Total 44 Junior Executive customer service manager job vacancies in petaling jaya

Job Function

Coordinates between customers and internal department; process orders, prepare correspondences and fulfil customer needs to ensure customer satisfaction.

Job Responsibilities

• Deliver excellent customer service and manage needs of customers through phone and emails.
• Coordinate with internal departments to ensure smooth delivery arrangements until customers’ doorsteps.
• Report to Customer Service HOS and (or) Sales Manager.
• Perform office-based administrative duties whenever required by supervisor.
• Be initiatives on resolving issues and concerns of customers, including operational issues, documentations issues, pricing/invoices queries etc.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• To participate NMM company activities (5s, Safety, Environment & Energy, Budget Plan, ISO Documentation, etc) as assigned.

Job Requirements

• Possess Diploma or Degree qualifications or equivalent.
• 2 to 3 years related working experience in manufacturing industry is preferred.

Competency Requirements

• Customer Service skills: attentiveness, empathy, patience and consistency, persuasion, professional telephone manners and communication skills, business writing skills.
• Basic knowledge on Microsoft Office software.
  SAP (added advantage).
• Good attitude, enthusiastic, responsible, trustworthy, ethical and goal focused.

Only shortlisted candidates will be notified

Compensation & Benefits

• 5 working days/ week
• Flexible working hours
• WFH on Friday
• Medical outpatient, Optical and Dental coverage (inclusive family members)
• Medical inpatient coverage
• Transport expenses benefit
• Free parking
• Meal allowance
• Motor/Vehicle Interest Subsidy
• House/Property Interest Subsidy
• Japanese Speaker Allowance
• First marriage incentive
• New born allowance
• Public Holiday (all in Malaysia calendar)
• High EPF Employer contribution up to 15%
• Annual salary increment
• 2x Bonus annually based on Performance KPI
• Well Organized Career Advancement Plan

工作職能

協調客戶與內部部門之間的關係；處理訂單、準備信件並滿足客戶需求，以確保客戶滿意。

工作職責

• 透過電話和電子郵件提供卓越的客戶服務並管理客戶的需求。
• 與內部部門協調，確保順利安排送貨至客戶上門。
• 向客戶服務 HOS 和（或）銷售經理報告。
• 在主管要求時履行辦公室行政職務。
• 主動解決客戶的問題和疑慮，包括營運問題、文件問題、定價/發票查詢等。
• 透過澄清客戶的投訴來解決產品或服務問題；確定問題的原因；選擇並解釋解決問題的最佳方案；加快修正或調整；跟進以確保解決。
• 根據指定參加 NMM 公司活動（5s、安全、環境與能源、預算計劃、ISO 文件等）。

工作要求

• 擁有文憑或學位資格或同等學歷。
• 有2至3年製造業相關工作經驗者佳。

能力要求

• 客戶服務技能：專注、同理心、耐心和一致性、說服力、專業的電話禮儀和溝通技巧、商務寫作技巧。
• Microsoft Office 軟體的基本知識。
  SAP（附加優勢）。
• 態度良好、熱情、負責、值得信賴、有道德、注重目標。

只有入圍者才會被通知

薪資與福利

• 5個工作天/週
• 彈性的工作時間
• 週五在家辦公
• 門診醫療、眼科和牙科保險（包括家庭成員）
• 醫療住院保險
• 交通費補助
• 免費停車場
• 伙食補貼
• 汽車/車輛利息補貼
• 房屋/物業利息補貼
• 講日語的津貼
• 初婚獎勵
• 新生兒津貼
• 公休日（全部以馬來西亞日曆為準）
• 高 EPF 雇主繳款高達 15%
• 每年加薪
• 根據績效 KPI 每年 2 倍獎金
• 組織良好的職涯發展計劃

Job Description

A Key Account Manager to create long-term, trusting relationships with our customers.  The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. 

Responsibilities includes:

• Developing strong relationships with customers
• Connecting with key business executives and stakeholders and preparing sales reports
• Answer client queries and identify new business opportunities among new & existing customers. 
• Liaise with cross-functional internal teams (including admin, purchasing, logistics, finance departments) to improve the entire customer experience. 
• Serve as the lead point of contact for all customer account management matters
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status 

Requirements and Skills:

• Proven work experience 
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization  
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills  Possess Own Transport Able to travel oversea 

Responsibilities:

• Design compensation and benefits packages.
• Coordinate in the performance review procedures (e.g. quarterly/annual evaluations).
• Implement effective sourcing, screening and interviewing techniques.
• Assess training needs and coordinate learning and development initiatives for all employees.
• Monitor HR department's budget.
• Act as the point of contact regarding labour legislation issues.
• Create and run referral bonus programs.
• Review current HR technology and recommend effective software.
• Measure employee retention and turnover rates.
• Oversee daily operations of the HR department.

Requirements:

• Proven work experience as an HR Executive, HR Manager or similar role.
• Experience with Human Resources Management Systems / Applicant Tracking Systems.
• Familiarity with full-cycle recruiting.
• Strong knowledge of labour legislation (particularly employment contracts, employee leaves and insurance).
• Demonstrable leadership abilities.
• Excellent communication skills.
• Possess at least a Bachelor's Degree in Human Resources Management or relevant field; MSC is a plus.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport

職位描述

大客戶經理負責與客戶建立長期、信任的關係。客戶經理的職責是監督分配的客戶組合，從現有客戶中開發新業務並積極尋求新的銷售機會。

職責包括：

• 與客戶建立牢固的關係
• 與主要業務主管和利害關係人聯繫並準備銷售報告
• 回答客戶的疑問並在新舊客戶中識別新的商機。
• 與跨職能內部團隊（包括管理、採購、物流、財務部門）聯絡，以改善整個客戶體驗。
• 擔任所有客戶帳戶管理事宜的主要聯絡人
• 確保根據客戶的需求和目標及時、成功地交付我們的解決方案
• 向內部和外部利害關係人清楚傳達月度/季度計劃的進度
• 與現有客戶開發新業務和/或確定需要改進的領域以滿足銷售配額
• 預測和追蹤關鍵客戶指標（例如季度銷售結果和年度預測）
• 準備帳戶狀態報告

要求和技能：

• 已證明的工作經驗
• 具有溝通、展現和影響組織各級關鍵利害關係人的能力
• 擁有根據客戶需求提供以客戶為中心的解決方案的經驗
• 具有同時處理多個客戶管理專案的能力，同時保持對細節的敏銳關注 出色的傾聽、談判和演示能力
• 良好的口頭和書面溝通能力擁有自己的交通工具能夠出國旅行

Junior Product Manager - Core Products

At Silverlake MasterSAM, we believe that “A great product comes from real users”. We always listen to our customers and understand their problem areas because we always believe there is nothing that can beat the user’s real experience. Many of our successful innovations are the result of our attentiveness to customers’ quest for more effective solutions to tackle their IT security issues. We relentlessly pursue innovation to effect relevant and more practical solutions to our customers’ increasingly complex security problems – in the core area of privileged user access management.

This is an entry level position reporting to the Senior Product Manager to work on our core product which provides Privilege Access Management. Our team roles are constantly evolving as we grow, so be prepared for constant tweaks in roles and responsibilities. 

What You'll Do

●      You will be part of the product management team working on core products with initial focus areas in analytics or UX

●      You’ll be responsible for the delivery of your selected product focus area

●      You’ll be interacting with customers, PMs, engineers and sales teams to understand their pain points to prioritize features for maximum impact

●      Documenting stories and acceptance criteria, illustrating flows and high level UX that will be understood by engineering teams

●      Collaborate with the release team to plan out releases for your focus area

●      Get your hands dirty with engineering and support teams to understand the ins and outs of the product 

●      Support engineering team tasks when all hands on deck is needed

Must have skills

●      Empathy – able to put yourself in another person’s shoes and understand their experiences

●      Critical thinking – capable of breaking big problems into small, manageable tasks

●      Strong written and verbal communication in English

●      Good presentation skills

Nice to have skills

●      Experience in using JIRA and Confluence

●      Experience or interest in cybersecurity

●      Experience working with APIs

●      Experience working with cloud platforms

●      Experience with integrations

●      Have a flair for writing content

• There is an in-lieu replacement leave PH fall on Saturday
• Recognize all Public Holidays in Selangor state
• Parking Allowance, Medical, Optical, Dental Benefits

REPASSA Engineering Sdn Bhd is an established local company in Process Machineries for the food, cosmetic, pharmaceutical, etc. industries.

Job Description (SERVICE) Primary Scope

· To assist the Service Manager with the after sales aspect of the business.

· Perform health checks, troubleshooting and technical service activity.

· To attend and perform training and commissioning service.

· Establish, develop and maintain positive after sales business and customer relationship.

Job Description (SALES) Secondary Scope

· To assist the Sales Operations Manager with managing customers

· Present, promote and sell products/services to existing and prospective customers.

· Prepare budgetary quotation, technical proposal and follow up on projects.

· Establish, develop and maintain positive business and customer relationships.

Job Requirement:

· Able to read understand and explain mechanical, electrical, and pneumatic drawings.

· Able to perform hands on service for our machines.

· Dynamic, outgoing with excellent communication and interpersonal skills.

· Willing to travel and possess own transport.

· Initiative and ability to work independently.

· Aggressive, energetic, and highly motivated with the determination to succeed.

· Experience would be an advantage; fresh graduates are also welcome to apply.

Company website: www.REPASSA.com

Contact details: Mr Adam / M: +6012 650 9786 / E: adam@repassa.com

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

REPASSA Engineering Sdn Bhd is an established local company in Process Machineries for the food, cosmetic, pharmaceutical, etc. industries.

Job Description (SERVICE) Primary Scope

· To assist the Service Manager with the after sales aspect of the business.

· Perform health checks, troubleshooting and technical service activity.

· To attend and perform training and commissioning service.

· Establish, develop and maintain positive after sales business and customer relationship.

Job Description (SALES) Secondary Scope

· To assist the Sales Operations Manager with managing customers

· Present, promote and sell products/services to existing and prospective customers.

· Prepare budgetary quotation, technical proposal and follow up on projects.

· Establish, develop and maintain positive business and customer relationships.

Job Requirement:

· Able to read understand and explain mechanical, electrical, and pneumatic drawings.

· Able to perform hands on service for our machines.

· Dynamic, outgoing with excellent communication and interpersonal skills.

· Willing to travel and possess own transport.

· Initiative and ability to work independently.

· Aggressive, energetic, and highly motivated with the determination to succeed.

· Experience would be an advantage; fresh graduates are also welcome to apply.

Company website: www.REPASSA.com

Contact details: Mr Adam / M: +6012 650 9786 / E: adam@repassa.com

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Responsibilities:

• Responsible for the delivery of media sales results.
• Work with agencies & clients to provide outdoor media solutions, develop new business.
• Serve as primary day-to-day liaison with agencies & clients and maintain positive ongoing relationships.
• Manage multiple campaigns simultaneously while interfacing with different internal and external contact

Requirements:

• Bachelor's degree or equivalent experience.
• Proven success in media sales & client management.
• Familiarity with sales performance metrics.
• Strong negotiation, presentation and communication skills.

Perks & Benefits

• Parking subsidy
• Central location
• Medical,Dental & Optical
• Personal leave
• Commission

Job Description

• Assist Sales Manager in new business development and attend to new business enquiries.
• Attend to enquiries from exisitng customer which include pricing enquiry, technical specification, follow-up of order and delivery schedule.
• Must be a master seller. Schedule meetings, sales appointments and following up with customers regarding order status.
• Build and maintain rapport with potential, existing & new customers.
• To achieve monthly sales target set and ensure outstanding payment collected within 90 days in order to enjoyed sales commission.
• To ensure that services and fire fighting equipment are delivered to customers’ expectations.
• Prepare quotation and meet customer to explain on quotation and job requirement.
• Assist customers in the submission of a Fire Certificate application. Training shall be provided.
• Monitoring sales performance and compiling reports.

Job Requirement

• Candidates must possess good effective communication and interpersonal skills with all customer from all level
• Candidates able to speak fluently in English, Bahasa Malaysia and Chinese language 
• Candidates must possess own car and valid D car license
• Candidates must have at least 2 years working experience in sales field
• Candidates must possess at least SPM, STPM, Diploma or Degree in any field
• Candidate must be a go getter and agressive in closing sales

Perks & Benefits

• Commission and bonus
• Allowance (travelling, toll and parking, mobile etc.)
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Open culture

Job Description

• Assist Sales Manager in new business development and attend to new business enquiries.
• Attend to enquiries from exisitng customer which include pricing enquiry, technical specification, follow-up of order and delivery schedule.
• Must be a master seller. Schedule meetings, sales appointments and following up with customers regarding order status.
• Build and maintain rapport with potential, existing & new customers.
• To achieve monthly sales target set and ensure outstanding payment collected within 90 days in order to enjoyed sales commission.
• To ensure that services and fire fighting equipment are delivered to customers’ expectations.
• Prepare quotation and meet customer to explain on quotation and job requirement.
• Assist customers in the submission of a Fire Certificate application. Training shall be provided.
• Monitoring sales performance and compiling reports.

Job Requirement

• Candidates must possess good effective communication and interpersonal skills with all customer from all level
• Candidates able to speak fluently in English, Bahasa Malaysia and Chinese language 
• Candidates must possess own car and valid D car license
• Candidates must have at least 2 years working experience in sales field
• Candidates must possess at least SPM, STPM, Diploma or Degree in any field
• Candidate must be a go getter and agressive in closing sales

Perks & Benefits

• Commission and bonus
• Allowance (travelling, toll and parking, mobile etc.)
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Open culture

Responsibilities:

• Design compensation and benefits packages.
• Coordinate in the performance review procedures (e.g. quarterly/annual evaluations).
• Implement effective sourcing, screening and interviewing techniques.
• Assess training needs and coordinate learning and development initiatives for all employees.
• Monitor HR department's budget.
• Act as the point of contact regarding labour legislation issues.
• Create and run referral bonus programs.
• Review current HR technology and recommend effective software.
• Measure employee retention and turnover rates.
• Oversee daily operations of the HR department.

Requirements:

• Proven work experience as an HR Executive, HR Manager or similar role.
• Experience with Human Resources Management Systems / Applicant Tracking Systems.
• Familiarity with full-cycle recruiting.
• Strong knowledge of labour legislation (particularly employment contracts, employee leaves and insurance).
• Demonstrable leadership abilities.
• Excellent communication skills.
• Possess at least a Bachelor's Degree in Human Resources Management or relevant field; MSC is a plus.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport

REPASSA Engineering Sdn Bhd is an established local company in Process Machineries for the food, cosmetic, pharmaceutical, etc. industries.

Job Description (SERVICE) Primary Scope

· To assist the Service Manager with the after sales aspect of the business.

· Perform health checks, troubleshooting and technical service activity.

· To attend and perform training and commissioning service.

· Establish, develop and maintain positive after sales business and customer relationship.

Job Description (SALES) Secondary Scope

· To assist the Sales Operations Manager with managing customers

· Present, promote and sell products/services to existing and prospective customers.

· Prepare budgetary quotation, technical proposal and follow up on projects.

· Establish, develop and maintain positive business and customer relationships.

Job Requirement:

· Able to read understand and explain mechanical, electrical, and pneumatic drawings.

· Able to perform hands on service for our machines.

· Dynamic, outgoing with excellent communication and interpersonal skills.

· Willing to travel and possess own transport.

· Initiative and ability to work independently.

· Aggressive, energetic, and highly motivated with the determination to succeed.

· Experience would be an advantage; fresh graduates are also welcome to apply.

Company website: www.REPASSA.com

Contact details: Mr Adam / M: +6012 650 9786 / E: adam@repassa.com

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Main purpose of the job:

To execute the operation improvement/system enhancement project for Credit Assessment Department.

Job Description:

• To manage end to end testing in preparing test script, UAT arrangement, and solving UAT issues and errors.
• To cover system testing from multiple enhancement for department level project & enhancement, Company project, and others BU project & enhancement.
• To resolve operation system issues internally or with external party.
• To resolve operation request; errors fixing for CCRIS issues (B2B)/ system access & ID creation for operation users (UAR)/application servicing (IR)/ issues escalation to ITG, CPD, vendors & others BU (email).
• To prepare document control on manual/guideline/procedures.
• To prepare training material for briefing or email escalation.
• To prepare system guide & solution guideline for briefing or email escalation.
• To develop the training guide & conduct training and briefing internally for department.
• To propose & prepare user requirement (BRD) for operation improvement via system enhancement.

Job Requirement:

• Bachelor’s Degree in Banking/Finance/Business Administration/Economics or other relevant discipline.
• Minimum 3 years of working experience in the related field for Senior Executive level.
• Hands-on experiences with systems and project management skills are added advantage.
• Sound knowledge in IT Technology, and also involvement in UAT. 
• Knowledgeable in Credit Processing & Credit Evaluation will be added advantage. 
• Able to work independently yet manage to communicate with internal & external stakeholder.
• Manage to go extra mile and able to develop and implement ideas.
• Successful candidate will be base at Subang Jaya office.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

機會概覽：
擔任 Premission Power Sdn. Bhd. 的客戶關係主管，踏上職涯光明而充實的未來之旅。該職位是通往塗料行業令人興奮的可能性的門戶，為您提供磨練技能、擴展知識並開闢通往專業成長和個人發展的成功道路的機會。

為什麼加入我們：

• 有競爭力的薪資和基於績效的激勵措施。
• 全面的培訓和指導計劃。
• 職業晉升和專業發展的機會。
• 公司旅行機會。
• 團隊聚會聚餐。

主要責任：

• 與客戶建立牢固的關係，提供售後支援並解決任何疑慮或問題。
• 了解客戶的產品需求並提供適當的建議。
• 提供技術建議和報價，解決客戶詢問並提供產品資訊。
• 利用社群媒體平台推廣我們的產品和服務。
• 上級分配的任何臨時任務。

資格：

• 工商管理、行銷、工程或科學領域的學士學位優先。
• 優秀的溝通和人際交往能力。
• 很強的解決問題的能力和對細節的關注。
• 能夠獨立工作並作為團隊的一部分。
• 熱衷於提供卓越的客戶服務並提高客戶滿意度。
• 了解社群媒體和影片編輯者優先。

公司簡介：
我們，Premission Power Sdn。 Bhd. 是新山一家擁有 20 年歷史的防護塗料和船舶塗料經銷商和技術服務提供者。我們的目標客戶來自石油和天然氣、船舶和重工業。

我們的願景是將自己打造成防護塗料和船舶油漆行業的知名品牌之一，以我們的優質產品和卓越的客戶服務而聞名。

我們的使命是提供有效的保護並提高客戶的實體資產的價值。我們透過提供市場上最有價值的產品和技術服務來實現這一目標。我們的目標是與客戶建立基於信任、可靠性和客戶滿意度的長期關係。

我們公司的核心價值是品質、創新和尊重。

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 公司旅行
• 個人發展機會