Total 6 medical officer job vacancies in kuala lumpur

工作職責：

• 透過即時聊天、電話和電子郵件處理客戶的一般查詢、投訴、評論和回饋
• 為客戶提供準確的資訊和專業的幫助。
• 準確、及時地回應所有客戶的請求。
• 記錄呼叫中心流程和常見問題解答，並致力於持續流程改善。
• 管理回饋或投訴並與後端支援聯繫以解決問題
• 追蹤和記錄客戶數據和服務問題
• 在客戶服務和準確資訊方面超越客戶的期望
• 團隊合作以實現所需的 KPI 要素

工作要求：

• 必須至少擁有任何領域的證書、文憑或學士學位（鼓勵應屆畢業生申請）
• 能夠從事早班工作。
• 良好的傾聽、人際互動、組織能力與客戶服務導向
• 適應力、主動性和抗壓性
• 注重細節和準確性
• 具有以服務為導向的心態和良好的電話禮儀
• 良好的馬來語/英語口頭和書面溝通能力
• 有動力、有動力、充滿活力的職業道德
• 溝通能力強，提供客戶諮詢和準確指導的能力。
• 積極的服務態度、專業、耐心、友善和對客戶的參與

津貼和福利

• 醫療補助
• 每月通話獎勵
• 年度績效獎金
• 每月出席獎勵 RM200

Job Highlights
Open Concept Working Culture with Work Life Balance

Job Responsibilities:
·       Manage phone calls inbound/outbound and correspondence (e-mail, letters, packages etc.).
·       Ensure subscription and housekeeping of system input on timely manner.
·       Assist in updating record into the company database and prepare reports to management. 

·       Efficient data entry skill and patience paramount to this role
·       Ensure confidentiality of all protected information.
·       Assume any tasks as assigned by the management.
·       Order processing from incoming to outgoing.

Job Requirements:
·       At least a Bachelor’s degree, any discipline from an accredited University.
·       Possess good interpersonal and communication skills; able to deliver high quality customer service.
·       Proficient in Microsoft office (Excel, PowerPoint & Word).
·       Possess a valid driving license & own transport.
·       Fresh graduates are encouraged to apply.
·       Positive mindset with pleasant attitude to work.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Central location
• Free snacks / Happy hours
• Company trips
• Medical insurance
• Personal leave
• Open culture

工作亮點
具有工作與生活平衡的開放理念工作文化

工作職責：
· 管理呼入/呼出電話和信件（電子郵件、信件、包裹等）。
· 確保及時訂閱和管理系統輸入。
· 協助更新公司資料庫的記錄並準備向管理階層提交的報告。

· 高效率的資料輸入技巧和耐心對於這個角色至關重要
· 確保所有受保護資訊的機密性。
· 承擔管理層指派的任何任務。
· 訂單處理從入庫到出庫。

工作要求：
· 至少獲得認可大學的任何學科學士學位。
· 具備良好的人際溝通能力和溝通能力；能夠提供高品質的客戶服務。
· 精通 Microsoft Office（Excel、PowerPoint 和 Word）。
· 擁有有效的駕駛執照和自己的交通工具。
· 鼓勵應屆畢業生申請。
· 積極的心態和愉快的工作態度。

津貼和福利

• 津貼（旅費、交通費等）
• 中心位置
• 免費小吃/歡樂時光
• 公司旅行
• 醫療保險
• 事假
• 開放文化

Job Responsibilities:

• To ensure that the Retail Outlet is running smoothly, efficiently and revenue target of store is met through the proper implementation of programs and quality customer service
• Manage and attend to customer enquiries at the retail outlet
• Assist customers with the right product selection
• Manage customers’ parcels and ensure punctual collection by pick-up team
• Knowledge in parcel shipment
• Coordinate and consolidate data transfer between retail outlet to country office
• Provide timely feedback and suggestions to the retail supervisor
• Maintain cleanliness and good condition of the retail outlet at all time

Job Requirements:

• Posses at least a Diploma holder with 1 year of relevant experience in retail sales
• Fresh graduates welcomed to apply
• Experience in service/retail industry is advantaged
• Good communication skills and has a positive and sales driven attitude
• Able to communicate in Malay & English
• 6-month contract (renewable based on performance)
• Willing to work at multiple outlets in Klang Valley region
• Possess own transport
• Able to start immediately will be an added advantage

Please apply with your updated resume

Resume box: lifework.sun@gmail.com

Only shortlisted cdd shall be notified

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Medical insurance
• Personal development opportunities

工作職責：

• 透過正確實施計劃和優質的客戶服務，確保零售店平穩、有效率地運作並實現商店的收入目標
• 管理和處理零售店的客戶詢問
• 協助客戶選擇正確的產品
• 管理客戶的包裹並確保接送團隊準時收集
• 包裹運輸知識
• 協調和整合零售店與國家辦事處之間的資料傳輸
• 及時向零售主管提供回饋與建議
• 始終保持零售店的清潔和良好狀況

工作要求：

• 至少擁有文憑並具備 1 年零售銷售相關經驗
• 歡迎應屆畢業生申請
• 有服務/零售業經驗者優先
• 良好的溝通能力，具有積極的銷售驅動態度
• 能夠用馬來語和英語溝通
• 6 個月合約（可依表現續約）
• 願意在巴生谷地區多家分店工作
• 擁有自己的交通工具
• 能夠立即開始將是一個額外的優勢

請使用您更新後的履歷進行申請

履歷箱：lifework.sun@gmail.com

僅通知入圍的 CDD

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 醫療保險
• 個人發展機會

We are seeking a full-time Customer Service Officer based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW outcome to them.

This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager.

• Provide timely, accurate, and quality responses to customers via various contact points: email, live chats, phone lines, and social media channels.
• Assist customers in troubleshooting hardware and software issues for TVs / Monitors.
• Provide immediate attention to serious cases and escalate for swift resolution with your manager (if required).
• Provide WOW solutions for our customers. Elevating PRISM+ to have the best customer service experience among our competitors.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.
• Maintaining a polite, helpful, and professional manner.
• Obtaining and sharing customer feedback with colleagues and other departments to improve product and service.
• Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
• Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRISM+.
• Uphold client confidentiality policy.

• At least 1 – 3 years of relevant work experience in customer service/customer experience would be an advantage.
• Diploma/Degree holder or equivalent.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multitask, organize and prioritize work.
• Prior experience using Zendesk or any other Customer Service Management system would be an advantage.
• Experience in the consumer electronics/gaming hardware industry would be an advantage.
• Candidates must be willing to handle Australian & Philippines markets 2-3 days a week.
• Candidates must be willing to work permanent night shifts, weekends, and public holidays. (5-days work with rotational off-days)
• Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur.
• Do ensure that you have all the following:
• Stable internet connection
• Personal computer or laptop
• Headset or earphones

• 14 Days Annual Leave

• 1 Day Birthday Leave

• Annual outpatient benefit (Includes dental and optical benefits)

• Annual increment

• Performance bonus

• Free flow snacks and drinks!