Total 647 customer service manager job vacancies in PR / Media / Communications category in The United States of America

Job Descriptions: 

• Lead and inspire team members by providing guidance, mentorship, and ongoing training to ensure alignment with company goals and objectives.
• Develop and implement comprehensive KOL marketing strategies aligned with overall brand objectives via multiple channels including Instagram, TikTok, and Xiao Hong Shu.
• Cultivate and maintain strong relationships with KOL and act as the primary liaison between the brand and KOLs, ensuring effective communication and collaboration.
• Oversee the end-to-end process of influencer marketing, from identifying suitable KOLs/Influencers to presenting creative briefs and reviewing performance.
• Coordinate the creation of content briefs, ensuring alignment with brand guidelines and KOL preferences.
• Monitor and analyse the performance of KOL marketing campaigns using relevant metrics and analytics tools.          
• Provide key recommendations to explore innovative ways of reaching customers and driving sales traffic. 

Job Requirements:

• Minimum 3 year of proven work experience in Brand Marketing, KOL/Influencer Specialist, or Digital Marketing.
• Proven experience in marketing acquisition, content promotion, and influencer marketing
• Preferred experience in promoting beauty brands or extensive knowledge of beauty and skincare products.
• Strong analytical skills and the ability to make data-driven decisions.
• Excellent communication and team management skills.
• Able to join as soon as possible. 

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Casual dress code
• Medical insurance
• Product benefits

ACCOUNT MANAGER   

The Account Manager plays a crucial role as a bridge between the agency and its clients. This position involves managing client relationships, understanding the client's needs, and ensuring the successful execution of communication campaigns. This role requires the person to have great project management skills, coordinating with various internal and external teams to deliver high-quality output and maintain client satisfaction. 
 
Key Responsibilities  

• Client Liaison: Address client concerns, serve as a client advocate within the agency, and consistently seek feedback to improve client satisfaction.  
• Campaign Management & Project Coordination: Develop and manage detailed project plans, monitoring campaign performance, and foster collaboration among teams for successful campaigns. Stay updated on marketing trends and conduct post-campaign assessments to drive improvements aligned with the client's objectives.
• Project Quality Assurance: To review deliverables against scope and to ensure quality of deliverables meet expectation.  
• Budget Management: Establish and maintain a comprehensive budget tracking system, offering cost-effective solutions, contingency planning, and transparent communication with client to ensure campaign spending remains within budget constraints.  
• Reporting & Communication: Ensures timely and concise client communication, actively seeks feedback for transparency improvement, conducts regular strategy reviews to align long-term goals.
• Problem Solving: Resolves issues and conflicts, collaborates with clients and teams to prevent root causes, and continually refines the resolution process through feedback, maintaining a positive client-agency relationship by conducting follow-ups and proactive issue tracking.  
• Creative Briefing: Client involvement in the creative process, supports the creative team with style guides, collaborates & organizes brainstorming sessions with creative team, maintains a feedback loop with the creative team, and updates brief templates for streamlined efficiency. 
• Market Research & Industry Knowledge: Keeping informed about industry trends, market conditions, and competitors, conducting research and analysis to offer clients strategic insights and recommendations.

Skills 

• Proven work experience in client servicing or account management within an advertising agency or marketing firm.  
• Strong understanding of marketing and advertising principles, campaign management, and digital marketing trends.  
• Excellent communication and presentation skills with the ability to effectively convey complex ideas to clients.  
• Demonstrated project management skills, including the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.  
• Proficiency in using Microsoft PowerPoint, Words and Excel.
• Able to utilize digital analytics knowledge  
• Exceptional interpersonal skills and the ability to build rapport with clients and internal teams.
• A proactive and solution-oriented approach to problem-solving.  
• Flexibility to adapt to changing client needs and work in a fast-paced environment 

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Open culture
• Personal development opportunities

工作介紹：

• 透過提供指導、指導和持續培訓來領導和激勵團隊成員，以確保與公司的目標保持一致。
• 透過 Instagram、TikTok 和小紅書等多種管道製定並實施與整體品牌目標一致的全面 KOL 行銷策略。
• 與KOL建立並維持牢固的關係，並充當品牌與KOL之間的主要聯絡人，確保有效的溝通與協作。
• 監督網紅行銷的端到端流程，從識別合適的 KOL/網紅到展示創意簡報和評估績效。
• 協調內容簡介的創建，確保符合品牌準則和 KOL 偏好。
• 使用相關指標和分析工具監控和分析 KOL 行銷活動的績效。
• 提供關鍵建議，探索接觸客戶和增加銷售流量的創新方式。

工作要求：

• 在品牌行銷、KOL/影響者專家或數位行銷領域擁有至少 3 年的可靠工作經驗。
• 在行銷獲取、內容推廣和影響者行銷方面擁有豐富的經驗
• 有美容品牌推廣經驗或對美容保養品有豐富知識者優先。
• 強大的分析能力和做出數據驅動決策的能力。
• 優秀的溝通和團隊管理能力。
• 能夠盡快加入。

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 休閒著裝要求
• 醫療保險
• 產品優點

客戶經理

客戶經理作為代理商與客戶之間的橋樑發揮著至關重要的作用。該職位涉及管理客戶關係、了解客戶的需求以及確保溝通活動的成功執行。該職位要求人員具備出色的專案管理技能，能夠與各種內部和外部團隊協調，以提供高品質的產出並維持客戶滿意度。
 
主要責任

• 客戶聯絡：解決客戶的疑慮，在機構內擔任客戶倡議者，並不斷尋求回饋以提高客戶滿意度。
• 活動管理和專案協調：制定和管理詳細的專案計劃、監控活動績效並促進團隊之間的協作以實現成功的活動。隨時了解行銷趨勢並進行行銷活動後評估，以推動與客戶目標一致的改進。
• 專案品質保證：根據範圍審查可交付成果，並確保可交付成果的品質符合預期。
• 預算管理：建立和維護全面的預算追蹤系統，提供具有成本效益的解決方案、應急計劃以及與客戶的透明溝通，以確保競選支出保持在預算限制之內。
• 報告與溝通：確保及時、簡潔的客戶溝通，積極尋求回饋以提高透明度，並定期進行策略審查以調整長期目標。
• 解決問題：解決問題和衝突，與客戶和團隊合作以防止根本原因，並透過回饋不斷完善解決流程，透過進行後續和主動問題追蹤來維持積極的客戶與代理關係。
• 創意簡報：客戶參與創意過程，為創意團隊提供風格指南支持，與創意團隊合作並組織腦力激盪會議，與創意團隊保持回饋循環，並更新簡報範本以提高效率。
• 市場研究和產業知識：隨時了解產業趨勢、市場狀況和競爭對手，進行研究和分析，為客戶提供策略見解和建議。

技能

• 在廣告公司或行銷公司的客戶服務或客戶管理方面擁有豐富的工作經驗。
• 對行銷和廣告原則、活動管理和數位行銷趨勢有深入的了解。
• 優秀的溝通和表達能力，能夠有效地向客戶傳達複雜的想法。
• 具備專案管理技能，包括確定任務優先順序、按時完成任務以及同時管理多個專案的能力。
• 熟練使用 Microsoft PowerPoint、Words 和 Excel。
• 能夠運用數位分析知識
• 出色的人際交往能力以及與客戶和內部團隊建立融洽關係的能力。
• 積極主動、以解決方案為導向的解決問題的方法。
• 靈活適應不斷變化的客戶需求並在快節奏的環境中工作

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 醫療保險
• 開放文化
• 個人發展機會

Job Responsibilities:

• Engage and assist internal stakeholders and appropriate technical experts (external consultant) to manage and implement sustainability projects and programmes.
• Provide advice and support to Business Units towards establishing targets, goals, initiatives and roadmap for sustainability projects and programmes that improve the environmental, social and financial performance of the Group.
• Perform sustainability and materiality assessment to prioritize initiatives, develop budgets and timelines for project implementation and lead project implementation in accordance with company-wide budget planning and strategic planning calendar.
• Assist in the process of planning and initiation of the annual sustainability report which includes coordinating data collection and develop content for sustainability related reporting.
• Develop evidence-based, and infographic summaries of sustainability performance analysis for both internal and external audiences.
• Work with cross-functional team to ensure achievement of sustainability performance for business operations.
• Identify opportunities for strategic collaboration with external parties to improve organizational sustainability performance, employee awareness and embed sustainability practices in business operations.

Job Requirements :

• Candidate must possess at least a Bachelor’s Degree, Professional Degree, Master’s Degree in Sustainability, Strategic Risk Management, Risk Control, Marketing or related discipline.
• Minimum 5 years’ relevant work experience.
• Excellent communication skill and presentation skills.
• Able to interact in a professional manner with both external and internal parties.
• Possess sustainability knowledge of current industry best practice, possibly through membership of professional body and/or special interest groups.

Perks & Benefits

• Nearby public transport
• Medical insurance
• Personal leave

Job Responsibilities

• To maximize conference and banqueting revenue and profit through pro-active selling techniques and pricing strategy
• Respond to sales inquiries on timely manner from potential clients and customers seeking meeting space, annual dinner, conference, ceremony, food and beverage services.
• Develop sales plans and strategies to meet or exceed established revenue and goals
• Analyse business markets and design sales strategy & set goals to execute.
• Oversee sales and event department for daily operation and activities.
• Oversee event costing such as part timers recruitments, equipment for maintenance, meeting amenities and daily expenses in premises.
• Evaluate and improve sales and financial performance

Job Requirements

• Candidate must possess at least a Diploma in Marketing / Business Administration / Hotel Management or equivalent.
• At least 2 years of working experience in the related filed is required for this position.
• Required language(s): Bahasa Malaysia & English
• Excellent convincing abilities, good communication skills, sales and negotiation skills
• A team player and able to work independently with minimum supervision.

Perks & Benefits

• Nearby public transport
• Free meal
• Medical insurance
• Career development opportunities

We are an award winning boutique PR & Digital agency made up of a dream team of talented  and result-oriented individuals. We have collective experience in Food & Beverages, FMCG, Entertainment, Lifestyle, Retail, Automotive, Corporate, Property, Technology and Medical industries. We are expanding, and this will be a great opportunity for students majoring in Communication Studies / Mass Communication/ Public Relations / Media Studies and Marketing to learn and gain as much experience needed in the Public Relations industry. We believe in “keeping it real” , and our doors are open to welcoming enthusiastic, passionate team players to join us on this exciting journey up!

 

Responsibilities

• Develop and lead digital media engagement strategies which includes guidelines, objective & procedures by identifying the right target audience and social impacts.
  Identifying monitoring tools, integrating the interactive media into the business strategy and maintain good rapport with social media organizations, influencers and analysts.
• Collaborate with other entities (media/customer relations), to manage reputation, identify key players and coordinate actions.
• Lead innovation and transformation in how content is delivered to our target customers and to demonstrate true digital creative marketing leadership and bring the vision of us and our clientele to life.
• Oversee digital projects and ensure smooth operation for all digital tools and applications (e.g. website, blogs and social media)
• Train internal teams to use digital technologies
• Create and manage online advertising campaigns.
• Research and identify new social networks to reach our target customers.
• Use audience insight and analytics to continuously improve the user experience
• Manage and synergize the various areas within the digital and put systems and processes in place for the team to follow (SOPs)
• Manage all social media channels, campaigns (including e-mails) to sustain an engaging audience experience and to increase audience satisfaction.
  Includes but not limited to planning, developing, implementing and managing the overall digital marketing strategy for company and clients.
• Monitor, research and analyse social media trends, ad revenue and web visitor data, to improve social media presence and campaign efficacy.
• Business development – organically within the clientele and new clients as per the KPIs set by the Managing Director

Requirements

• Possess at least a certification in Communications/ Marketing/ Media Studies or equivalent.
• At least 5 years of related working experience in digital media platforms and / digital agencies
• Experience in copywriting, content creation, client servicing, digital analytics, digital ad buys and brand marketing.
• Required skills : managed various social media platforms such as Facebook, Instagram, Twitter
• Ability to multitask and communicate effectively with team members to reliably carry out projects.
• Ability to work well independently and as a team, as well as able to meet tight deadlines.
• Good command of spoken and written English and Bahasa Malaysia.
• Good attitude and ability to work well under stress is a MUST.
• Willing to work on extended hours when necessary.

Perks & Benefits

• Employee equity
• Commission and bonus
• Central location
• Personal leave
• Open culture
• Personal development opportunities

我們是一家屢獲殊榮的精品公關和數位機構，由一支由才華橫溢、注重結果的個人組成的夢想團隊組成。我們在食品和飲料、快速消費品、娛樂、生活方式、零售、汽車、企業、房地產、科技和醫療行業擁有集體經驗。我們正在擴大規模，這對於傳播研究/大眾傳播/公共關係/媒體研究和行銷專業的學生來說將是一個學習和獲得公共關係行業所需經驗的絕佳機會。我們堅信“保持真實”，我們敞開大門歡迎熱情、熱情的團隊成員加入我們，踏上這段激動人心的旅程！

