Total 2 accounts officer job vacancies in Quality Assurance / Control category in George Town

The Quality Control officer/supervisor is responsible for the maintenance and improvement of operational service quality. Reporting directly to our Singapore BU Head, you will work cross-functionally with our various Business Units (BUs) including Freight, Cross-Border and Supply Chain Management to drive overall operational excellence.

Key responsibilities:

· Lead ongoing monitoring of key operational metrics and data reporting

· Drive performance improvement based on key operational metrics

· Develop and implement internal quality control standards

· Analyse existing operational flows and highlight potential process weaknesses

· Evaluate and execute process improvement opportunities

· Work closely with BUs to ensure adherence to operational processes and SLAs

Requirements:

· 2 to 4 years of working experience in roles related to quality control or data analysis

· Previous exposure to e-commerce and/or logistics sector(s) highly advantageous

· High level of resourcefulness and adaptability

· Collaborative and data-driven approach to problem solving

· Able to work independently and with high attention to detail

· Language proficiency in both English and Chinese (reading, writing and verbal) is a must for liaison with HQ and Chinese speaking stakeholders

· Proficiency in Microsoft Excel and PowerPoint

Job Position Summary

Reporting to the General Manager, the main responsibility of the quality assistant is to facilitate the administrative process of their respective departments by providing administrative support and documentation of information, adhering to SOPs

Key Roles and Responsibilities

Conduct checks on FML vessels for audit risk/adequacy of navigation/security infrastructure

• Responsible for reporting on areas of audit risk/adequacy of navigation/security infrastructure

• Collaborate with vessel crew to conduct checks on areas of audit risk/adequacy of navigation/security infrastructure as assigned by Head, Operational Excellence/Head, Compliance and Vessel Audit/Head Navigation and Environmental Compliance

• Present findings from checks to Head, Operational Excellence/Head, Compliance and Vessel Audit/Head Navigation and Environmental Compliance to inform business decisions

Maintain proper documentation and storage of information

• Responsible for the proper documentation and storage of information within the department

• Document information as directed by Head, Operational Excellence/Head, Compliance and Vessel Audit/Head Navigation and Environmental Compliance to ensure proper governance and recording of important information

• Maintain and store of all important physical or e-documents within the department in an organized manner

Execute continuous improvement initiatives within the department

• Responsible for executing continuous improvement initiatives within the department

• Collaborate with Head, Vetting & Performance/Head, Investigation and employees within the department to identify improvements that can be made to policies, processes or technological infrastructure.

• Execute continuous improvement initiatives within the department in accordance to developed plans

• Provide regular updates on progress of continuous improvement initiatives, as well as adherence to timeline and budget to Head, Vetting & Performance/Head, Investigation

Day-to-day operations

• Responsible for the provision of administrative support to the department

• Respond to queries or requests for administrative support within the department in a swift manner, in accordance to developed SOPs

Relationship

Internal:

· Primarily maintains relationships with Head, Operational Excellence/Head, Compliance and Vessel Audit/Head Navigation and Environmental Compliance and colleagues

· Collaborates with Head, Operational Excellence/Head, Compliance and Vessel Audit/Head Navigation and Environmental Compliance and colleagues to ensure administrative support is provided to the departments

Job Experience, Functional Knowledge and Qualifications

• Min 3 years work experience in the Maritime Industry

• Strong understanding of ship chartering operations

• Degree in Maritime or relevant field

Competencies

Level One Competencies

Effective decision-making

· Analysis & Problem Solving

Interacting with others

· Collaboration, inclusion & teamwork

· Listening and communicating

Driving high quality

· Customer focus

· Planning & organizing

· Initiative

· Accountability