Total 3 Internship customer service manager job vacancies in kuala lumpur

Tune Protect strives to be the go-to insuretech for millennials and Gen Z. We are listed on the main market of Bursa Malaysia since 2013 where our main business is insurance, reinsurance and going forward - insurance technology solutions! We are simplifying consumer's experience with different products and technology that complement consumer's lifestyle needs!  

There’s a lot of things happening at Tune Protect and we are looking for creative, agile, independent and fast paced - all rounder hustlers to join us on this challenging, yet amazing journey. If you’re experimental and aren’t afraid to make mistakes, welcome! 

Here, you will formulate creative solutions for our customers, juggle numerous items in making them simple, own and drive initiatives, and collaborate with super fun and hard-working group of people who are utterly passionate about their mission. 

The Core Job:

• Provide top-notch support to our customer service team through phone, email, and social media channels.
• Analyze customer feedback and data to identify ways to improve our products and services.
• Work with other teams to implement strategies that enhance the overall customer experience and satisfaction.
• Participate in training programs to sharpen your skills and knowledge.
• Be ready to tackle any additional tasks your superiors throw your way!

Education/ Requirements:

• Enrolled in a Diploma / Advanced Diploma, Bachelor's degree program in a relevant field such as business, marketing, or communications.

Extra Bonus Points:

• Stellar written and verbal communication skills in English, Bahasa Malaysia and Mandarin.
• A passion for working with others to deliver top-notch customer service
• Familiarity with social media platforms and Microsoft Office
• A positive attitude with a hunger for learning and growing in a fast-paced environment.

We look after our tribe really well! On top of insurance coverage for you and your family, we provide free flow of coffee, tea and biscuits, professional accreditation support and generous amount of e-learning courses and annual leaves! We practice hot desking and take social networking very seriously!

Customer Marketing Internship

At Pos Malaysia, we are passionate about building trust to connect lives and businesses for a better tomorrow. As we transform this incredible 200-year-old business we are looking for highly motivated, engaged, passionate and driven individuals to join our team- someone who is up for the transformation challenge and excited by the significant opportunity it represents.

This internship is the perfect opportunity to gain hands-on experience in all aspects of marketing development and execution, from brainstorming concept ideas to analyzing results and optimizing strategies.

Key Responsibilities:

• Responsible for the seamless execution of all marketing and communication deliverables and/or activations upon finalisation of campaign key visuals, placements and plans for virtual or on-ground events (internal and external).
• To liaise with related internal & external stakeholders to deliver accurate executions within given timelines and budget.
• Assisting with reports and data collation to update the team with regards to campaign managements.
• Daily monitoring and updates of competitor communications or promotions, with monthly competitive review reporting.
• Brand guardian for Pos Malaysia Group and products, ensuring our Corporate Identity and Brand application is according to approved standards and requirements in all marketing related communication deliverables.
• Supporting and execute related commercial events either by Pos Malaysia or external events, trade shows and on ground activation especially that support the commercial/SALES team.
• Offer ideas and to source for new marketing opportunities, with the objective to help drive sales revenues while continuously building brand love, brand trust and loyalty for Pos Malaysia.

Requirements:

• Candidate that is pursuing Bachelor’s Degree in the relevant fields.
• Strong analytical and organizational skills.
• Excellent attention to detail.
• Effective communication and interpersonal skills.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to work independently and as part of a team.
• Eagerness to learn and adapt to a dynamic work environment.

This is a super exciting time to be joining Pos Malaysia. Your contribution will help us to write the next chapter in our history.

At Teleport, we’re on a mission to innovate in the traditional cargo and delivery industry. To enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Southeast Asia. To simply work, like magic. Therefore it’s critical to ensure our content is relevant, engaging and attracts audiences ranging from major e-commerce players, individuals who want parcels delivered to industry players, and potential investors. We are looking for an intern who is enthusiastic and resilient.

ALLOWANCE: RM1000/monthly

A DAY IN A LIFE

As a start-up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Serve as primary support to day-to-day shipment related activities for both customer success team and customers
• Work hand-in-hand with customer success teams to retain new and existing customers with unparalleled customer experience
• Manage order uploading with accurate information and required documents for internal and external parties usage
• Provide timely notification and follow up on shipment status to internal and external parties
• Ability to work efficiently on spreadsheets to provide customer success team with administrative and data support

• Proficiency in G Suite (Gmail & Google Sheets) or Microsoft Office (Excel)
• Meticulous to data and administrative details in order to minimize errors.
• Adept multi-tasker with the ability to quickly prioritize and effectively delegate tasks
• Ability to manage multiple internal and external parties
• Shift work including nights and weekends depending on flight and customer’s schedule