At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
About the Role
To deliver all activities related to the facilitating and creation of accurate and clear User Requirements for all system enhancements / projects / new products / production incidents related to the claim in Operation Division. To deliver all activities related to the User Acceptance Testing (UAT) management of all system enhancements / projects / new products / production incidents related to the claims in Operation Division
User Requirements
- Review project/new product specification/enhancement/production incident request.
- Facilitate the necessary discussions with relevant stakeholders to clearly identify and articulate the business outcomes needed for the project/new product specification/enhancement/production incident request.
- To be constantly in-tune with business goals, objectives and strategies of the organization and to use that knowledge to help ensure the business outcomes are aligned with broader organizational picture.
- To maintain a deep awareness on how business process works, to enable effective impact analysis of the changes requested on existing business processes.
- Where possible, provide options or possible solutions from a technology and process perspective, to meet these business outcomes.
- Identify processes related dependencies, and highlight processes improvements where needed, to facilitate these changes.
- To actively participate in impact analysis from a system perspective, identifying dependencies in peripheral systems, modules etc.
- To clearly articulate and document the agreed business outcomes, and business solutions into a User Requirements Documents, and to facilitate and obtain sign off from relevant parties.
- Participate and provide input into design reviews and walk-throughs to communicate system designs and validate proposed solution
- Prepare and finalize Requirement Traceability Matrix (RTM) to sync up with Business Requirements, Functional Specifications Document and Test Plan with input/participation from Business Subject Matter Expert, IT Developer, System Analyst and Test Manager.
UAT Management & Post Deployment Support
- Develop test strategy, plan, criteria, and expected results; aligning Test Plan with UR, FSD, and/or system impact (regression testing).
- Review and plan resources such as provide estimation on man-days required base on total test cases, test scopes, complexity of test cases, determine total testers required and work with Tester Resource Manager for resource allocation for UAT.
- Ensure all project parties are aligned on the project plan by reviewing the Test Plan with Business SME, Business Tester, System Support Tester, IT System Analyst, and facilitate sign off.
- Ensure necessary system access are granted to testers for UAT so that testers are able to carry out UAT assignments within project timeline.
- Ensure availability of test environment and thereby test scope can be completed within project time frame.
- Monitor the progress of test case execution, pass rates, while coordinating defect fixes with IT System Analyst.
- Follow up and manage UAT defects/ errors reported in identified Defect Management Tool in a timely manner.
- Approve the UAT upon the verification and sign-off of UAT results by testers.
- Coordinate Post Deployment verification with Production users
Daily Responsibilities
- Ensure accurate effort estimation, timely updating of status and follow-up activities for tasks / project work.
- Weekly report to supervisor on works progress and issues. Ensure issues are tracked and resolved in a timely manner.
- Consolidate gaps identified during UAT for follow up in a master list.
- Provide guidance and develop junior business analysts to enhance Business Analyst competency.
- Perform other job functions and ad-hoc tasks assigned by supervisor in order to meet operational and/or other requirements
Minimum Job Requirements:
- University Degree in any discipline or holder of professional certificate such as FLMI, AAII, AMII or its equivalent.
- Experience in life claim processing is an added advantage
- With strong sense of teamwork.
- Ability to analyze and document complex business processes.
- Ability to think analytically and should be a problem solver.
- Possess high level of drive and initiative.
- Highly mobile, fast learner and able to conduct training
- Good understanding on Project Management fundamentals & governance
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
