Total 2 process development engineer job vacancies in Customer Service category in penang

We are looking for a motivated, dynamic Customer Development Executive - Outdoor Account Management to join our team based out of our offices in various locations. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales territory.

To help to achieve this, we will provide you with a competitive base salary, highly rewarding commission structure, subsidized transport allowance, subsidized mobile phone, laptop and career opportunities. You will also be given full product training, with hands on assistance from the Sales Manager and the Sales Team.

In this role you will be responsible for:

• To promote the Company and its products and services to its best advantage under the guidance of Sales Manager, Branch Manager, Area Sales Manager or other Senior Managers.
• To meet agreed sales targets for the Company’s products and services on a regular basis at budgeted price levels or better.
• Maintain extensive knowledge of market and competitors, identify and develop the company’s selling propositions and differentiators.
• To manage day to day sales activities, including proposal, service agreement, prospecting, market development, handling complaints and termination calls.
• Coordinating with various internal departments in ensuring proper execution and delivering outstanding customer service.
• To update daily sales in system and SOP compliances
• All monetary collection shall be returned to the company no later than two (2) days.
• Attend other work related duties as may be assigned to you from time to time.
• Make regular visits to clients’ to build rapport and to conduct presentations and/or premises inspections when necessary.
• Deal with clients’ complaints as a matter of urgency in accordance with company policy.
• Work closely with other team members to assist in collection
• Agile and flexible to perform on-site inspection
• Work closely with other team members to assist in collection

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in Sales
• Highly successful at converting clients with the ability to adhere to KPI's to ensure success
• Driven by data and building a network of excellent customer relationships
• Ability to work onsite and go on joint visits with Technical and Service colleagues
• Good understanding of Business clients in your designated locations
• Autonomous and thrive on challenges
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or holds a relevant resident status

Highly Desirable:

• Excellent sales, solutions & negotiation skills
• Ability to reach & exceed sales targets
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

Rewards and Benefits

• Attractive base salary and sales incentives
• Sustainable Car Allowance and Fuel Card
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
• Out-patient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Staff Purchase Plans
• Mobile Phone Subsidy and Smart work gadgets/ tools

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Sales Manager and the Sales Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Locations:

Rentokil Initial (M) Sdn Bhd 

No. 1, Jalan Sungai Tiram 7, Taman Perusahaan Nyaman Mutiara, 11900 Bayan Lepas, Penang

Who we are:

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What you will do:

• Conducts complex preventive maintenance, repair, replacement, installation and commissioning under minimal supervision. 
• Interfaces directly with clients to ensure high levels of satisfaction. 
• Manages assigned work to meet professional and efficient execution of time and customer satisfaction.   
• Submits proposals or quotes for HVAC upgrades or to improve system performance. Supervises quoted works to ensure they are completed on time and within budget.

How you will do it:

• Able to perform safety procedure.
• Perform service, maintenance, review, adjust chiller control parameter and setting.
• Able to calibrate, identify fault and defective and replace chiller part and  component.
• Able to review/analysis chiller operation and history data.
• Perform chiller overhaul, shaft seal replacement, test & commission, Annual Shutdown.
• Generate technical report, presenting the report to customer.  
• Review and critique Connected Equipment reports being submitted by service technicians and senior service technicians.
• Understand Electrical Starters, Chiller Control Panels, Chiller Mechanical System.
• Chiller performance assessment and auditing.
• Variable Speed Drive, OptiView Control Panel, Smart View control panel, Liquid Cooled Solid Stage Starter, Compressor overhaul.

What we look for:

• Must be willing to work in Bayan Lepas, Penang.
• Diploma or Skills Certificate (SKM), preferably in Mechanical, HVAC or Electrical / Electronic Engineering. 
• Preferably more than 5 years working experience as service technician / service engineer to HVAC.
• Self-motivated, hardworking and positive, hunter personality.
• Valid Vocational License (GDL) is an extra advantage.

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

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