Network Operation Center (NOC) Analyst - Internship

• Proactively monitor and troubleshoot :
  - systems operations
  - systems problems
  - network outages
  - software issues
• Respond to alarms and alerts from network tools
• Responds to incidents submitted by customers and internal staff via phone call / email / WhatsApp
• Creates and reports tickets for events and incidents
• Provide timely response to all incidents, outages and performance alerts - ISP
• Notify customer and third-party service providers of issues, outages and remediation status
• Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
• Determines and categorize the severity of an incident and depending on the circumstances take immediate action to restore service or escalate as appropriate
• Perform basic systems testing and operational tasks - 1st & 1.5 level
• Conducts specific procedures to proactively check the health and welfare of the applications / network equipment
• Gathers the incident history and preserve it for later use
• Perform and generate analysis report based on customer / ISP requests
• Generate monthly report for Operational Review Meeting with customers
• Support technical teams in 24 x 7 environment operational environments with high uptime requirements.
• Work with internal and external technical and service teams to create and/or update knowledge base articles

 

 

Security Operation Center (SOC) Analyst - Internship

• Perform proactive monitoring for security log events in 24x7 mode. (Splunk, SIEM, TrendMicro (EDR/IPS/etc) and others 3rd Party software)
• Escalate validated and confirmed incidents to designated incident response team.
• Notify Client of incident and required mitigation works.
• Fine-tune SIEM rules to reduce false positive and remove false negatives / analysis and response to previously unknown hardware and software vulnerabilities.
• Collect global threat intelligence and internal threats then inject actions based on analysis and recommendation.
• Provide advisories and threat intelligence based on new trends, threats, emerging campaigns, malicious attacks, hacker group.
• Proactively research and monitor security information to identify potential threats that may impact the organisation.
• Develop and distribute information and alerts on required corrective actions to the organisation.
• Assist the Level 1 or Level 2 with monthly and ad-hoc reporting - responsible for completing statistical and status reports, as well as providing fast and timely responses.
• Support technical teams in 24 x 7 environment operational environments with high uptime requirements.

Perks & Benefits

• Nearby public transport
• Central location
• Free snacks / Happy hours
• Regular team activities
• Open culture
• Personal development opportunities

安全營運中心 (SOC) 分析師 - 實習

• 以 24x7 模式對安全性日誌事件進行主動監控。 （Splunk、SIEM、TrendMicro（EDR/IPS/等）及其他第 3 方軟體）
• 將經過驗證和確認的事件回報給指定的事件回應團隊。
• 通知客戶有關事件和所需的緩解工作。
• 微調 SIEM 規則，以減少誤報並消除誤報/對先前未知的硬體和軟體漏洞的分析和回應。
• 收集全球威脅情報和內部威脅，然後根據分析和建議採取行動。
• 根據新趨勢、威脅、新興活動、惡意攻擊、駭客組織提供建議和威脅情報。
• 主動研究和監控安全訊息，以識別可能影響組織的潛在威脅。
• 制定並向組織分發有關所需糾正措施的資訊和警報。
• 協助 1 級或 2 級進行每月和臨時報告 - 負責完成統計和狀態報告，並提供快速、及時的回應。
• 在具有高正常運作時間要求的 24 x 7 環境營運環境中為技術團隊提供支援。

網路營運中心 (NOC) 分析師 - 實習

• 主動監控和排除故障：
  - 系統操作
  - 系統問題
  - 網路中斷
  - 軟體問題
• 響應網路工具的警報和警報
• 透過電話/電子郵件/WhatsApp 回覆客戶和內部員工提交的事件
• 建立並報告活動和事件的票證
• 對所有事件、中斷和性能警報提供及時響應 - ISP
• 通知客戶和第三方服務提供者問題、中斷和補救狀態
• 根據客戶業務要求、組織政策和營運影響來識別、確定事件並確定事件的優先級
• 確定事件的嚴重性並對其進行分類，並根據具體情況立即採取措施恢復服務或酌情升級
• 執行基本系統測試和操作任務 - 1 級和 1.5 級
• 執行特定程序以主動檢查應用程式/網路設備的健康狀況和福利
• 收集事件歷史記錄並保存以供以後使用
• 根據客戶/ISP 請求執行並產生分析報告
• 為與客戶舉行的營運審查會議產生每月報告
• 在具有高正常運作時間要求的 24 x 7 環境營運環境中為技術團隊提供支援。
• 與內部和外部技術和服務團隊合作創建和/或更新知識庫文章

津貼和福利

• 附近的公共交通
• 中心位置
• 免費小吃/歡樂時光
• 定期團隊活動
• 開放文化
• 個人發展機會

About ACP

ACP is the leading provider of learning management systems (LMS), e-learning, website Development and ICT solutions. In our current day and age, the adoption of technology in jobs worldwide has enabled us to streamline job processes and increase organisational efficiency, all thanks to the power of the internet. As such, digital literacy is a crucial skill that must be imparted to the next generation, and we continuously strive to empower every individual to learn through technology in our borderless world.

The role of a business analyst is to act as a crucial bridge between the business and the development teams, facilitating effective communication and collaboration between these two essential components of a project. This liaison is pivotal in ensuring that business goals, requirements, and objectives are clearly understood and translated into actionable plans for development, ultimately leading to the successful execution of projects and the achievement of organizational objectives.

• Create detailed business analysis, outlining problems, opportunities and solutions
• Manage, track and raise project issues and exceptions where required for approval
• Involve in the requirement study and gathering, creating mock-up, use cases, testing, and driving a smooth deployment and adoption, and support the ongoing operations of the project
• Assist to understanding and troubleshooting technical issues when needed
• Learn to undertake root cause analysis for problems in order to implement preventive and corrective measures to meet business and performance needs
• Write and document requirements and functional specifications
• Observe industry trends and recommend new features or solutions to the product development team

Job Specifications:

• Currently pursuing a Diploma or Degree in Business, Information System/technology, computer science, or equivalent
• Proficient with Microsoft Office tools like MS Word, MS Excel, and MS PowerPoint
• Effective oral and written management communication skills
• Good analytical skills
• Adaptable and flexible
• Clear communicators, smooth facilitators, and precise analysts
• A team player with good communication skills
• Self-motivated person who thrives in a fast-paced environment

Benefits

• An internship that is more than 3 months old will be entitled to 1 AL from the 4th month onwards.

You hereby freely give ACP Computer Training & Consultancy consent to use and process your personal data relating to my job application and have read and understood the ACP Computer Training & Consultancy Data Protection Notice for Job Applicants. (Link: https://www.acpcomputer.com/data-protection-notice/) You may withdraw your consent at any time with future effect in line with the said notice as well.

About TSL:

TSL Media Group is Singapore’s leading data-driven and content-led media tech collective. The Group has a team of over 200 staff and is home to some of the most well-loved media brands in the region, such as TheSmartLocal, Must Share News and Eatbook. Driven by a mission to connect the world through a hyperlocal lens, TSL Media Group has an annual viewership of over 200 million pageviews and 200 million video views across all of its websites and social media platforms. For more information, visit https://tslmedia.sg/

TSL is built on an energetic and collaborative work culture. We operate on hybrid work arrangements in a bid to aid employees balance work life and personal life.

About the Role…

The Group Strategy Analyst position resides in the founder’s office and reports directly to the Group Chief of Staff. The candidate will work closely with the senior management team and will receive constant guidance across the term.

This unique opportunity will allow the candidate to be exposed to the workings of the largest new media business in Singapore and help drive real and impactful decisions that will define the company’s path forward.

What you will do:

• Support the development of the company’s strategy via indepth market study & competitor research
• Provide in-depth analysis and recommendations for management decision-making
• Support management meetings and strategic discussions and help supplement internal or external data to drive decision making
• Identify potential opportunities and risks to the business and recommend potential business models or plans to address each topic effectively
• Support the management team in ad-hoc projects including office improvement projects, employee wellness programs, new business development, CSR programs

The successful candidate should have:

• Undergraduate or MBA candidate majoring in Business, Finance or Economics.
• Proficient in Google Workspace
• Able to work independently and with minimal supervision.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate information with attention to detail and accuracy.
• Ability to thrive in a highly ambiguous environment.
• Ability to manage multiple activities and projects.
• Passion for new media, media, agency business

We are looking for individuals that can commit for at least 6 months.

How to apply:

Your email will be your first "interview" so think of a way to make yourself stand out. Send an email to Miss Athene at jobs@thesmartlocal.com with the subject being the position you’re applying for. e.g “TSL Strategy Analyst”

Use a conversational writing style and tell us over 3 paragraphs:

• About yourself and relevant background experience
• Why you think you’re suitable
• Your social media accounts
• Your period of availability
• Your resume

Alternatively, you may also submit your application on: https://tslmedia.sg/job/strategy-analyst-internship/

Only shortlisted applicants will be notified.

About Bluefield

Headquartered in Singapore, Bluefield Renewable Energy Pte Ltd (BRE) is a Decarbonization Platform Transforming Waste into Valuable Resources and Capturing Carbon for a Sustainable Future. BRE is a fast-growing company that has received substantial funding to scale-up decarbonization efforts.

We utilize our proprietary and patented cutting-edge thermo-chemical conversion technology to transform waste into valuable resources instead of channeling them to incineration or landfill conventionally.

Our technologies are endorsed by National Research Foundation of Singapore (part of Prime Minister’s Office of Singapore) and our products are certified by European Biochar Commission (EBC) and International Biochar Initiative (IBI).

Be part of driving Net Zero Targets with us!

Interested to learn directly from the senior management of a fast-growing company? The candidate will work directly with the VP of Strategy & Finance.

Job Description

• Proactively research, identify, and specify solutions to problems
• Support aspects of the business cycle, including proposals, feasibility studies and implementations
• Contribute to the preparation of presentations and reports for key stakeholders to communicate project status, findings, and recommendations.
• Provide insights to the team on industry trends, best practices, and emerging technologies related to the business.
• Assist in data analysis and interpretation to derive actionable insights for decision-making.
• Collaborate with cross-functional teams to understand business needs and translate them into technical requirements.
• Undertake any additional tasks assigned by management on an ad-hoc basis

Requirements

• Candidates can be full-time students or recent graduates from relevant fields of study
• Entrepreneurial candidates preferred
• Strong proficiency in written and verbal English
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, etc.)
• Commitment to 3 month full-time or part-time internship (min. 3 days a week)
• Comfortable working in Tuas area when needed. Work from home arrangement is available

Additonal Skill Sets/Attributes

• Strong interpersonal and communication abilities
• Effective organization, multitasking, and time management skills
• Highly motivated, service-oriented, and dedicated to teamwork and excellence
• Inquisitive, innovative, and a creative thinker

The role of a business analyst is to act as a crucial bridge between the business and the development teams, facilitating effective communication and collaboration between these two essential components of a project. This liaison is pivotal in ensuring that the business goals, requirements, and objectives are clearly understood and translated into actionable plans for development, ultimately leading to the successful execution of projects and the achievement of organizational objectives.

Job Description:

• Create detailed business analysis, outlining problems, opportunities and solutions
• Manage, track and raise project issues and exceptions where required for approval
• Involve in the requirement study and gathering, creating mockups, creating test cases and testing, and driving a smooth deployment and adoption
• and support the ongoing operations of the project
• Understanding and troubleshooting technical issues when needed
• Learn to undertake root cause analysis for problems in order to implement preventive and corrective
• measures to meet business and performance needs
• Use of Excel, Access, and SQL to perform collection, analysis and profiling of large volumes of data
• Write and document requirements and functional specifications
• Observe industry trends and recommend new features or solutions to the product development team

Job Specifications:

• Currently pursuing a Diploma or Degree in Business, Information System/technology, computer science, or equivalent
• Prior knowledge and experience in Business Analytics
• Proficient with Microsoft Office tools like MS Word, MS Excel, and MS PowerPoint
• Basic SQL knowledge
• Effective oral and written management communication skills
• Good analytical skills
• Adaptable and flexible
• Clear communicators, smooth facilitators, and precise analysts
• A team player with good communication skills
• Self-motivated person who thrives in a fast-paced environment
• Must be able to commit for at least 4 months (Full Time)

Benefits:

• An internship that is more than 3 months old will be entitled to 1 AL from the 4th month onwards.

You hereby freely give ACP Computer Training & Consultancy consent to use and process your personal data relating to my job application and have read and understood the ACP Computer Training & Consultancy Data Protection Notice for Job Applicants. (Link: https://www.acpcomputer.com/data-protection-notice/) You may withdraw your consent at any time with future effect in line with the said notice as well.

We are looking for an intern who is passionate about generating insights from data and problem-solving business issues.

As a Business Analyst Intern, you will be empowered to provide insights to assist the team in making informed business decisions.

• Manage, track and raise project issues and exceptions where required for approval
• Involve in the requirement study and gathering, creating mock-ups, testing, and driving a smooth deployment and adoption, and support the ongoing operations of the project
• Assist to understanding and troubleshooting technical issues when needed
• Learn to undertake root cause analysis for problems in order to implement preventive and corrective measures to meet business and performance needs
• Use of Excel, Access, and SQL to perform collection, analysis and profiling of large volumes of data
• Write and document requirements and functional specifications
• Observe industry trends and recommend new features or solutions to the product development team

A successful candidate should have or be:

• Currently pursuing a Diploma or Degree in Business, Information System/Technology, or Computer Scienceor equivalent
• Prior knowledge and experience in Business Analytics
• Proficient with Microsoft Office tools like MS Word, MS Excel, and MS PowerPoint
• Basic SQL knowledge
• Effective oral and written management communication skills
• Good analytical skills
• Clear communicators, smooth facilitators, and precise analysts
• A team player with good communication skills
• Adaptable
• Self-motivated person who thrives in a fast-paced environment
• Must be able to commit for at least 4 months

Benefits:

• An internship that is more than 3 months old will be entitled to 1 AL from the 4th month onwards.

You hereby freely give ACP Computer Training & Consultancy PL consent to use and process your personal data relating to my job application, and you have read and understood the ACP Computer Training & Consultancy Data Protection Notice for Job Applicants. (Link: https://www.acpcomputer.com/data-protection-notice/) You may withdraw your consent at any time with future effect in line with the said notice as well.

About Sleek

Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their businesses, and in turn we transform those into useful, actionable insights and recommendations to accelerate their growth through smart algorithms.

We are a team of 500 builders from 18 countries, with offices in Singapore, Philippines, Hong Kong, Australia and the UK committed to delivering a delightful experience to our clients!

By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates.

Position Duties
As a Business Process Analyst intern at Sleek, you will be part of a highly collaborative and amazing team, with a focus on strategic & continuous improvement projects focusing on data quality & operational excellence, such as:

• Support in set up and process optimisation of global CRM tool to drive customer excellence
• Identify automation opportunities to improve operational efficiency
• Establish a knowledge base and continuously build training materials to ensure everyone is proficient in the tools
• Identify issues with current and new processes and conduct root cause analysis
• Supports in project management to roll out new product features
• Take ownership of business process re-engineering to continuously improve and optimise business processes
• Spot emerging trends and patterns, leveraging data to make informed process adjustments

Performance Standards

• Bachelor's Degree and above (final year or fresh graduates)
• Independent and logical thinker with learning agility
• Be highly collaborative across multiple cross-functional teams
• Possess strong analytical and critical thinking skills with a flair for data analysis
• Ability to work independently; can prioritize and adjust tasks in a dynamic and fast paced environment
• Strong Project Management experience with attention to detail
• Technical familiarity and process automation is a plus

More about Sleek!

At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness. As a deliberately multicultural team, our team comprises more than 18 nationalities and spoken languages.

We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Corporate social responsibility is a passion, and as an equal opportunity employer we aim at making the world a better place. We are the 1st international incorporation and accounting brand to achieve B Corp certification status, meeting the highest standards of social and environmental impact performance. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.

If you think you would be a good fit for our mission, we look forward to hearing from you!

02nd April, 2024 This a fantastic internship opportunity in a reputable company for a final year student or a recent graduate looking to get a job in their field of study. Practice what you have learned at university. Compatible with course objectives so you can claim academic credits. Prove your worth to secure a job offer. 3 months of unpaid work experience with meaningful and relevant job duties.    ABOUT THE HOST COMPANY:  Our Host Company is a leader in the industry with operations in many countries. Our Host Company believes in investing in fresh talent and nurturing them for growth and career success. ABOUT POSITION: We’re looking for Junior Business Analyst. Our host company offers meaningful work experience, strong supervision, supportive work environment, and is planning to offer ongoing employment for the suitable candidate. ABOUT YOU: You must: be studying a relevant degree qualification or a recent graduate. have excellent communication skills, both written…

Click here to view more detail / apply for Business Analyst Intern

Responsibilities:

• Requirements Analysis & Elicitation
• Responsible to identify and define detailed functional specifications based on the business requirements document
• Analyze and document the “to-be” business and operation processes based on the agreed requirements and / or function points, perform impact assessment and estimation
• Monitor and manage risks /issues related to requirements and scope-creep
• Team Collaboration
• Participate in transitioning the requirements to the designers, and ensure a clear and complete understanding of the requirements.
• Assist in translating business requirements into test scenarios.
• Facilitate / provide “Train-the-Trainer” on application enhancements
• Maintain up-to-date knowledge base related to application features and processes (subject matter expertise)
• Testing & Scope Management
• Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request)
• Perform impact assessment and estimation for Project Change Request
• Good knowledge in financial services policies, procedures, products and industry practices.
• Strong negotiation skills
• Good team player with excellent interpersonal and communication skills
• Strong working knowledge of relevant applications and development life cycles

Requirement:

• Experience in Business Analysis. 8-10 years
• Experience in Digital Channels and in transaction banking. 5 years+
• Understanding of Technology but no need to have coding experience
• Capturing , analyzing and eliciting business Requirements: Elaborating JIRA stories
• Agile product development experience
• Detailed Knowledge in how Payments work in Singapore vs Malaysia vs Hong Kong (regulatory too)
• Knowledge of features offered by other financial institutions
• Knowledge of Technology trends eg. how does a digital bank approach digital channels
• API /SWIFT experience

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

We are seeking a highly motivated and detail-oriented Marketing Intelligence and Data Analyst Intern to join our team. This internship offers an excellent opportunity to gain hands-on experience in data analysis, visualization, and interpretation within a dynamic and innovative Healthcare Diagnostics environment.

Key Responsibilities:

- Assist in collecting, cleaning, and organizing data from various sources.

- Perform data analysis to identify trends, patterns, and insights.

- Create visualizations and reports to communicate findings effectively.

- Support the team in developing and maintaining databases.

- Collaborate with team members to contribute to ongoing projects.

- Document control of marketing materials.

- Ad-hoc tasks as required by Managers.

Qualifications:

- Currently pursuing a degree in Biological Sciences, Biomedical Sciences, Pharmacy, or related field.

- Strong analytical skills with the ability to work with large datasets.

- Skilled in data analysis tools such as Excel, and preferably Power BI or SQL, Python, R.

- Excellent communication and teamwork skills.

- Ability to work independently and manage time effectively.

- Organized and meticulous individual.

Benefits:

- Hands-on experience in real-world data analysis projects.

- Mentorship from experienced professionals in the field.

- Opportunity to contribute to meaningful projects and make an impact.

- Networking opportunities within the company.

If you are passionate about data analysis and eager to learn in a fast-paced environment, we encourage you to apply for this internship.

The Brilliant Career You'll Love

Are you passionate about innovative software development and be eager to sharpen your expertise every day?

Do you want to be a part of the Great Team who create awesome billion-dollar Software Products for U.S clients?

Do you love to work in one of the Best Places to Work in Vietnam, Top 10 ITC Company in Vietnam with Good Investment into People Development?

If yes, we strongly believe that you will enjoy each single working day at KMS Healthcare.

The vacancy is an ideal job for the beginners who would like to have a good start for a great career. The winning candidates will have the opportunity to become a Business Analyst who is responsible for understanding the client’s business need, capturing the domain expertise that the client has, and translating this accurately into a succinct requirements document that will serve as the input to the software designers.

Key responsibilities

• Report directly to supervisor(s) and Engineering Manager.
• Work with project team members and others if any
• Participate in all software development activities following Scrum process
• Perform the following under the coaching of supervisor(s) and Engineering Manager:
  • Serve as a contact point between stakeholders and the development team to ensure that the development team understands the business requirements and that the evolving solution meets the defined requirements
  • Support gather, analyze and create high-level requirements
  • Participate in product prototyping process, interface mock-up and GUI creation in agile environment
  • Help create and maintain product documentation
  • Turn research and knowledge into actionable plan to drive product development
  • Help prepare and maintain product roadmap which defines product enhancements for short - and long-term releases
  • Help document internal processes, and schedule meetings
  • Support market research to analyze market trends and perform competitor's analysis

About Sleek

Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their businesses, and in turn we transform those into useful, actionable insights and recommendations to accelerate their growth through smart algorithms.

We are a team of 500 builders from 18 countries, with offices in Singapore, Philippines, Hong Kong, Australia and the UK committed to delivering a delightful experience to our clients!

By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates.

Position Duties
As a Business Process Analyst intern at Sleek, you will be part of a highly collaborative and amazing team, with a focus on strategic & continuous improvement projects focusing on data quality & operational excellence, such as:

• Support in set up and process optimisation of global CRM tool to drive customer excellence
• Identify automation opportunities to improve operational efficiency
• Establish a knowledge base and continuously build training materials to ensure everyone is proficient in the tools
• Identify issues with current and new processes and conduct root cause analysis
• Supports in project management to roll out new product features
• Take ownership of business process re-engineering to continuously improve and optimise business processes
• Spot emerging trends and patterns, leveraging data to make informed process adjustments

Performance Standards

• Bachelor's Degree and above (final year or fresh graduates)
• Independent and logical thinker with learning agility
• Be highly collaborative across multiple cross-functional teams
• Possess strong analytical and critical thinking skills with a flair for data analysis
• Ability to work independently; can prioritize and adjust tasks in a dynamic and fast paced environment
• Strong Project Management experience with attention to detail
• Technical familiarity and process automation is a plus

More about Sleek!

At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness. As a deliberately multicultural team, our team comprises more than 18 nationalities and spoken languages.

We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Corporate social responsibility is a passion, and as an equal opportunity employer we aim at making the world a better place. We are the 1st international incorporation and accounting brand to achieve B Corp certification status, meeting the highest standards of social and environmental impact performance. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.

If you think you would be a good fit for our mission, we look forward to hearing from you!

Responsibilities:

• Acting as the liaison between business users and development teams
• Providing support in gathering, designing and conceptualizing business solutions
• Ensuring that business requirements are accurately captured as technical specifications
• Articulating the requirements to the development team
• Serve as the front-line team member in addressing questions, clarifying the content and priorities
• Solutioning and implementing Salesforce.com to client’s expectations
• Assisting in solution reviews and training sessions with clients
• Gathering and recording critical information from meetings with various stakeholders
• Tracking and managing of project tasks assigned
• Continually improving knowledge and expertise on Salesforce.com solutions

Profile

• Aptitude and attitude foremost - the ability and willingness to learn and pursue ideals
• Current student or fresh graduate in Business/IT/ Computer Science
• Experience in capturing and documenting requirements from business users
• Exposure to processes and techniques for requirements analysis
• Experience of supporting a product solution through various stages
• Strong Analytical skills
• Excellent written and communication skills
• Well versed with MS Office – Word, PPT,

Job Objectives

· Business Analyst for corporate internet banking

Key Responsibilities

· Requirements Analysis & Elicitation

· Responsible to identify and define detailed functional specifications based on the business requirements document

· Analyze and document the “to-be” business and operation processes based on the agreed requirements and / or function points, perform impact assessment and estimation

· Monitor and manage risks /issues related to requirements and scope-creep

· Team Collaboration

· Participate in transitioning the requirements to the designers, and ensure a clear and complete understanding of the requirements.

· Assist in translating business requirements into test scenarios.

· Facilitate / provide “Train-the-Trainer” on application enhancements

· Maintain up-to-date knowledge base related to application features and processes (subject matter expertise)

· Testing & Scope Management

· Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request)

· Perform impact assessment and estimation for Project Change Request

· Good knowledge in financial services policies, procedures, products and industry practices.

· Strong negotiation skills

· Good team player with excellent interpersonal and communication skills

· Strong working knowledge of relevant applications and development life cycles

Key Requirements

Mandatory is:

• Experience in Business Analysis. 8-10 years
• Experience in Digital Channels and in transaction banking. 5 years+
• Understanding of Technology but no need to have coding experience
• Capturing , analyzing and eliciting business Requirements: Elaborating JIRA stories
• Agile product development experience

Nice to have is:

• Detailed Knowledge in how Payments work in Singapore vs Malaysia vs Hong Kong (regulatory too)
• Knowledge of features offered by banks
• Knowledge of Technology trends eg. how does a digital bank approach digital channels
• API /SWIFT experience

Personal Qualities:

• Articulate well. Clarity in analyzing and writing business requirements
• Not an order taker, able to push back complex build needs and offer alternate solutions
• A great team player. Collaborate and communicate well with the other BAs
• Strong analytical and problem solving skills
• Strong presentation and meeting skills
• Proactive and has initiative to thrive in a fast paced environment to deliver and meet deadlines
• Highly resourceful and self-motivated