Total 4 Training Analyst job vacancies in Education / Training category in Selangor

RESPONSIBILITIES

• Process quotations, invoices, and other sales documents efficiently.
• Negotiate prices and terms with clients.
• Maintain and update CRM system to track sales performance.
• Follow up on inquiries and quotations promptly.
• Address customer feedback and complaints effectively.
• Manage debtors’ collections on a monthly basis.
• Prepare budgets and purchasing plans for management.
• Coordinate training arrangements with external trainers and team members.
• Develop and update business SOPs based on ISO standards.
• Run marketing campaigns for training, promotions, and events.
• Schedule and organize training logistics, including venue and materials.
• Coordinate HRD Claimable Course submissions with HRD Corp.
• Manage training submissions and approvals with government agencies.
• Coordinate logistics for training, meetings, and teleconferences.
• Assist in scheduling and coordinating training sessions.
• Communicate with participants before, during, and after courses.
• Provide technical support during virtual training sessions.
• Maintain documentation for training and certification programs.
• Gather feedback from trainees and trainers after each session.
• Ensure timely evaluation processes and prepare training reports.
• Collaborate with external trainers to maintain TMS quality.
• Support training development by preparing materials.
• Introduce SPS products and services to customers and prospects.
• Collaborate with team members on sales and marketing campaigns.
• Support activities or events based on client agreements.
• Establish affiliations with reliable institutes or training providers.
• Seek collaborations with government and international organizations.
• Attend SPS events, trade shows, or conferences as needed. 

REQUIREMENT

The following traits, skills, and attitudes encompass the essential qualities needed for a successful Training Coordinator role.

• Organizational & Time Management: Efficiently manage tasks, prioritize
  deadlines, and maintain order in work processes.
• Communication & Interpersonal Skills: Clearly communicate with clients,
  trainers, and team members, while actively listening and empathizing with their needs.
• Problem-Solving & Adaptability: Quickly identify issues, find practical solutions, and adapt to changing priorities and procedures.
• Customer Focus & Service Orientation: Provide exceptional service to clients, promptly addressing their needs and concerns.
• Tech Proficiency & Analytical Thinking: Utilize CRM systems and software proficiently, while analyzing data to make informed decisions.
• Proactive & Resilient Attitude: Take initiative, anticipate challenges, and
  bounce back from setbacks with optimism.
• Collaboration & Leadership Abilities: Work effectively within teams, guiding external trainers and colleagues towards common goals.
• Continuous Learning & Cultural Sensitivity: Stay updated on industry trends, regulations, and best practices, while respecting diverse perspectives and backgrounds.
• Confidence & Accountability: Approach tasks with confidence, take
  responsibility for outcomes, and maintain integrity in all interactions.
• Creativity & Resourcefulness: Think innovatively, utilizing available resources efficiently to develop solutions and approaches.
• Networking & Confidentiality: Build professional relationships with industry
  partners, while maintaining confidentiality of sensitive information.
• Qualification: Possess a minimum of SPM qualification

*SPS’s HQ is only 500m from the MRT Train Station*

RESPONSIBILITIES

• Process quotations, invoices, and other sales documents efficiently.
• Negotiate prices and terms with clients.
• Maintain and update CRM system to track sales performance.
• Follow up on inquiries and quotations promptly.
• Address customer feedback and complaints effectively.
• Manage debtors’ collections on a monthly basis.
• Prepare budgets and purchasing plans for management.
• Coordinate training arrangements with external trainers and team members.
• Develop and update business SOPs based on ISO standards.
• Run marketing campaigns for training, promotions, and events.
• Schedule and organize training logistics, including venue and materials.
• Coordinate HRD Claimable Course submissions with HRD Corp.
• Manage training submissions and approvals with government agencies.
• Coordinate logistics for training, meetings, and teleconferences.
• Assist in scheduling and coordinating training sessions.
• Communicate with participants before, during, and after courses.
• Provide technical support during virtual training sessions.
• Maintain documentation for training and certification programs.
• Gather feedback from trainees and trainers after each session.
• Ensure timely evaluation processes and prepare training reports.
• Collaborate with external trainers to maintain TMS quality.
• Support training development by preparing materials.
• Introduce SPS products and services to customers and prospects.
• Collaborate with team members on sales and marketing campaigns.
• Support activities or events based on client agreements.
• Establish affiliations with reliable institutes or training providers.
• Seek collaborations with government and international organizations.
• Attend SPS events, trade shows, or conferences as needed. 

REQUIREMENT

The following traits, skills, and attitudes encompass the essential qualities needed for a successful Training Coordinator role.

