Total 12 operations engineer job vacancies in The United States of America

Role Responsibilities

Job Summary

The role is to drive the strategic direction and develop an impactful agenda for vendor management across Supply Chain Management (SCM) globally in order to further enhance the competitive edge of the Bank.

Drive the overall SCM Vendor Management agenda to ensure a consistent and quality approach in Vendor Management across the Group. This includes defining the value proposition and obtaining Business buy-in for the scope and longer-term benefits of Vendor Management for Global Businesses/Functions. Embed and optimises a partnership framework with Vendors to increase service offering, improve capabilities & competitiveness, and improve performance.

Design, influence and execute the Supply Chain Sustainability operations for the Group. This includes embedding a consolidated Environmental, Social and Governance (ESG) approach and methodology for new suppliers and across the existing supply base. Working closely with internal and external stakeholders such as NGOs and technology vendors and leveraging the Vendor Management teams to embed the Bank’s Sustainability agenda across its supply chain.

Responsibilities

The role is to drive the strategic direction and develop an impactful agenda for Vendor Management globally including sustainability operations in order to further enhance the competitive edge of the Bank.

Strategy

Vendor Management

· Drive the overall SCM Vendor Management agenda to ensure a consistent and quality approach in Vendor Management across the Group. This includes defining and providing clarity on the scope and value proposition of Vendor Management within SCM and Global Business/Functions

· Lead and influence senior engagements with Business/ Functions for the buy-in of SCM Vendor Management Services including the appointment of Strategic Owners for key relationships

· Define and agree the approach and methodology for Vendor segmentation with Global Business/Functions Heads to drive effective the supplier performance and contract management

· Establish performance scorecards across a service/vendor type or at client/stakeholder level

· Define and align measurable SLAs and KPIs across a service/vendor type

· Establish and monitor gain share mechanisms and other forms of outcome-based and commercial arrangements

· Assist in developing and maintain the Vendor Management Standards

· Establish world-class vendor management process, implement appropriate measures of success and benchmarks, use market leading techniques e.g. A3 to optimise operations, and own the roadmap and implementation of supporting technology enablement

Sustainability Operations

· Lead the sustainability operations team in SCM to deliver high quality reporting with the necessary quality required to avoid claims of greenwashing and pass external assurance

· Assist the SCM MT to prioritise the full ESG agenda supported by practical implementation roadmap and that the strategy is outcome driven. Devise practical implementation options with clear outcomes, cost benefits analysis and reporting metrics

· Proactively engage with GCFO Sustainability and Net Zero teams to ensure alignment of reporting, processes, and adoption of technology solutions with a particular focus on leveraging client facing solutions and data sets

· Collaborate with Head Supply Chain Sustainability to devise systematic and measurable metrics so that the SCM MT and other key stakeholders have full visibility on SCM ESG progress and achievements

· Coordinate ESG process development efforts within SCM to ensure embedment of initiatives across relevant business processes as well as operations (including business travel, vendor strategies, contract management etc)

Stakeholder Management

· Support in communicating the value proposition of Supply Chain ESG/Sustainability in the Bank and promote the strategic positioning of the relevant initiatives within the Sustainability community of the Group

Cross Functional Engagement

· Maintains thought leading relationships with senior business stakeholders and senior key vendor service owners to ensure that service improvement opportunities are communicated effectively and consistently

· Work in a highly effective Supply Chain Management (SCM) team to deliver Vendor Management services that exceed stakeholder and client expectations

Processes

· Establish a world-class vendor management process, implement appropriate measures of success and benchmarks, use market leading techniques to optimise operations, and own the roadmap and implementation of the technology enablement

· Establish performance scorecards across a service/vendor type or at client/stakeholder level

· Devise systematic and measurable metrics so that SCM MT and the other key stakeholders have full visibility on SCM ESG progress and achievements

· Deliver a high level of data quality that can be relied on for external representations

People & Talent

People Management

· Leads the Vendor Management and Sustainability Operations team in the SCM CoE

· Set up teams to embed Vendor Management which include strategic development and performance measures into clusters/countries/ Hub

· Identifies and develops Talent

· Collaborates on objectives and aspirational growth opportunities

· Carries out performance assessments

· Ensures Mandatory Training completed

Risk Management

· Ensure that Reputational and Sustainability Risk is consistently managed as it relates to the Vendor Management process

· Define and align measurable and SLAs and KPIs across a service/vendor type

· Assist in developing and maintaining the Vendor Management Standards

· Lead the embedding on consolidated ESG scoring into Supplier evaluations

Governance

· Define and agree the approach and methodology for Vendor segmentation with Global Business/Functions Heads to drive effective the supplier performance and contract management

· Proactively engage with GCFO Sustainability and Net Zero teams to ensure alignment of ESG ambitions, strategy, and roadmap (including reporting, processes, and adoption of technology solutions)

· Ensure effective governance and controls for supplier risk management across the Bank, manage the Vendor and contract management framework globally

Regulatory & Business Conduct

· Display exemplary conduct and live by the Group’s Values and Code of Conduct

· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct

· Lead the Group/Country Stakeholder to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment *

· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Key stakeholders

· Key stakeholder interactions are Senior Global Business / Function Heads: MT-1

· SCM regional teams; Regional Heads, Regional Category Managers, Country sourcing managers, Risk and Governance Head and Risk and Governance Managers

