Your Browser is Not Supported
To ensure jobstore run smoothly, please use the latest version of the following supported browsers:
Provider Quality Assurance Officer (Children's Brokerage & Specialist Placements) - x3 Posts
PO2: £41,967 rising in annual increments to £44,862 pa LW
Hybrid Working (includes extensive nationwide travel)
Permanent / Full Time / 35 Hours
About Lambeth Children Services:
Lambeth is a borough of huge diversity, strength, and possibility. Lambeth is home to approximately 63,000 children aged 0-18, representing nearly 20% of our borough’s population. Our Lambeth partnerships have the highest ambitions for our children and want them to grow up to be happy, safe and thriving in supportive communities. We have a rich network of good and outstanding schools, a passionate voluntary community sector and an exciting youth and play offer. Children growing up in Lambeth are surrounded by beautiful green spaces and a borough with a rich history, arts, and music scene.
Despite this, our children also face challenges and adversity. There are several health and wellbeing indicators that are higher in Lambeth than other boroughs, including children in need due to parent disability, first time entrants to youth justice system, and children and young people with special educational needs and disabilities. We have significant demand for mental health and emotional wellbeing provision and have critical challenges regarding placement sufficiency for our Children Looked After. Lambeth is the fifth most densely populated borough in the UK with sharp contrasts between wealth and poverty. It is estimated that 27% of our children and young people are living in poverty, rising to 43% when housing costs are factored in; we know Covid-19 pandemic has exacerbated challenges for many families in Lambeth and created a new set of problems for others.
It’s an incredibly exciting time to come and work in Lambeth. There’s plenty to get your teeth into – be it leading the implementation of our strategy for youth services, overseeing the transformation of our emotional health and wellbeing provision, or presiding over the development of a new team delivering efficient brokerage for our teams.
We’re passionate about integration of services and teams across education, health and social care to ensure our population can access services that are joined-up and seamless. All of these roles play very important roles in partnership development with internal and external stakeholders.
A message from The Assistant Director
Successful applicants should have a drive to get things done and be able to promote and facilitate innovation, creativity, and continuous improvement of children placement services.
Successful applicant should have demonstrable experience of quality assurance within children’s residential services including file and paperwork audits, excellent communication skills and in particular the ability to engage with young people and their networks.
Successful applicant must have proven report writing skills, the ability to provide recommendations on how to improve our services for the benefit of the young people in our care, understanding of safeguarding and GDPR in practice and the ability to travel and undertake quality assurance visits nationwide at short notices.
About You:
The role will involve quality assuring the safeguarding standards and practices of children and young people in care as well as care leavers placements as well as monitoring unregistered and unregulated provisions. You would be required to produce reports about each visit providing an opinion (with supporting evidence) as to whether children are effectively safeguarded, and the home is being conducted in a way that promotes children's wellbeing.
You will also be providing recommendations for the improvement and enhancement of services in the interests of the children and young people we care for ensuring that the voices of children and young people are heard and reflected in reporting. You will communicate with, and offer support and guidance to external placement providers, directors and managers regarding compliance, continual improvement, and best safeguarding and care standard practices.
You must have significant experience of working in the children’s care sector either as a manager of a children’s home, social worker, regulator or as an independent (Children’s Homes Regulation 44) visitor for another organisation. You must have an excellent understanding of the Children’s Home (England) Regulation 2015, quality standards, guidance and social care common inspection framework. The ideal person must have significant experience of 16+/leaving care services and its legislation and guidance.
Why Lambeth:-
We are a Stonewall diversity champion; a Living Wage Employer and we guarantee to interview all disabled candidates who meet the minimum criteria of the role. Please click here for a full list of our accreditations.
If you have any queries in relation to this job vacancy, please contact the Assistant Director: Andrews Osei, AOsei1@lambeth.gov.uk
Successful candidates will be asked to apply for an Enhanced Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at www.homeoffice.gov.uk/agencies-public-bodies/dbs.
You will also be required to undertake a Cifas check. Further information about Cifas can be found at www.cifas.org.uk
Please note we operate an anonymised application process. If you are uploading your CV or a personal statement, please remove your personal details and replace these with your unique candidate application number.
Interested , click on the apply button and complete an on-line application, explicitly evidencing in the supporting statement field how you meet the shortlist criteria marked with an ‘A’, along with uploading your CV.
Job Description and Specification
Closing Date: Sunday 5th May 2024 at midnight
Lambeth aims for quality services and equal opportunities for all and is committed to safer recruitment
Proud member of the Disability Confident employer scheme
Official account of Jobstore.
Official account of Jobstore.
You will report to the Assistant Director and Director in the management, monitoring and validation of cardiac-related clinical data. You are responsible for collecting, coordinating and processing, as well as ensuring quality control of these data.
You will provide oversight for quality assurance activities and evaluate the effectiveness of the quality assurance programmes. You will manage the team through data validation and management exercise according to the Ensure Safer Systems’ requirements.
You will manage and facilitate value-based (VDC) projects with internal and external stakeholders, which includes overseeing the functions of the value driven care committee such as collecting and analysing data, developing methodology for measuring clinical quality indicators, and working with domain heads on interventions to mitigate the clinical quality performance trends. You will render support in audits and licensing requirements by the Ministry of Health. You will also promote and encourage staff participation in quality improvement programmes through providing project consultancy and leading the team in case analysis and following up on areas for improvement.
You are required to integrate and analyse data using statistical methods, perform analysis and work with teams to coordinate projects assigned. You will also coordinate meetings and document its proceedings, prepare reports, and participate in the implementation of improvement initiatives towards enhancing patient care.
You are responsible to lead and mentor team members as well as afoster good communication and teamwork within the department.
The selected candidate will be offered employment on 2-year renewable contractual terms.
Job Requirements:
· Recognised degree in health science, allied health or nursing with at least 4 years’ relevant experience in a healthcare industry
· Experience in benchmarking and statistical tools and techniques, and knowledge in improvement methodology tools and techniques
· Proficient in Tableau would be an advantage
· Proficient in Microsoft Office applications
· Able to work independently with strong analytical, problem-solving and organisational skills, and a good eye for detail
· Good oral and written communication skills
Official account of Jobstore.
Official account of Jobstore.
Official account of Jobstore.
Job Title: Compliance Business Support Case Manager
Salary: £14.24 P/H LTD Umbrella
Hours: 37
Type: Temporary Ongoing
Location: Taunton, TA1
Start Date: ASAP
Work Pattern: Hybrid | 2 Days in Office | 3 Days WFH | 09:00am - 17:30pm
Join our client's dynamic Communities Directorate as a Compliance Business Support Case Manager and Technical Administrator, where you will play a crucial role in upholding their housing property management's legal, safety, and compliance standards. Your responsibilities will include validating and registering fire and water risk assessments, monitoring compliance activities, and engaging with customers on housing compliance health and safety issues. Your work will ensure the safety and wellbeing of their communities and enhance the client's reputation through diligent compliance practices.
Key Duties and Responsibilities:
Requirements
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk
Proud member of the Disability Confident employer scheme
Official account of Jobstore.
’Quality Matters … join the quality team and support homes and the people living in them to have a great quality life'.
A new and exciting vacancy has arisen for a dynamic Quality Support Partner to join the Quality team at MMCG.
The successful candidate will support specific services in a designated area in around the specified region.
The post holder be part of the quality team and adopt a hand on practical approach to delivering positive improvement and change within a service.
The main function of the role is to be deployed into a service which requires care support to achieve quality focused outcomes. Such as coaching staff on medicine management, writing and evaluating person centred care plans, supporting in management of individual care needs.
As a Quality Support Partner, you'll deliver warm, empathetic and respectful care and support across an allocated group of care homes. On a practical level you will support the homes completing identified actions that have been generated from internal audits. The post holder will report to the Head of Quality Excellence.
Our ideal Quality Support Partner will have the following skills and values:
Working with us will result in some excellent rewards & benefits including:
*Benefits require completion of a 12-week probationary period before they can be accessed.
**Benefit subject to deduction not taking colleague National Living Wage
This role comes with a competitive salary, and car allowance.
Proud member of the Disability Confident employer scheme
Official account of Jobstore.
Official account of Jobstore.
Official account of Jobstore.
Service Care Solutions are pleased to present an exciting opportunity supporting our established client to recruit an experienced Quality Assurance Registered Manager for a Permanent opportunity in the South Yorkshire area. The successful candidate will be a self-motivated individual with a passion for maintaining world class levels of safety, quality and patient care. The postholder will be responsible for ensuring all CQC Regulations are implemented and maintained by the Clinical Team as required by the CQC.
Our Client are a private healthcare provider specialising in the assessment, diagnosis and treatment of ADHD, providing services both in-person and remotely on a national scale. The service is patient-focused and provides a world class service to their patients.
Job Purpose: Quality Assurance Registered Manager
Pay: £36,000-£45,000 per annum + £250 SCS Welcome Bonus
Location: Sheffield or Lincoln (Optional)
Working Hours: Monday to Friday, 09:00-17:00 (Flexible)
Contract: 40 Hours per Week (includes Paid Lunch Breaks)
The post holder will work as part of the specialist team providing world class patient service to patients and key stakeholders.
Key Responsibilities:
Essential
Benefits
Bonuses
*Terms and conditions apply. The listed bonuses are paid via Service Care Solutions.
Proud member of the Disability Confident employer scheme
Official account of Jobstore.
Official account of Jobstore.
Job Posting Title: Director, Test Administration Service Provider Management
College Board – Assessment Delivery Operations
Location: Remote or Hybrid options available
Type: This is a full-time position
About the Team
The Operations Division at the College Board is focused on leading the organization’s transformation to support delivery of digital assessments. The division aims to provide a strong customer engagement and world-class digital assessment delivery experience that supports millions of students and thousands of schools and test centers annually. The 70-person Assessment Delivery department is a combination of sub-teams that support Test Administration Management, Supply Chain & Logistics, and Publications and Content Management. This role will be a Director on the Test Administration Onboard team.
About the Opportunity
As Director of Test Administration Management (TAM), you will apply your business development, contract compliance, and operational expertise to manage the execution of the critical work delivered by the service providers who are contracted to support the College Board assessments worldwide. You will ensure our service providers deliver the day-to-day operational activities, and you will apply innovative ways of thinking and operating by reimagining and evolving the service provider framework to enable greater agility, system automation, and higher levels of quality and efficiency for digital delivery.
You will be responsible for developing a core set of functions that ensure the highest level of quality and compliance amongst our contracted service providers. As the main point of contact for our service providers, you will collaborate closely with them to ensure that the delivery of the test administrations is flawless, that test centers are supported, and that operational processes are constantly improved. As part of this relationship, you will ensure that test coordinators understand and commit to their role as valued College Board partners. When actions are required of institutions as part of fulfilling their role, you will manage timely and effective outreach, follow-up actions, and ultimate resolution of such work. You will lead change initiatives, guided by the TAM roadmap, advocating for the customer and operations user as you identify and envision the backlog of features required to build greater efficiency within Assessment Operations. This requires strong and consistent partnerships with the Product Owners, Vendor Management, Technology, Salesforce, and College Readiness Assessments (CRA) to understand and prioritize the needed features and fully develop and validate success criteria.
In this role, you will:
Lead Daily Service Provider-Related Functions (50%)
Implement the processes of Service Provider (SP) contracts and provide strong customer service
Partner with SP Vendor Manager for successful implementation of all SP institutional onboarding and set up processes required to enable the administration of College Board assessments, meeting all operational throughput and customer engagement targets, including new test center setup processes, SP engagement, and management, and establishment of other institutional agreements, as necessary
Meet the global test center capacity targets required for successful student registration based on the demand for SAT test takers. Leverage internal resources across Cost Management, CRA, International, State, and District Partnerships (SDP), vendors, and others to recruit needed capacity in all geographic locations. Ensure prospects' outreach and follow-up during the recruiting, set up processes as required, and manage risk and mitigation strategies when targets cannot be met in certain regions with the TAM Product Owner
Partner with Product Owners across the organization to continually evolve the core capabilities of critical functions
Conduct Analysis & Recommend Improvements (25%)
Work with Cost Management, CRA, and Vendor Management to proactively forecast capacity management needs in constrained international markets to address demand ahead of admin registration
Work with Vendor Management to ensure compliance with SP contracts to mitigate cost
Work across Assessment Delivery teams to evaluate systems, platforms, and processes aligned to digital optimization
Collaborate in ideation sessions within and across teams to drive process improvement
Utilize a data-driven approach and skilled communication tactics to advocate for process or system enhancements to drive down manual workarounds and build solid and automated capabilities
Report key performance metrics for critical business-as-usual processes within the TAM function and continually track, rank, and drive enhancements
Provide Strategic Support (25%)
Champion the Service Provider roadmap and influence the priority of features necessary to continually drive the function to new levels of optimization
Utilize a data-driven approach and skilled communication tactics to influence change agents and business owners across the organization, including ADO, Vendor Management, Technology, and CRA, to ensure registration operation priorities are understood and align with broader goals and objectives
About You
You have:
At least five years of experience working as an analyst or vendor manager in a professional setting, with a preference for experience in a professional services organization focused on various client projects
Strong knowledge of operations management practices, including contract management, compliance, and vendor management
A customer-centered, service-oriented attitude
Excellent verbal and written communication skills, including confidently interacting with executives and other key leaders across the College Board and its partners, facilitating meetings, and presenting remotely and in person to groups of 15 or more
Comfortable working with business owners, product development teams, vendors, and technology, and the proven ability to earn the trust of key stakeholders quickly, mobilize and motivate teams, resolve conflict, and execute with limited information and ambiguity
A proven ability to lead complex and critical initiatives by clarifying objectives, planning, coordinating actions, identifying and resolving issues, and communicating status and results to stakeholders at various levels of an organization
Experience in successfully gathering and analyzing data to predict trends and forecasting to address business problems in collaboration with diverse stakeholders
Intermediate Excel skills (e.g., vlookups, pivot tables) and the ability to ask strategic questions and use data to generate insights
Strong experience with Agile methodologies
Salesforce and SmartSheet experience preferred
The ability to travel 4-6 times per year. Occasional travel is required with the ability to travel (internationally) 4-6 times a year to the service provider when needed and/or College Board offices (approximately once per quarter to College Board's Reston office, on an as-needed basis to other College Board or partner offices)
You are eligible to work in the U.S
About Our Process
Application review will begin immediately and will continue until the position is filled
While the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week process
About Our Benefits and Compensation
College Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.
The hiring range for a new employee in this position is $72,000 to $120,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.
Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.
Your salary is only one part of all that College Board offers, including but not limited to:
A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and more
Recognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibility
A job that matters, a team that cares, and a place to learn, innovate and thrive
You can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.
About Our Culture
Our community matters, and we strive to practice and improve our culture daily. Here are some headlines:
We are motivated to positively impact the educational and career trajectories of millions of students a year
We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women’s Impact Network)
We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals
We offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time
#LI-Remote
#LI-CW1
Official account of Jobstore.
Job Requirements
Official account of Jobstore.
Immediate priorities
Internal Compliance, Onboarding and day to day administration of International Residential Associate Sales Brokers in Singapore
The International Residential business in Singapore has committed to growing the brokerage team and as part of its growth strategy has agreed to increasing its head count by recruiting several associates on a commission only self-employed contractor model.
As a result of this strategy being adopted and given the additional regulatory requirements, the business requires someone with the required level of experience to help with the recruitment, administration and oversight of all associates that are recruited to the JLL team in the months and years ahead.
Your role related to the above will include:
The Barratt SEA Account
In relation to the above areas, you would work closely with the existing Barratt JLL team as well as the client team in London
Other areas of your role
The One Global Group forward contract book and related IP – Help to review this with the appointed administrators and work towards put forward a proposal for the JLL management teams’ consideration (to be achieved in March and April 2024) – UK and Aussie exchanged contracts.
As sales volumes grow across SEA throughout 2024 and beyond, look to centralize and take responsibility for all the sales progression for all new sales being agreed by the sales brokers i.e. establish a sales progression and customer services hub so that all sales brokers can purely focus on new business and efficiencies across the teams are created.
Help to establish a one stop shop where we offer our purchasers a one stop shops service and act as a single point of contact so that we retain them, provide a high level of service and create additional income streams for the SEA business.
Help the Residential business to grow and manage the B2B distribution network across the region, with the ultimate objective of growing the sales volume in an efficient way, whilst also maximizing revenue and profitability from each partnership.
Given your level of experience at One Global Group, as JLL works towards developing a UK regional focused master agency distribution model, there would potentially be a requirement for assistance with this as a special project.
As a certified CEA Real Estate Salesperson (RES) in Singapore, your RES license would also be registered and secured under JLL.
Official account of Jobstore.
Official account of Jobstore.