Company:
Universal Collision Center Inc.
The Universal Collision Centre (UCC) is looking for a Collision Repair Advisor to join our growing team! If you are hard-working, passionate, and determined, then Capital Automotive Group is for you!
The Collision Repair Advisor works with the customer, insurance adjuster and the Auto Body Technicians to coordinate the repair of vehicles ensuring an exceptional customer experiance.
The Job:
- Maintain ongoing communication with adjuster, production staff, and customers regarding repair status
- Interact with customers and understanding their requirements
- Meet with customer when picking up vehicle to ensure customer satisfaction
- Give suggestions and recommendations to customers regarding their vehicle
- Estimate the cost and the time for the repair/up-gradation of the vehicle
- Coordinate work processes with the technicians and other departments of the organization
- Follow automobile industry safety norms and standards
- Take telephone inquires and queries of customers
- Make evaluating reports for the establishment and attend the training process for new products
Qualifications
- At least one year of direct experience in a similar role
- Excellent written and verbal communication skills
- Ability to effectively manage time and meet deadlines
- Sound understanding of all automotive functionalities
- Ability to negotiate with clients
We offer challenging, meaningful work in a dynamic environment, exceptional leadership , and the support to succeed. Join us and ignite your career!
At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.
Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.
Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.