· Working with Senior Business Leaders to manage the most significant third party relationships in the Bank

· Cross functional teams during Global Category Heads for to ensure alignment on the commercial category strategies. Other Key Stakeholders include but not limited to Risk Groups, Legal, Compliance, Tax and Finance

Other Responsibilities

· Embed Here for good and Group’s brand and values across the Group with a particular focus on sustainability goals & aspirations

Third Party Risk Management and Reporting

· As Vendor Management is a new capability, provide continual clarity across group, regions, and countries with respect to the roles and responsibilities of Contract Owners, Vendor Management teams and TPRM teams

· Maintain strong working relationship with Senior control group peers

· Ensure effective governance and controls for supplier risk management across the Bank, manage the Vendor and contract management framework globally

Contractual Nous

· Strong understanding of contract management process, and ability to coach others on best practices

· Influences the contractual negotiation with the strategic vendor to support big sourcing deals

· Ensure the right teams are set up to effectively manage contracts

Project Management

· Prioritise, own and project manage vendor management initiatives leveraging the wider support of the SCM community and stakeholder groups

· Develop, manage and own the project management infrastructure to ensure the Group adequately addresses any regulatory changes in relation to vendor management. This includes setting up the mechanisms such that prioritised initiatives are delivered as per agreed objectives and outcomes

Regulatory and Business Conduct

· Display exemplary conduct and live by the Group’s Values and Code of Conduct

· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct

· Lead the Group/Country Stakeholder to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment

· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Our Ideal Candidate

· Academic/ Professional Qualifications

o Degree in Purchasing, Supply Chain Management, Economics or Business Administration

· Experience

o 3+ years working experience in Vendor Management with an additional 10 years working in Supply Chain Management roles

o Previous experience of working within the Financial Services Industry is an advantage

o Relevant experience in stakeholder management (i.e. practices, leadership, effectiveness)

· Specialised knowledge or skills required

o Able to use ERP systems such as SAP Ariba

o Good understanding of analytics and reporting tools

o Good working knowledge of contracts & familiar with legal agreements

o Advanced commercial knowledge in Vendor Management

o Advanced business management skills including stakeholder management, commercial judgment and process improvement

· Strong critical thinking and reasoning skills with ability to analyse quantitative and qualitative data and information to make informed decisions

· Excellent negotiating and persuasive skills, both in one-on-one and group situations

Role Specific Technical Competencies

· Supplier Performance Management

· Project Management

· Knowledge in ERP system (Ariba)

· Commercial Contract knowhow

· Communication skills

· Commercial Risk Management

· Contract Management

· Stakeholder Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

· Flexible working options based around home and office locations, with flexible working patterns

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

The Role Responsibilities

The Engineering Excellence & DevOps team sitting in Technology Strategy & Architecture organization are seeking a SRE engineer with 4 or more years of experience to be an DevOps SRE Engineer, Automation and TOIL reduction and monitoring.

Strategy

· Understand the bank’s DevOps strategy and implementing automation solutions to improve the bank’s software delivery pipeline.

Business

· This role requires broad engagement with application delivery teams across the bank, helping them adopt DevOps pipeline solutions to improve delivery efficiency and maturity.

Processes

· Understand the bank’s software delivery processes and implement solutions in line with the bank’s compliance and security requirement.

People & Talent

· Work collaboratively with a team of diverse engineers in sprint delivery.

· Produce technical documentation and prepare training materials on the solutions being delivered and provide technical support.

· Conduct briefing and/or training sessions to application delivery teams to help them get onboarded and accelerate adoption.

Risk Management

· Understand bank’s risk management framework and embed that into the technology solution being delivered.

Governance

· Understand bank’s software delivery & quality assurance framework and assist in solutioning in respective governance activity.

Regulatory & Business Conduct

· Display exemplary conduct and live by the Group’s Values and Code of Conduct.

· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

· SRE Lead

· Head of Solution Delivery

· Delivery leads

Our Ideal Candidate

We expect our team members to be better than the skilled in SRE tasks, recognised and trusted partner for business application owners and other technology teams who seek to make use of DevOps tooling and managing infrastructure.

· 4+ years’ experience in DevOps SRE and from Banking industry will be an advantage

· Automation and TOIL reduction

· ensuring that all relevant platforms are being efficiently and appropriately supported in SCB Continuous Integration / Continuous Deployment (CI/CD) toolchains, including identifying opportunities for toolchain and operational practise improvement and refinement, and ensuring that ‘infrastructure as code’ deployment mechanisms are common and portable across Cloud and non-Cloud environments

· Cloud platform estate management including license / support subscription oversight, control and best utilization, automation of estate reporting and management, including close collaboration with other Platforms and ITIL Team team/product leads to ensure that Cloud Support needs are covered in line with Bank strategy and policy

· Operational design, maintenance and continuous improvement of event and audit logging frameworks and systems for cloud environments

· Supporting adoption of containers and container control frameworks

· Incident Management for issues related to Cloud Services, acting as senior escalation and control point for Cloud Support (and wider Platforms Teams) and driving service restoration and stability during significant incident

The soft skills we are looking for include:

· Eagerness to learn – curious, self-learning, then applying

· Problem Solving Skills – Creativity, resourcefulness, lateral thinking.

