Total 47 Manager analyst job vacancies in Information Technology category in The United States of America

Job Summary:

• Basic Salary: Up to $7,200 (depending on relevant experiences)

• Annual Wage Supplement

• Annual Leave

• Working Days: Monday to Friday

• Working Hours: 8.30am to 6.15pm

• Working Location: Changi South (next to Expo MRT)

• Well-known MNC firm with great career progression

Responsibilities:

• Conducting data analysis and validation as needed.

• Utilizing Python, R, VBA, PowerAutomate, and other tools to fully automate scorecard reports for various business units.

• Developing and maintaining multiple Power BI data visualizations for daily operations, KPI metrics, and financial analysis.

• Designing PowerApps to gather data that is currently unavailable but essential for enhancing productivity, cost justification, and anomaly detection.

• Providing IT support and troubleshooting for platform malfunctions.

• Participating in and driving Operational Excellence (OPEX) and Continuous Improvement Process (CIP) initiatives.

Requirements:

• Candidates should have at least 2 years of relevant working experience

• Proficiency in Python, R, VBA, coding, PowerAutomate, PowerBI, and/or Tableau

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

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**We regret to inform that only shortlisted candidates would be notified.

Sooi Jia Hui Agnes

Reg No: R23113053

MCI Career Services Pte Ltd

EA Licence:06C2859

Critical Success Factors

Mandatory

• JAVA Core Technology
• Spring Framework / Spring Boot
• Angular JS

Responsibilities include but are not limited to:

• Collaborate with cross-functional teams to gather requirements, design, and develop software solutions that meet business needs
• Implement Agile methodologies, to streamline development processes and maximize team efficiency
• Conduct code reviews and provide technical guidance and mentorship to team members to ensure code quality, best practices, and adherence to standards
• Work with Delivery Lead to maintain project plans, budgets, and timelines, and communicate progress to stakeholders
• Stay up-to-date with emerging technologies and industry trends, and evaluate and recommend new tools, frameworks, and processes to improve team productivity and efficiency

Why join us?

You will have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

The Organization

Accenture is an Irish-domiciled multinational professional services company that provides services in:

1) Technology

2) Strategy & Consulting

3) Song

4) Operations

As a Fortune Global 500 company, it has been incorporated in Dublin, Ireland since September 1, 2009.

With more than 700,000 employees worldwide—in 200 cities across 51 countries—Accenture also operates more than 100 “innovation hubs,” developing solutions for cloud, finance, and other industries.

The Pillar

Accenture Technology combines business and industry insights with innovative technology services to transform your business. Join one of the world’s largest independent providers of technology services to grow your expertise and help clients worldwide to innovate at scale and transform their businesses. Help change how the world works and lives

through technology innovation.

The Group(s)

Accenture Health & Public Services Consulting (HPS) balances the stability of service delivery with the speed to react to citizens’ changing needs. By maximizing the value of existing investments and expertise, we help build the foundations of material improvement that delivers sustainable value for citizens and creates lasting capability within government.

The result is more agile government, with services that respond to individual needs, empowered civil service teams that are ready for anything and an efficient technology infrastructure that can scale rapidly.

Accenture Cloud First / Cloud Infrastructure & Engineering (CIE) is a new multi-service group of 70,000 cloud professionals that brings together the full power and breadth of Accenture’s industry and technology capabilities, ecosystem partnerships, and deep commitment to learning and upskilling clients’ employees and to responsible business, with the singular focus of enabling organizations to move to the cloud with greater speed and achieve greater value for all their stakeholders at this critical time. Specifically, this new group integrates the company’s wide-ranging cloud expertise, including:

· Software Development, Cloud migration, infrastructure, and application services and ecosystem partnerships; deep industry and cross-industry insights, data, and Applied Intelligence capabilities.

Perth Applications close 17 April About the Department The Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Government’s economic agenda. Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology. We do this by: Growing innovative & competitive businesses, industries and regions Investing in science and technology Strengthening the resources sector. The APS and the department offer a clear direction and meaningful work. You will be able to create positive impact in people’s lives whilst contributing to improved outcomes for Australia and our people. If you would like to feel a strong connection to your work and you are accountable, committed and open to change, join us in shaping Australia’s future. Please see the APSC’s APS Employee Value Proposition for more information on the benefits and value of employment within the…

Click here to view more detail / apply for Assistant Manager, Program Data Analyst, Executive Level 1, Oil & Gas

Program Overview

The Sustainability Leadership Program (SLP) is a 2-year rotation program. It is designed to empower you with an accelerated journey to discover yourself through 3 Sustainability related rotations. This will give you the opportunity to make an impact with one of the world’s most sustainable companies.

You will be given local, regional and intentional exposure and the opportunity to handle projects in a fast-paced and collaborative environment, while working with different stakeholders.

Great people make Schneider Electric a great company.

As an Sustainability Analyst - SLP, you will gain exposure to the different Sustainability teams at Schneider Electric. Schneider Electric is aggressively tackling the issue of climate change by making bold commitments to make its operations carbon neutral by 2025 and net zero carbon emissions by 2030. Not only are we making bold commitments ourselves, but our Sustainability Business team is leading the charge in advising global companies in developing their own bold commitments to curb climate change and maintain less than 1.5 deg C temperature rise. This position will be at the core of this global, all-hands effort for our planet and generations to come.

We are seeking highly motivated, collaborative, forward thinking talents with an enthusiasm for energy and sustainability to join our Sustainability leadership rotational program.

This program is offered globally in three regions: Americas, Europe, and Asia-Pacific. This specific opportunity is Singapore-based.

What do you get to do in this position?

• Gain exposure to different areas of our Sustainability Businesses and make real business impact through three 8-month rotation placements and interact with different Schneider Electric entities and/or departments
• Rotations may include Sustainability Consulting, Impact Investing, Sustainability Strategy, Sustainability Logistics, Sustainable Procurement, e-Mobility and others
• Develop a variety of skills and be fast-tracked through rotation placements on high-performing Sustainability teams. Every program participant is placed on rotation teams depending on their specific skillsets and ambitions
• Learn on the job and through a structured development plan to ensure long term career success with us, beyond this program

Qualifications and requirements:

• Minimum 2.5 years to maximum 4 years of experience in the energy or sustainability space
• Sustainability related major is preferred but not required: the ideal candidate has either education OR experience in the energy or sustainability space
• Willingness to learn a variety of skills and work on projects / assignments on multiple teams
• Demonstrated leadership skills; willingness / potential to evolve in a leadership role in the Sustainability space at Schneider Electric
• Displayed passion to make a difference for the future of our planet

What’s in it for me?

• Global family leave
• Comprehensive medical coverage for employee and dependents
• Blue sky Friday
• Worldwide Employee Stock Ownership
• On-site gym

…and more!

Let us learn about you! Apply today.

A varied and challenging role supporting the planning and implementation of our Technology Transformation Program   Competitive annual salary will be negotiated with the successful applicants based on skills and experience. Great range of additional benefits, including health and wellness programs, salary sacrifice options, salary packaging arrangements. About the Region Gympie is at the heart of a rapidly expanding region which stretches from rural valleys in our western reaches to the Cooloola Coast, gateway to spectacular Fraser Island. Bordering Noosa and Fraser Coast Local Government areas, we are uniquely positioned to grow whilst still retaining our country charm.  Our borders with North and South Burnett, and the Somerset Local Government areas link with our rural lifestyle, where you can enjoy our picturesque smaller townships, or our abundant local history.  Our local festivals such as the Gympie Music Muster are renowned both nationally and internationally.  For someone seeking a high quality of life, with pristine natural areas…

Click here to view more detail / apply for Expressions of Interest for - Business Analyst and a Project Manager - Technology Transformation Program

Why Choose TD SYNNEX:

As a Fortune 500 global corporation, operating in over 100 countries, TD SYNNEX values its diverse workforce of 22,000 employees. As the biggest IT distributor in the world, we partner with the entire technology ecosystem to manage relentless transformation and empower our partners to achieve great outcomes with technology.

About the role:

As a Global Cloud Program Manager / Business Analyst you will be operating across a wide variety of disciplines, supporting our Global Cloud Vendors, Specialized Skills and Transformation leads. The key aspects of this role include administrating and assisting with evaluating operational program performance, drafting policies and procedures, and identifying and resolving any issues. You will also be responsible for conducting research, analyzing complex data sets, identifying trends, and preparing reports and recommendations.

What you'll do :

• Support strategic projects and transform data into actionable insights for our organization.

• Assist in the governance of regional teams and Cloud Vendor business units to set up and manage program structures.

• Work alongside the business unit and finance teams to manage and analyze return on program investments.

• Facilitate effective prioritization of key initiatives and resources, and adherence to tasks, timelines, and reporting requirements.

• Collaborate with cross-functional teams to monitor business performance; analyze and document results and share best practices. 

• Your expertise will drive data-driven decision-making and enhance our business processes and tooling.

What we're kindly looking for:

• 5 years of experience financial reporting or analytics is preferred.

• Project and change management experience e.g. application of ADKAR

• Proficiency in Microsoft Office, Power BI, and SAP.

• Strong SQL skills for data retrieval and manipulation would be advantageous.

• Knowledge of other BI tools (e.g., Tableau, Qlik) is a plus.

• Strong interpersonal skills and international business experience.

​

What We Offer:

We provide competitive compensation with regular annual salary reviews.

We offer fully Remote / Hybrid work and adaptable working hours for global roles.

We value continuous learning and provide a clear progression plan.

We provide comprehensive benefits including health insurance, paid leave, retirement plans, and more.

#LI-LT1
#LI-REMOTE

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

Your new company
Based in central Bristol, this established organisation provides financial services to a range of clients across the UK. With a history of providing excellent customer experience through their core values and people, they are now looking to appoint a Senior Data Analyst to join the team in Bristol and help implement a new data strategy and become an integral member of the team.
Your new role
You would be joining a small team based in an easily accessible office in Bristol. The core purpose of this role will be the implementation of the organisations Enterprise Data Management solution. Experience of implementing such systems is beneficial.
The overall purpose of the role is to;

• Provide oversight of data management and governance processes
• Provide core data management activities to the business
• Provide oversight of third-party data providers
• Act as a business partner for key projects

This will be achieved through these core activities;

• Oversee data governance, building the structure and processes that ensure the accuracy, availability, and consistency of data
• Support and implement the data strategy roadmap, through assessment, analysis and implementation of tools, systems and open architecture platforms (e.g. an Enterprise Data Management solution or data analytics platform)
• Assist the development of a data management, support and governance framework, defining and agreeing SLAs, overseeing the resolution of issues and managing escalations
• Act as business partner for key projects, ensuring data architecture requirements are embedded into the design of any solutions
• Establish and maintain excellent working relationships with various interal and external stakeholder groups
• Produce internal management information for in-scope data services to provide business insight. Developing new reporting insight, preparing reports and presentations for management
• Support the internal control environment by reporting risks and regular review & monitoring of controls relating to data governance.
• Participate in client reporting related audit activities as and when required

The organisation offers an excellent benefits package and approach to working;

• Highly competitive pension scheme
• Flexible bank holidays
• 25 days holiday (1 additional day per year of service up to 30 days)
• Overseas remote working opportunities
• Home working allowance
• Flexible approach to office work. 1 day per week in office with flexibility around start and end times to meet your needs

What you'll need to succeed

• 5+ years' experience in a Data Management role within an Asset Management organisation
• Substantial knowledge and experience of asset management data types and how data is used across an asset management organisation
• Experience of using and/or implementing data platforms, particularly the supply of data feeds for investments
• Familiarity with data modelling, data management and data governance principles and practises
• Experience in implementing and managing end to end, source to report, data reconciliations
• Experience in Master Data Management, developing and overseeing the processes necessary to support data quality.
• A good understanding of performance calculations/investment analytics covering listed and private markets, including equities, bonds, fixed income, multi-asset, private equity, private debt, infrastructure and property
• Working knowledge of investment performance platforms (such as Factset, Bloomberg) and familiarity with industry benchmark suppliers (such as FTSE, MSCI)
• Familiarity with database structures and techniques for data extraction and analysis, such as SQL databases and queries
• Familiarity with or interest in RI/ESG reporting practises and principles

What you'll get in return
In return you will receive a competitive annual salary, as well as the opportunity to work for an employee first organisation that values its staff. You will also receive excellent flexible working patterns to fit your needs, and access to an industry leading pension scheme.
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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Managing large scale projects within and across the programme, following a clear project management methodology and report progress against defined actions Manage multi-disciplinary teams associated with the delivery of identified projects, ensuring work is defined and delivered on time and utilising people management skills to get the most out of team members. Coordinate the work of different workstreams within the project, ensuring the phasing of activity within the overall workplan and the compilation of both broad and detailed plans. Be responsible for developing and maintaining information systems in relation to projects, ensuring clear audit trails are maintained and that information is shared and owned collectively. Provide high level technical advice to the Project Director, Programme Board and, where appropriate organisations so that project delivery is maximised.

Company profile

State Street Global Advisors (SSGA) is the investment management division of State Street Corporation and world’s fourth largest asset manager with nearly $4.14 trillion in assets under management. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. From technology to product innovation we’re making our mark on the financial services industry.

About Business Line

Fixed Income – Bank Loan Product is one of the strategic initiatives in SSGA investment expansion of adding more broader investment products offering to the clients. This investment strategy requires few new enterprise solutions to be integrated with the SSGA systems to support this investment life cycle process for this entity.

Key Responsibilities & Experience Range

The ideal candidate will be:

• Contribute as a Senior Business Analyst involving  the Business requirements, designing Technology solution, coordinate development, conduct IT testing and coordinate UAT testing and plan out production implementation of the new process in Bank Loan Products
• Requirements includes integration of multiple products involved in the investment lifecycle, trade workflow establishment, data integration, regulatory requirements, automation projects and migration projects
• Involve in BAU operations as a Technology SME stand point
• Deep analysis and detailed understanding of the system and capturing them in details
• Plan and execute integration and user acceptance testing
• Perform functional and data analysis for the support queries / defects raised
• Understand the business priorities and ensure the team delivers those priorities
• Collaborate with various teams (Business, Global IT counterparts, external application counterparts)
• Communicate effectively in verbal & written communications.

 Skills & Knowledge

Qualification & Certifications

• 8+ years of experience in IT industry as Business Analyst
• Investment Banking domain certification or CFA certification
• Master’s Degree in any discipline

Primary Skills (Must Have)

• Solid Business Analyst experience in software development of finance application
• Sound experience in building enterprise solutions with end-to-end workflow with integrations
• Strong knowledge in investment life cycle for Bank Loan products
• Basic database knowledge for simple data analysis independently using SQL queries
• Excellent communication skills in both verbal and written communications

Secondary Skills (Good to Have)

• Virtus / Octaura
• Unix
• Fixed Income asset Class

USP of the Role

• Good exposure to the Bank Loan Products which is new strategy and growing space in SSGA

Who we are looking for

Charles River Development is rapidly growing its Software-as-a-Service platform. We are looking for a hands-on, well rounded solution and support engineer for our growing Infrastructure Support team. This team is responsible for the design, administration, and daily operation of critical systems used to support our clients’ Production, Disaster Recovery, and Test environments. The team also helps to develop new support services and architects our core infrastructure. We offer an opportunity for talented and driven individuals to get on board with an organization that values personal initiative and growth.

 

Why this role is important to us

The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created first open front-to-back platform - State Street Alpha, that was launched in 2019.

Join us if delivering next generation infrastructure, using emerging technologies like AI and Blockchain sounds like a challenge you are up for.

Primary Purpose of Position:

Managing and supporting all aspects of production Charles River IMS systems for multiple clients as part of Charles River Saas Operations and SaaS strategy.

Essential Functions:

• Working closely with clients, provide application administration and support for client production Charles River IMS solutions, including:
• User administration/privileges
• Configuration and testing of software changes and operational processes
• Interface/integration configuration, testing, and support
• Assistance resolving escalated problems
• Migration of changes and problem resolutions to production environments
• System availability
• Performance troubleshooting
• Charles River IMS and database software patches
• Charles River IMS version upgrades
• Business Continuity/Disaster Recovery assistance
• Working with CRD colleagues to smoothly transition new clients to production operation.
• Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients.
• Participation in the development and on-going refinement, enhancement and continuous process improvement for the services.
• Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.

• Non-Essential Functions:
• Perform other duties as assigned.

• Requirements and Qualifications:
• A BS degree in a technical discipline such as Computer Science, Engineering, Mathematics or a BA in Finance or Business with an IT concentration.
•  A minimum of 5+years of progressively responsible experience.
•  Experience in managing and supporting mission critical production software applications is required.
•  Experience with SQL, MS SQL Server preferred.
•  Experience in DevOps (or related) technologies is preferred.
•  Proven ability to work in a mission-critical operations and production support environment.
•  Experience or familiarity with servers and networks is preferred.
•  Proven ability to partner with various internal departments to deliver superior customer service.
•  Break down moderately complex processes into simple and reliable components.
•  Experience with automation using scripting languages such as Python/ Perl and PowerShell.
•  Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.
•  Database software or IT technical experience.
•  Charles River IMS or securities trading software experience is preferred.
•  A background in portfolio management and trading system applications is preferred.
•  Any experience with the following is preferred: databases, server operating systems, servers, networks, job scheduling software, system monitoring software, clusters/high availability systems, Disaster Recovery/Business Continuity, FIX.
•  Strong written and verbal communication skills.
•  Ability to manage multiple, simultaneous priorities.
•  Proven organizational skills with attention to detail.
•  Ability to achieve results without close supervision.
•  Self-motivated with the ability to operate independently and also has the strong desire to work as a member of a team.
•  Demonstrated practical, hands-on, “can-do” approach, and the ability to work efficiently and creatively.
•  Strong analytical and problem-solving skills.
•  Travel may be required – 10% to 15% per calendar year.

About State Street

What we do.State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

 

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

 

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

Job Responsibilities:

• Support the relationship managers in the delivery of relevant banking services to customers, in own coverage area to meet the BU's revenue targets
• Develop and maintain strong stakeholder management with key stakeholders both within MUFG and externally
• To handle customer onboarding services and updating customer account documentation
• Focus on daily transaction processing/execution, facilitating enquiries and serving clients’ request and ensure the work process accuracy, smoothly and speedily
• Work in partnership with Operations to ensure smooth processing of transactions.
• Visit customers when required to maintain the customer’s relationships
• Support departmental initiatives to deliver increase revenue opportunities and deliver a high quality of service to customers.
• Provide transaction and monitoring support in connection with the delivery of MUFG products to meet the needs of the Bank’s customers.
• To meet the organization’s expectations for productivity, quality and goal accomplishment
• Always comply with internal rules and guidelines as well as with external laws and regulations pertaining to proper conduct of banking business
• To advise others on investment products concerning structured deposits (includes Embedded Deposits) under Financial Advisers Act (FAA)
• To handle Embedded loans

Job Requirements:

• Degree qualified
• No prior experience required
• Excellent interpersonal skills in order to deal effectively and courteously with others.
• Good stakeholder management skills to collaborate with other departments.
• Good team-player, ability to adapt to change needs of the organization and demands of internal and external stakeholders
• Detailed understanding of MUFG’s product and services
• Understanding of local laws and regulations
• Well organized and efficient time management

We regret to inform that only shortlisted applicants will be notified.

Job ID: 10064148

The Data and Analytics team is looking for Data Governance analysts with 3 to 5 years’ experience working in the field of Data Governance. They will be part of a team responsible for developing and implementing policies and procedures to ensure the accuracy, security, and integrity of Income’s data. They will work closely with stakeholders across the organization, including IT, legal, compliance, and business teams, to help establish data standards and controls.

Key Responsibilities:

• Work with data stewards to ensure capture key business terms and definitions
• Work with data stewards to define and implement data quality rules
• Work with technical stewards to capture the logical data model as well as physical metadata
• Work with data scientists to ensure statistical models built meet ethical AI and FEAT standards
• Support business data partners and functional analysts in performing data analysis and root cause analysis
• Monitor and report on data governance artefacts and data quality issues

Requirements:

• 3 to 5 years’ experience in data governance or data quality related roles
• A bachelor’s degree in computer science, information technology or equivalent field
• Proficient in SQL and in performing data analysis
• Good communication skills, both written and verbal
• Critical thinking and strong problem-solving ability
• Experience with data analysis or data governance tools such as Informatica IDMC, Collibra desired
• Experience with Data Warehouses such as Redshift/ BigQuery/ Snowflake/ Hive / S3 desired

Income Insurance is undergoing a strategic transformation across its business and technology landscape. As part of this ambitions journey, Income Insurance is looking at building its data capability across the organisation. This includes focus areas such as changing organisation culture around data, increasing the usage of data in decision making and enabling advanced concepts like ecosystem partnering, AI and ML based risk management and personalisation.

Over the years, Income Insurance has built a strong Data and Analytics team. We are now looking for passionate professionals who would like to be part of the team. They will work with experienced data scientists, data engineers, Business Intelligence experts as well as data stewards from business units across the company on data governance processes which will deliver value to Income Insurance's business.

Involves movement between departments to facilitate workflow. Primary Purpose of Position:

Provide customer service and frontline support for clients subscribing to Charles River’s suite of SaaS Operations     including Application Management, Hosting, CRN/FIX, and/or Compliance Services. 

Essential Functions: 

•  Perform frontline technical support as part of a global team to deliver exemplary customer service to CRD’s SaaS Operations clients.
•  Coordinate with clients, internal Charles River colleagues, and CRD vendors to investigate, troubleshoot, and resolve client-reported problems or issues detected by CRD’s automation tools.
•  Follow departmental procedures to ensure timely, high quality delivery of service to Charles River global SaaS Operations clients and help ensure a “five 9’s” level of service availability.
•  Escalate and track issues which exceed the scope of the frontline support capability.
•  Ensure all internal SaaS Operations tracking systems and documentation are accurate and current.
•  Provide periodic off-hours support. 

Requirements and Qualifications: 

•  A BA/BS degree in a technical or analytical discipline such as computer science, information technology, engineering, science, economics, mathematics, or statistics required.
•  A total 7+ Years of Exp & minimum of 2-5 years of progressively responsible, relevant experience, preferably in customer facing roles
• worked on Service Desk in a financial services company & SQL, infra , financial services application knowledge, L1 Support& Knowledge on ITIL
• Proven customer focused mindset and excellent customer service skills
•  Excellent interpersonal, verbal, and written communication skills
•  Aptitude for technical troubleshooting
•  Ability to succeed in a mission critical, technical, customer service and support environment
•  Ability to work effectively with internal departments and external vendors to resolve client issues
•  General familiarity with Windows administration, networking, and databases preferred
•  Exposure to electronic trading systems, FIX protocol, financial software applications, or other enterprise business software desirable, but not required
•  Salesforce administrator or related experience desirable, but not required
•  Ability to manage multiple, simultaneous priorities.
•  Proven organizational skills with attention to detail.
•  Ability to achieve results without close supervision.
•  Self-motivated with the ability to operate independently and also has the strong desire to work as a member of a team.
•  Demonstrated practical, hands-on, “can-do” approach, and the ability to work efficiently and creatively.
•  Strong analytical and problem-solving skills.
•  Travel unlikely to be required.
•  Flexibility with schedule and ability to work beyond regular business hours with periodic off hours support required. 

Physical Requirements: 

• Involves work of a general office nature usually performed in a stationary position (E.G. sitting or standing) such as answering the phone, operation of a computer, and/or operation of a photocopier. 
• Involves movement between departments to facilitate workflow. 

Internal and External Contacts: 

• Interfaces regularly in both verbal and written form with all levels of professionals.
• Interfaces regularly with external customers and other parties. 

Involves movement between departments to facilitate workflow. Primary Purpose of Position:

Provide customer service and frontline support for clients subscribing to Charles River’s suite of SaaS Operations     including Application Management, Hosting, CRN/FIX, and/or Compliance Services. 

Essential Functions: 

•  Perform frontline technical support as part of a global team to deliver exemplary customer service to CRD’s SaaS Operations clients.
•  Coordinate with clients, internal Charles River colleagues, and CRD vendors to investigate, troubleshoot, and resolve client-reported problems or issues detected by CRD’s automation tools.
•  Follow departmental procedures to ensure timely, high quality delivery of service to Charles River global SaaS Operations clients and help ensure a “five 9’s” level of service availability.
•  Escalate and track issues which exceed the scope of the frontline support capability.
•  Ensure all internal SaaS Operations tracking systems and documentation are accurate and current.
•  Provide periodic off-hours support. 

Requirements and Qualifications: 

•  A BA/BS degree in a technical or analytical discipline such as computer science, information technology, engineering, science, economics, mathematics, or statistics required.
•  A total 7+ Years of Exp & minimum of 2-5 years of progressively responsible, relevant experience, preferably in customer facing roles
• worked on Service Desk in a financial services company & SQL, infra , financial services application knowledge, L1 Support& Knowledge on ITIL
• Proven customer focused mindset and excellent customer service skills
•  Excellent interpersonal, verbal, and written communication skills
•  Aptitude for technical troubleshooting
•  Ability to succeed in a mission critical, technical, customer service and support environment
•  Ability to work effectively with internal departments and external vendors to resolve client issues
•  General familiarity with Windows administration, networking, and databases preferred
•  Exposure to electronic trading systems, FIX protocol, financial software applications, or other enterprise business software desirable, but not required
•  Salesforce administrator or related experience desirable, but not required
•  Ability to manage multiple, simultaneous priorities.
•  Proven organizational skills with attention to detail.
•  Ability to achieve results without close supervision.
•  Self-motivated with the ability to operate independently and also has the strong desire to work as a member of a team.
•  Demonstrated practical, hands-on, “can-do” approach, and the ability to work efficiently and creatively.
•  Strong analytical and problem-solving skills.
•  Travel unlikely to be required.
•  Flexibility with schedule and ability to work beyond regular business hours with periodic off hours support required. 

Physical Requirements: 

• Involves work of a general office nature usually performed in a stationary position (E.G. sitting or standing) such as answering the phone, operation of a computer, and/or operation of a photocopier. 
• Involves movement between departments to facilitate workflow. 

Internal and External Contacts: 

• Interfaces regularly in both verbal and written form with all levels of professionals.
• Interfaces regularly with external customers and other parties. 

[What the role is]
As a Systems Analyst, you will manage and provide support for systems as well as design and develop new applications.

[What you will be working on]

You will work with your team lead, project managers, vendors and business users to deliver solutions/applications and resolve users’ problems. You will evaluate and provide recommendations through fit gap analysis, identify alternative solutions and develop/enhance existing systems/subsystems. This role requires you to be hands-on and you will be involved in providing user support such as issues investigation and troubleshooting

[What we are looking for]

You should have a background in Information Systems or relevant disciplines and preferably with minimum of 5 years’ experience in systems analysis with one or more project implementation and at least 2 years’ experience in IT project management/IT compliance. You should be self-motivated with a positive attitude, have good analytical, communication, presentation, writing, problem solving and interpersonal skills. You should also have experience in one or more of the following:

- Good knowledge in software architecture design and system integration;

- Good project management and vendor management skills;

- Experience in managing and deploying Software as a service (SaaS) will be an added advantage.

- Knowledge in Academic domain and/or Continuing Education and Training (CET) landscape preferred

- Experience in Oracle PeopleSoft Technology (e.g. PeopleTools, PeopleCode, Application Designer) will be an added advantage

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.