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Job Title
Maintain and Improve Amadeus’ state-of-the-art customer support!
Join us at Amadeus to develop a fulfilling and rewarding career at the intersection of Technology and Hospitality. We are known worldwide for the quality of our customer care, and we want you to help us lead the way in the years to come!
Amadeus Hospitality’s award-winning Customer Support team offers first line support to its global customer base in the hospitality industry.
Click here to learn about Web Solutions, the product you will be supporting!
Summary of the role:
The Web Customer Support Analyst is responsible for providing on-time and on-quality support services to our web clients, typical requests include troubleshooting, bug fixing, website enhancements, ecommerce tracking and Google analytics questions.
In this role you’ll/ Your main responsibilities:
About the ideal candidate :
What we can offer you :
A vibrant multi-cultural environment with countless international mobility opportunities.
Diversity & Inclusion
We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.
#LI-EMEA
Diversity & Inclusion
We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.
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We are seeking a highly motivated individual to join the Global Digital Operations (GDO) team as a Senior Associate at the position of Web Application Support Software Engineer.
GDO is part of the Platform DevOps (PDO) organization in Pfizer Digital. PDO is creating and maintaining the Pfizer Digital Platforms, which are used to build and operate all externally-facing Pfizer Applications (e.g. websites, mobile apps, complex systems, etc.). The purpose of these Platforms is to achieve increased efficiency and sustainability in the Delivery and Operations of the Pfizer Applications by using shared tech stack, streamlined processes and common best practices. GDO is responsible for providing the Support and Operations for the aforementioned Digital Platforms and Applications so as to ensure their flawless functioning and quick recovery. To this end, GDO establishes all the necessary resources and means to devise, set up and execute the appropriate preparedness and response measures and activities.
Among the various types of Platforms/Applications covered by GDO, this role focuses on the Support of Web Applications. During the Design/Development of a Web Application, the Support Software Engineer will closely collaborate with the Application’s Delivery Team, in order to acquire thorough technical knowledge of the Application, offer guidance for the optimal use of the Platforms’ ecosystem, remove any roadblocks, timely identify and remediate any Operations risks, confirm that the Support requirements are met, enrich the Support documentation, and prepare the onboarding to Support (GDO). Furthermore, the Web Application Support Software Engineer will implement fixes and coordinate the resolution of any Production issues (bugs/defects), implement/configure solutions for automated monitoring/testing of the Applications’ performance, collect any learnings updating the Support Knowledge Base, and liaise with the related teams (e.g. Platforms and Delivery Teams) to exchange feedback based on the daily experience.
GDO runs within a DevOps framework based on Agile principles. In addition, GDO fosters a Continuous Improvement culture: our team strives to maximise the quality of its services by optimising/automating its processes, taking Shift-Left initiatives, setting up synergies with the various Stakeholders and investing on operational efficiency, aiming at Application Support excellence and top Customer satisfaction. Hence, it will be critical for the success of this role to be aligned with the GDO mindset and demonstrate respective qualities and capabilities. Furthermore, the job holder needs to be exposed and get familiar with the broad Pfizer Digital ecosystem of technological solutions and services.
With some oversight this role will:
Purpose
Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.
Digital Transformation Strategy
One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.
Flexibility
We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation!
Equal Employment Opportunity
We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.
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Responsibilities:
1. Provide onsite support, Computer troubleshooting/ maintenance on Computer
2. Assist in other I.T. related projects when needed
Office Location: 81 Ubi Avenue 4 UB One Singapore 408830
Requirements:
1. Knowledge on LAN/WAN internet and network infrastructure
2. Good Knowledge on Window 8, Window 10 and above, Microsoft Server
3. Experienced in hardware installation, setup, configuration, data migration, upgrading and maintenance of PC and windows software.
4. Able to provide on-site and support on phone, email and on-site
5. Able to troubleshoot and resolve all IT related problems without supervision.
6. Any IT Related Cert/ITE/Diploma are welcome to apply
7. Positive working attitude, self-motivated, independent and pro-active. Take complete ownership of all the tasks assigned.
8. Good communication skill and must be a team player.
9. Salary ranges from $3000 - $3200 depending on experience.
10. Require Class 3 Driving License
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Responsibilities:
1. Provide onsite support, Computer troubleshooting/ maintenance on Computer
2. Assist in other I.T. related projects when needed
Office Location: 81 Ubi Avenue 4 UB One Singapore 408830
Requirements:
1. Knowledge on LAN/WAN internet and network infrastructure
2. Good Knowledge on Window 8, Window 10 and above, Microsoft Server
3. Experienced in hardware installation, setup, configuration, data migration, upgrading and maintenance of PC and windows software.
4. Able to provide on-site and support on phone, email and on-site
5. Able to troubleshoot and resolve all IT related problems without supervision.
6. Any IT Related Cert/ITE/Diploma are welcome to apply
7. Positive working attitude, self-motivated, independent and pro-active. Take complete ownership of all the tasks assigned.
8. Good communication skill and must be a team player.
9. Salary ranges from $3000 - $3200 depending on experience.
10. Require Class 3 Driving License
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C. Job Profile
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*New hires are required to report onsite during the onboarding and training period then transition into a WFH setup. However, please note that team members are expected to report on-site based on business needs (client visits, company events, project-specific needs, etc.)
Non-taxable Allowances
Paid Time Offs
HMO and Life Insurance
Overtime/Holiday/Rest Day Premiums
Role Information: EN
Studio: Keywords Studios
Location: Asia Pacific, Philippines
Area of Work: Player Engagement
Service: Engage
Employment Type: Permanent
Working Pattern: Full Time, Remote
Official account of Jobstore.
Responsibilities:
1. Provide onsite support, Computer troubleshooting/ maintenance on Computer
2. Assist in other I.T. related projects when needed
Office Location: 81 Ubi Avenue 4 UB One Singapore 408830
Requirements:
1. Knowledge on LAN/WAN internet and network infrastructure
2. Good Knowledge on Window 8, Window 10 and above, Microsoft Server
3. Experienced in hardware installation, setup, configuration, data migration, upgrading and maintenance of PC and windows software.
4. Able to provide on-site and support on phone, email and on-site
5. Able to troubleshoot and resolve all IT related problems without supervision.
6. Any IT Related Cert/ITE/Diploma are welcome to apply
7. Positive working attitude, self-motivated, independent and pro-active. Take complete ownership of all the tasks assigned.
8. Good communication skill and must be a team player.
9. Salary ranges from $3000 - $3200 depending on experience.
10. Require Class 3 Driving License
Official account of Jobstore.
AWS Managed Services (AMS) is designed to accelerate cloud adoption, it simplifies deployment, migration, and management using automation and machine learning, backed up by a dedicated team of Amazon employees. AWS Managed Services provides ongoing management of the AWS infrastructure. It automates common activities such as change requests, monitoring, patch management, security, and backup services, and provides full life-cycle services to provision, run, and support your infrastructure.
We are looking for someone that is at the forefront of transformational technology and has experience assisting enterprise customers take advantage of a growing set of AWS services and features to run their mission-critical applications. The Senior Cloud Service Deliver Manager Role is engaged with the client account level and is a trusted advisor; providing a forward-looking strategy while clearly outlining the investment and multi-step go-to-market plan necessary to help AMS customers onboard to AMS, and lead the changes to IT strategy, policies, processes, people, governance and partnerships. The successful candidate will be working closely with other AWS teams to ensure that all changes to a customer’s environments are smoothly carried out while meeting customer requirements to onboard to AMS.
The ideal candidate must possess customer presentation skills that enable you to represent AWS well within a customer’s environment and drive discussions with senior personnel regarding incidents, trade-offs, best practices, and risk management. You should also have a demonstrated ability to think strategically about business, product, and technical challenges as you help our customers take advantage of the efficiencies, cost savings and quick innovation available in the AWS cloud. You will be surrounded by people who are passionate about cloud computing, and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while you:
· Earn a Trusted Client Advisory relationship with our clients and team.
· Work with customers to provide visibility and guidance around their AWS Services account through regular Operational Service Reviews and Reporting.
· Work with application owners to develop and standardize test, upgrade, and release management processes.
· Engage with Director and C-Level executives to understand business needs.
· Go “toe to toe” with customer technical stakeholders on most issues.
· Be the voice of the customer and work with internal AWS resources to ensure that the customer’s requirements are met.
· Raise internal awareness of customer impacting bugs and/or issues, and drive the appropriate prioritization for fixes and/or responses.
· Champion and advocate for customer requirements within AWS (e.g. feature requests).
· Participate in customer requested meetings (onsite or via phone).
· Triage technical issues.
· Provide oversight of escalation, prioritization, and drive customer communication during critical events.
· Developing and promoting governance models supporting the consistent use of cloud technologies aligned to institutional strategies and policies.
· Understanding customer business drivers and strategies, architectures, cloud adoption roadmaps, operating models, KPI, to measure and monitor benefits realization.
· Analyzing application portfolios, identifying dependencies & common infrastructure platform components, and assessing migration feasibility.
· Be available outside of business hours to help coordinate handling of urgent issues as needed.
Basic qualifications
Preferred qualifications
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Squiz is looking to add a Senior Developer to it's professional services team, someone who is looking for a step up in their career. Stepping into a Tech Lead role you will have the opportunity to mentor and guide other developers as well as play a key role in the delivery of solutions. You will focus on assuring our clients get the best result possible (technical and best practise).
We’re location-flexible! This role is open to all candidates on the east coast of Australia.
Who you are:
For this role, we ask that you can demonstrate:
Nice to have:
What you would do:
Why work for Squiz?
You’ll work with some of the most intelligent and down to earth people you’ve ever meet. We are made up of a diverse range of passionate professionals who love challenging the status quo. Every day is different, but what is constant is we all love what we do.
We have a lived commitment to flexibility, we know the success of our people is dependent on them having a balanced life. You will be offered flexibility as to where and how you work every day. We want you to be able to work in a way that drives productivity, efficiency and outcomes; along with connection and collaboration.
Who we are:
Squiz helps complex, service-led organisations harness the power of digital, improving the services they offer online.
Founded in 1998, Squiz grew during the rise of the internet. Since then, we have evolved from a simple web content management system into a full digital experience platform (DXP), helping customers make the shift from being content managers to experience creators.
The Squiz DXP brings together content, search, data and applications in one place. To get the most out of the platform, customers can collaborate with our digital experts to design solutions and adapt as demands change.
We are headquartered in Australia, with teams and customers across the globe, and offices in New Zealand, the United States, the United Kingdom and Poland.
We celebrate diversity and unite on the elements of our company DNA, starting every customer conversation with “why?” to really understand their needs, working hard to find a way to overcome every challenge, and fighting for better outcomes with the work we do. We also check our egos at door, we don’t take ourselves too seriously and we have fun along the way.
We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.
Recruitment Agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Squiz is not responsible for any fees related to unsolicited resumes.
#LI-Hybrid
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Part-time Receptionist- Spider is advertising on behalf of a successful a full-service law firm in Suffolk with 15 partners and a staff of approximately 90. They have a well-established presence throughout the county acting for private individuals, families in business and organisations. They are now looking to recruit a Part-time Receptionist to join team in the branch in Felixstowe, Suffolk.
What they offer:
- A friendly, supportive working environment
- Competitive salary of £18,000 -£20,000 per annum, pro rata
- Flexible working
Generous benefits package including:
- 25 days holiday rising to 30 days
- Pension contributions of up to 7%
- Life Assurance of 4 x salary
- Income protection (after 2 years)
The role:
- Be fully involved dealing with clients, in person and on the telephone.
- Assisting with the smooth running of the office.
- Assist staff in the office with administration by providing a range of office services.
- Photocopying, collating, faxes, document binding, filling envelopes, making up file packs, database input, filing, scanning ID etc.
- Assist with the closing and archiving of files in accordance with the firm's procedures for this.
- Internal office collection/delivery rounds, external hand deliveries and post collection.
- Franking and preparing for delivery the office's post in accordance with published schedules. Order stationery items as required.
- Intercepting incoming faxes and following the firm's procedures for supervision and distribution to recipients.
As the Part-time Receptionist, you will have an excellent telephone manner, communication and inter-personal skills, be competent in using IT applications and ideally have previous Reception and Front of House experience. You should be organised and highly motivated, have excellent attention to detail and be a flexible team player.
This is a part-time position working 2 days per week, working 9am-5pm.
If you are looking for a new role, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.
Please check your email inbox and spam / junk mail folder for any email correspondence for this vacancy.
If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.
Additional keywords: part-time, admin, administrator, receptionist, reception, administration, front of house, law, law reception
This vacancy is being advertised and handled through Spider. We take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.
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