· Positive Attitude – passion for the task and achieving a solution

· Communication Skills – explain, influence, listen, document thinking

· Independence - Ability to work and deliver unsupervised, a self-starter

· Discipline - to chase down solutions to resolution, to deliver quality

Role Specific Technical Competencies

· Experience in AWS & Azure architecture, design and implementation

· Hands-on experience in python. Proficient in additional cloud tools helm. EKS, AKS, Dashboards, Monitoring

· Hands-on in CICD DevOps tools ADO, Artifactory, Sonarqube

· Experience Cloud security, best practices

· Experience with Unix and Windows host operating systems, scripting (Bash/Shell or PowerShell) & networking is desirable

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

· Flexible working options based around home and office locations, with flexible working patterns

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

The Role Responsibilities

As a Senior Engineer, QA & Testing, you will play a critical role in making the internal state of the bank's application and infrastructure services visible to stakeholders for troubleshooting, performance analysis, capacity planning, and reporting. You will develop the QA and testing automation for the bank’s central monitoring and observability platform and tooling that will enable product owners, developers, and operators to efficiently trace performance problems to their source and map their application performance to business objectives. You will lead the test standardization and automation of the central observability platform delivery:

· Test Engineer will be the primary working with test lead for testing of the product requirements.

· Should be able identify manual activities that are candidates for automation.

· Develop and document test plan

· Develop testing scenarios and framework to meet the testing mandate.

· Author and maintain Test Management Plan documentation

· UI & Backend testing experience

· Must be able to build hybrid frameworks where possible

· Candidate is responsible for precise test execution and validation of test results.

· Must work closely with manual testers and developers to understand project requirement and plan testing automation activities.

· Candidate will work under minimal supervision to carry out procedures and execute testing to ensure that the platform meets product and services requirements.

· Will be responsible for maintaining and improving automaton metrics and published periodic reports on ROI

· Should be able to support Functional Testing using Manual & Automation Approach

Strategy

· Awareness and understanding of the TTO’25 business strategy and model appropriate to the role. Support and the enablement of the Central Monitoring & Observability strategy, goals and objectives by enabling testing automation of Central Monitoring & Observability Platform for delivering value to the Catalyst and Tech Simplification programmes.

Business

The Monitoring & Observability Platform team is a global team ensuring the design, development, delivery & support of the bank’s central monitoring and observability services for all TTO teams (technology domains).

The ideal candidate will possess a deep understanding of in one or more of the platform technologies (Elastic Observability, Grafana Observability or ITRS Geneos) and its other required capabilities, such as Kafka messaging, database management, integrating advanced technological tools and techniques, and overseeing large-scale enterprise-level implementations, including QA and testing capabilities:

· Managing regression packs and maintaining automation suits

· Must be comfortable with Cucumber and Genie frame works and Jenkins

· Automation estimation tools exposure

· Must be able to work across different flavours of data bases such as Terra data, Hadoop etc

· Must have good SQL knowledge and exposure to automation of data testing

· Experience of working with CD/CI pipeline will be desirable

Processes

As a Senior Engineer, QA & Testing, you will play a crucial role in ensuring the stability, reliability, and performance of our applications and platform, thereby enabling our organization to deliver exceptional services to our internal stakeholders. Adhering to the Enterprise SDLC (eSDLC) framework and guidelines is critical for success:

· Senior Engineer, QA & Testing will be responsible to ensure that the organization defined testing standards are adhered to with respect to eSDLC and TDA processes. He/she is also responsible for ensuring that the testing approach and execution process is in compliance with audit requirements.

· Conduct RCA for production defects/Incidences, and enhance test coverage accordingly

· Must be capable of strategizing, planning and identifying test scenarios for automation

· Must ensure end to end coverage of test cases and the execution of the same

· Should execute test cases and establish traceability as per org standards

· Candidate should be able to drive calls and run defect triage meetings to analyse the root cause

· Should have the capability to analyse test metrics and prepare effective reports to showcase the ROI to the management

· Must have worked in agile methodology

People & Talent

· Senior Engineer, QA & Testing must exhibit excellent team player qualities and ready to work, support and groom the junior members whenever and wherever needed.

· A good problem solver and a person who can display role model characteristics should be good fit.

· Must have good people skills, especially diplomacy and advocacy skills

· Candidate must show growth in skill set and have an appetite to learn and grow

Risk Management

· The ability to interpret the Group’s technical and security (ICS) control requirements and information to identify potential risks and key issues based on this information and implement appropriate controls and measures to mitigate or minimize risk to the Central Monitoring & Observability platform delivery.

· It is a very important responsibility of the Senior Engineer, QA & Testing to identify and foresee any Risks that may inhibit his/her day-to-day activities thereby causing impact to delivery. Candidate must have the potential to foresee such risks, come up with mitigation plan and clearly put forward to the management

Governance

· Awareness and understanding of the eSDLC framework, in which the TTO software delivery operates, and the requirements and expectations relevant to the role.

· Responsible for adhering to the effectiveness of the central monitoring and observability platform deliver governance, based on oversight and controls of the eSDLC framework.

Regulatory & Business Conduct

· Display exemplary conduct and live by the Group’s Values and Code of Conduct.

· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

· TTO CIO Development teams

· TTO Product Owners

· TTO SRE / PSS

· ET Foundation Service Owners

Other Responsibilities

Embed Here for good and Group’s brand and values in the Central Monitoring & Observability Platform Team, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

· Participate in solution architecture / design consulting, platform management, and capacity planning activities

· Create sustainable solutions and services through automation and service uplifts within monitoring and observability disciplines

Our Ideal Candidate

· 6+ years of IT experience

· Training: Agile Delivery, DevOps, Test Automation

· Certifications: Any, such as selenium certification, cucumber certification, ISTQB foundation level automation tester, certified agile software test professional (CASTP), certified software test automation specialist (CSTAS)

· Education: Degree

Role Specific Technical Competencies

· Application Testing

· Performance Measurement and Tuning

· Software Quality Assurance

· System Testing

· System Testing Tools (Automation tools such as Java, Python, Selenium Web Driver, Junit and/ or Testing)

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

· Flexible working options based around home and office locations, with flexible working patterns

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

The Role Responsibilities

As a Data Engineering Lead, you will play a pivotal role in architecting, designing, and implementing scalable and robust data engineering solutions. The ideal candidate will have extensive experience in Databricks, Azure, PySpark, Spark, Airflow, and possess advanced proficiency in Java, Python, and Go programming languages. This role requires a strong foundation in data engineering principles, excellent leadership skills, and a proven track record of successfully delivering complex data projects.

Business

· Architect and implement data solutions on the Azure platform, with a focus on Databricks, PySpark, Spark, and Airflow.

· Develop and maintain efficient, scalable, and reliable data engineering processes to support business analytics and reporting needs.

· Collaborate with data scientists, analysts, and other stakeholders to understand and address their data processing needs.

· Stay current with industry trends and emerging technologies to drive innovation within the data engineering team.

· Collaborate with cross-functional teams to understand data requirements and contribute to the overall data strategy of the organization.

People & Talent

· Lead a team of data engineers in the design, development, and maintenance of data pipelines and ETL processes.

· Provide technical leadership and mentorship to the data engineering team, ensuring best practices are followed and continuous improvement is embraced.

Regulatory & Business Conduct

· Display exemplary conduct and live by the Group’s Values and Code of Conduct.

· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

· Chief sustainability office / Sustainable finance team

· Group Architect & ESG domain architect

· Product and Functional Partners

Our Ideal Candidate

· 10+ years of professional experience as a Data Engineer.

· Strong expertise in Databricks, Azure, PySpark, and Spark for building and optimizing data pipelines.

· Proficient in designing and implementing data workflows using Apache Airflow.

· Advanced programming skills in Java, Python, and Go.

· Proven experience leading and mentoring a team of data engineers.

· Solid understanding of data modeling, database design, and data warehousing concepts.

· Experience working in an Agile/Scrum environment.

· Excellent communication and collaboration skills.

Role Specific Technical Competencies

· Big Data Management

· Big Data Computing

· Database Structures

· Modeling: Data, Process, Events, Objects

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

· Flexible working options based around home and office locations, with flexible working patterns

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Role Responsibilities Strategy Ensure effective performance in the fraud risk management function thru assisting the Head Fraud Risk Operations, Hong Kong as well as working closely with other team members to adhere to policies and guidelines, taking initiatives to identify risk areas and suggesting changes of control measures. Business Manage to handle daily operations of prevention of fraud risk and investigation processes of suspicious fraud cases. Handle and communicate with FRSC ensuring services provided meeting the agreed Service Level Agreement. Analyse fraud transaction patterns defrauding behaviours to advance fraud preventive device / measures in order to minimise fraud losses. Coach the FRO officers to conduct the daily routines and tackle unusual situation if any. Ensure fraud recovery opportunities are fully optimised. Maintain good relationship with law enforcement officials, card associations and card issuing / acquiring members in order to take efficient and adequate risk control measures to reduce losses. Identify industry best fraud risk infrastructure and management practices are tabled and are considered for adoption within the country. Processes Assist to lead and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for the team. Assist to develop and maintain fraud management capabilities, skills and infrastructure in the country that are in compliance with both internal policies and external regulations and are responsive to fraud attacks. Respond quickly and decisively when any risk and control weakness becomes apparent and ensure they are addressed within an appropriate timeframe and escalated to the Manager. Enhance the fraud detection capability in both lending & non-lending products. Ensure Lessons Learned shared with stakeholders on timely manner. Assist the Manager to develop and conduct fraud awareness and investigation training programs for the country fraud management unit. Continuously improve the operational efficiency and effectiveness of fraud risk management processes. Ensure effective recovery tracking process in place in the country. Risk Management Identify and share industry best practices and work with the businesses for their feasibility and implementation. Develop a collaborative relationship with law enforcement agents, peer banks and fraud risk industry forums to help detect and mitigate fraud. Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis. Governance Ensure compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines. Embed the Group's values and code of conduct in the country fraud risk management team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employee forms part of the culture. Key stakeholders Internal stakeholders Group Fraud Risk Operations Fraud Risk Surveillance Centre Financial Crime Compliance Business & Segments Credit Team - Policy & Collections Operational Risk Internal IT partners supporting CPBB business HR & L &TD team Operations, Client Care Centre and Customer Experience Management External stakeholders Auditors and Regulators Associations (Visa, MasterCard, other Regional / Local forums) and peer Banks Law Enforcement agencies Suppliers, vendors and consultants Our Ideal Candidate Professional qualification might not be required. Role Specific Technical Competencies Manage Conduct Manage Risk Manage People About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers

SG Financial Crime Surveillance Operations (FCSO) Apprenticeship Programme Recent Polytechnic Graduates who join the SG FCSO Apprenticeship Programme will go through a 12-month learning and development journey across various SG FCSO functions (including but not limited to Transaction Monitoring, Name Screening & Control Operations). During this learning journey, you will embark on two 6-months rotations. You will be exposed to different projects and tasks, alongside structured trainings, mentorship and on-the-job learning. Through the programme, you'll experience an incredible and varied global learning experience, which include: Talent assignments Technical and professional skills training Future skills and development workshops Targeted online learning Inspiring thought leadership speaker events Real-life business problem solving and more We'll provide you with the tools, training, network, and support to help you become a change agent, and drive innovation and creativity across the Bank. Investigations To investigate risk events / cases: Escalated by Financial Crime Surveillance Unit (FCSO-AA) teams (arising from Transaction Monitoring, Trade AML &/or Name Screening); Other escalations as per procedures / DOI; (and) Any other matter as directed by Country Head of FCSO for identifying suspicious transaction / activities with Group policy and procedures, law and regulations in Singapore on AM;/CFT To support Country Head of FCSO to lead and manage the Singapore Financial Crime Surveillance Operations (FCSO) Team, including but not limited to Providing guidance and training to Case Investigation Specialists and relevant value chain stakeholders (e.g. FCSO-AA, FCSO-QCO, and FCSO-RFI); Monitoring relevant metrics and lead requisite actions to intervene, where required; Establishing and maintaining effective working relationship with relevant stakeholders including but not limited to Business Units, FCC and like; Securing credible audit / review outcome for the unit; Ensuring timely reporting and escalation of significant risk issues to management; and Supporting initiatives to enhance relevant work processes for both effectiveness and efficiency purposE Business Analyse comprehensive impact of financial crime related regulatory /law enforcement matters on the relevant business area and operations Support relevant stakeholders to make decisions based on current and possible future policies, practices, and trends People and Talent Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm. Stimulate an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm. Collaborate with training teams to input to training curriculum to support closing of capability gaps Risk Management Understand technical aspects of systems relevant to CDD, Client Risk Assessments, Name and Transaction Screening, AML Monitoring and Case Management. Assess risks arising from products / segments / geographies / customers / transactions. Ensure that significant investigations are concluded internally and externally where relevant (including cross-border). Support senior oversight of FCSO SG. Governance Support all control checks undertaken by FCSO under the Operational Risk Framework (ORF). Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct Our Ideal Candidate Graduated with a Polytechnic Diploma with less than 2 years of working experience Keen interest in Banking and Finance industry Knowledge and interest in Financial Crime Compliance (AML/CFT, Sanctions and ABC), particularly in case investigation Understand of MAS Notice 626, and others, like guidance / circulars Processes excellent interpersonal skills, multi-cultural awareness and sensitivity Be able to make sound judgement on business practices, regulatory relationship management and reputational risk Independent worker who can demonstrate robustness in ethnics and resilience Exceptional written and oral communication skills

The Role Responsibilities

We are seeking a skilled NLP Engineer to join our dynamic team. This role involves developing and implementing NLP systems, focusing on document processing, information extraction and chatbot technologies, among other applications. The ideal candidate will possess a blend of traditional NLP expertise and experience with the latest Large Language Models (LLMs).

Key Responsibilities:

Document Processing and Information Extraction:

· Develop and optimize NLP algorithms for document analysis, summarization, and classification.

· Implement OCR and text/table extraction techniques for various document formats.

Chatbot Development:

· Design, build, and maintain chatbot solutions, integrating them with existing systems.

· Enhance chatbot performance using advanced NLP techniques for better user interaction.

Integration of LLMs:

· Work with state-of-the-art LLMs to enhance existing NLP applications with model fine-tune

· Research and experiment with new LLMs to stay ahead in the field.

Collaboration and Innovation:

· Collaborate with cross-functional teams to implement NLP solutions.

· Drive innovation by exploring new NLP methodologies and tools.

Strategy

· Awareness and understanding of the Group's ESG strategy and model appropriate to the role.

Business

· Awareness and understanding of how the ESG models operating in the Group

Processes

· Responsible for developing some ESG-related NLP models

Risk Management

· The ability to interpret the NLP models, identify key issues and put in place appropriate model controls and measures.

Governance

· identify key Responsible AI related to the model developed

Regulatory & Business Conduct

· Display exemplary conduct and live by the Group’s Values and Code of Conduct.

· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

· Sustainable Finance

Our Ideal Candidate

· 5+ years of experience in Machine Learning and NLP

· Strong programming skills in particularly - Python is required

· NLP experience ideally in ESG domain

· Ideally working experience in Large Language Models (LLM)

· Bachelor’s degree (or above) in Computer Science, Computing engineering, Mathematics, or a related field.

· Business Communication

Role Specific Technical Competencies

· Data Science

· NLP document processing, information extraction and chatbot

· Data Analytics

· Programming skills, e.g., Python

· LLM, e.g., GPT, BERT, Llama

· DL frameworks, e.g., Torch, Tensorflow

· Cloud

· Production deployment

· API

· ESG

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

· Flexible working options based around home and office locations, with flexible working patterns

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

The Role Responsibilities

· We are looking for a talented Machine Learning Engineer with a focus on ESG-related projects such as entity resolution and ESG data processing/extraction. This role involves applying machine learning techniques to complex datasets to extract insights that drive ESG strategies. The ideal candidate will have a strong foundation in machine learning tools and a keen sense for data, along with an understanding of business logic to deliver actionable insights for business units.

Key Responsibilities:

· ESG Data Management:

o Develop and refine machine learning algorithms for entity resolution in ESG datasets.

o Implement effective data extraction techniques to gather ESG-relevant information.

· Machine Learning Model Development:

o Utilize machine learning libraries (e.g., Scikit-learn, PyTorch, TensorFlow) to build and deploy models.

o Conduct model tuning and optimization to ensure accuracy and efficiency.

· Data Analysis and Insight Generation:

o Analyze large datasets to uncover trends and insights relevant to ESG initiatives.

o Translate data analytics into understandable and useful information for business decision-making.

· Collaboration and Communication:

o Work closely with business units to understand their needs and provide data-driven solutions.

o Present complex data in a clear and concise manner to stakeholders

Strategy

· Awareness and understanding of the Group's ESG strategy and model appropriate to the role.

Business

· Awareness and understanding of how the ESG models operating in the Group

Processes

· Responsible for developing some ESG-related Machine Learning models

Risk Management

· The ability to interpret the Machine Learning models, identify key issues and put in place appropriate model controls and measures.

Governance

· identify key Responsible AI related to the models developed

Regulatory & Business Conduct

· Display exemplary conduct and live by the Group’s Values and Code of Conduct.

· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

· Sustainable Finance

Our Ideal Candidate

· 3+ years of experience in Machine Learning

· Strong programming skills in particularly - Python is required

· Data science experience ideally in ESG domain

· Bachelor’s degree (or above) in Computer Science, Computing engineering, Mathematics, or a related field.

· Business Communication

· Fresh graduates (or above) with excellent skills in data analytics, programming, Machine learning framework and cloud are also welcome to apply

Role Specific Technical Competencies

· Data Science

· (large) Data processing

· Data Analytics

· Programming skills, e.g., Python

· ML/DL frameworks, e.g., Scikit-learn, XGboost, Torch, Tensorflow

· Cloud

· Production deployment

· API

· ESG

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

· Flexible working options based around home and office locations, with flexible working patterns

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

The Role Responsibilities

There are dual responsibilities, firstly to support Country Head of FCSO to discharge responsibilities from an FCSO Investigation perspective and secondly to support Country Head of FCSO insofar as they relate to the management and oversight of controls related processes. The incumbent has to be mindful of conflict of interest in discharging the dual responsibilities.

Strategy

· Input to Country operating model design of relevant FC Framework and business processes.

· Ensure that there is adequate support (people, processes, tools, frameworks, systems) in the Country for necessary Surveillance Operations.

· Implement the vision, strategy, and direction for the Country FC, consistent with the vision and strategy for FCSO and in support of the Group’s strategic direction and growth aspirations

Business

· Analyse comprehensive impact of financial crime related regulatory /law enforcement matters on the relevant business area and operations.

· Support relevant stakeholders to make decisions based on current and possible future policies, practices, and trends.

Processes

· Act as Process Owner for FCSO-owned (sub-) processes under the Group’s Risk Management Framework, including implementation and roll-out of relevant processes and DOIs.

· Develop, keep-up-to date and recommend for approval by the relevant Risk Committee, appropriate FCSO Controls policies/procedures/DOIs to address financial crime risks, aligning with relevant regulatory requirements

· Providing governance and oversight over the implementation of FCSO Controls -related policies and procedures in Country to ensure compliance with such policies and procedures.

Investigations

To investigate risk events / cases:

· Escalated by Financial Crime Surveillance Unit (FCSO-AA) teams (arising from Transaction Monitoring, Trade AML &/or Name Screening);

· Other escalations as per procedures / DOI; and

· Any other matter as directed by Country Head of FCSO

For identifying suspicious transactions / activities, in compliance with Group policy and procedures, laws and regulations in Singapore on AML/CFT.

People & Talent

· Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.

· Stimulate an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm.

· Collaborate with training teams to input to training curriculum to support closing of capability gaps.

· Ensure Country is adequately resourced and staffed by an appropriate number of competent staff sufficiently independent to perform duties objectively, to support sustainable business growth and address financial crime risks.

· Ensure staff in Country have clearly articulated and well understood roles and responsibilities through meaningful and accurate job descriptions.

Risk Management

As applicable to activities managed under FCSO Controls

· Maintain oversight of risk mitigating action plans.

· Understand technical aspects of systems relevant to CDD, Client Risk Assessments, Name and Transaction Screening, AML Monitoring and Case Management

· Ensure that detection scenarios that are developed and deployed are fit-for-purpose.

· Apply Group and FCSO policies and processes (AML surveillance, client screening, risk assessment) to manage risks.

· Make recommendations (and/or implement) to relevant stakeholders on possible risk management responses to identified risks and/or findings of concerns from investigations.

