Total 9 Tech Support job vacancies in Petaling Jaya

Job Description

• To assist in maintenance work procurement and productivity;
• To build a long term relationship with clients, suppliers and sub-contractors;
• To follow up on maintenance works and be the middle person of contact
  between clients, contractors and suppliers;
• To record maintenance works daily and arrange contractor or supplier
  accordingly;
• To monitor and review all the maintenance works by contractor and supplier;
  To perform other related duties as required during working hour

Job Requirement

• No working experience required.
• Required skill(s): MS Office.
• Good interpersonal skill, good initiative and positive attitude.
• Good team player with strong commitment and self‐motivated.
• Ability to work independently.
• Able to multitask and prioritize daily workload.
• Language skill: English and Bahasa Malaysia.

• Medical
• Miscellaneous allowance
• Education support

Job Description

• To assist in maintenance work procurement and productivity;
• To build a long term relationship with clients, suppliers and sub-contractors;
• To follow up on maintenance works and be the middle person of contact
  between clients, contractors and suppliers;
• To record maintenance works daily and arrange contractor or supplier
  accordingly;
• To monitor and review all the maintenance works by contractor and supplier;
• To perform other related duties as required during working hour

Job Requirement

1. No working experience required.
2. Required skill(s): MS Office.
3. Good interpersonal skill, good initiative and positive attitude.
4. Good team player with strong commitment and self‐motivated.
5. Ability to work independently.
6. Able to multitask and prioritize daily workload.
7. Language skill: English and Bahasa Malaysia.

1. Medical
2. Miscellaneous allowance
3. Education support

Job Brief

Primary – customer-oriented service representative to act as a liaison, and resolve any emerging problems our clients might face with accuracy and efficiency. Ensure excellent service standards and maintain high customer satisfaction.

Secondary– to effectively manage large amounts of data, turning data into information, information into insight. The target is to insert, update, and maintain accurate data to ensure smooth operations.

Job Responsibilities:

• Effectively manage incoming calls, identify and access customers’ needs to achieve customer satisfaction
• Handle complaints, provide appropriate solutions within time limit and follow up to ensure resolution
• In-house liaising between technical team and customers
• Interpret data, analyse results, and provide ongoing reports to management and customers
• Compile, verify accuracy, and review data for deficiency or errors, correcting any incompatibilities if possible
• Keep records of customer interactions, process customers’ accounts and file documents

Requirements:

• Diploma or higher
• Excellent communication and writing skills in ENGLISH and BAHASA MALAYSIA
• Computer literate (Microsoft Office – Word, Excel, etc.)
• Good time management and ability to work independently as well as part of a team
• Training provided

Perks & Benefits

• Central location
• Free snacks / Happy hours
• Personal leave

職位簡介

主要 – 以客戶為導向的服務代表充當聯絡人，準確且有效率地解決客戶可能面臨的任何新問題。確保卓越的服務標準並維持較高的客戶滿意度。

第二——有效管理大量數據，將數據轉化為訊息，將資訊轉化為洞察力。目標是插入、更新和維護準確的資料以確保順利運作。

工作職責：

• 有效管理來電，辨識並獲取客戶需求，實現客戶滿意度
• 處理投訴，限期提供適當解決方案並跟進確保解決
• 技術團隊與客戶之間的內部聯絡
• 解釋數據、分析結果並向管理階層和客戶提供持續報告
• 編譯、驗證準確性並檢查資料是否有缺陷或錯誤，如果可能，糾正任何不相容性
• 保存客戶互動記錄、處理客戶帳戶並歸檔文件

要求：

• 文憑或更高學歷
• 優秀的英語和馬來語溝通和寫作能力
• 精通電腦（Microsoft Office – Word、Excel 等）
• 良好的時間管理能力以及獨立工作和團隊合作的能力
• 提供培訓

津貼和福利

• 中心位置
• 免費小吃/歡樂時光
• 事假

Responsible for providing end users support such as troubleshooting PC/Notebook, configuring software, troubleshooting applications software, asset management including deployment and refreshment, installing and configuring phones/tablets, printers, local area networks, wide area networks, any piece of computer related peripheral or software that end user would be using. IT engineer has to perform their daily tasks by providing a high level of customer service to the end user.

Job Descriptions:

• General
• Provide level 1 support (assistance through phone calls, remote sessions, email, and ticketing tools)
• Provide level 2 users support (onsite support by attending to end user) on the following: o Troubleshooting network operating system, software and hardware o Being familiar with network operating system, software and hardware o Working within a ticketing system and creating documentation for new processes o Training staff to maximize the potential of existing technology o Taking new users through the orientation process o Providing individual support and training upon request o Providing recommendations about support and information access o Maintaining an updated inventory of software, hardware and resources o Demonstrated aptitude for continuous learning and innovative thinking o Able to work independently and in a team environment o Strong written, oral and interpersonal skills with a demonstrated ability to communicate with outside vendors and internal staff.
• Performing any other IT-related duties assigned.
• Performing after-hour on-call work when necessary.
• Support remote users' problems from Branches where necessary (including BCP sites).
• Prepare log tickets on any user's request attended and close the ticket upon the issue is resolved.
• Prepare a resolution after each log ticket has been done.
• Documenting case studies and relevant IT processes and procedures, and adding to the knowledge base of the organization.

Job Requirements:

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Computer Science / Information Technology
• Preferably at least 1 year of related working experience.
• Preferably specializing in Information Technology or equivalent.
• Good communication skills in English, and Malay (Mandarin and Chinese are a plus) language for both spoken and written.

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss it further!

• [NOTE] We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!

NIQ is seeking a highly organized and detail-oriented Sales Support Administrator with experience in Microsoft Dynamics and Microsoft Suite. The ideal candidate will be a proactive team player with excellent communication skills and a strong focus on customer satisfaction. This role requires exceptional organizational abilities, a keen eye for detail, and the ability to take decisive action. 

Responsibilities: 

• Utilize Microsoft Dynamics to support the sales team by accurately maintaining existing client and new prospect data, managing sales pipelines, and generating reports. 
• Collaborate with the sales team to ensure timely and accurate entry of client orders, including pricing, product details, and delivery schedules. 
• Provide administrative support to the sales team by preparing sales presentations, proposals, and contracts, ensuring all documents are accurate, professional, and meet company standards. 
• Monitor and track sales activities, such as customer interactions, leads, opportunities, and follow-up actions, using Microsoft Dynamics to ensure timely and effective customer engagement. 
• Assist in preparing sales forecasts and performance reports, analyzing data to identify trends, opportunities, and areas for improvement. 
• Coordinate with cross-functional teams to ensure seamless order fulfillment, resolve customer inquiries, and optimize the overall sales process. 
• Maintain up-to-date knowledge of product features, pricing, and promotions to provide accurate and relevant information to clients and the sales team. 
• Contribute to the continuous improvement of sales support processes and systems, making recommendations for enhancements and implementing approved changes. 
• Provide exceptional customer service by promptly responding to client inquiries, resolving issues, and ensuring client satisfaction throughout the sales process. 
• Collaborate with the sales team to develop and maintain positive customer relationships, identifying upselling and cross-selling opportunities

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich society through constant innovation and development of solution-driven tools.

Job Responsibilities:

• Undertake daily administrative tasks to ensure the functionality and coordination of IMC department’s activities.
• Actively monitor, review and manage customer enquiries, ensure excellent and superior customer services, response timely to customers.
• Manage and monitor marketing gift inventory and prepare for event and internal stakeholder request.
• Arrange delivery of marketing material to internal stakeholder.
• Search for new vendor and request quotation, raise Purchase Requisition form, request PO & follow up with invoice.
• To ensure systematic documentation and filings.
• Asist in keeping track marketing budget.
• Assist in events, marketing activities/campaigns whenever required.
• Coordinate and prepare for internal and external audits.
• Liaise with respective departments on the update and maintenance of the policies and procedures.
• Perform any other related duties as and when directed by superior.

Job Requirements:

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Finance / Accountancy / Banking, Economics, Marketing, Business Studies / Administration / Management
• Preferably at least 3 years of related working experience.
• Preferably Executive specializing in Sales / Marketing or equivalent.
• Good communication skills in English and Malay language for both spoken and written
• 1 Full-time/Permanent position available

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss further!

[NOTE] We regret to inform that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!

Job Responsibilities:

• To provide Level 1.5 technical and process assistance to end-users via remote channels (eg: phone, email, live chat, web form). Have experience in using IT Services tools for user support and troubleshooting.
• To perform an initial assessment, attempts to resolve or escalate the problem, based on the agreed service level.
• To escalate to 2nd level support group when required with a detailed description of the problem for further troubleshooting and resolution.
• Provide support and resolve problems to the end user’s satisfaction.
• Monitor and respond quickly and effectively to requests received through the IT Service Desk.
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out basis on priority.
• Document internal procedures.
• To perform work in compliance with specified KPI/service level requirements.

Job Requirement:

• Candidate should possess a Professional Certificates, Diploma / Advanced Diploma, Bachelor's Degree or equivalent in Engineering (Computer / Telecommunication), Computer Science / Information Technology
• Preferably at least 3 years of related working experience.
• Preferably Non-Executive specializing in Information Technology or equivalent.
• Good communication skills in English, and Malay language for both spoken and written.

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss it further!

[NOTE] We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!

Job Brief:

Responsible for providing end users support such as troubleshooting PC/Notebook, configuring software, troubleshoot applications software, asset management including deployment and refreshment, installing and configuring phones/tablets, printers, local area networks, wide area networks, any piece of computer related peripheral or software that end user would be using. IT engineer has to perform their daily tasks by providing a high level of customer service to the end user.

Job Responsibilities:

• General
• Provide level 1 support (assistance through phone calls)
• Provide level 2 users support (onsite support by attending to end user) on the following: o Troubleshooting network operating system, software and hardware o Being familiar with network operating system, software and hardware o Working within a ticketing system and creating documentation for new processes o Training staff to maximize the potential of existing technology o Taking new users through the orientation process o Providing individual support and training upon request o Providing recommendations about support and information access o Maintaining an updated inventory of software, hardware and resources o Demonstrated aptitude for continuous learning and innovative thinking o Able to work independently and in a team environment o Strong written, oral and interpersonal skills with a demonstrated ability to communicate with outside vendors and internal staff.
• Performing any other IT-related duties assigned.
• Performing after-hour on-call work when necessary.
• Support remote user's problem from Branches where necessary (including BCP sites).
• Prepare log tickets on any user's request attended and close the ticket upon the issue is resolved.
• Prepare a resolution after each log ticket has been done.
• Documenting case studies and relevant IT processes and procedures, and adding to the knowledge base of the organization.

Job Requirements:

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Computer Science / Information Technology
• Preferably at least 1 year of related working experience.
• Preferably specializing in Information Technology or equivalent.
• Good communication skills in English, Malay, Mandarin, and Chinese language for both spoken and written.

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss it further!

[NOTE] We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!