Total 101 brand manager job vacancies in Kuala Lumpur

Moomoo is more than just a global investment and trading platform—we’re a fast-growing force in the wealth-tech space, committed to transforming the way people invest. Since our founding in 2018, we’ve rapidly expanded across Malaysia, Australia, Japan, Canada, New Zealand and Singapore, now empowering over 27 million users worldwide.

In Malaysia, Moomoo is on an exciting growth journey to make investing simpler, smarter, and more accessible for everyone. We bring powerful tools, real-time insights, and intuitive technology to help investors at every stage of their journey.

But what truly sets us apart is our mission: to make investing a viable option for people to achieve their financial goals. We’re here to level the playing field—bringing powerful tools, real-time insights, and intuitive technology to empower investors at every stage of their journey.

Joining Moomoo means being part of a purpose-driven team that’s not only reshaping the future of investing, but building a world where smarter investing is within reach for all. If you're excited about driving impact at the intersection of finance and technology, there’s never been a better time to join us.

Brand Marketing Manager

Do you thrive in high-growth environments? Actively investing and love keeping up with the markets? Passionate about building market-leading brands? We want you to be on our team!

As the Brand Marketing Manager, you’ll play a pivotal role in crafting and executing brand marketing strategies that establish Moomoo as the market leader in the fintech industry in Malaysia. You’ll be at the forefront of building brand relevance and love, creating meaningful connections with customers, and ensuring our brand stands out in a competitive landscape.

In this role, you will conceptualise and spearhead local brand marketing campaigns, support global campaigns and initiatives, work closely with channels to build brand trust, drive visibility and engagement. You will collaborate closely with teams across Malaysia and globally, so you must be experienced and comfortable working across markets, managing multiple stakeholders to deliver results.

Responsibilities

Spearhead Integrated Brand Marketing Campaigns

• Own and lead multi-channel marketing initiatives across paid, owned, and earned media to drive brand visibility and business growth.
• Partner with Content, Performance Marketing, Creative, Business Development, PR teams, and agencies to deliver holistic impactful campaigns that cut through.

Champion Brand Excellence Across Touchpoints

• Work closely with different channels globally to ensure that brand messaging, tone, imagery, experience is consistently represented throughout all touchpoints.
• Champion brand hygiene including the maintenance of reviews on Google, Trustpilot and the running of brand training programs.
• Monitor and manage brand reputation locally, including app reviews and community sentiment.

Market Insights & Competitor Tracking

• Track competitor campaigns and activities across Malaysia’s financial services and fintech landscape.
• Analyse competitor strategies and market shifts to provide actionable insights and recommendations to the team.
• Share regular reports on competitor learnings to inform brand strategy and campaign optimisation.
• Stay on top of the latest branding and marketing trends, particularly in digital, social, and fintech spaces. Conduct regular updates and knowledge-sharing sessions to keep the team informed and ahead of market trends.

Maximise Impact and ROI

• Partner with growth, content, and business teams to align marketing efforts with customer acquisition and retention goals.
• Track, measure, and optimise marketing effectiveness to ensure maximum impact and ROI.

• Bachelor's degree in marketing, communications, business, or related field.
• A strong marketeer with a proven track record of building market-leading brands, developing and implementing integrated brand campaigns to drive business growth. Has a strong ability to project manage, lead cross-functional collaboration, manage budgets and timelines, synthesise stakeholder inputs, and communicate with clarity and structure.
• Passionate about brand building, taking pride in crafting impactful, memorable campaigns that drive strong brand recall and market resonance.
• Data-driven, using logic and data to inform messaging, channel mix, and initiatives while tracking key metrics for continuous improvement.
• Takes a customer-centric approach and understands shifting consumer needs, pain points, and opportunities within the local financial ecosystem.
• Proven track record in brand marketing, with at least 5-7 years' experience, driving impactful campaigns and building strong consumer brands.
• Strong campaign and project management skills - experienced in leading cross-functional teams, agencies, and multiple stakeholders.
• Solid understanding of channel marketing strategy:
• Knows how to design and execute channel plans that amplify brand campaigns.
• Skilled in leveraging KOL/influencer collaborations, digital advertising (Meta, YouTube, TikTok, X/Twitter, LinkedIn, etc.), and content partnerships to maximise reach and engagement.
• Ability to choose the right channels for different campaign objectives, balancing brand building with business impact.
• Strong analytical ability to translate market and competitor insights into brand strategy and execution.
• Passionate about investing and market trends; personal investing experience is a plus.
• Strong proficiency in English (spoken and written) is required; fluency in Chinese is a plus.

ABOUT US:

PolicyStreet is a leading InsurTech group, specialising in innovative digital insurance solutions for businesses and consumers in Southeast Asia and Australia. With a network of over 40 providers, we offer a comprehensive range of products, including embedded insurance, customised employee benefits, car insurance renewals, financial advisory, and digital solutions – making insurance straightforward, for everyone. Through our regional group of companies, we serve more than 5 million customers with over US$ 10 billion in sum insured.

WHAT YOU’LL DO:

• Hunt for strategic B2B partnership opportunities across various sectors and regions.
• Build and manage new partnership relationships. Introduce our platform solutions and suggest best tailored solutions.
• Structure and pitch new innovative solutions that can elevate our partner's businesses and help them resolve key pain points.
• Negotiate and execute treaty agreements with the partners.
• Research and keep abreast with market needs and demands. Work with the relevant internal stakeholders to further develop innovative insurance products relevant to the company’s target segments.
• Analyse partnership performance, derive insights, and recommend actions to improve partner's performance, effectiveness and growth.

WHAT WE EXPECT OF YOU:

• 3–5 years of experience in partnerships, affiliates, affinity insurance, broking, underwriting, or insurtech business development.
• Well-established regional networks across the insurance and reinsurance ecosystem.
• Proven track record in originating or structuring treaty, facultative, or specialty programs.
• Commercially savvy, relationship-focused, and motivated to hunt and close new deals.
• Entrepreneurial mindset with a growth-oriented approach.
• Passionate about innovation, technology, and next-generation insurance models.

As a Partnerships Manager at TabSquare, you will spearhead the development and nurturing of TabSquare’s partnership ecosystem to drive revenue and growth. 

Your responsibilities will encompass managing the entire partner development cycle, from identifying partners to onboarding them and executing go-to-market (GTM) strategies across the APAC region.

Turner & Townsend is seeking an experienced accountant to help run the finance function of Malaysia region.

• Manage end-to-end financial accounting for our entities in Malaysia which includes performing accounting, managing accrual and deferrals, preparing bank reconciliations and related schedules to the balance sheet.
• Preparation and submission of monthly management accounts (P&L and Balance Sheet) and related schedules as a part of Group reporting. Presentation of results and providing clarifications to the Country/Regional business Leaders, as and when needed.
• Driving forecast discussions with Country leaders. Assist with preparation of Annual budgets, and submission of monthly forecasts.
• Analysis with respect to project profitability and providing variance analysis to the business leaders on monthly basis, for driving further actions.
• Review invoices and expenses processed by our offshore services team, and ensuring accounting is accurate and acceptable. Initiate vendor payments through internet banking.
• Preparation of cash flow statements on weekly basis and driving related strategies from senior management.
• Interact with External Auditors (Annual activity) – provide necessary information, schedules, and explanations to ensure smooth and timely audits.
• Responsible for filing sales tax returns (GST/SST/VAT). Working closely with the tax advisors to finalize tax computations and filing annual tax returns.
• To become our finance systems champion and a finance subject matter expert to our business teams in SEA. Perform any other finance tasks as assigned from time to time by the Senior Manager.

ABOUT US:

PolicyStreet is a leading InsurTech group, specialising in innovative digital insurance solutions for businesses and consumers in Southeast Asia and Australia. With a network of over 40 providers, we offer a comprehensive range of products, including embedded insurance, customised employee benefits, car insurance renewals, financial advisory, and digital solutions – making insurance straightforward, for everyone. Through our regional group of companies, we serve more than 5 million customers with over US$ 10 billion in sum insured.

WHAT YOU’LL DO:

• Structure and pitch embedded solution to target customers across South East Asia region.
• Develop and execute strategies to support the company’s overall business plan in South East Asia.
• Execute and negotiate treaty agreements with strategic partners.
• Support the sourcing of partnership opportunities.
• Work with the relevant internal stakeholders to develop innovative insurance products relevant to the company’s target segments.
• Build new and deepen existing B2B client relationships by leveraging on the capability.
• Carry out negotiations with partners in introducing our platform solutions and suggest best tailored solutions to further benefit both parties.
• Analyze partnership performance, derive insights, and recommend actions to improve partners performance and effectiveness and drive growth.

WHAT WE EXPECT OF YOU:

• More than 5 years of experience in the related industry.
• Strong writing and verbal negotiation communication skills.
• Results-driven with a keen analytical ability to turn insights into action.
• Highly motivated with a sense of urgency and willingness to adjust in a fast-paced, team environment.
• Ability to multitask, prioritise and problem solve with excellent time management skills.
• Creative self-starter and quick learner with a can-do attitude.
• Can work independently, self-reliant, and self-motivated.

Abi is a global virtual care platform, providing patients with on-demand, omni-channel access to healthcare professionals in 40 countries around the world. Our mission is to make professional healthcare as easy to access as advice from a friend.
By radically reducing barriers to professional healthcare access, we contribute to the United Nations Sustainable Development Goal 3 “to ensure healthy lives and promote well-being for all."

The role

In this role, you will own and optimise our revenue operations infrastructure. You will support the BD and Client Success teams through clean data, efficient processes, and clear performance reporting. You will also manage pricing tools and coordinate conferences and events that support our commercial growth.

You will report directly to the CEO and work closely with senior leadership on commercial performance.

Objectives

You will ensure our commercial teams operate with clarity, efficiency, and reliable data.

Tasks

• Own and manage HubSpot (data integrity, workflows, reporting)
• Maintain accurate pipeline, forecasting, and performance reporting
• Support BD and CS teams with sales administration and deal tracking
• Build and maintain pricing tools and commercial models
• Produce regular revenue and performance reports for leadership
• Identify and implement process improvements across the revenue cycle
• Coordinate conferences and industry events (planning, logistics, vendor management)
• Manage related budgets and track ROI from events

Attributes

• Strong interest in the latest technology innovations
• Independently manage your own time
• Enjoy working in an international environment
• Curious and process-driven
• High attention to detail
• Comfortable working with senior leadership and contributing to commercial decision-making
• People value your integrity, and they trust you to be true to your word
• The startup world appeals to you as a professional choice

Skills & Experience

• 5+ years in Revenue Operations, Sales Operations, or similar role
• Strong experience with HubSpot
• Experience supporting sales teams with reporting and pipeline management
• Strong Excel / Google Sheets skills
• Experience building or managing pricing tools or commercial models
• Experience coordinating events or conferences is a plus
• Experience in a SaaS or subscription-based business is a plus
• Professional fluency in written and spoken English

ABOUT US:

PolicyStreet Group is a full-stack insurance technology (insurtech) group of companies providing digital insurance solutions to businesses and consumers across Asia and Australia.

The Group operates through multiple entities across its key markets and business lines, including its insurance distribution, embedded insurance, and reinsurance arms. It partners with over 40 insurance and takaful providers globally to deliver employee benefits and group insurance solutions, insurance aggregation services, and digital infrastructure that simplifies insurance.

PolicyStreet Group is backed by leading venture capital firms Altara Ventures and Gobi Partners, as well as sovereign wealth funds Khazanah Nasional Berhad and Cool Japan Fund. The Group serves over 10 million customers with more than US$10 billion in sum insured. It was featured in the Financial Times and Statista’s Top 500 High-Growth Companies Asia-Pacific 2026 list and named “Most Disruptive Insurtech in Malaysia” at the Insurance Asia News (IAN) Country Awards for Excellence 2025.

As we enter our next phase, our focus is clear:

Bringing in the right people to join our bold team is critical to how we continue to grow.

WHAT YOU’LL DO:

• Own and deliver senior insurance and technology hires.
• Build high-quality, targeted pipelines.
• Drive proactive headhunting and market mapping for niche talent.
• Act as a strong filter and partner to hiring managers on candidate quality.
• Lead candidate engagement, conversion, and offer closing for senior roles.
• Design and execute role-specific hiring strategies.
• Identify and resolve hiring bottlenecks quickly to maintain momentum.
• Maintain strong hiring discipline and visibility across pipelines and outcomes.

WHAT WE EXPECT OF YOU:

• Proven ability to hire senior / niche roles successfully.
• Strong headhunting and sourcing capability, especially within the insurance talent pool.
• Ability to engage and influence high-calibre candidates.
• High ownership; operating like a business partner, not just a support function.
• Strong judgement in assessing candidate quality.
• Comfortable working directly with founders and senior leadership.
• An incredible desire for accuracy and detail-orientedness.
• The ability to maintain the confidentiality of sensitive information.

At PolicyStreet, we uphold the principles of equal opportunity and embrace diversity. We are committed to a workplace free from discrimination based on race, religion, colour, gender, sexual orientation, age, marital status, veteran status, or disability status.

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here: https://www.teleport.it/

***Applicants must be Malaysian citizens. Visa sponsorship is not provided, and candidates must have the legal right to work in Malaysia

Role Overview

The Assistant Manager, Solutions is responsible for leading the design, development, and implementation of customized logistics solutions for e-commerce marketplaces and retailers. This role requires close collaboration with cross-functional teams—including Operations, Finance, Commercial, Tech, and Network Planning—to ensure the delivery of scalable, customer-centric logistics products that drive commercial and operational excellence.

The ideal candidate is a problem solver and strategic thinker with a strong background in logistics, capable of managing complex solutions and aligning multiple stakeholders in a fast-paced environment.

Key Responsibilities

1. Solution Development & Launch

• Design and implement tailored logistics solutions across ground and air transportation, customs, and supply chain optimization.
• Manage the end-to-end solution lifecycle—from initial requirements gathering to deployment and post-launch support.
• Ensure solutions meet customer expectations, align with operational capabilities, and achieve financial targets.

2. Stakeholder Collaboration

• Work closely with Operations, Finance, Tech, and Network Planning to create efficient and scalable logistics processes.
• Collaborate with the Commercial team to understand client needs and translate them into actionable solutions.
• Facilitate communication and coordination across departments to ensure alignment and successful solutions implementation.

3. Performance Monitoring & Continuous Improvement

• Leverage qualitative insights and quantitative data to guide solution decisions
• Gather feedback from stakeholders to identify improvement opportunities.
• Facilitate structured problem-solving discussions to drive clarity, decisions, and ownership.
• Lead continuous improvement efforts to enhance outcomes and customer satisfaction.
• Monitor progress, identify risks, and implement corrective actions.

4. Team Collaboration & Leadership

• Collaborate closely with Regional Solutions team to align local execution with regional strategies, frameworks, and priorities. 
• Promote a culture of innovation, collaboration, and excellence.
• Mentor and coach commercial team members involved in solution development.
• Contribute to the development of best practices and standard operating procedures.

Qualifications & Experience

• Experience: 4–5+ years in logistics, supply chain, or related roles, with hands-on experience in managing logistics solutions or product launches.
• Industry Knowledge: Experience in e-commerce, retail logistics, or 3PL is preferred.
• Education: Bachelor’s degree in Supply Chain, Logistics, Business, or a related field (Master’s degree a plus).
• Technical Skills
• In-depth understanding of cross-border logistics, air freight, customs, and delivery operations.
• Problem-solver able to translate customer challenges into clear, executable solution designs
• Strong data analysis skills; able to use performance metrics to guide decisions.
• Familiarity with logistics technology platforms or ERP systems is a plus.
• Project Management
• Ability to manage multiple concurrent projects with strong execution discipline.
• Structured and detail-oriented with strong organizational and planning capabilities.
• Strong leadership, prioritization, and decision-making capabilities. 
• Communication & Collaboration
• Excellent interpersonal and communication skills.
• Works well with regional teams remotely, keeping communication clear and timely across different time zones
• Proven ability to influence cross-functional stakeholders and drive results.

Our third-party due diligence (VANTAGE) team assess our clients’ current, former or potential counterparties, looking for any issues that might pose a reputational or business risk to them, wherever they may be in the world. The work is compliance-focused and volume-driven.

The Associate Research Manager is responsible for the quality of VANTAGE work. S/he will oversee and guide Researchers to ensure they produce clear, analytical and exceptionally well-written reports which help our clients protect their integrity and reputation.

S/he will also support the Research Manager in training researchers and managing projects, leveraging internal and external resources in order to complete VANTAGE projects in a timely and effective manner. 

The successful candidate will have a strong knowledge of open-source intelligence and public record research, experience in writing and reviewing due diligence reports, people management skills and has excellent communication, writing and interpersonal skills.

People Management

• Manage a team of researchers and senior researchers
• Define, for each team member, objectives and responsibilities in line with the practice goals
• Conduct performance reviews
• Ensure well-being and professional development of staff
• Support the Research Manager in recruiting new researchers

Project management of third-party due diligence

• Ensure VANTAGE work is properly scoped, allocated to researchers, tracked and ultimately delivered on time and within budget
• Communicate directly with clients in order to clarify the scope of projects, address questions, and suggest potential additional avenues of research
• Review and approve (content and editorial) VANTAGE work, ensuring projects are of high quality and meet Clients’ specifications
• Liaise with and provide feedback to vendors and subcontractors, ensuring the quality of work they provide is high and adheres to our global delivery standards
• Engage with colleagues in the Business Intelligence team whenever VANTAGE work requires their input and collaboration

Regional research initiatives

• Assist Research Manager in training new researchers in the VANTAGE methodology and approach, ensuring new team members successfully complete the onboarding process
• Provide continual training and cascade updates to the VANTAGE methodology and approach
• Monitor quality of work and give feedback to researchers; motivate and guide researchers to ensure they are focused and directed effectively on operational and other aspects of the work
• Interact regularly with other Team Leads and Associate Research Managers to provide support and feedback on VANTAGE work
• Participate in discussions with other Team Leads and Associate Research Managers to provide insight on potential service/product improvement

• Education to degree level (minimum of a bachelor’s or equivalent experience)
• Full fluency in English written and spoken is essential

• Experience in writing, researching and reviewing/editing due diligence reports; demonstrated excellence in research, writing and editing in English
• Experience in managing projects, especially where the project team is spread across several locations
• At least 1-2 years’ experience in line management
• Strong knowledge of research techniques, databases, networks, online registers and archives and other OSINT research tools
• Experience influencing people across an organization, especially without direct reporting lines
• Proven ability to meet project deadlines

Preferred

• Knowledge of software-based case management solutions
• Experience in a compliance team in a financial institution or a corporate setting
• Knowledge of other languages and the socio-political environment in the region is an advantage
• Qualifications specific to financial crime or compliance would be an advantage

ABOUT US

Teleport's on a mission to move things across Southeast Asia and beyond - faster, cheaper, and better than anyone else - to give big and small businesses access to affordable and reliable cross-border delivery, as fast as next-day.

Storytelling is a strategic function as we scale. In logistics, trust is everything. To build that trust, we are hiring a Senior Social Media Manager / Social Content Creator based in our KL Headquarters to act as the digital voice and literal face of Teleport Next Day across Malaysia and our regional lanes.

SUMMARY FOR THE ROLE

This is not a desk job where you hide behind stock photos and corporate graphics. You will be the on-camera face of Teleport Next Day. You will be the bridge between our operations, our brand, and the SME community. One day you might be at our sorting hub shooting a fast-paced IG Reel on how we clear customs in 4 hours; the next day you’ll be at a bazaar interviewing a local fashion brand about how they ship to Singapore.

This is a hands-on, high-autonomy role for an extroverted creator who knows how to make scroll-stopping, social-first content that builds credibility and trust with business owners. You will work closely with the Teleport Next Day Marketing team to ensure everything you shoot aligns with our "Faster, Cheaper, Better" pillars.

Note: This is a full-time, on-site role based in our headquarters in Kuala Lumpur, Malaysia (hybrid arrangement). 

A DAY IN THE LIFE
Every day is different, but you will own the social engine from end to end:

• Be the Face of the Brand: Confidently host, narrate, and star in our Instagram Reels, TikToks, and YouTube Shorts. You are the human connection to our logistics network.
• On-the-Ground Storytelling: Travel to our hubs, warehouses, and customer storefronts to capture raw, authentic operational and testimonial content.
• End-to-End Social Ownership: Plan, shoot, edit, and publish content across our core channels 
• Fast-Turn Production: Expertly use tools like CapCut or Canva to cut native, vertical video edits, memes, and reactive content in hours, not weeks.
• Community Engagement: Don't just post and ghost. Actively manage our social community, reply to SME sellers, and keep a pulse on eCommerce trends.
• Strategic Collaboration: Work with the Product Marketer to ensure your organic social content warms up the audience for our paid performance campaigns.

WHAT WE'RE LOOKING FOR

• Minimum 4–5 years of proven experience in social media management, content creation, or brand-side storytelling.
• On-Camera Confidence: You must be highly comfortable speaking on camera with high energy and articulate delivery.
• Native Social Platform Fluency: You deeply understand the algorithm, pacing, hooks, and audio trends of Instagram Reels and TikTok.
• The "Scrappy Creator" Mindset: You don't need a massive production crew. You can shoot an engaging video with just a smartphone, a ring light, and a wireless mic.
• Language Proficiency: Strong English and Bahasa Malaysia proficiency. You know how to use local nuance and "rojak" language to authentically connect with Malaysian SMEs.
• Strategic Autonomy: You can take a high-level marketing brief (e.g., "We need to show sellers that our customs process is safe") and turn it into a 30-second viral video script.
• Bonus: 
• Ability to speak Mandarin and write in Chinese
• Experience marketing to B2B audiences or eCommerce sellers 
• Background in fast-growth logistics/tech startups

***Applicants must be Malaysian citizens. Visa sponsorship is not provided, and candidates must have the legal right to work in Malaysia

Team Leadership & Development

• Support the development of junior team members by providing day-to-day guidance, sharing technical knowledge, and encouraging collaboration.
• Contribute to a positive team culture by promoting open communication, mutual respect, and shared accountability.
• Demonstrate professionalism, reliability, and a proactive attitude in team interactions.
• Assist in onboarding new team members and helping them integrate into project workflows.

Client & Stakeholder Engagement

• Coordinate with clients, consultants, contractors, and suppliers to ensure smooth project execution and alignment with objectives.
• Facilitate regular stakeholder meetings and reporting to maintain transparency and progress visibility.
• Build productive working relationships with internal and external stakeholders through consistent follow-up and responsiveness.
• Support conflict resolution and issue management by escalating appropriately and offering practical solutions.
• Assist in onboarding new team members and helping them integrate into project workflows.

Project Planning & Execution

• Lead overall project management to ensure quality, cost, statutory compliance, safety, environmental standards, and scheduling requirements are met.
• Manage the implementation of the master programme, including materials and long lead items, ensuring alignment with project milestones and delivery timelines.
• Update and maintain the master programme and ensure short-term programmes—such as weekly work plans, look-ahead schedules, and inspection timelines—are reviewed and communicated effectively to all relevant stakeholders.
• Plan and organize statutory inspections and ensure timely approvals.

Site Coordination

• Monitor progress and quality through regular updates and collaboration with site teams or contractors.
• Ensure safety standards and compliance are implemented across all project activities.
• Support effective project administration, including documentation, reporting, and issue resolution.

Stakeholder Management

• Oversee and manage external consultants and multidisciplinary teams to ensure their deliverables align with the project’s strategic objectives, timelines, and budgetary constraints.
• Act as the key liaison between internal stakeholders and external consultants to maintain clear communication and ensure consistent progress toward project milestones.
• Facilitate and lead regular project progress meetings with consultants and stakeholders, ensuring alignment with project objectives.
• Foster a collaborative team environment and promote knowledge sharing across the project team.

Project Reporting

• Produce comprehensive project reports that capture key updates, risks, decisions, and action items to maintain transparency and informed decision-making.
• Prepare and manage project schedules using appropriate tools such as Microsoft Project, Primavera P6, or Excel, including baseline setting, critical path analysis, and progress tracking.

Procurement Management

• Manage the full procurement process for consultants, including drafting scopes, evaluating bids, and negotiating contracts.
• Ensure all procurement activities comply with internal policies and governance & compliance frameworks.
• Support timely engagement and onboarding of consultants aligned with project needs.
• Work closely with internal teams and consultants to ensure procurement outcomes support project goals.

LOCATION: Malaysia
FUNCTION: Commercial
TEAM: Sales
LINE MANAGER: Regional Sales Manager 
KPIs: Sales, Budget, Experience, Contribution
 

As an Area Manager, you will hold full leadership responsibility for the commercial results, customer experience, and overall profitability of the stores within Malaysia, Singapore and Philippines. You ensure the effective implementation of global and regional strategies, delivering elevated collection presentation and operational excellence that position COS as a market leader within your region.

In this role, you oversee the strategic planning and execution of all sales‑driving and operational activities, ensuring each store delivers a consistent, inspiring brand experience aligned with company standards. You work closely with Store Managers to analyse performance, identify opportunities, and drive continuous improvement across your portfolio.

A central part of your mission is to cultivate a people‑first culture. You build strong, high‑performing teams by providing coaching, development, and clear leadership to ensure your stores are equipped to deliver exceptional service and achieve sustainable, profitable growth.

What you will do:

• Sales and Financial Performance: Accountable for the commercial success of the area, analysing performance data to identify opportunities and risks and ensure the delivery of strong. financial performance. Lead the execution of sales strategies and implement cost control measures to drive profitability and growth.​

• Customer Experience: Champion a customer-first mindset, ensuring exceptional service across all stores. Monitor service performance and competitor benchmarks to maintain COS’s leadership in customer experience.​

• ​Operational Management: Oversee daily operations across multiple stores, ensuring consistency, efficiency, and compliance with COS standards. Collaborate cross-functionally to implement staffing structures, optimise store layouts, and uphold audit criteria.​

• ​Team Leadership and Development: Lead and develop Store Managers, fostering a high-performing and inclusive culture. Guide the team through the full employee lifecycle, ensuring alignment with COS’s values, leadership principles, and business goals.​

• Compliance and Safety: Ensure all stores comply with health, safety, and legal regulations. Lead efforts to minimize stock loss and operational risk through audits and adherence to COS guidelines.

Project Support & Coordination

• Assist in the delivery of project management services throughout the project lifecycle.
• Conduct background research, data collection, and benchmarking to support decision-making.
• Establish and maintain effective project documentation and reporting systems.
• Support the development and updating of detailed project plans and schedules.

Monitoring & Reporting

• Track project progress and performance indicators; prepare updates and reports.
• Manage change control processes and maintain accurate change logs.
• Draft formal progress reports and presentations for stakeholders.
• Stakeholder Engagement
• Liaise with clients, contractors, consultants, and other stakeholders.
• Attend project meetings and produce accurate and timely meeting minutes.
• Support communication flow between internal and external teams.

Location: Malaysia 
Function: People
Team: People
Line Manager: Regional HR Manager 
KPIs: Retention, Contribution, Engagement, Internal Promotions
 

As an Area HR Manager based in Malaysia, you act as a strategic people partner to the Area Manager and Sales Teams, driving the execution of the people agenda to enable sustainable growth and an exceptional customer experience. You work closely with store leadership on a daily basis, strengthening performance through effective workforce planning, leadership capability building, talent development, and a values‑led approach to performance management.

In this role, you play a critical part in shaping a positive and inclusive culture across Singapore, Malaysia, The Philipines, Australia, New Zealand and India. You ensure that our values are consistently lived in the stores, that leaders are equipped to support and develop their teams, and that all employees experience fair, compliant, and engaging working conditions.

As a visible role model, you lead with both outcomes and care, demonstrating our values through your actions and inspiring others to do the same.

What you will do:

• Drive Organisational Effectiveness: Lead strategic workforce planning for the area, ensuring current and future staffing needs are met through effective recruitment, internal mobility, succession planning, and talent pipeline development aligned to business growth.​

• Analysis and Business Impact: Use HR data and business insights to inform local priorities within the Global people strategy. Coach SM's on how to analyse and take action based on their KPI's so people metrics influence their decision making. ​

• ​Strengthen Leadership and Performance Contribution: Deliver structured performance management processes for Area Manager and Store Managers to implement across stores, secure quality through all talent processes. Identify training needs, partner with Regional HR and the Learning network to deliver mandatory and other targeted learning. Assure the quality and readiness of Trainers and Training Stores to support both current operations and future expansion. 

• ​Embed Values and Engagement into Operations: Actively promote company values and behaviours, ensuring cultural alignment through onboarding, values training, leadership coaching and feedback practices that strengthen engagement and team cohesion. ​

• ​Ensure a Fair, Compliant Workplace: Maintain consistent application of HR policies, legal compliance, and company standards while acting as the primary, neutral escalation point. Use HR data and insights to identify risks and proactively improve employee experience and workplace practices. ​

Turn strategy into scalable, low-cost execution by designing workflows, SOPs and AI-driven vendor journeys.

Major responsibilities

• Design ,maintain and own SOPs across Longtail post graduation vendors

• Build and manage vendor handover and quality gates (Incubation → Growth)

• Design AI and tool-based workflows for vendor management and zombie recovery

• Translate commercial and analytics strategy into executable workflows

• Eliminate manual work and reduce cost-to-serve

• Ensure process consistency across 16 markets and hubs

• Build governance framework (controls, escalation matrices, audit loops)

Success metrics

• Reduction in manual work and handling time

• Process adoption and compliance

• Improvement in vendor experience and activation speed

• Cost-to-serve improvements

• % automation of key workflows

The Programme Manager is responsible for the end-to-end coordination and execution of a multi-stream, distributed technical delivery programme. Operating under the direction of the Programme Director, the role ensures that all workstreams are planned, integrated, and delivered in line with contractual milestones, governance processes, quality controls, and financial expectations. 

This role requires a strong technical delivery mindset, with the ability to understand dependencies across multiple engineering streams, manage client-side dependencies, and actively control delivery against forecasted man days and budget constraints. 

The Supply Chain Manager is responsible for managing and optimizing end-to-end supply chain operations for finished pharmaceutical products, ensuring strict compliance with GDP, GMP, and all relevant international regulatory requirements. This role involves collaboration with internal teams and external partners to deliver seamless supply chain performance across global markets. Key responsibilities include:

• Oversight of business operations and coordination with cross-functional stakeholders
• Management of 4PL providers and freight forwarders
• In-market logistics execution, including cold chain and ambient distribution
• End-to-end inventory planning and control to ensure product availability
• Driving continuity of supply through effective S&OP processes
• Leading project-related and interface activities with IT team for SCM process improvement.

The manager is also accountable for enhancing customer service levels and implementing cost optimization strategies, ensuring operational excellence and compliance within the pharmaceutical supply chain.

Demand Planning & Inventory Management

• Leads 18-month rolling demand forecasts across all channels in collaboration with the marketing team, leveraging historical sales data to establish monthly consensus forecasts.
• Coordinates with the central supply chain team to capture demand in the global planning system (Kinaxis).
• Supports local sales teams in managing hospital tenders across Malaysia , Singapore and Brunei.
• Oversees end-to-end inventory management, including reworks, redeployments, and product recalls.
• Acts as the single point of contact for in-market supply chain operations.

Distribution & Logistics

• Ensures timely and accurate delivery of products — right product, right place, right time, and right cost — within validated logistics frameworks.
• Supervises warehousing, transportation, and distribution networks, ensuring cost control, issue resolution, and performance against KPIs.
• Manages 4PL warehousing and distributor operations across Malaysia , providing strategic guidance as needed.
• Oversees inbound freight clearance activities through service providers.
• Implements cost-effective measures to improve distribution efficiency.
• Monitors inventory to meet sales demand and maintain optimal stock levels across distribution nodes.
• Prepares routine and ad-hoc MIS reports including forecasts, stock on hand, inventory provisions, and sales data.

Warehousing & Operational Logistics

• Coordinates with distributors operating in the territory.
• Manages demand planning and stock replenishment to DHL distribution centres.
• Oversees order processing, delivery execution, and inventory transactions including GRNs, new line setups, temperature excursions, cycle counts, stocktakes, and audits.
• Conducts obsolescence reviews and executes liquidation plans.
• Manages product destruction in accordance with company and local compliance policies.
• Reviews and implements KPIs including DIFOT, and drives process improvements to enhance supply chain efficiency.
• Ensures compliance with warehouse and distribution licensing requirements via DHL.
• Identifies and implements initiatives to improve end-to-end supply chain performance.

Distributor  & B2B Partner Management

• Builds and maintains strong relationships with internal and external stakeholders including wholesalers, distributors, and B2B partners.
• Conducts monthly secondary sales analysis.
• Reviews and approves requests related to short-dated, damaged, or returned stock.
• Supports new product line forecasting and execution.
• Participates in regular catch-ups with wholesalers and B2B partners to ensure alignment and performance.
• Ensures B2B orders are delivered in full and on time to support LE targets.

Transport & Clearance Coordination

• Coordinates timely customs clearance and transportation across all operational areas.

Cross-Functional Coordination with India Teams

• Collaborates with global supply chain, planning, finance, regulatory, quality, procurement, master data, and logistics teams to ensure business continuity.
• Delivers monthly reports and analysis including stock data and B2B order tracking.
• Manages timely release of purchase orders and monitors SKU coverage for the upcoming quarter.
• Aligns LE planning in Kinaxis with country leadership, finance, and SCM teams.
• Ensures adherence to quality compliance standards as per company guidelines.

Team & Resource Management

• Coordinates team meetings, delegates tasks, manages workloads, and fosters cross-functional collaboration.

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

Role Overview

We are seeking a senior leader to drive Sales Enablement through digital tools and commercial infrastructure optimisation. This role will lead the design, implementation, and continuous enhancement of sales systems, digital workflows, and performance governance frameworks to improve sales productivity and revenue scalability. The ideal candidate combines strong commercial acumen with hands-on experience building internal sales systems (CRM, contract lifecycle tools, lead-to-cash processes) and driving cross-functional transformation across sales, operations, product, and finance. This is a strategic yet execution-focused leadership role.

Key Responsibilities

1. Sales Digital Infrastructure & Systems

• Lead the design and optimisation of end-to-end Lead-to-Cash (L2C) systems.
• Drive CRM enhancement, sales automation, contract lifecycle management, and reporting dashboards.
• Build scalable internal sales tools to improve pipeline visibility and forecasting accuracy.
• Partner with tech teams to translate commercial requirements into system capabilities.
  

2. Sales Governance & Performance Management

• Establish structured sales operating cadence, performance tracking, and KPI governance.
• Drive data-driven decision-making through pipeline analytics and business diagnostics.
• Implement standardised partner onboarding, risk-control processes, and incentive alignment frameworks.
• Improve sales transparency and accountability through digitised workflows.
  

3. Commercial Strategy Enablement

• Support commercial leadership in model design, pricing governance, and revenue structure optimisation.
• Standardise go-to-market processes across regions.
• Enable scalable expansion through structured frameworks and measurable operating metrics.
• Identify productivity gaps and drive process optimisation initiatives.
  

4. Cross-Functional Transformation

• Work closely with Sales, Operations, Finance, and Product teams to align systems and commercial processes.
• Lead cross-border coordination if required.
• Drive adoption of new digital tools through training and change management initiatives.

• 5+ years of experience in sales operations, commercial strategy, or sales enablement roles.
• Proven experience building or enhancing CRM / Lead-to-Cash systems.
• Strong understanding of sales performance management, pipeline governance, and incentive structures.
• Experience driving cross-functional digital transformation initiatives.
• Strong commercial acumen with ability to translate business strategy into operating frameworks.
• Comfortable working with data analytics and performance dashboards.
• Experience in fintech, technology, telecommunications, or fast-scaling environments preferred.
  

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Role Summary:

Maker Lab is supporting a technology client to create a partner learning and certification program for their media agency partners, to make more informed media buying decisions.

As a Programme Development Manager, you will design, produce, and launch a complete learning curriculum and certification program. Your work will help media agency partners understand, engage, and master our client’s platform.

Role: 

Lead Curriculum & Learning Design

• Own the full learning journey: plan modules, duration, learning outcomes, and the sequence of content.
• Create assessment blueprints: design exam structure, passing criteria, and recertification guidance.
• Write storyboards and narration scripts for all modules before production.

Produce Engaging E-Learning Content

• Develop ~7 hours of interactive e-learning content, including videos, animations, interactive modules, and job aids.
• Build a ~1-hour certification exam with an item bank and psychometric guidance for scoring and reliability.
• Ensure all content is accessible, including captions, transcripts, alt text, and accessibility checks.

Deploy and Manage Content on Platforms

• Publish SCORM/xAPI packages and deliver all source files (Articulate Storyline/Rise, Adobe Captivate, or equivalent).
• Coordinate with internal and platform teams to make content LMS-ready.
• Train client admins to manage, update, and maintain content and assessment banks.
• Perform QA checks and produce quality and accessibility reports.

Track and Report Learning Data

• Define what data should be tracked in SCORM/xAPI: completions, attempts, scores, time-on-module, and role metadata.
• Deliver sample reports and CSV/API-ready data extracts for analytics teams.

You:

• BA/BS degree or equivalent experience
• 6+ years’ experience in external-facing e-learning, instructional design, or certification programs.
• Huge plus if you have experience in/with media agencies.
• Strong hands-on experience with SCORM/xAPI publishing and content production tools (Articulate Storyline/Rise, Adobe Captivate, or equivalent).
• Skilled in multimedia production: video, animations, and interactive elements.
• Experience in platforms like Articulate360, Tiled, Sizmek or internal content distribution platforms
• Knowledgeable in LMS reporting and analytics, including tracking learning progress and assessment results.
• Experienced in accessibility compliance (WCAG AA or equivalent).
• Highly organised, detail-oriented, and able to manage multiple deadlines.
• Strong written and verbal communication skills for handover documentation and admin training.
• Exceptional verbal and written English communication and presentation skills.

Contract Type: 6-months Fixed Term Contract

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

ABOUT US:

PolicyStreet Group is a full-stack insurance technology (insurtech) group of companies providing digital insurance solutions to businesses and consumers across Asia and Australia.

The Group operates through multiple entities across its key markets and business lines, including its insurance distribution, embedded insurance, and reinsurance arms. It partners with over 40 insurance and takaful providers globally to deliver employee benefits and group insurance solutions, insurance aggregation services, and digital infrastructure that simplifies insurance.

PolicyStreet Group is backed by leading venture capital firms Altara Ventures and Gobi Partners, as well as sovereign wealth funds Khazanah Nasional Berhad and Cool Japan Fund. The Group serves over 10 million customers with more than US$10 billion in sum insured. It was featured in the Financial Times and Statista’s Top 500 High-Growth Companies Asia-Pacific 2026 list and named “Most Disruptive Insurtech in Malaysia” at the Insurance Asia News (IAN) Country Awards for Excellence 2025.

As a licensed Reinsurer, General Insurer and Takaful Operator by the Labuan Financial Services Authority (LFSA), an approved Financial Adviser and Islamic Financial Adviser by Bank Negara Malaysia (BNM), and a licensee of the Australian Financial Services License by the Australian Securities and Investments Commission (ASIC), PolicyStreet is able to underwrite, customize policies, and provide unbiased advice to its clients and partners worldwide.

WHY POLISEA RE?

Polisea Re is the a+ RAM-rated reinsurance arm of PolicyStreet Group, designed to unlock protection capacity by converting fragmented micro-risks into institutional-grade portfolios.

You will gain exposure to:

• Embedded and specialty insurance programs across Southeast Asia
• Data-driven underwriting models for digital platforms
• Cross-border insurance structuring with global partners

This role offers a rare opportunity to help shape next-generation underwriting models for the digital economy.

ABOUT THE ROLE:

We are seeking a Senior Underwriting Manager to drive portfolio underwriting, program structuring, and risk evaluation across Polisea’s growing embedded and specialty insurance portfolios.

You will work closely with insurers, reinsurers, brokers, and platform partners across Southeast Asia, translating commercial opportunities into disciplined underwriting decisions.

The role will also evaluate opportunistic property & casualty underwriting opportunities aligned with Polisea’s portfolio strategy.

As Polisea Re scales, you will help build underwriting frameworks, portfolio governance, and future underwriting capabilities.

WHAT YOU’LL DO:

Portfolio Ownership & Risk Management

• Own underwriting performance across assigned portfolios.
• Monitor loss ratios, exposure accumulation, claims trends, and pricing adequacy.
• Take corrective underwriting actions when portfolio performance deviates.

Program Structuring & Deal Support

• Partner with Business Development to evaluate new underwriting opportunities.
• Assess treaty, facultative, and specialty program portfolios.
• Structure underwriting programs that balance growth, pricing adequacy, and capital efficiency.

Pricing & Risk Assessment

• Work with pricing, actuarial, and analytics teams to evaluate exposures.
• Develop underwriting guidelines for emerging risks including:
• embedded insurance
• specialty digital risks
• parametric programs
• non-traditional insurance models

Product & Program Development

• Support development of new insurance programs and underwriting structures.
• Collaborate with product, analytics, and claims teams to ensure scalable program design.

Underwriting Governance & Frameworks

• Ensure underwriting decisions align with internal guidelines and regulatory requirements.
• Contribute to portfolio monitoring frameworks and underwriting governance.

Market Engagement

• Engage with insurers, reinsurers, brokers, MGAs, and partners.
• Support underwriting discussions during commercial negotiations.
• Position Polisea as a trusted risk partner in emerging digital ecosystems.

WHAT WE EXPECT OF YOU:

• 5–8 years of underwriting experience in general insurance, reinsurance, specialty lines, or InsurTech programs.
• Strong understanding of underwriting principles, portfolio management, and loss ratio drivers.
• Experience evaluating non-standard risks, policy wordings, and pricing assumptions.
• Ability to analyse exposures, claims trends, and data insights.
• Comfortable working cross-functionally with BD, actuarial, analytics, product teams.
• Experience in treaty, facultative, or program underwriting is a plus.
• Commercial mindset with strong risk discipline.
• Interest in embedded insurance, digital distribution, and emerging risk models.

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

Role Overview

We are seeking an experienced Inventory Assistant Manager to oversee inventory planning, purchasing coordination, and supplier management. This role ensures optimal stock levels, cost efficiency, supply continuity, and compliance while supporting business growth and operational excellence.

Key Responsibilities

Inventory Management

• Plan, monitor, and control inventory levels to meet operational needs while minimizing excess stock and shortages.
• Develop and maintain inventory control systems, including forecasting models, reorder points, and safety stock policies.
• Conduct regular inventory audits, cycle counts, and reconciliations to ensure data accuracy.
• Analyze inventory turnover, aging, and usage trends to improve efficiency and reduce carrying costs.
• Coordinate with warehouse and operations teams to ensure proper storage, handling, and stock rotation.
• Identify and manage obsolete, slow-moving, or damaged inventory.

Purchasing & Supplier Coordination

• Source, evaluate, and onboard suppliers based on cost, quality, reliability, and delivery performance.
• Negotiate pricing, terms, and service-level agreements with vendors.
• Issue purchase orders and ensure timely delivery of goods and services.
• Monitor supplier performance and resolve issues related to quality, delays, or discrepancies.
• Ensure purchasing activities comply with company policies, budgets, and ethical standards.

Planning & Forecasting

• Collaborate with sales, production, and finance teams to forecast demand accurately.
• Align purchasing plans with production schedules and business objectives.
• Develop inventory strategies to support cost control and supply continuity.
• Prepare and manage inventory budgets.

Data, Systems & Reporting

• Maintain accurate records in ERP and inventory management systems.
• Generate and analyze reports on inventory levels, costs, lead times, and supplier performance.
• Use data insights to recommend process improvements and cost-saving initiatives.

Risk & Compliance Management

• Identify supply chain risks and develop contingency plans, including alternative sourcing and buffer stock strategies.
• Ensure compliance with regulatory, safety, and quality standards.
• Manage documentation related to inventory and purchasing transactions.

Team & Stakeholder Coordination

• Lead, coach, and supervise inventory staff (if applicable).
• Act as the primary point of contact between suppliers and internal stakeholders.
• Communicate inventory status, risks, and plans to management.

• 5 years of experience in inventory management, supply chain, or a related field.
• Proven experience managing inventory planning, supplier coordination, and purchasing operations.
• Strong analytical skills with the ability to interpret inventory data and trends.
• Hands-on experience with ERP systems and inventory management tools.
• Strong negotiation, stakeholder management, and communication skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

• Assist in the delivery of project management services throughout the project lifecycle.
• Conduct background research, data collection, and benchmarking to support decision-making.
• Establish and maintain effective project documentation and reporting systems.
• Support the development and updating of detailed project plans and schedules.
• Track project progress and performance indicators; prepare updates and reports.
• Manage change control processes and maintain accurate change logs.
• Draft formal progress reports and presentations for stakeholders.
• Stakeholder Engagement
• Liaise with clients, contractors, consultants, and other stakeholders.
• Attend project meetings and produce accurate and timely meeting minutes.
• Support communication flow between internal and external teams.

As Senior Sales Manager, Small Medium Business, you will be part of the Small Medium Business sales organization in NielsenIQ APAC and will collaborate with the respective market Sales Team to generate revenue for the products you assigned for Small and Medium Clients in your respective market. To be successful in this role, you need to have a proven track sales record. You will be a team player that has a strong bias for action, and an ability to ‘find a way’ to overcome barriers and challenges. As we are a global organization, you will build networks, and work on assignments and opportunities across borders, which will require strong written and verbal communication skills.  Existing/Previous knowledge and exposure to NielsenIQ retail measurement data will be a plus.

Responsibilities

Commercial Leadership

• Delivery of business Sales Medium Business target and business results by championing a client-centric sales mindset;
• To drive and champion a sales and growth mindset within the organization;
• To develop a sales strategy and go-to-market execution plans, with a focus on growing revenue in new clients along with former NielsenIQ clients;
• To build and empower a team that is accountable for the delivery of business goals and targets.
• To develop the right offerings for SMB, the affordable price points to penetrate SMB clients

Financial Acumen

• Own and manage SMB P&L in your respective market, delivering revenue and EBITDA targets;
• To build and deliver the SMB annual operating plan, achieving revenue and cost targets;
• To manage the ongoing pipeline management, sales forecasts & sales meetings.

Client Leadership

• Build SMB client prospect database
• Segment SMB clients by their data expertise & need state, to define relevant solutions that address their needs/ pain points
• Work with Marcom to develop compelling content and campaign specifically for SMB, to build awareness and generate qualified leads
• Actively engage with clients & taking ownership;
• Be the voice of SMB client into NIQ, and the voice of NIQ into the client;
• To ensure client centricity and satisfaction.

Be an Ambassador

• To represent the NIQ brand in the SMB market, participating in external events and professional speaking engagements;
• To be a role model internally, participate in company events and activities

We are looking for a forward-thinking FinTech (brokerage) Store Manager who will be responsible for enhancing our user experience and ensuring sales performance is achieved. As the Store Manager, you will manage and optimize interactions between customers and the company, ensuring high-quality service to boost customer satisfaction and loyalty. You will work closely with the sales team to analyze customer needs and develop and implement effective user experience strategies. In this fast-evolving industry, you will face constantly changing market demands and customer expectations, so adaptability and creativity are essential. The successful candidate will be accountable for sales results, driving business growth while ensuring every customer interaction delivers a positive experience. This position requires strong communication skills, teamwork abilities, and a deep understanding of the latest trends and best practices in the FinTech industry. If you are passionate about challenges and aspire to make an impact in the FinTech field, we look forward to welcoming you to our team.

Responsibilities

• Participate in store location selection, renovation, and related matters to ensure alignment with brand image and marketing plans.
• Manage the daily operations of experiential stores to ensure efficient workflows.
• Lead and motivate the sales team to meet and exceed sales targets.
• Develop and implement consistent customer service standards to enhance customer satisfaction.
• Participate in the recruitment, training, and development of in-store employees to strengthen the team's professional capabilities.
• Analyze sales data and customer feedback to identify opportunities for improvement.
• Plan and execute marketing activities to attract new customers.
• Maintain good customer relationships and build brand loyalty.

• Fluent in English, Malay and Chinese is highly preferred.
• Over 3 years of relevant store management experience, with preference given to candidates with FinTech or brokerage industry backgrounds.
• Excellent communication and interpersonal skills, with the ability to interact effectively with employees and customers at all levels.
• Passing an internal financial products e-learning assessment during the probation period is mandatory (training provided).
• Strong analytical and problem-solving abilities, capable of developing effective business strategies.
• Familiarity with user experience design principles, with relevant work experience and knowledge.
• Ability to take responsibility for sales results, with a strong goal-oriented and self-driven mindset.
• Registered as a Unit Trust Consultant (UTC) is essential for this role; however, the company will sponsor you to obtain the license.
• Candidates who already hold a CSMRL license or are willing to obtain it after joining the company are highly preferred.
• Passion for learning, with the ability to quickly adapt to industry changes and maintain sensitivity to market trends.

WHAT YOU’LL DO

As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By fostering an inclusive culture that promotes collaboration and an entrepreneurial spirit, you’ll create an environment where everyone can thrive. Acting in line with our values, you’ll contribute to both your own success and the success of the company.  

You will:  

→ Lead your team to deliver an outstanding customer experience by ensuring excellent operational and visual standards, while actively promoting and selling our products .  

→ Take responsibility for your store and department’s strengths, analyse sales performance, identify commercial opportunities, set goals, and create plans to optimize results, profits, and stock levels.  

→ Manage team planning, scheduling, and ensure seamless opening and closing routines. 

 → Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation.  

→ Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge.  

→ Represent yourself and the brand positively during all customer interactions.  

WHO YOU’LL WORK WITH  

Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role —from Sales Advisors, and Department Managers to Store Managers, and Visual Merchandisers —contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.  

WHO YOU ARE  

We are looking for people with…  

→ Experience in retail management and operations.  

→ Strong leadership skills, with a passion for coaching and developing teams while exemplifying company values and culture.  

→ Expertise in sales planning, analysis, and follow -up, using customer -centric tools and reporting. And people who are…  

→ Strong and confident leaders who inspire, coach, and develop their teams with integrity. → Thriving in collaborative, dynamic environments, with a solution -focused mindset.  

→ Motivated to create great customers experiences while promoting and selling our products.  

→ A keen interest in fashion trends, commerciality, and competitor insights to drive sales.  

→ Effective communicators, creative, and curious.  

→ Flexible, analytical, and achievement -oriented, with the ability to manage statistics and work with numbers.  

WHO WE ARE H&M  

Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.  

WHY YOU’LL LOVE WORKING HERE  

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.  

JOIN US  

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. Take the next step in your career together with us. The journey starts here.  

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.