職責

• 透過確定正確的目標受眾和社會影響，制定和領導數位媒體參與策略，包括指南、目標和程序。
  確定監控工具，將互動媒體整合到業務策略中，並與社群媒體組織、影響者和分析師保持良好的關係。
• 與其他實體（媒體/客戶關係）合作，管理聲譽、識別關鍵參與者並協調行動。
• 在如何向目標客戶交付內容方面引領創新和變革，展示真正的數位創意行銷領導力，將我們和客戶的願景變為現實。
• 監督數位專案並確保所有數位工具和應用程式（例如網站、部落格和社交媒體）順利運行
• 培訓內部團隊使用數位技術
• 建立和管理線上廣告活動。
• 研究並確定新的社交網路來接觸我們的目標客戶。
• 利用受眾洞察和分析來持續改善使用者體驗
• 管理和協同數位化中的各個領域，並將系統和流程落實到位以供團隊遵循（SOP）
• 管理所有社交媒體管道、活動（包括電子郵件），以維持引人入勝的受眾體驗並提高受眾滿意度。
  包括但不限於為公司和客戶規劃、開發、實施和管理整體數位行銷策略。
• 監控、研究和分析社群媒體趨勢、廣告收入和網路訪客數據，以提高社群媒體影響力和活動效果。
• 業務發展 – 根據總經理設定的 KPI 在客戶和新客戶中有機發展

要求

• 至少擁有傳播/行銷/媒體研究或同等學歷的認證。
• 至少 5 年數位媒體平台和/數位代理商相關工作經驗
• 擁有文案寫作、內容創作、客戶服務、數位分析、數位廣告購買和品牌行銷的經驗。
• 所需技能：管理各種社群媒體平台，例如 Facebook、Instagram、Twitter
• 能夠處理多項任務並與團隊成員有效溝通，以可靠地執行專案。
• 能夠獨立和團隊合作，並能夠在緊迫的期限內完成工作。
• 良好的英語口語和書寫能力以及馬來語。
• 良好的態度和在壓力下良好工作的能力是必須的。
• 必要時願意延長工作時間。

津貼和福利

• 員工股權
• 佣金和獎金
• 中心位置
• 事假
• 開放文化
• 個人發展機會

Customer Service Officer – Social Media (1 year)

• Leading Utilities Group company
• Duration: 12 months extendable/convertible
• Working Location: Kallang Sector
• Working hours: 08.00am – 5.00pm, 08.30am – 5.30pm or 09.00am – 6.00pm (Monday to Friday, 8 hours work per day) and Alternate Saturday 08.00am – 1.00pm (4 hours work)

Job Responsibilities

• Attend to general utilities and account-related enquiries via customer channels in a professional and timely manner
• Monitor and respond to customers inquiries and comments on social media platforms (e.g. Facebook)
• Provide timely and accurate responses to customer questions, comments and feedback to ensure customer satisfaction
• Maintain a positive and professional attitude in all customer interactions
• Any other ad-hoc duties as assigned

Job Responsibilities

• Proven experience in customer service, preferably in a social media or digital environment
• Excellent verbal and written communication skills
• Strong understanding of social media platforms and their respective audiences
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Ability to work independently and as part of a team
• Knowledge of social media management tools is a plus

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PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• Reg No: R23117785 (Lok Ding Hann)

Media Account Service Roles. Trading under Publicis Media Australia
Location: Sydney or Melbourne or Brisbane

Senior Account Executive (Also known as Senior Planning Executive, Senior Client Executive)
The purpose of the Senior Planning Executive role is to autonomously plan and implement client campaigns -they are ultimately responsible for the delivery of all client activity. They will help lead the delivery of communication plans and management of digital campaigns from buying and implementation through to reporting and the delivery of holistic campaign learnings. The Senior Planning Executive is to work in collaboration with the wider team to deliver integrated and creative plans that considers all vehicles (display, SEM, SEO, Social) and mainstream media at every possible opportunity. The Senior Planning Executive ensures attention to detail in all facets of their work and will take responsibility for any errors that occur. Experience required: Minimum 3-4 years’ experience understanding and working knowledge of Australian Media Landscape and digital marketing advertising. Preferably a University degree or higher education qualifications. Expert understanding and working knowledge of Australian medialandscape. Expert across the following Office platforms: Word, PowerPoint and Excel. Have an understanding and experience using the following tools: eTAM, BMD, Roy Morgan, EMMA, eRAM, Nielsen Digital / Answers, Sizmek and/or DCM, MOVE, AQX Fusion
Salary:$75 –90k package

Account Manager (Also known as Client Manager, Planning Manager, Associate Account Manager, Associate Client Manager, Associate Planning Manager)
The purpose of the Account Manager role is to create media strategy and implementation recommendations across all media for clients and oversee the delivery of all campaigns. This role requires skills in creativity, media planning, media marketplace, tools and market dynamics. The Account Manager is also responsible for directly managing any Co-ordinators and Planning Executives within the client team and supporting the senior client leads in managing the client relationship through regular communication, presentations, WIP’s, and financial process. Experience Required: 3-4 years’ industry experience. Expert across the following Office platforms: Word, PowerPoint and Excel. Possess sound financial management skills. Strong media understanding including an understanding and experience in using the full suite of media planning and measurement tools.
Salary: $80k-$100k package

Associate Account Director (Also known as Associate Client Director, Associate Planning Director, Senior Account Manager, Senior Planning Manager, Senior Client Manager)
This role is focused around communications planning, account service and leading a team of direct and indirect reports. For this role, we require someone who is comfortable in establishing and owning senior level client relationships and helping drive the client forward in regards to their media/marketing plans. This role also offers you the opportunity to test and learn new things allowing you to be at the forefront of new learning. The purpose of the Associate Account Director is to ensure that client service is of an exceptionally high standard. The Associate Account Director works closely with the Account Director and/or Business Director and/or Group Business Director to ensure that the product delivered to clients is best in class and in line with the agency’s values. Experience required: 4-5 years industry experience, people management skills, strong written and verbal communication skills , client Leadership ,excellent presentation skills, sound business acumen ,strong understanding of media channels, understanding of media systems.
Salary: $90k-$110k package

Account Director (Also known as Client Director, Planning Director)
The purpose of the Account Director is to lead the development of media strategy and communication plans across their client portfolio. They are ultimately responsible for their teams work & output. They must ensure attention to detail in all facets of their teams work and take responsibility for any errors that occur. It is expected that they will participate in, embrace and lead training forums for their team and where applicable the common good of the agency. The Account Director is also responsible for developing long-term, mutually beneficial relationships with all clients - they should look to own the Marketing Manager level client relationship, and in some instances at the Marketing Director level. Account Directors will be called on to assist or lead New Business opportunities
Salary: $100k - $130k package

Business Director (Also known as Client Partner)
This role is focused on driving client business relationship and deliver best in class business and communications solutions for clients. The Business Director role includes: ultimate responsibility in overseeing and managing accounts, manage client expectations, anticipate client needs, resolve issues, identify client business requirements and work with team and cross functional teams to deliver the right solutions. Proactively source and present media / group solutions to help grow your client’s business
Experience Required: 8-10 years industry experience at the minimum, people management skills, strong written and verbal communication skills , client leadership ,excellent presentation skills, sound business acumen, strong understanding of media channels understanding of media systems.
Salary – over threshold so no need to advertise

Group Business Director (Also known as Client Partner)
Purpose of the role is to inspire and manage the client team and specialists to deliver world class work, service and partnerships. Deliver services and products that drives marketing led growth for our clients. Develop trusted and positive senior client relationships e.g. CMO, Marketing Director and ensure the agency team is acting as a true marketing partner. Develop internal and external client action plans that: Drives you and your team to deliver against client needs in a style which makes your client consider you their most valued business partner. Identify opportunities to deliver marketing led growth via our diversified service. Custodian of the whole client contract, scope of work and have a plan in place to safeguard any upcoming renewals/negotiations (with General Manager/Managing Director). Experience Required: 12-15 years industry experience, people management skills, strong written and verbal communication skills , client leadership, excellent presentation skills, sound business acumen, strong understanding of media channels, understanding of media systems.

All of the above roles require a relevant tertiary qualification or a minimum of 5 years of relevant experience in lieu of qualification.

ByteDance

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.

Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.

To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.

Join us.

Join the Innovative BytePlus Team

As part of BytePlus, you'll help enterprise customers build what's next for their business. Leveraging Bytedance's cutting-edge technologies, we are devoted to developing innovative products and solutions to shape the future. We help our clients to focus on what truly matters. Centering on innovation and excellence, we create gamechanging solutions that help businesses to unleash their potential. You can help us to achieve our mission.

Responsibilities

- Be responsible for the systematic resource management of SMS business, promote the systematic landing of product capabilities, and be responsible for the daily management, coordination and optimal use of resources;

- Responsible for insight and analysis of enterprise communication related products and solutions, combined with the current product situation to provide customers with competitive solutions and assist in tracking customer business docking, online, after-sales;

- Have a clear understanding of the current situation of SMS business resources, having strong sensitivity, and optimize and reasonably allocate solutions for business output resources;

- Have in-depth thinking on competition, sales mode and price system sales, and formulate reasonable solutions for optimization according to the current form and stage of products.

Qualifications

Who You Are

- Bachelor degree or above, at least 1- 3 years of enterprise communication technology service experience;

- Understand the business form and product logic of the communications industry, and have been engaged in related technical services;

- Strong communication skills, with the ability to work systematically with surrounding teams and cross-departmental teams, and be able to break through innovation and seek collaborative resources;

- Ability to adapt to a high-intensity working environment and working through challenging tasks

- Proficient in English and Mandarin as this role will be working closely with external stakeholders

- Working experience in operators and related enterprise communication service providers is preferred.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

ByteDance

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.

Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.

To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.

Join us.

Join the Innovative BytePlus Team

As part of BytePlus, you'll help enterprise customers build what's next for their business. Leveraging Bytedance's cutting-edge technologies, we are devoted to developing innovative products and solutions to shape the future. We help our clients to focus on what truly matters. Centering on innovation and excellence, we create gamechanging solutions that help businesses to unleash their potential. You can help us to achieve our mission.

Responsibilities

- Be responsible for the systematic resource management of SMS business, promote the systematic landing of product capabilities, and be responsible for the daily management, coordination and optimal use of resources;

- Responsible for insight and analysis of enterprise communication related products and solutions, combined with the current product situation to provide customers with competitive solutions and assist in tracking customer business docking, online, after-sales;

- Have a clear understanding of the current situation of SMS business resources, having strong sensitivity, and optimize and reasonably allocate solutions for business output resources;

- Have in-depth thinking on competition, sales mode and price system sales, and formulate reasonable solutions for optimization according to the current form and stage of products.

Qualifications

Who You Are

- Bachelor degree or above

- At least 5 years of enterprise communication technology service experience;

- Understand the business form and product logic of the communications industry, and have been engaged in related technical services;

- Strong communication skills, with the ability to work systematically with surrounding teams and cross-departmental teams, and be able to break through innovation and seek collaborative resources;

- Proficient in English and Mandarin as this role will be working closely with external stakeholders

- Ability to adapt to a high-intensity working environment and working through challenging tasks

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Primary Relationships:

The position works directly with PR and Content team, and reports directly to Assistant Marketing Director.

Within the organization, this position will also work with the Marketing, Digital and CRM teams and will also have working relationships with the Design and IT teams, as well as staff with similar positions within partner and franchise organisations. Outside the organization, the position coordinates primarily with vendors and service providers (digital agencies, producers, photographers, social and search platform account managers, etc).

Job Descriptions:

• Responsible for the development and implementation of global social media strategy to align with business goals, KPI, brand guidelines.
• Manage and oversee all HQ social media platforms including Facebook, Instagram, LinkedIn, YouTube, WeChat, Weibo and Little Red Book as well as overseeing the strategy and implementation of all overseas partners.
• Perform detailed research on current benchmark trends and audience preferences in the luxury sector, suggest and implement new features to drive brand awareness and engagement.
• Work with PR and Content team to create, edit, publish and share engaging content in conjunction with HQ global brand and marketing strategy.
• Optimise SEO, web traffic metrics, and engagement across all social media platforms.
• Analyse social media campaigns and performances, provide monthly reports on ROI.
• Community Management: Communicate with customers and followers, ensure responding to queries in a timely manner and monitoring comments and reviews.
• Oversee HQ and partners’ social media accounts to ensure brand consistency.
• Participate in new market expansion by providing digital insights on relevant markets and help with the strategic planning and onboarding processes.
• Actively involved in discussions with franchise partners with regards to their local social media campaigns and optimisation. Acting as an advisor when required.
• Owns visual & audio content development for all social media platforms of the Company
• KOL & Influencer Management: Collaborate and build relationships with online personalities to generate content to be repurposed for all social media platforms. Oversee and manage periodical seeding.
• Manages two headcounts: Social Media Executive and Digital Content Creator

Requirements:

• At least 5 years’ experience in a strategic social media and/or digital marketing strategist role preferably with a global responsibility.
• Knowledge of social media metrics, SEO, and other social media tools to track and measure success. Addicted to social media and genuinely excited by digital technologies.
• Experience dealing with and managing local and international markets and customers.
• Has natural finesse for design for balance and composition in all visual content. An obsession for creating impactful visual content is welcomed.
• Fluent in English and possess strong copywriting skills along with excellent communication skills.
• Proficiency with editing tools such as Canva, CapCut, Lightroom, Photoshop, and Illustrator.
• Sound knowledge of social media marketing tools (Hootsuite, etc) is preferred.
• Presentation skills and previous experience in the luxury industry would be a plus.
• Good knowledge of search and social media advertising, programmatic advertising and content conceptualisation and production would be an advantage.
• Proven track record of growing and retaining social audiences is much preferred.

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Overview of job

EssenceMediacom is GroupM’s newest and largest agency delivering marketing breakthroughs for their clients. Disrupting the old models across media, creative, innovation and analytics, the agency has been built to find new opportunities for brands and deliver truly integrated media solutions.

Composed of 10,000 people across 120 offices globally EssenceMediacom combines Essence’s performance, data, analytics and creative technology DNA with MediaCom’s scaled multichannel audience planning and strategic media expertise.

The agency includes an enviable global client roster, which includes adidas, Bayer, Dell, Google, Mars, NBCUniversal, PlayStation, Procter & Gamble, The Coca-Cola Company and Uber, and will be responsible for more than $21bn in global media billings.

We are looking for an Senior Manager/ Manager - Media Planning to join the EssenceMediacom team in this role, you will be responsible for planning in the ASEAN market across publishers such as Google, Meta, TikTok, along with local publishers. We are seeking someone who has experience working on eCommerce in the region with e-retailer partners like Lazada and Shopee.

Visit essencemediacom.com for more information and follow us on Twitter at @emglobal.

Reporting of the role

This role reports to: ASEAN Market Lead, Singapore

3 best things about the job:
1. Working on a global beauty client that is a leader of the sector and gain exposure to best practices across e-commerce and digital analytics

2. Being part of an innovative and fast paced agency and working with passionate people

3. Able to work with the team on Strategizing a media and communications roadmap that not only fits the client's requirements but also exceeds them and hence delivers client success.

Responsibilities of the role:

• Proactively planning and implementing digital development and growth of the client
• Supporting key functions including but not limited to Strategy, Media Planning, Reporting and Billing
• Developing strategy and digital channel recommendations to ensure we deliver as per the set targets
• Deliver innovative and Creative solutions to media briefs
• Lead to address critical issues as they arise. Sample issues might be “Sales on the ecommerce site are lower than expected. Can you help us figure out why?” or “We want to launch a new product, what media approach makes sense?” or “how could I improve my full funnel metrics utilizing data and insights”
• Ensuring delivery of a digital solution which is relevant to the client’s business by fine tuning budget allocation, weights, phasing, site mix with creation of the media plan
• Leading Key market drumbeats with strategic stories and associated datasets on the media outcomes
• Be on top of in-campaign performance, and recommend changes across Media in-flight to deliver the best against the plan
• Identify opportunities and new interests for the client to drive revenue and benefit business needs as their advisor.
• Manage overall agency/client relationship by providing strategic input while translating the client’s vision and needs into business requirements
• Ensure compliance with Mediacom and the client
• Working closely with digital execution team and creative agencies to ensure assets are delivered on time.

Measures of success –
In three months:

• Demonstrate understanding of the media landscape and business challenges and begin to contribute ideas on how to drive clients’ business success.
• Streamlining of media plans across both traditional and digital channels.
• Great understanding of your portfolio of clients.
• Abreast one-self with the key e-com onsite reporting platforms and tools and provide pro-active recommendations if any

In six months:

• Be the market SPOC for the client media and brand team. Able to propose ideas and activities to answer identified challenges. Take ownership of day-to-day relationships and ways of working
• Leading E-com and Media planning efforts independently for assigned markets
• Conduct internal 101 training sessions on Media Planning Principles, Ecom Best Practices, Platforms like Lazada Seller centre, Shopee, etc.
• Collaborative leader, engaging with people of all levels.

In 12 months:

• Lead Strategy and Media planning efforts for the brands quarterly, half yearly and annual media roadmap
• Build 2 Business Breakthroughs for the client

What you’ll bring:

Minimum qualifications:

• Bachelor’s Degree
• At least 4-5 years of media planning experience
• Form - Experience delivering actionable strategies; good storytelling in verbal and written form
• Experience working with multiple stakeholders (e.g. suppliers, advertising/marketing agencies, media owners and internal specialist resources)
• Be a strong communicator – English is our global language.
• Ability to manage daily communication with Global and local Publisher.
• Understanding and aptitude to translate existing & upcoming technology trends to media / business solutions.
• Strong analytical and detail-oriented approach, natural affinity with numbers and analysis
• Ability to leverage data visualization tools such as Power BI, Google Data studio is a good to have
• Style - Must be confident and approachable, helpful and easy to work with
• Culture - Be a great example of our company behaviours – know it / push it / share it / do it.

More about EssenceMediacom

We are a global communications agency leading with breakthrough thinking, building explosive growth for brands, and helping our clients see the bigger picture. Our daring global network of 10,000 influencers help our clients breach traditional boundaries in media, uncover novel ideas, and unleash exponential growth. EssenceMediacom challenges conventional thinking to build, propel, and supercharge our clients’ businesses at scale and lead our industry in critical areas such as diversity, equity, inclusion, and sustainability.

EssenceMediacom understands that our people are tasked with big goals: building breakthrough growth for brands and leading with breakthrough thinking in our industry. Our people are at the heart of this work because their ideas will enable us to decode the intersections of people, content, and technology to bring our aspirations to life. Our success is down to our eclectic, diverse, and talented people.

EssenceMediacom is a place for us to grow our careers and expand our horizons. EssenceMediacom is committed to building an agency culture that supports our people, puts diversity at the forefront of our operations, and creates opportunity for all. This collective culture will be our “new power” where ideas are freely exchanged, and collaboration is actively encouraged in a place where you can innovate in our hyperconnected world.

About Singapore

GroupM Singapore operates in one of the most dynamic and exciting environments in the world. Although it is a small domestic market, there is a vibrant media industry which is undergoing rapid evolution as digital technology reshapes the way marketing supports advertisers’ needs. Being at the crossroads of Asia means, that aside from the local clients and media owners, we also have a high proportion of multi-national clients, renowned brands and media owners. Making GroupM Singapore the Number One organisation to join and develop your career in media investment. GroupM is an equal opportunity employer. We view everyone as an individual and we understand that inclusion is more than just diversity – it’s about belonging. We celebrate the fact that everyone is unique and that’s what makes us so good at what we do. We pride ourselves on being a company that embraces difference and truly represents the global clients we work with.

GroupM APAC is committed to fostering a culture of diversity and inclusion. Our people are our strength, so we respect and nurture their individual talent and potential.

Job Title: Media Manager - Beauty Category

Job Overview: As the Media Manager at Mindshare Singapore, you'll lead the charge in shaping and executing innovative global media strategies for the Beauty category. You'll be at the forefront of influencer strategies, full-funnel planning, and retail media, delivering impactful solutions. Building robust client relationships, driving team excellence, and staying ahead in industry trends are crucial elements of this dynamic role.

Responsibilities:

• Strategic Development: Craft comprehensive global media strategies for Beauty brands, aligning with business goals and leveraging market insights.
• Client Engagement: Build and nurture strong client relationships, serving as a trusted strategic advisor in the Beauty category.
• Collaboration: Work seamlessly with internal teams to deliver integrated solutions, fostering a culture of collaboration and knowledge sharing.
• Thought Leadership: Stay updated on Beauty industry trends, technologies, and consumer behaviors, providing thought leadership to clients and internal teams.
• Team Leadership: Lead and inspire a team of media professionals, providing guidance, mentorship, and fostering a positive and inclusive work environment.

3 Best Things About The Job:

1. Opportunity to shape media strategies for leading Beauty industry clients.
2. Be part of a collaborative and inclusive team culture that encourages innovation and growth.
3. Exposure to multi-country projects and ample career advancement opportunities in the FMCG industry.

What You Will Need:

• Bachelor's degree in Marketing, Advertising, Business, or a related field.
• 10+ years of proven track record in media planning, buying, and strategy within the Beauty category.
• Expertise in influencer strategies, full-funnel planning, and retail media.
• Strong strategic thinking, presentation, and communication skills.
• Leadership and team management capabilities.
• Deep industry knowledge and a network of media contacts in the Beauty sector.

About Mindshare:

GroupM is responsible for more than $60 billion in annual media investment, as measured by the independent research bureau COMvergence. Through its global agencies Mindshare, Wavemaker, EssenceMediacom, and mSix&Partners, and cross-channel performance (GroupM Nexus), data (Choreograph), entertainment (GroupM Motion Entertainment) and investment solutions, GroupM leverages a unique combination of global scale, expertise, and innovation to generate sustained value for clients wherever they do business.

Discover more about GroupM at www.groupm.com
Follow @GroupMAPAC on Twitter
Follow GroupM on LinkedIn - https://www.linkedin.com/company/groupmworldwide

About GroupM Singapore:

GroupM Singapore operates in one of the most dynamic and exciting environments in the world. Although it is a small domestic market, there is a vibrant media industry which is undergoing rapid evolution as digital technology reshapes the way marketing supports advertisers’ needs. Being at the crossroads of Asia means, that aside from the local clients and media owners, we also have a high proportion of multi-national clients, renowned brands and media owners. Making GroupM Singapore the Number One organisation to join and develop your career in media investment.

GroupM is an equal opportunity employer. We view everyone as an individual and we understand that inclusion is more than just diversity – it’s about belonging. We celebrate the fact that everyone is unique and that’s what makes us so good at what we do. We pride ourselves on being a company that embraces difference and truly represents the global clients we work with.