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Official account of Jobstore.
We are looking to hire a Senior Quality Auditor, Customer Experience to play the key role of managing process quality for customer service. He/She will drive the execution for running ixigo’s day-to-day quality processes, improve operational efficiency, and provide customer insights to product, tech and marketing teams to enable continuous customer experience enhancements.
As a Senior Quality Auditor – Customer Experience, you will be responsible for:
1. Monitoring calls/emails/chats as per audit forms & identify Fatal & Non-fatal errors
2. Identifying historical trends through data analysis to uncover agent training needs
3. To conduct regular Feedback sessions for Agents and trainers
4. Publish daily, weekly & monthly Quality Reports
5. To conduct calibration sessions with operations and training team
6. Conduct quality improvement sessions for agents or train the trainer sessions
7. Define SOPs as per process updates/product developments & cascade to team
8. Designing Audit forms in line with process guidelines across touchpoints
Must Haves:
1. Excellent knowledge of MS Word, PowerPoint & Advanced Excel
2. SOP & Content Design experience
3. Excellent Communication Skills
Official account of Jobstore.
Official account of Jobstore.
Official account of Jobstore.
Alternative Futures Group is the North West’s largest Mental Health and Learning Disability charity.
With a strong track record over 30 years, we work locally in the community and through our Treatment and Recovery Centres to provide a wide range of innovative and bespoke care services.
We have a vision to create a world where people control their lives. Here at AFG, we pride ourselves on helping the people we support to design, develop and ‘own’ the support they receive by planning this with them; we support people to make informed choices and increase their own independence; and we support people to maintain their own health, wellbeing and living environment. These principles are really important to us.
As a ‘values based’ employer, the people that work for us genuinely care about the people they support, and we are seeking likeminded people to join our AFG family. If you are passionate about working in Health and Social Care and have a real desire to make a positive difference to the lives of the people we support then we would love to hear from you.
At AFG we also recognise the contribution and value that our staff make. We would not be able to provide the life changing support that we do without people like you!
In return for your contribution we will support you throughout your career and we provide a wide range of employee benefits, career development and lifestyle support services to ensure that you too feel supported, fulfilled and valued from day one of your employment with us.
Job Title: Quality Assurance Auditor
Reports to: Regional Manager
Job Purpose
Alternative Futures Group has an ambition to be a sector leader in quality, value and personal outcomes over the next 3 years by delivering:
The Quality Assurance Auditor role ensures that the organisation is CQC inspection ready.
They provide a critical friend to audit services on a planned or as required basis using standardised audit tools and reports.. They quickly raise any issues locally and look to take the necessary remedial actions to improve practice and maintain safety.
Dimensions
Principal Accountabilities
Person Specification - Quality Assurance Auditor
Essential
Skills and Knowledge
Values and Attitudes
Experience
Qualifications and Training
This role is Field Based with the expectation for you to be in services within the north west of England at lease 4 days per week, Therefore a driver with the use of a vehicle is therefore required.
This role is Band I as per our structure.
Proud member of the Disability Confident employer scheme
Official account of Jobstore.
Official account of Jobstore.
CPM is thrilled to announce an opening for the position of Field Compliance Auditor within our Asda team. This is a permanent part-time role, requiring 8 hours between Thursday – Saturday. The responsibilities include working as part of the UK Compliance team, conducting field (store) or online audits within their allocated region to assess the media implementation within Asda stores. £14.17 per hour, accompanied by a range of benefits!
Ideal location: Cookstown, United Kingdom, BT80
The role is based at home, but you may have to travel for store visits/audits.
Primary Duties:
Skills and knowledge needed for this role:
Ideally the successful candidate will have:
Key Information:
CPM values diversity and is committed to being an equal opportunities employer. Our success is built on a foundation of diverse talents encompassing various backgrounds, skills, and capabilities. Our collaborative environment fosters the sharing and celebration of great ideas and achievements.
Official account of Jobstore.
CPM is thrilled to announce an opening for the position of Field Compliance Auditor within our Asda team. This is a permanent part-time role, requiring 8 hours between Thursday – Saturday. The responsibilities include working as part of the UK Compliance team, conducting field (store) or online audits within their allocated region to assess the media implementation within Asda stores. £14.17 per hour, accompanied by a range of benefits!
Ideal location: Newcastle, United Kingdom, NE1
The role is based at home, but you may have to travel for store visits/audits.
Primary Duties:
Skills and knowledge needed for this role:
Ideally the successful candidate will have:
Key Information:
CPM values diversity and is committed to being an equal opportunities employer. Our success is built on a foundation of diverse talents encompassing various backgrounds, skills, and capabilities. Our collaborative environment fosters the sharing and celebration of great ideas and achievements.
Official account of Jobstore.
CPM is thrilled to announce an opening for the position of Field Compliance Auditor within our Asda team. This is a permanent part-time role, requiring 8 hours between Thursday – Saturday. The responsibilities include working as part of the UK Compliance team, conducting field (store) or online audits within their allocated region to assess the media implementation within Asda stores. £14.17 per hour, accompanied by a range of benefits!
Ideal location: Newcastle, United Kingdom, NE1
The role is based at home, but you may have to travel for store visits/audits.
Primary Duties:
Skills and knowledge needed for this role:
Ideally the successful candidate will have:
Key Information:
CPM values diversity and is committed to being an equal opportunities employer. Our success is built on a foundation of diverse talents encompassing various backgrounds, skills, and capabilities. Our collaborative environment fosters the sharing and celebration of great ideas and achievements.
Official account of Jobstore.
CPM is thrilled to announce an opening for the position of Field Compliance Auditor within our Asda team. This is a permanent part-time role, requiring 8 hours between Thursday – Saturday. The responsibilities include working as part of the UK Compliance team, conducting field (store) or online audits within their allocated region to assess the media implementation within Asda stores. £14.17 per hour, accompanied by a range of benefits!
Ideal location: Cookstown, United Kingdom, BT80
The role is based at home, but you may have to travel for store visits/audits.
Primary Duties:
Skills and knowledge needed for this role:
Ideally the successful candidate will have:
Key Information:
CPM values diversity and is committed to being an equal opportunities employer. Our success is built on a foundation of diverse talents encompassing various backgrounds, skills, and capabilities. Our collaborative environment fosters the sharing and celebration of great ideas and achievements.
Official account of Jobstore.
CPM is thrilled to announce an opening for the position of Field Compliance Auditor within our Asda team. This is a permanent part-time role, requiring 8 hours between Thursday – Saturday. The responsibilities include working as part of the UK Compliance team, conducting field (store) or online audits within their allocated region to assess the media implementation within Asda stores. £14.17 per hour, accompanied by a range of benefits!
Ideal location: Newcastle, United Kingdom, NE1
The role is based at home, but you may have to travel for store visits/audits.
Primary Duties:
Skills and knowledge needed for this role:
Ideally the successful candidate will have:
Key Information:
CPM values diversity and is committed to being an equal opportunities employer. Our success is built on a foundation of diverse talents encompassing various backgrounds, skills, and capabilities. Our collaborative environment fosters the sharing and celebration of great ideas and achievements.
Official account of Jobstore.
We are hiring for:
Quality Services Auditor / EMR AuditorType:
RegularIf you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services!
The Quality Services Auditor's primary responsibility is to monitor the array of services and supports needed to facilitate timely, accurate, and high quality documentation for person centered plans through RHA's electronic medical records (EMR) system. This position will integrate best practices and procedures, collaborate with operational leaders, and provide strategies to users to ensure program utilization at its fullest potential.The position would provide remote and onsite support to several of our Sparta, NJ, and North Brunswick, NJ units.
Pay: $28.00-$32.00
Schedule: Full time Temporary 6-12 month position
Position Requirements:
Responsibilities:
Skill requirements:
Pre-employment screening:
We offer the following benefits to employees:
*contract/contingent workers and interns do not qualify for any of the above benefits
EEO Statement RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center.
About RHA:
At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes.
For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.
If you are ready to make a difference in the lives of people we serve and support apply to join the team today.
Official account of Jobstore.
CPM is thrilled to announce an opening for the position of Field Compliance Auditor within our Asda team. This is a permanent part-time role, requiring 8 hours between Thursday – Saturday. The responsibilities include working as part of the UK Compliance team, conducting field (store) or online audits within their allocated region to assess the media implementation within Asda stores. £14.17 per hour, accompanied by a range of benefits!
Ideal location: Cookstown, United Kingdom, BT80
The role is based at home, but you may have to travel for store visits/audits.
Primary Duties:
Skills and knowledge needed for this role:
Ideally the successful candidate will have:
Key Information:
CPM values diversity and is committed to being an equal opportunities employer. Our success is built on a foundation of diverse talents encompassing various backgrounds, skills, and capabilities. Our collaborative environment fosters the sharing and celebration of great ideas and achievements.
Official account of Jobstore.
Quality Auditor
At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7.
Reporting into the Quality Assurance Manager, the Quality Assurance Advisor is responsible for conducting Internal Audits across our Highways department. This is a 6 Month Fixed Term contract offering agile working, with travel to our Warwick HQ and/or Quinton office 1-2 times per month. We can also consider part time hours if desired.
What you'll do:
Who you are:
You will have previous experience working in a similar Internal Audit or Quality Assurance role and hold the relevant Auditor Qualification, covering ISO9001 Quality Management certification.
Key Requirements:
What we offer:
A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.
We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.
The additional benefits with this role:
Learn more about Telent:
Click here for Telent Video!
Official account of Jobstore.
Main Duties & Responsibilities:
Minimum Requirements:
#Li-Hybrid
Oriental is an Equal Opportunity Employer (EEO Employer / Affirmative Action for Females / Disabled / Veterans)
Official account of Jobstore.