1. Responsibilities
· Manage the business requirements and functional solution aspects of the project.
· Analyse the stakeholders’ needs, scope the problem and develop business case to address the problem.
· Document requirements, source and evaluate alternatives, and recommend solution that best fits the stakeholders’ needs.
· Work with the stakeholders to ensure smooth deployment and adoption of new solution.
· Perform business analysis:
- Business Analysis Planning and Monitoring: Identify stakeholders, techniques and processes to manage, track and trace requirements.
- Enterprise Analysis: Refine and clarify business need, define solution scope and develop business case.
- Elicitation: Explore, identify and document business needs
- Requirements Analysis: Assess current state, analyse stated requirements of stakeholders and elaborate to sufficient detail that accurately defines business need within specified scope.
- Solution Assessment and Validation: Source and evaluate alternatives to identify solution that best fits business need, identify gaps, and determine workarounds/changes to the solution. Assess deployed solutions to see how well they met the original need.
· Manage conflicts, issues and changes to ensure stakeholders and project team remain in agreement on solution scope, communicate and manage expectations of stakeholders.
· Prepare end user documentation (training manual, user manual, business process flows) on the operation or maintenance of technical systems.
· Assists with the documentation of technical design, specification, and technical solution.
· Maintains document repositories used by project teams and assists with project documentation as needed.
2. What we are looking for
· Business Analysis certification (Certification of Competency in Business Analysis™ (CCBA®), Certified Business Analysis Professional™ (CBAP®)) or an equivalent certification will be an added advantage.
· Hands-on experience in full project development life cycles
· Past track record in business analysis, application solutioning and design
· Ability to model business requirements in business process modelling tool.
· Ability to perform qualitative, quantitative and root-cause analysis.
· Ability to facilitate discussions/workshops to elicit, manage and prioritise key business needs.
· Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.
· Knowledge in one of the following areas will be added advantage, Agile Methodology, Business Process Reengineering, Customer Relationship Management, Data Analytics, ERP, Digital and Mobile Technologies, Knowledge Management
· Knowledge of Singapore Government procurement and governance processes will be an added advantage.
Knowledge of design thinking and workshop facilitation will be an added advantage.