• Organizational & Time Management: Efficiently manage tasks, prioritize
  deadlines, and maintain order in work processes.
• Communication & Interpersonal Skills: Clearly communicate with clients,
  trainers, and team members, while actively listening and empathizing with their needs.
• Problem-Solving & Adaptability: Quickly identify issues, find practical solutions, and adapt to changing priorities and procedures.
• Customer Focus & Service Orientation: Provide exceptional service to clients, promptly addressing their needs and concerns.
• Tech Proficiency & Analytical Thinking: Utilize CRM systems and software proficiently, while analyzing data to make informed decisions.
• Proactive & Resilient Attitude: Take initiative, anticipate challenges, and
  bounce back from setbacks with optimism.
• Collaboration & Leadership Abilities: Work effectively within teams, guiding external trainers and colleagues towards common goals.
• Continuous Learning & Cultural Sensitivity: Stay updated on industry trends, regulations, and best practices, while respecting diverse perspectives and backgrounds.
• Confidence & Accountability: Approach tasks with confidence, take
  responsibility for outcomes, and maintain integrity in all interactions.
• Creativity & Resourcefulness: Think innovatively, utilizing available resources efficiently to develop solutions and approaches.
• Networking & Confidentiality: Build professional relationships with industry
  partners, while maintaining confidentiality of sensitive information.
• Qualification: Possess a minimum of SPM qualification

*SPS’s HQ is only 500m from the MRT Train Station*

責任

• 有效率地處理報價單、發票和其他銷售文件。
• 與客戶協商價格和條款。
• 維護和更新 CRM 系統以追蹤銷售業績。
• 及時跟進詢價和報價。
• 有效處理客戶回饋和投訴。
• 每月管理債務人的收款。
• 為管理層準備預算和採購計劃。
• 與外部培訓師和團隊成員協調培訓安排。
• 根據 ISO 標準制定和更新業務 SOP。
• 進行培訓、促銷和活動的行銷活動。
• 安排和組織培訓後勤工作，包括場地和材料。
• 與 HRD Corp. 協調 HRD 可索賠課程的提交。
• 管理政府機構的培訓提交和批准。
• 協調訓練、會議和電話會議的後勤工作。
• 協助安排和協調訓練課程。
• 在課程之前、期間和之後與參與者溝通。
• 在虛擬培訓課程期間提供技術支援。
• 維護培訓和認證計劃的文檔。
• 每次課程結束後收集學員和培訓師的回饋。
• 確保及時評估流程並準備培訓報告。
• 與外部培訓師合作以維持 TMS 品質。
• 透過準備材料支持培訓發展。
• 向客戶和潛在客戶介紹 SPS 產品和服務。
• 與團隊成員合作進行銷售和行銷活動。
• 根據客戶協議支援活動或事件。
• 與可靠的機構或培訓機構建立聯繫。
• 尋求與政府和國際組織的合作。
• 根據需要參加 SPS 活動、貿易展覽或會議。

要求

以下特徵、技能和態度涵蓋了成功的訓練協調員角色所需的基本品質。

• 組織與時間管理：有效管理任務，決定優先順序
  截止日期，並維持工作流程的秩序。
• 溝通與人際溝通能力：與客戶清晰溝通，
  培訓師和團隊成員，同時積極傾聽並同情他們的需求。
• 解決問題和適應性：快速識別問題，找到實用的解決方案，並適應不斷變化的優先事項和程序。
• 以客戶為中心和服務為導向：為客戶提供卓越的服務，及時解決他們的需求和疑慮。
• 技術熟練度和分析思維：熟練使用 CRM 系統和軟體，同時分析資料以做出明智的決策。
• 積極主動、堅韌的態度：採取主動、預見挑戰並
  樂觀地從挫折中恢復過來。
• 協作和領導能力：在團隊內有效工作，指導外部培訓師和同事實現共同目標。
• 持續學習和文化敏感度：隨時了解產業趨勢、法規和最佳實踐，同時尊重不同的觀點和背景。
• 信心與責任：充滿信心地完成任務，採取行動
  對結果負責，並在所有互動中保持誠信。
• 創造力和足智多謀：創新思考，有效利用可用資源來發展解決方案和方法。
• 網路與保密：與業界建立專業關係
  合作夥伴，同時保持敏感資訊的機密性。
• 資格：至少擁有SPM資格

*SPS總部距離地鐵站僅500m*

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Role Overview:

The Training & Development Specialist will be responsible for designing, implementing, and evaluating training programs for employees within the life insurance department. This role will focus on developing comprehensive training initiatives to enhance product knowledge, sales skills, customer service, compliance, and overall professional growth of our team members.

Key Responsibilities:

• Design, develop, and implement training programs for new and existing employees in life insurance products, sales techniques, and customer service.
• Collaborate with subject matter experts to ensure training content is accurate, up-to-date, and aligned with industry regulations.
• Facilitate engaging onboarding sessions to introduce new hires to company policies, procedures, and product offerings.
• Coordinate orientation activities to integrate new employees into the organization's culture.
• Identify skill gaps through performance assessments and implement targeted training to address areas of improvement.
• Conduct ongoing training sessions to enhance sales techniques, client relationship management, and industry knowledge.
• Stay abreast of industry regulations and ensure that all training materials and programs are compliant with legal requirements.
• Conduct training sessions on regulatory updates and compliance standards.
• Develop and implement assessment tools to measure the effectiveness of training programs.
• Gather feedback from participants and stakeholders to continuously improve training content and delivery.

• Bachelor's degree in a relevant field (Training and Development, Human Resources, Business, etc.).
• Proven experience in developing and delivering training programs within the life insurance industry.
• In-depth knowledge of life insurance products, sales processes, and industry regulations.
• Strong communication and presentation skills.
• Certification in training and development (e.g., Certified Professional in Training and Development - CPTD) is a plus.

• You will be working in a fast-growing startup that promotes flexible and open culture

• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary