Total 8 Senior Executive System Technician job vacancies in Kuala Lumpur

Job Description: A POS System Technical Support Engineer is responsible for providing technical assistance and support to customers who are using POS (Point of Sale) systems. They ensure the smooth functioning of POS systems by troubleshooting technical issues, offering guidance on system usage, and providing solutions to problems encountered by customers. These professionals serve as a crucial link between customers and the technical team, helping to resolve issues promptly and maintain high levels of customer satisfaction.

Responsibilities:

• Technical Assistance: Provide technical support and assistance to customers experiencing issues with POS systems. This includes troubleshooting hardware and software problems, diagnosing technical issues, and offering solutions.
• Customer Communication: Communicate effectively with customers to understand their technical concerns and provide clear explanations and instructions. Maintain a professional and courteous demeanor while addressing customer inquiries and issues.
• Problem Resolution: Work diligently to identify and resolve technical issues related to POS systems. Utilize problem-solving skills and technical knowledge to offer timely solutions and ensure minimal disruption to customer operations.
• Documentation: Maintain detailed records of customer interactions, technical issues reported, and solutions provided. Document troubleshooting steps and resolutions for future reference and to contribute to knowledge-sharing within the technical support team.
• System Configuration: Assist customers with the configuration and setup of POS systems, including software installation, device integration, and network configuration. Ensure that POS systems are properly configured to meet the specific requirements of each customer.
• Training and Education: Provide training and guidance to customers on how to use POS systems effectively. Conduct training sessions, create instructional materials, and offer ongoing support to ensure that customers are proficient in utilizing the features and functionalities of POS systems.
• Collaboration: Collaborate closely with internal technical teams, including software developers, hardware engineers, and quality assurance personnel, to escalate complex technical issues and coordinate efforts to resolve customer problems efficiently.
• Continuous Improvement: Stay updated on industry trends, new technologies, and advancements in POS systems. Continuously improve technical knowledge and skills through training, self-study, and participation in professional development activities.
• Customer Satisfaction: Strive to exceed customer expectations by delivering exceptional technical support and ensuring that customer needs are met promptly and effectively. Monitor customer satisfaction levels and take proactive measures to address any issues or concerns raised by customers.
  Quality Assurance: Participate in quality assurance activities to ensure the reliability, performance, and security of POS systems. Conduct testing and validation of software updates, patches, and new releases to verify compatibility and stability.

In summary, a POS System Technical Support Engineer plays a vital role in providing technical assistance, troubleshooting issues, and ensuring customer satisfaction with POS systems. They possess a combination of technical expertise, communication skills, and customer service orientation to effectively address the diverse needs of customers in the retail and hospitality industries.
 
 
 
 
 
 

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Reward System

職位描述： POS系統技術支援工程師負責為使用POS（銷售點）系統的客戶提供技術協助和支援。他們透過排除技術問題、提供系統使用指導以及為客戶遇到的問題提供解決方案來確保 POS 系統的順利運作。這些專業人員是客戶和技術團隊之間的重要紐帶，有助於及時解決問題並維持高水準的客戶滿意度。

職責：

• 技術援助：為遇到 POS 系統問題的客戶提供技術支援和協助。這包括解決硬體和軟體問題、診斷技術問題以及提供解決方案。
• 客戶溝通：與客戶進行有效溝通，了解他們的技術問題並提供清晰的解釋和說明。在解決客戶詢問和問題時保持專業和禮貌的舉止。
• 問題解決：努力識別和解決與 POS 系統相關的技術問題。利用解決問題的技能和技術知識提供及時的解決方案並確保對客戶營運的干擾最小化。
• 文件：維護客戶互動、報告的技術問題和提供的解決方案的詳細記錄。記錄故障排除步驟和解決方案以供將來參考並促進技術支援團隊內的知識共享。
• 系統配置：協助客戶進行POS系統的配置和設置，包括軟體安裝、設備整合和網路配置。確保正確配置 POS 系統以滿足每個客戶的特定要求。
• 培訓和教育：為客戶提供如何有效使用 POS 系統的培訓和指導。舉辦培訓課程、創建教學材料並提供持續支持，以確保客戶熟練使用 POS 系統的特性和功能。
• 協作：與內部技術團隊（包括軟體開發人員、硬體工程師和品質保證人員）密切協作，將複雜的技術問題升級並協調努力，以高效解決客戶問題。
• 持續改進：隨時了解 POS 系統的產業趨勢、新技術和進步。透過培訓、自學和參加專業發展活動不斷提高技術知識和技能。
• 客戶滿意度：透過提供卓越的技術支援並確保及時有效地滿足客戶需求，努力超越客戶的期望。監控客戶滿意度並採取積極措施解決客戶提出的任何問題或疑慮。
  品質保證：參與品質保證活動，確保 POS 系統的可靠性、性能和安全性。對軟體更新、修補程式和新版本進行測試和驗證，以驗證相容性和穩定性。

總之，POS 系統技術支援工程師在提供技術援助、故障排除以及確保客戶對 POS 系統的滿意度方面發揮著至關重要的作用。他們擁有技術專長、溝通技巧和客戶服務導向的結合，能夠有效滿足零售和酒店業客戶的多樣化需求。

津貼和福利

• 津貼（旅費、交通費等）
• 定期團隊活動
• 公司旅行
• 醫療保險
• 事假
• 開放文化
• 個人發展機會
• 獎勵系統

We're currently looking for an experienced System Analyst to join our project team from Hong Kong to work on a banking customer's project in Singapore and Malaysia.

In this role, you will be expected to:

• Liaise with the banking customer and gather user requirement
• Convert the user requirement to technical specification document and determine operational feasibility.
• Assign the development work to developers in Shenzhen
• Perform code review
• Develop software verification plans and quality assurance procedures.
• Perform end-to-end testing before delivery.

Requirements:

• Possess at least a Professional Certificate/ Advance Diploma/ Bachelor's degree in Computer Science/ Software Engineering or equivalent qualification.
• At least 5 years experience in the software engineering role. Working experience in the banking IT solutions field or Forex knowledge will be an added advantage.
• Basic understanding of software architecture, and microservices.
• Programming Language: Java with experience with J2EE based distributed applications (including Multi-Threading, JDBC/JPA, JMS, JAX-WS, REST services, SOAP web services, Java Message Service, Spring, JVM & Garbage collector tuning, etc).
• Database: DB2, Oracle, MySQL
• Language requirement: Proficiency in the Mandarin language is a MUST as this position will be required to communicate with Shenzhen colleagues on a daily basis.

You may also contact us at +603-2276 2929/ 3939 to understand more about the job.

Perks & Benefits

• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Regular team activities
• Open culture

Requirements:

• Recognized university degree in Computer Science, Information Technology, Business Information Systems or related fields
• Minimum 3-5 years’ working experience
• Knowledge in relevant operating system, computer hardware/software, programming
• Good troubleshooting and problem-solving skills
• Effective communication and interpersonal skills

Job Purpose:

Develop and implement all Information Technology (IT) and Record Management (RM) activities to ensure smooth running of the operations, within the limits of requirements, specifications, costs and timelines.

Key Accountabilities:

1.       Strategy and Plans

• Develop and implement IT and RM strategy and plans in line with business strategy in maximizing value creation. Define company and users’ requirement and yearly budget required for the implementation.

2.       IT Management

• Develop, implement and manage requirement for information technology, computer systems, applications, software, hardware and other related areas which may include providing advisory and training to users, resolving issues and problems, managing security and access of network and backup system, conducting evaluation and upgrade exercise of IT system to ensure adequacy and operating effectiveness to meet users' requirements.
• Research on industry future trends and best practices; identify and implement improvement opportunities using innovative and advanced techniques including digital to drive cost-benefit improvements.
• Act as a central body to manage a master list and keep track of all IT assets, computer systems, applications, software, hardware available in the company; consolidate and prepare Fixed Asset (FA) report to accurately capture asset value and proper tagging of assets, conduct periodical asset verification exercise to ensure integrity of reporting.
• Liaison between internal users and service providers or vendors on any company specific requirement in managing risk to overall system security.

3.       Record Management

• Create, manage, and maintain a fit for purpose record management system and process from records creation, classifications, security & accessibility, preservation through to disposal, complying to company's policies and procedures and regulatory requirement in order safeguard company’s interest.
• Manage and track the operationalization of record management in the company and maintain a proper process for knowledge retention in order to maximize effectiveness of the Record Management system.

4.       Business Continuity Management

• Coordinate the implementation of Business Continuity and Disaster Recovery plan to ensure continuity of business operations while minimizing business downtime, opportunity and financial losses and/or adverse business reputation impact during disaster or crisis.

5.       Improvement and Sustainability

• Implement improvement initiatives to support sustainability of information technology and record management delivery through adoption of industry best practices, technological and digital advancement to maximize value creation.

6.       Other Duties as Assigned by the Company

• Plan and execute all other duties as assigned by the company.

Generic Accountabilities:

1.       Networking and Relationship Building

• Foster and sustain effective working relationships and rapport with the government authorities, business and management institutions, national and key industry players and service providers in order to keep abreast with latest development in the relevant markets and capitalize on insider status and strategic alliances to capture opportunities for new business ventures and enhance public confidence in the company business solutions, products and services.

2.       Good Governance

• Enforce the implementation of applicable procedures and guidelines and affect the compliance to statutory and legislative requirements in order to ensure conformance to the established Limits of Authority (LOA), policies and government regulations to safeguard company and shareholders’ interest, image and reputation.

3.       Mindset, Behavior & Culture

• Develop and implement distinctive mindset, behavior and culture within the working team to achieve high work performance by adopting and implementing value interventions, tools and methodologies to promote and instill high sense of commitment, ownership, integrity and loyalty that will contribute to operational excellence.

4.       Leadership & Capability Development

• Drive the development of competent working team that will enhance and sustain staff capabilities in achieving high performance delivery to ensure internalization of the right leadership and capabilities in executing their jobs.

5.       HSE Policies and Code of Conduct

• Communicate, interpret, and champion the execution of the objectives and provisions of the Health, Safety and Environment (HSE) policies and Codes of Conduct and Business Ethics (COBE) within the working team and undertake appropriate mitigation and/or intervention programs.

Perks & Benefits

• Flexible working hours
• Casual dress code
• Medical insurance

我們目前正在尋找一位經驗豐富的系統分析師加入我們的香港專案團隊，負責新加坡和馬來西亞的銀行客戶專案。

在此職位上，您將被期望：

• 與銀行客戶聯絡並收集用戶需求
• 將使用者需求轉化為技術規格文件並確定操作可行性。
• 將開發工作分配給深圳的開發商
• 執行程式碼審查
• 制定軟體驗證計劃和品質保證程序。
• 交付前執行端到端測試。

要求：

• 至少擁有電腦科學/軟體工程專業證書/高級文憑/學士學位或同等資格。
• 至少 5 年軟體工程經驗。銀行 IT 解決方案領域的工作經驗或外匯知識將是一個額外的優勢。
• 對軟體架構和微服務有基本的了解。
• 程式語言： Java，具有基於J2EE 的分散式應用程式的經驗（包括多執行緒、JDBC/JPA、JMS、JAX-WS、REST 服務、SOAP Web 服務、Java 訊息服務、Spring、JVM 和垃圾收集器調優等）。
• 資料庫： DB2、Oracle、MySQL
• 語言要求：必須精通普通話，因為該職位需要每天與深圳同事溝通。

津貼和福利

• 附近的公共交通
• 中心位置
• 彈性的工作時間
• 休閒著裝要求
• 定期團隊活動
• 開放文化

Salary Range: 

RM 2000 to RM 6000

Responsibilities:

• Routine maintenance and cleaning of various types of aircond units
• Maintain/service aircond.
• Troubleshoot aircond damage.
• Split Unit - 1HP to 5HP.
• Have installation experience and able to execute house renovation project is a plus
• From Academy is a plus
• Perform highly diversified duties to install and maintain production machines.
• Translate and interpret equipment manuals and work orders to perform required maintenance and service.
• Diagnose problems, replace or repair parts, test and make adjustments.
• Perform regular preventive maintenance on machines, equipment and plant facilities.
• Utilise a variety of hand and power tools, electric meters and material handling equipment in performing duties.
• Identify faulty operations, defective material and report those and any unusual situations to proper supervision.
• Adhere to safety regulations and maintain clean and orderly work areas.

Requirements:

• Good Working Altitude
• Good Attendance
• Have a valid GDL driving license is a plus
• Office location Kuala Lumpur Kepong
• Proven experience as aircon technician/ maintenance technician
• Familiarity of general maintenance processes and methods.
• Working knowledge of tools, common appliances and devices.
• Manual dexterity and problem-solving skills.
• Solid physical condition and strength with a willingness to work overtime.
• Minimum SPM/O level or equivalent; Certificate in HVAC, building maintenance technology or relevant field will be a plus.
• Certified Maintenance and Reliability Professional (CMRP) is desired.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Open culture
• Personal development opportunities

要求：

• 電腦科學、資訊科技、商業資訊系統或相關領域認可的大學學位
• 至少3-5年工作經驗
• 相關作業系統、電腦硬體/軟體、程式設計知識
• 良好的故障排除和解決問題的能力
• 有效的溝通和人際交往能力

工作目的：

制定並實施所有資訊科技 (IT) 和記錄管理 (RM) 活動，以確保在要求、規格、成本和時間表的範圍內順利運作。

主要職責：

一、策略與計劃

• 制定並實施符合業務策略的 IT 和 RM 策略和計劃，以最大限度地創造價值。定義公司和使用者的要求以及實施所需的年度預算。

2. 資訊科技管理

• 開發、實施和管理資訊技術、電腦系統、應用程式、軟體、硬體和其他相關領域的要求，其中可能包括向使用者提供諮詢和培訓，解決問題和問題，管理網路和備份系統的安全和訪問，進行評估和管理IT系統升級演練，確保其充分性和運作有效性，滿足使用者的需求。
• 研究產業未來趨勢和最佳實踐；使用創新和先進的技術（包括數位技術）來識別和實施改進機會，以推動成本效益的改進。
• 作為中央機構來管理主清單並追蹤公司可用的所有 IT 資產、電腦系統、應用程式、軟體、硬體；整合和準備固定資產（FA）報告，以準確捕捉資產價值並正確標記資產，定期進行資產核查以確保報告的完整性。
• 內部使用者和服務提供者或供應商之間就管理整體系統安全風險的任何公司特定要求進行聯絡。

3. 記錄管理

• 創建、管理和維護適合目的的記錄管理系統和流程，從記錄創建、分類、安全性和可訪問性、保存到處置，遵守公司的政策和程序以及監管要求，以維護公司的利益。
• 管理和追蹤公司記錄管理的運作情況，並維護適當的知識保留流程，以最大限度地提高記錄管理系統的有效性。

4. 業務連續性管理

• 協調業務連續性和災難復原計畫的實施，以確保業務營運的連續性，同時最大限度地減少災難或危機期間的業務停機時間、機會和財務損失和/或不利的業務聲譽影響。

5. 改進和永續性

• 透過採用行業最佳實踐、技術和數位進步，實施改進舉措，支持資訊技術和記錄管理交付的可持續性，從而最大限度地創造價值。

六、公司賦予的其他職責

• 規劃並執行公司指派的所有其他職責。

一般責任：

1. 網路和關係建設

• 與政府部門、企業和管理機構、國家和主要行業參與者以及服務提供者建立和維持有效的工作關係和融洽關係，以便及時了解相關市場的最新發展，並利用內部地位和戰略聯盟來抓住機遇新業務並增強公眾對公司業務解決方案、產品和服務的信心。

2. 良好的治理

• 強制實施適用的程序和準則，並影響對法定和立法要求的遵守，以確保符合既定的權限（LOA）、政策和政府法規，以維護公司和股東的利益、形象和聲譽。

3. 心態、行為與文化

• 在工作團隊中發展和實施獨特的思維方式、行為和文化，透過採用和實施價值介入、工具和方法來促進和灌輸高度的承諾感、主人翁意識、正直和忠誠度，從而實現高工作績效，從而實現卓越營運。

4. 領導力與能力發展

• 推動有能力的工作團隊的發展，這將增強和維持員工實現高績效交付的能力，以確保正確的領導力和執行工作的能力內化。

5. HSE 政策與行為準則

• 在工作團隊內溝通、解釋和支持健康、安全和環境 (HSE) 政策以及行為準則和商業道德 (COBE) 的目標和規定的執行，並採取適當的緩解和/或乾預計劃。

津貼和福利

• 彈性的工作時間
• 休閒著裝要求
• 醫療保險

Job Purpose

• Administer, maintain and support MFM Group of Companies Servers, IT related computer hardware & software, network infrastructure & its connectivity to ensure smooth operation.

Job Accountabilities

• Ensure efficiency in PC software, hardware support and high availability of network infrastructure for WAN (broadband) and LAN, wired and wireless communication within the Group of Companies.
• Proactively monitor, identify and resolve technical problems, network infrastructure, configure and administer IT related hardware/software problems to meet users’ expectations within a stipulated time.
• Maintain all IT related inventory and software licensing control.
• Generate / maintain appropriate technical documentation, system manuals, workflow processes, procedures and guidelines.
• Evaluate and recommend IT related hardware and software solution.
• Supervise and work with vendors to ensure projects/tasks are implemented as per specification and on time.
• Ability to integrate various hardware platforms, whenever necessary in different topology.
• Assist in every related area of network infrastructure and IT related hardware/software whenever required to ensure the continuous smooth running of the operation.