· Inform senior management and relevant regulators of serious regulatory breaches (or where risk tolerances have been breached) and ensure that actions are taken quickly to remediate and/or activities are ceased.

· Anticipate horizon risks in the area of financial crime that may have a significant impact on the Group and develop effective strategies to mitigate such horizon risks.

· Ensure that significant investigations are concluded internally and externally where relevant (including cross-border).

· Provide intelligence inputs to support calibration of bank’s Risk Methodologies (including aggregate client risk, product risk and country risk assessments).

· Ensure that the relevant lists and database as used by the screening systems are up-to-date

· Ensure that detection scenarios that are developed and deployed are fit-for-purpose

· Review and assess existing system and controls relevant to FCSO to ascertain operational performance effectiveness

Governance

· Attend relevant meetings.

· Ensure tracking and remediation of surveillance and investigations related regulatory findings.

· In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure senior management and relevant regulators are informed and that actions are taken quickly to remediate and/or activities are ceased.

· Propose control improvements, enhancements and simplifications where appropriate.

· Support all control checks undertaken by FCSO under the Operational Risk Framework (ORF).

· Collate, analyse and interpret data in reports to senior management and relevant governance/risk committees.

· Analyse and interpret data to produce reports that help the bank identify and manage emerging areas of risk / vulnerability and thus drive remediation action within the FCSO function.

· Lead or influence significant programmes of work in support of the financial crime compliance objectives.

Regulatory & Business Conduct

· Display exemplary conduct and live by the Group’s Values and Code of Conduct.

· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

· Regulators

· Local Financial Intelligence Unit and Law Enforcement Agencies

· Country CEO

· Country CTOO

· Country Operations

· Country FCC

· CFCC

· Country Audit

· Country Legal

· Regional and Group FCC

· Regional and Group FCSO

· Peers in other banks / industry

Other Responsibilities

· Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Our Ideal Candidate

· Degree or Professional Education/Qualifications from a recognized University.

· 5+ years of experience in Compliance professional standing with specific focus on FCC (AML/CFT), case investigations.

· Demonstrated experience with handling of Production Orders from Law Enforcement Agencies.

· Regulatory engagement with local regulators.

· Be well-verse in the understanding of the MAS Notice 626, and other like guidance / circulars.

· Good judgment enabling the provision of sound advice in difficult areas of regulation and practice and the proactive management of compliance and regulatory risk.

· Must possess excellent interpersonal skills and multi-cultural awareness and sensitivity.

· Ability to manage and give leadership to functional stakeholders.

· Sound judgement on business practices, regulatory relationship management and reputational risk.

· Personal authority and integrity with proven ability to establish relationships and exert influence at the most senior levels of the Country and with regulators and other external stakeholders.

· Be able to operate independently and demonstrate robustness in ethics and resilience.

· Professional certification such as ACAMS and ICA Diploma is preferred but not mandatory.

· Excellent verbal and written communication skills.

Role Specific Technical Competencies

· Compliance Policies and Standards

· Compliance Advisory

· Compliance Review and FCC Assurance

· Surveillance (including Screening and Monitoring)

· Investigations

· Compliance Risk Assessment

· Regulatory Liaison

· Manage Change

· Manage Projects

· Manage Conduct

· Manage People

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

· Flexible working options based around home and office locations, with flexible working patterns

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

The Role Responsibilities

Working as part of the Singapore Wealth Mgmt Operations (WMO) team to provide end-to- end governance of Operational processes covering WM products of GBS and WMO hubs. The incumbent will work with key stakeholders across Corporate actions, Settlements, Asset Transfers, Account Maintenance, Tax Operations, Balance Sheet Substantiation, Nostro, Sundry & Suspense Reconciliation and support Country / Group related Projects and Process enhancements.

Business

· Manage and support WMO’s stakeholders including CMPS, Product, GBS hubs in KL & India, Contact Centre & Client experience teams, Compliance, Finance, Regulators and auditors.

Processes

· The Job holder will be supporting Reconciliation, Preparation, printing and mailing of Advices & Contract notes. Preparing batches / instructions like (CAR, QAMIS, BANCA, Email batching) for different counterparty to process; Follow-up on applications/ instructions for shares transfer opening & FX contract utilization; Account Maintenance for Equities trading a/c, Online mutual funds and online trading account Opening & Closing.

Risk Management

Reconciliations & Balance Sheet

· Support the monitoring, escalation and resolution of significant Nostro, Sundry & Suspense, Trade & Postion breaks

· As part of the Balance sheet substantiation process, support the preparation and approvals of all Sundry & Suspense balances submitted in the Financial Control System (FCS).

Governance

· Working as part of the Singapore Wealth Mgmt Operations (WMO) team to provide end-to- end governance of Operational processes covering WM products of GBS and WMO hubs. The incumbent will work with key stakeholders across Corporate actions, Settlements, Asset Transfers, Account Maintenance, Tax Operations, Balance Sheet Substantiation, Nostro, Sundy & Suspense Reconciliation and support Country / Group related Projects and Process enhancements.

Regulatory & Business Conduct

· Display exemplary conduct and live by the Group’s Values and Code of Conduct.

· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

· Outsourcing Service Providers including GBS India, KL, HK & SG hubs.

· Regulatory Compliance Teams.

· BRMs and TPRM teams

· WM COO Leads.

· CMPS & Product Leads.

· Country Finance & Group R2R teams.

· Auditors – External & Internal

Other Responsibilities

· Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; where applicable.

Our Ideal Candidate

· Diploma/ any degree from a recognized University.

· 1+ years of working experience in Banking and/ or Financial services.

· Sound knowledge in Wealth Management Operations is preferred.

· Product Knowledge including Equities, Mutual Funds, Unit Trusts and Structured Notes.

· Balance Sheet Substantiation and Breaks Management

· Good in Outsourcing Governance and Periodic risk reviews & SRM

· Manage Regulatory Compliance & Tax operations

· Excellent in providing quality, timely and adequate Client Servicing

· Meticulous, good Team player, positive attitude, proactive in nature.

· Excellent communication skills; able to effectively engage, influence and manage stakeholders.

Role Specific Technical Competencies

· Product Knowledge of Capital market products including Equities, OTC Derivatives, Securities, Unit Trusts and Structured Notes.

· Balance Substantiation and Breaks Management

· Outsourcing Governance and Periodic risk reviews & SRM

· Regulatory Compliance & Tax operations

· Client Servicing

· Risk Management

· Sound Knowledge in MS Office skills.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

· Flexible working options based around home and office locations, with flexible working patterns

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

The Role Responsibilities

· Process and Controls – supporting MO processes and controls

· Documentation – updating of procedural documentation, service meeting minutes and governance meeting packs

· New business initiatives / requirements – setting up meetings, documentation of action plans / requirements and follow up

Process and Controls

· Develop a good understanding of the operational processes and control in DPM MO and propose improvements continuously

· Support day-to-day activities such as checking trade instructions, compliance with investment guidelines, performance computation and client orders

· Checks invoices received, obtain approvals and ensure payments are made timely

· Build and maintain strong working relationships with DPM team, SAS Team, PvB Operations, and Finance

Documentation

· Review existing procedures documentation to ensure that day-to-day activities are fully included and update for agreed changes with adequate details.

· Update any DPM client orders related process changes in FAQ for PvB Frontline.

· Support preparation of agenda and pack for service review meeting with external service provider and document minutes

· Support updating of trackers on outstanding actions / issues with DPM and service provider

· Help with the collation of data and information needed for due-diligence checks and assessment

New Business Initiatives / Requirements

· Ensure that new business initiatives and requirements are captured in DPM or MO tracker

· Support setting up of meetings with relevant stakeholders and document key discussion points and action plans

· Follow up on completion of action plans with relevant stakeholders

Operational Risk

· Support documentation of controls reported as KCI metrics and archiving

· Support capturing of operational risk event in M7.

Regulatory & Business Conduct

· Display exemplary conduct and live by the Group’s Values and Code of Conduct.

· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

· Conduct Principles. Fair Outcomes for Clients; Financial Crime Compliance; The Right Environment.

· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

· DPM team, SAS Team, PvB Ops, Finance and Outsourced Service Provider

Our Ideal Candidate

· 5+ years of experience in Private Banking / Wealth Management operations

· Prior People and Team Management experience.

· Strong understanding of wealth products including its process standards and operating controls.

· Understand business strategy, value proposition and client value proposition.

· Deep understanding of processes, processing platforms, operations, service and technology, and ability to leverage on technology and automation, and effective risk management and governance controls including effective compliance controls, oversight.

Role Specific Technical Competencies

· Financial product knowledge

· Wealth Operations knowledge

· Business Communication

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

· Flexible working options based around home and office locations, with flexible working patterns

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Role Responsibilities

The jobholder will provide best quality banking service to customers by providing efficient Sales and Administrative support to the Sales Team and ensuring timely correspondence with other key stakeholders such as Operations.

• Efficiently and effectively process routine transactions in accordance with guidelines / standards and strive to execute tasks and assignments accurately (error free processing),
• Pre-screening of customer applications and verification of supporting documentations to ensure completeness and accuracy.
• Calling/conducting verification with customers for pending document / information via phone.
• Ensure accurate and efficient data entry into the relevant SCB systems
• Update daily sales statistics and MIS reports
• Continuously provide feedback and recommendations for improvements to process workflow, systems, and sharing of best practices.
• Understands that his/her actions have an impact on the customer directly or indirectly and relate error free processing to customer
• Proactively identify, assess and mitigate risk issues
• Prioritizes and schedule own work accordingly to meet workload peaks and troughs

Business

• Awareness and understanding of the Sales & Support function

Processes

• Need to have adequate understanding of processes within the function

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles. Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Sales Team
• Product Team
• Operations Team

Our Ideal Candidate

• 2 years of experience in Banking
• Tertiary qualification in any relevant qualification experience.
• Commitment to quality in performing required tasks.
• Ability to effectively prioritize and execute tasks in a high-pressure, fast-paced agile environment.
• Possess exceptional stakeholder management, presentation skills and effective oral/written communications and a team player.
• Easily adaptable and thrive in challenging environments and willing to learn and take on new challenges.

Role Specific Competencies

• Prior sales and service experience in retail banking / banking operations is desirable
• CCPL product experiences
• Knowledge in CCPL Sales & Acquisitions processes
• Stakeholder management
• Diploma / Graduate

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers