Total 76 credit controller job vacancies in Customer Service category in The United States of America

Job Highlights:

• Competitive Salary Package
• Incentive

Main Purpose of Job:

• The main purpose of a collector is to manage customer’s account on monthly basis, ensure all accounts pay before due date & to ensure customer’s account maintain and does not increase in ageing.

Job Description:

• Responsible to each separate individual result (collection result).
• Advise customer to make the payment on time.
• React as a reminder to remind customer regarding the payment due date.
• Response customer request based on the customer requirement.
• To ensure to maintain customer service and company image.
• Complete dunning activities based on allocated queues.
• Extensive follow up with customer via phone calls/email/fax to ensure that they pay in accordance to credit term.
• Ensure good clients relationship & service levels.
• Achieve the set standards in collections and financial objectives of collections by the management.

Job Requirement

• Minimum SPM, STPM, Diploma or Degree Holder.
• Fresh graduate are encourage to apply.
• Good communication in English & Malay.
• Well knowledge of PC and proficiency in MS Office.
• Listening skills to empathize and listen to other person’s ideas.
• Persuasion skills in order to move others into positive action, attitudes and behavior.
• Ability to handle & manage stress.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Medical insurance
• Personal development opportunities

Job Summary:

Highly motivated and customer-focused individual which responsible for answering incoming calls, responding to live chat inquiries and emails from customers, addressing their inquiries related to digital banking products and services, and providing excellent customer service.

Job Description:

• Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services in a professional and courteous manner.
• Providing accurate information and resolving customer issues related to digital banking products and services.
• Maintaining a high level of product knowledge to effectively support customer needs.
• Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
• Meeting or exceeding productivity and quality standards.
• Collaborating with cross-functional teams to improve processes and customer experience.
• Demonstrating empathy and understanding when dealing with customers.
• Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
• Responding to customer inquiries via email in a timely and professional manner.

Job Requirement:

• Possess SPM / STPM / Diploma / Degree in related fields.
• Minimum of 1-2 years of customer service experience in a contact centre environment.
• Fresh graduates are encouraged to apply
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to build rapport with customers.
• Ability to work in a fast-paced environment and handle high call volumes, live chat inquiries and emails.
• Proficient in Microsoft Office and experience working with CRM systems.
• Familiarity with digital banking products and services.
• Ability to work flexible hours, including weekends (24/7)
• Experience in the financial services industry or banking industry will be added advantage

 

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

Job Responsibilities:

• To achieve the monthly and yearly sales target as assigned by the management.
• To execute marketing activities as directed by CSU Unit Head/ management.
• To ensure all applications or enquiries are attended in a timely manner and to provide excellent customer service at all times.
• To handle operational matters in accordance to departmental, company & regulatory bodies guidelines, IMS, procedures and policies.
   

Job Requirements: 

• Bachelor's Degree in Business Administration or any related discipline.
• Experience in Customer Service/ Credit Card Sales/ Banking or financial industry background will be an added advantage. However, fresh graduates are also welcome to apply
• Computer literate and proficient in Microsoft Office.
• Fluent in conversing in both English and Bahasa Melayu.
• Able to start immediately is an added advantage.
• 6-day work week with the ability to work on shift rotations on weekends and public holidays. (Selected candidates will be entitled for rest day and off day on alternate basis)
• A strong team player with good etiquette.

• Personal leave
• Personal development opportunities

Job Highlights:

• Close to LRT/MRT station
• Specially looking for talented candidates
• Start ASAP

 

Job Responsibilities:

• To provide a high level of customer service experience when attending to customers' request, inquiries and complaints within the turn-around-time.
• To provide first call resolution in an effective and timely manner.
• To handle customer inquiries in an efficient, courteous and professional manner.
• Able to work both independently in a team environment by supporting team members in the absence on customer follow up i.e. ownership.

Job Requirement:

• Bachelor's Degree/Diploma in any related discipline.
• Experience in Customer Service/Call Centre/Credit Card Sales/ Banking or financial industry background will be an added advantage. However, fresh graduates are also welcome to apply.
• Computer literate and proficient in Microsoft Office.
• Fluent in conversing in both English and Bahasa Melayu.
• Able to start immediately is an added advantage.
• 5-day work week with the ability to work on shift rotations on weekends and public holidays. (Selected candidates will be entitled for rest day and off day on alternate basis)
• A strong team player with good etiquette.
• Successful candidate will be based at Bangsar Office.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Medical insurance

Job Description

• To attend to customer complaints received from Regulatory Bodies and provide respond/updates within the agreed timeline, communicate with the Process Owner to identify root causes, and ensure corrective/preventive action to be taken accordingly.
• Ensure the Operation is in compliance with internal policies and guidelines as well as regulatory requirements.
• To carry out daily operations of all customer complaint received via Regulatory Bodies. This includes investigating the validity of the complaints and liaising with the relevant process owner for resolution.
• To follow up and timely recording of the feedback to make sure that the status of the feedback is updated.
• To an organized ad-hoc departmental meeting to find the solution when regular complaints arose for a similar issue.
• To update/maintain/monitor customer complaint folder and to ensure cases to resolved within the benchmark.
• To carry out necessary administration, filling documents and records for the Regulatory Complaint Unit.
• Ensure that all external communications materials conform to corporate standards.
• To compile weekly, monthly and semi-annual reports for Management.
• To assist in the implementation of Service Development Projects including customer satisfaction surveys, service breakthrough programs, and other projects deemed necessary.
• Any other matter deemed necessary by the Management.

Job Requirements:

• Diploma or Bachelor’s Degree holder with a minimum of 3 years’ experience in customer service/Contact Centre background.
• Proficient in Customer Service and Customer Complaint handling skills.
• Strong product knowledge skills and analytical skills.
• Independent, result-oriented with well-developed problem-solving skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Good letter writing skills and interpersonal skills.
• In-depth knowledge in customer service operations & prior project management experience will have an added advantage
• Applicants must be willing to work in Bangsar.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

Job Description:

• Directly report to the Section Head of the Contact Centre Department (CCD) on the overall operation of the Contact Centre.
• Review operation performance & provide new action/planning on a monthly & yearly basis.
• Ensure the operation complies with internal policy and guidelines as well as BNM requirements.
• Ensure staffs meet individual KRA and contribute to the department’s overall KRA.
• Manage, review, and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section.
• Develop and execute training modules for credit assessment and look into staff training and development.
• Recruit, train & supervise subordinates in multitasking operations & flexible working hours/days.
• Report on operation performance.
• Identify operation constraints & possible action plans.
• Career development for staff.
• Feedback/Complaint management.

 

Requirement: 

• Possess at least Bachelor's Degree or equivalent professional qualification.
• Minimum 5 years of direct experience in Contact Centre operation with at least 3 years experience in Management level exposure.
• Candidates from Financial Service/Banking sector background will be added advantage. 
• Leadership characteristics and excellent interpersonal skills.
• Fluent communication skills in English and Malay.
• Strong analytical skills and ability to work under pressure.
• Manage to work in a team environment.
• The successful candidate will be based at the Bangsar office.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

Main purpose of job       

The main purpose of a Section Head is to lead and supervise BPO Contact Centre Inbound & Outbound Section. To lead the staff and operation into achieving a higher standard in accordance to the SLA. Has the ability to work well between the Unit and the external client and to others internal department.

Principe responsibilities & duties

• Directly report to Head of Department on overall performance of BPO Contact Centre.
• Review operation performance and provide new action/planning/strategies to enhance BPO Contact Centre’s Service Quality, processes and system improvements.
• Develop and execute training module for BPO Contact Centre and look into staff training and development.
• Ensure customers correspondence and tasks are attended as per SLA.
• Ensure the operation is in compliance with internal and external policy and guideline as well as BNM requirements.
• Ensure staffs meet individual KPI and contribute to the department’s overall KRA.
• Manage, review and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section.
• Recruit, train & supervise subordinate in multitasking operation.
• Report on operations performance.
• Identify operation constraint & possible action plan.
• Career development for staff.
• Feedback/Complaint management.
• Manage effective escalation process.

Job Requirement (Education & Experience)

• Well verse in English & Bahasa Melayu.
• Bachelor’s Degree in any related disciplined.
• 8 years direct experience in Contact Center operations with at least 5 years experience in Management level exposure.
• Good time management.
• Leadership characteristic and excellent interpersonal skills.
• Strong analytical skill and able to work under pressure.
• Manage to work with team environment.
• Experience in managing outsource contact centre will be an added advantage.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

Service Controller/Administrator

Job Scope :

-Lock customer appointment accurately in M4 system by referring to IPC send out by Field Specialist

-Liaise with the customers over the phone in order to schedule, remind and follow up with their appointment

- Handling customer needs and report to the Management

- Admin works to ensure systems are updated correctly.

- Any add hoc job if necessary

Requirement:

-Min SPM/GCN N/O Level

- Prefer English and Chinese languages (able to speak, write and read)

-Multitasking and dedicated

- Excellent in Microsoft office

-Punctuality

Benefits:

-Medical claim

-Annual Dinner

-Team Building

-Sport games

-Attendance allowances

Posted: 07/03/2024 Closing Date: 12/04/2024 Job Type: Permanent - Full Time Location: Darra Job Category: The Brown and Hurley Group,Workshop / Service Job Description About us The Brown and Hurley Group is one of Australia's leading truck and agricultural dealerships with nineteen locations throughout QLD and Northern NSW. We are a family owned business with 77 years in the industry specialising in the sale and service of heavy commercial trucks and trailers and agricultural and construction machinery. The Brown and Hurley Group is the winner of many industry awards and a leading supplier to Australia's Road Transport and Agricultural Industry. The Brown and Hurley Group are growing fast and want you to be part of our team in Darra In this role, you will assist with the day-to-day operations of the service department including allocation and monitoring jobs and providing progress reports to service staff and customers. About you: Experience in a similar role at…

Click here to view more detail / apply for Service Controller

We have a vacancy for a Customer Service Assistant, in our Credit Control section.
This is a full time, permanent position.

The working hours are Monday to Friday, 9am to 5pm and the position is for our office in Kington.

Key attributes for this position are:
• A great telephone manner and a clear voice. We don’t generally make many outgoing calls, but the position will include taking incoming calls from clients and prospective clients. These calls may include advising prospective clients about our services and discussing existing client’s services and their account status.
• Good IT skills with experience of Microsoft Word, Excel and Outlook
• The ability to master our accounts/CRM system to make entries and create reports etc. Full training will be given.
• The ability to work in a small, busy, open plan office. Flexibility in adapting to changing circumstances is important, as is a willingness to step-in and provide support to other staff members in different roles, as is often needed in a small business.

Are you ready to embark on an exciting career opportunity? We are currently seeking a Service Business Controller, EEM, to become a valued member of the Business Controlling Finance team at KONE Eastern Europe and Mediterranean frontline. The frontline consists 16 countries in Central and Eastern Europe, as well as the Mediterranean region—from Poland and Czechia, through the Balkans (including Croatia, Bulgaria, and Romania), to Greece, Cyprus, and Israel. This position offers a unique chance to play a pivotal role. As a trusted business partner, you will contribute to the strategic and evolving Service division at KONE.

In more detailed, the main responsibilities in the role would include:  

• Business partnering with strong outside-in mindset - understanding of the business logic and dependencies between key operational processes, relationships, and metrics.
• Acting as a finance business partner to Service business line,  providing actionable management insight and guiding commercial decisions toward profitable growth
• Go beyond standard actuals understanding toward forward looking business development to influence business stakeholders in decision-making
• Cooperation with local finance, supporting performing classic controlling activities such as budgeting, on time and quality month end closing, actual results reporting (e.g. Balance Sheet, P&L, Cash Flow etc) and forecast preparation incl. variance analysis
• Continues process improvement and simplification combined with tasks automation
• Support strategic and long-term planning for supporting business line.
• Provide advice and support to the finance and business community on reporting and accounting matters

What do we expect from you:

• 5+ years of relevant experience
• Master degree in Finance or Accounting.
• Self-motivated and result driven personality with project management skills.
• Ability to influence and drive improvement in processes incl. effective communication is a must.
• Sound business acumen, demonstrating the ability to combine the key commercial and financial drivers with understanding of core business issues and challenges
• Excellent knowledge of Excel is a must, knowledge of SAP and related SAP BPC tool will be an asset
• Fluent command of English (verbal and written) is a must
• Ambitious and open for future development
• Business Partnering mindset and can do attitude
• Key soft-skill: problem solving, analytical thinking, drive & energy to act, continuous improvement & collaboration, 

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

Are you ready to embark on an exciting career opportunity? We are currently seeking a Service Business Controller, EEM, to become a valued member of the Business Controlling Finance team at KONE Eastern Europe and Mediterranean frontline. The frontline consists 16 countries in Central and Eastern Europe, as well as the Mediterranean region—from Poland and Czechia, through the Balkans (including Croatia, Bulgaria, and Romania), to Greece, Cyprus, and Israel. This position offers a unique chance to play a pivotal role. As a trusted business partner, you will contribute to the strategic and evolving Service division at KONE.

In more detailed, the main responsibilities in the role would include:  

• Business partnering with strong outside-in mindset - understanding of the business logic and dependencies between key operational processes, relationships, and metrics.
• Acting as a finance business partner to Service business line,  providing actionable management insight and guiding commercial decisions toward profitable growth
• Go beyond standard actuals understanding toward forward looking business development to influence business stakeholders in decision-making
• Cooperation with local finance, supporting performing classic controlling activities such as budgeting, on time and quality month end closing, actual results reporting (e.g. Balance Sheet, P&L, Cash Flow etc) and forecast preparation incl. variance analysis
• Continues process improvement and simplification combined with tasks automation
• Support strategic and long-term planning for supporting business line.
• Provide advice and support to the finance and business community on reporting and accounting matters

What do we expect from you:

• 5+ years of relevant experience
• Master degree in Finance or Accounting.
• Self-motivated and result driven personality with project management skills.
• Ability to influence and drive improvement in processes incl. effective communication is a must.
• Sound business acumen, demonstrating the ability to combine the key commercial and financial drivers with understanding of core business issues and challenges
• Excellent knowledge of Excel is a must, knowledge of SAP and related SAP BPC tool will be an asset
• Fluent command of English (verbal and written) is a must
• Ambitious and open for future development
• Business Partnering mindset and can do attitude
• Key soft-skill: problem solving, analytical thinking, drive & energy to act, continuous improvement & collaboration, 

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

Job Description and Requirements

Job Description and Requirements

Job Description and Requirements

The RBFCU Branch Operations Team is seeking a full time Branch Member Service Representative in the Ben White branch location starting at $20.00/hour!