best satisfies their needs in terms of quality, price and delivery

4)Negotiating tender and contract terms and conditions to meet both client and company needs.

5)Calculating client quotation and administering client accounts.

6)Providing pre-sales technical assistance and product education by provide product training to customers.

7)Working on after sales support services and providing technical back up as required.

8)Helping in the design of custom made products and providing training and producing support material for other members of the sales team.

9)Preparing sales reports timely to inform leader regarding customer situation and requirement.

10)Key in customer information and need in company system.

11)Supporting marketing activities by attending trade shows, conferences and other marketing events.

12)Making technical presentations and demonstrating how a product meets client needs.

13)Liaising with other members of the sales team and other technical experts.

14)Follow up payment from customer

Key deliverable

1) To increase number of account and sales amount

2)Sales report, key in GCIS and verbal reporting as timely.

3)Customer satisfaction for maintaining long term business relationship

4)Execute sales activities with minimum supervision.

Clients

・Local companies 30%/Japanese companies 30%/Foreign companies 30％/The others 10％(colleges)

・The number of clients one sales has: About 500(Including dormant clients.)

Sales area

・KL Valley and south of Malaysia such as Seremban, Malacca and Johor Bahru once a month.

・Go on a business trip to Indonesia once a month.

→The length of stay depends on the number of client appointments, but usually for 2 to 7 days.

Main products are αSTEP, Stepper Motors, Servo Motors, Electric Actuators, Brushless Motors and AC Motors

※Once you get used to it, you are required to remember all products.

Apply Link: https://jobs.persolmalaysia.com/detail/38599?apply_id=38599&utm_source=jobstore&utm_medium=sponsored

Contact Email: wanling.yap@persolapac.com

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

• Candidates must posses a Diploma in Mechanical Engineering (those without qualification but relevant experience would also be considered).

• Minimum 4-5 years working experience in HVAC / ACMV.

• Able to communicate well at all levels, both verbally and in writing.

• Possess good working attitude, initiative and self motivation to perform.

• Documentation Management.

Perks & Benefits

• Medical Benefit
• Pantry and Resting Area For Staff To Recharge
• Promotion Based On Performance
• Regular team activities
• Personal leave
• Personal development opportunities

• Candidates must posses a Degree in Mechanical Engineering .

• Minimum 4-5 years working experience in HVAC / ACMV.

• Able to communicate well at all levels, both verbally and in writing.

• Possess good working attitude, initiative and self motivation to perform.

• Documentation Management.

Perks & Benefits

• Medical Benefit
• Pantry and Resting Area For Staff To Recharge
• Promotion Based On Performance
• Regular team activities
• Personal leave
• Personal development opportunities

Qualification :- Minimum SPM / SPVM

Experience : - Minimum 6 months

Skill :- Air cond knowledge Understanding of ISO 9001 knowledge

Job Requirements :

1.To attend field complains

2.To provide warranty and contract service

3. To carry out testing and commissioning

4. To wear or use at all times any protective equipment and clothing provided by employer for the purpose of preventing risks to your safety & health.

5. Co-operate with their employer in their effort to maintenance the required level of safety & health.

Perks & Benefits

• Regular team activities
• Personal leave
• Personal development opportunities

Responsibilities:

• Installs and repairs electronic equipment, such as computer, kiosk and precision devices for Financial Institutions.
• Studymanuals, and other specifications to familiarise installation procedures.
• Setup or oversee installation of equipment according to manufacturer's specifications.
• Operates system to demonstrate equipment and to analyze malfunctions.
• Consult with engineering personnel to resolve unusual problems in system operation and maintenance.

• Requirements: Proven work experience as on site service technician.
• Extensive knowledge on equipment control and troubleshooting methods/skills.
• Excellent analytical and problem solving skills.
• Customer oriented and effective communication skills.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Central location
• Personal leave

職責：

• 為金融機構安裝和維修電子設備，例如電腦、自助服務終端和精密設備。
• 學習手冊和其他規範，以便熟悉安裝程序。
• 根據製造商的規格說明，進行設備的安裝或監督安裝。
• 作業系統以演示設備並分析故障。
• 與工程人員協商解決系統運作和維護中出現的異常問題。

• 要求：具備現場服務技術員的實際工作經驗。
• 具備豐富的設備控制和故障排除方法/技能知識。
• 優秀的分析和解決問題的能力。
• 以客戶為中心，具備有效的溝通技巧。

福利待遇

• 佣金和獎金
• 津貼（旅費、交通費等）
• 中心位置
• 個人休假

Job Description

Client Support & Communication

• Respond promptly to client enquiries via phone, email, and ticketing system
• Handle and neutralize urgent clients calmly and professionally
• Acknowledge issues clearly, set expectations, and provide regular updates
• Take full ownership of assigned tickets until resolution

Troubleshooting & Issue Resolution

Perform first-level troubleshooting by:

• Reviewing documentation
• Checking logs and system behaviour
• Referring to past cases and known issues
• Escalate issues only after sufficient investigation, with clear findings and context

Support SMS-related systems:

• Monitor SMS servers
• Investigate and resolve SMS delivery or system issues
• Perform basic system and application checks

Ticket & SLA Management

• Manage multiple tickets simultaneously
• Prioritise issues based on urgency, impact, and SLA requirements
• Ensure accurate and complete documentation for every case
• Follow up proactively to ensure issues are closed properly

Testing & Deployment Support

• Assist in client-side testing and deployment of new releases
• Participate in System Testing (ST) and User Acceptance Testing (UAT) when required
• Report defects clearly with steps, evidence, and expected behaviour 

Knowledge & Process Improvement

• Document solutions and recurring issues to improve team efficiency
• Suggest improvements that reduce repeated support issues
• Continuously learn product behaviour and common failure patterns 

Team & Work Commitment

• Work fully office-based

Be prepared for:

• Occasional late hours
• Weekend standby (rotational)
• Support team members when required, including coverage during leave

Job Requirements

• College or University degree in Computer Science or a related discipline
• Comfortable communicating with clients verbally (phone calls included)
• Willingness to figure things out independently using documentation
• Able to stay calm under pressure and handle complaints professionally
• Strong sense of ownership — you don’t abandon tickets
• Able to multitask and prioritize under SLA pressure
• Resilient mindset — you don’t shut down when things get stressful
• Basic understanding of:

- Databases (MySQL, simple queries / joins)

- Web systems or client-server concepts

• Exposure to any programming language (PHP, C#, etc.) is sufficient
•  Exposure to Microsoft.NET development using C#
•  Knowledge of client/server application development, DB, MS Office products etc 
•  Problem-solving skills 

Perks & Benefits

• Nearby public transport
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal development opportunities

Korean-Speaking Game Presenter | 3,266 USD take-home salary 

Location: Ras Al Khaimah, United Arab Emirates | No Previous Experience Required | Full Training Provided  

 Compensation & Benefits 

• Monthly Salary: 12,000 AED take-home (approx. 3,266 USD). 
• Full Relocation Support: Visa, flights, and luggage expenses covered.  
• Accommodation: Fully furnished shared accommodation paid by the company (including utilities). 
• Health: Private health insurance. 
• Meals: Free meal provided daily based on your shift. 
• Transport: Free transport to and from work provided. 
• Additional: Referral bonuses up to 2,300 USD

About the Opportunity 

At ARRISE, we believe potential matters more than experience. This is an ideal first step for recent graduates or anyone ready to begin an international career. Based in our modern studios in the UAE, you will work in a global environment with a clear pathway for growth. 

Key Responsibilities 

• Host and present live online games in a professional studio environment. 
• Engage with players in real time, creating an interactive and energetic experience.  
• Maintain a confident on-camera presence while following established game procedures. 
• Continuously develop your presentation and communication skills. 

Candidate Profile 

• Native or Advanced Korean speaker with a good command of English. 
• Education: High school diploma or equivalent. 
• Reliability: Valid passport and readiness to relocate to the UAE. 
• Flexibility: Comfortable working rotating shifts (40 hours per week). 
• Personality: Energetic, confident, and adaptable. 

About ARRISE 

ARRISE is a global enterprise and a leader in world-class gaming experiences. Headquartered in Gibraltar, we employ over 13,000 people across Europe, Asia, and the Americas. We don’t just build products - we invest in our people and celebrate success together. 

Your journey starts here. Apply now to take the first step toward an international career!

APPLY NOW HERE: https://arrise.com/careers/job/game-presenter-with-korean-full-relocation-support-to-ras-al-khaimah-uae-4928/?bid=21496

Perks & Benefits

• Monthly Salary: 12,000 AED take-home (approx. 3,266 USD). 
• Full Relocation Support: Visa, flights, and luggage expenses covered.  
• Accommodation: Fully furnished shared accommodation paid by the company (including utilities). 
• Health: Private health insurance. 
• Meals: Free meal provided daily based on your shift. 
• Transport: Free transport to and from work provided. 
• Additional: Referral bonuses up to 2,300 USD

Role Overview

The Technical Analyst engineer is the engine room of the Client Experience department, reporting directly to the AI Lead. You will bridge the gap between technical infrastructure and business intelligence by building and maintaining the department’s automation stack—using Zendesk and Python—while applying AI/LLM knowledge to enhance support capabilities. You will also serve as the team’s data anchor, performing deep-dive financial reconciliations and building automated dashboards to drive data-led decision-making.

Key Responsibilities

1. Automation & AI Integration
• Zendesk & SaaS Optimization: Architect and maintain Zendesk triggers, automations, and complex workflows;
• Python-Led Automation: Develop and deploy Python scripts to automate repetitive manual tasks.
• AI Feature Deployment: Implement and tune advanced AI features within SaaS, managing knowledge base training and basic RAG (Retrieval-Augmented Generation) logic.
2. Data Tools & Reporting
• Advanced Data Analysis: Use tools extensively for high-stakes data cleaning, financial reconciliation, and analysis (advanced formulas and Power Query required).
• BI Dashboarding: Build and maintain automated reports to track KPIs and operational health.
• Management Reporting: Prepare regular operations and analysis reports, translating raw data into insights for Finance and Management teams.
3. Process Improvement & Collaboration
• Workflow Refinement: Support the optimization of processes, rules, and SOPs to improve efficiency, transparency, and internal control.
• Cross-functional Alignment: Work closely with Payment, Finance, IT, and Product teams to drive system improvements and handle security-related whitelisting or response tasks.

• Platform Expertise: Hands-on experience with Zendesk Administration (workflows, triggers, and app integrations).

• Advanced Data Skills: Expert-level Excel (Power Query, Pivot Tables, and complex financial reconciliation); experience with SQL and BI tools.
• Automation & Scripting (Preferrable): Proficiency in Python for business process automation and data extraction; experience with APIs and Webhooks.
• AI Literacy (Preferrable): A foundational understanding of LLMs and how to apply them within a customer experience or operational framework.

The Intern will support Experian’s initiative to complete approximately 3,000+ contract stamping submissions via the LHDN STAMPS portal. This position provides hands-on experience in document processing, regulatory submissions, payment coordination, and operational workflow management.

The intern(s) will perform end-to-end stamping tasks, including downloading contract files, preparing documents, coordinating with the Payment Team, and performing submissions in the LHDN portal.

Key Responsibilities

End-to-End Contract Stamping Workflow

• Download and retrieve contract documents from Salesforce for stamping processing.
• Prepare, verify, and organise files prior to submission (document naming, completeness check).
• Perform stamping submissions in the LHDN STAMPS portal, including data entry and document uploads.
• Coordinate with the Payment Team on payment processing required for stamp duty submissions (e.g., verifying amounts, tracking payment status, ensuring submission/payment alignment).
• Track submission statuses, follow up on pending cases, and retrieve approved stamped documents.
• Maintain orderly filing of stamped and pending documents in designated drives/folders.

Administrative & Operational Support

• Update internal trackers, spreadsheets, and status logs to monitor progress of all submissions.
• Assist Operations/Regulatory teams with related administrative tasks as required.
• Ensure confidentiality, accuracy, and compliance with internal procedures.

About EPOS

EPOS is a leading Point-of-Sale (POS) digital solutions provider based in Singapore for SMEs. We are backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), part of its global merchant payment services Antom.

As part of our aggressive expansion plan, Malaysia is our first stop and we are building a huge sales team. This is a unique opportunity to be part of a mission-driven team focused on empowering Small and Medium Enterprise (SME) owners to embrace digital transformation through EPOS’ cutting-edge solutions.

Be part of Ant International's mission to empower SMEs, EPOS will leverage Antom's digital capabilities as the organisation's central hub to serve regional small and medium sized businesses with integrated O2O solutions. 

About This Role

We are looking for a Customer Service Support Specialist (Malaysia) to strengthen our customer support operations and ensure an outstanding service experience for our clients.

In this role, you will serve as the first point of contact for clients facing Point-of-Sale (POS) system issues, handling both hardware and software support across various communication channels. You’ll be a key player in ensuring client satisfaction through timely resolutions, strong communication, and attention to detail.

The ideal candidate is a tech-savvy, customer-focused professional who can stay composed under pressure, troubleshoot effectively, and maintain high service standards.

This is what your job scope will be...

Customer Support & Issue Resolution

• Respond to client inquiries and issues related to POS systems via phone, email, and chat.
• Troubleshoot software and hardware problems and provide clear, step-by-step support.
  
• Accurately document client interactions, issues, and resolutions in the support system.
  
• Manage multiple support cases while delivering prompt and high-quality service.
  
• Escalate complex or unresolved issues to the relevant technical teams when necessary.
  

Service Quality & Client Experience

• Follow through on support cases and proactively update clients to manage expectations.
  
• Identify recurring issues or feedback trends and propose improvements to enhance service experience.
  

Process Improvement & Collaboration

• Work with internal teams (technical, operations, sales) to resolve client issues efficiently.
  
• Contribute to knowledge base development, documentation, and support resources.
  
• Assist with process enhancements to improve turnaround time, resolution accuracy, and customer satisfaction.

• Proficient in English and Chinese, due to having Chinese clients to communicate with.
  

• You have 1–3 years of experience in a customer service or IT helpdesk role (POS system support is a plus). Fresh graduates are also welcomed!
  
• You have a good working knowledge of Windows and Android operating systems.
  
• You're familiar with basic networking and peripheral hardware setup.
  
• You're comfortable using Microsoft Excel for tracking, logging, and reporting.
  
• You're a natural problem solver who can stay calm and resourceful under pressure.