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職位描述: POS系統技術支援工程師負責為使用POS(銷售點)系統的客戶提供技術協助和支援。他們透過排除技術問題、提供系統使用指導以及為客戶遇到的問題提供解決方案來確保 POS 系統的順利運作。這些專業人員是客戶和技術團隊之間的重要紐帶,有助於及時解決問題並維持高水準的客戶滿意度。
職責:
總之,POS 系統技術支援工程師在提供技術援助、故障排除以及確保客戶對 POS 系統的滿意度方面發揮著至關重要的作用。他們擁有技術專長、溝通技巧和客戶服務導向的結合,能夠有效滿足零售和酒店業客戶的多樣化需求。
津貼和福利
3FS TECHNOLOGY SDN BHD is the leading Point of Sale (POS) company in Malaysia. Our headquarter is situated in Melaka since 2018 and our Branches is situated in Kuala Lumpur since 2021.
In 3FS, we specialized in providing the latest POS system for all sorts of business. Our main mission is to Provide POS and Accounting System with the best quality service and reasonable price to empower enterprises for digitalization and cyberization transformation, realizing the improvement in operation efficiency. With a team of professional and experienced POS experts, we are able to fully understand and fulfill our customers’ requirements. Our customer range includes cafe, tea shop, F&B industry, salon & massage centre, fashion shop, and retail shop. We would prefer a long-term business relationship with our clients, providing high quality point of sales system and offer them the best deal that we could offer.
Job Description: A POS System Technical Support Engineer is responsible for providing technical assistance and support to customers who are using POS (Point of Sale) systems. They ensure the smooth functioning of POS systems by troubleshooting technical issues, offering guidance on system usage, and providing solutions to problems encountered by customers. These professionals serve as a crucial link between customers and the technical team, helping to resolve issues promptly and maintain high levels of customer satisfaction.
Responsibilities:
In summary, a POS System Technical Support Engineer plays a vital role in providing technical assistance, troubleshooting issues, and ensuring customer satisfaction with POS systems. They possess a combination of technical expertise, communication skills, and customer service orientation to effectively address the diverse needs of customers in the retail and hospitality industries.
Perks & Benefits
3FS TECHNOLOGY SDN BHD is the leading Point of Sale (POS) company in Malaysia. Our headquarter is situated in Melaka since 2018 and our Branches is situated in Kuala Lumpur since 2021.
In 3FS, we specialized in providing the latest POS system for all sorts of business. Our main mission is to Provide POS and Accounting System with the best quality service and reasonable price to empower enterprises for digitalization and cyberization transformation, realizing the improvement in operation efficiency. With a team of professional and experienced POS experts, we are able to fully understand and fulfill our customers’ requirements. Our customer range includes cafe, tea shop, F&B industry, salon & massage centre, fashion shop, and retail shop. We would prefer a long-term business relationship with our clients, providing high quality point of sales system and offer them the best deal that we could offer.