Total 4,474 Software Engineer job vacancies in Customer Service category in The United States of America

• Installation and commissioning photocopier machines at customer premises

• Diagnose and repair of photocopy machines on and off site

• Investigate, resolve maintenance and repair issues of the equipments

• Conduct preventive maintenance

• Manage tool kit, spare parts and consumable supplies precisely

• Provide training and advice to customer on operation and basic maintenance of machines

• Attend IT related calls based on networking

• EZ-link payment Machine setup and operation

• Team player and communicates effectively with customers.

Call : 97638555

If you have experience in corporate infrastructure support, that’s the icing on the cake. Our support team is a critical part of our huge and dynamic ecosystem, and we are looking for the best people out there. Join us to experience the complete grasp on designing, installing and maintaining our very own communications!

The Job:

• Research and identify solutions related to the software and hardware’s issues.
• Diagnose and troubleshoot technical issues such as account setup, network configuration,  etc.
• Document technical knowledge in the form of notes and manuals.
• To administer and maintain the company's servers & IT infrastructure.
• Oversee and maintain the company's corporate services such as phone system, email, domain name etc.
• Perform troubleshooting, backup, archiving, and disaster recovery.
• Install and upgrade computer software and network equipment.
• Assist in Asset Management.

The Person:

• Possesses at least Diploma / Degree holder in Information Technology, Computer Science, Computer Studies or equivalent. 
• At least 1 year of working experience as Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Have the ability to diagnose and troubleshoot basic technical issues.
• Possesses hands-on experience with Windows/Linux/Mac OS environments.
• Have a good understanding of computer systems, mobile devices and other tech products.
• Excellent problem-solving and communication skills.
• Positive, proactive and has a service-oriented attitude.

• Annual Leaves- Additional annual leave will be credited to you on a yearly basis.
• Medical and Insurance Coverages - We have got you covered.
• Opportunities - Above training and guidance, you will have the opportunity to try, to build your confidence and become your best self, and to interact and build a strong relationship.
• Rocking Diversity- Play hard, work harder with people of diverse skill sets and experiences! Challange yourself to step out of your comfort zone, and you'll find yourself growing in way you'd never imagine.

Job Summary

If you have a passion for water analyzer, flowmeter, and particle counter, join us as a Service Engineer and apply your skills!

We Offer:

- Cohesive Working Environment, Great Teamwork!

- Good Benefits and Career progression opportunities!

- Opportunities for Enhanced Learning!

Here are some of the BENEFITS:

- Comprehensive Group Insurance Coverage

- Dental and Optical Care reimbursement benefits

- Time Off, Birthday Leave & Vouchers, & etc.

- Target incentives

Job Description

• Servicing and maintenance of water analyzer, flowmeter, and particle counter.
• Troubleshooting of water analyzer, flowmeter, and particle counter.
• Commissioning of water analyzer, flowmeter, and particle counter.
• Station on-site for maintenance job and standby for after office hour activation technical support.
• Coordinate with customers to ensure committed service work scopes are executed without business interruption.
• Report generating on all service-related activities.
• Adhere to legal regulations and abide to the safety protocol of all customers and company. To ensure the safety of personnel, equipment, and property at all times.
• Maintain good relationships with customers to achieve positive customer satisfaction.
• Undertake ad-hoc tasks as and when assigned by Department Manager.
• Training will be provided.

Job Requirement

• Min. Nitec in Electrical/ Electronic Engineering discipline.
• Min. 1 year of experience in instrumentation and controls.
• Willingness to learn. Good working attitude.
• Good communication and interpersonal skills.
• Posses Class 3 driving license.

Primary Functions:

• Customer Support: Respond to customer inquiries and technical issues through various channels such as phone, email, chat, or ticketing system. Provide prompt and courteous assistance, ensuring customer satisfaction and a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Use your technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Technical Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance the efficiency of the support team.
• Collaboration with Internal Teams: Collaborate with other teams such as development, quality assurance, and product management to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
• Continuous Learning: Stay updated with the company's product offerings, industry trends, and emerging technologies. Continuously enhance your technical skills and knowledge through training, certifications, and self-study.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Requirement:

• Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching and common protocols.
• Communication Skills: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
• Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently. You should be able to think critically, perform root cause analysis, and apply logical troubleshooting methods to reach resolutions.
• Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
• Teamwork and Collaboration: The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
• Technical Documentation: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
• Adaptability and Learning Agility: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Other Information:

• Working hours: 9am to 6pm, Mon-Fri*
• Standby Duties after office hours on rotating basis with team members
• Salary will commensurate with qualifications and experiences
• 13-month AWS / Variable bonus
• Selected candidates might be selected to pursue these specializations in future:

o Security Awareness

o Defensive Security

o Offensive Security

• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.

*Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

At Otis, it’s our people that make us different. Come and join OTIS today and be part of the Forbes 2023 World's Best Employers!

Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights.

About You

You will be responsible to manage a team of service and callback technicians in day-to-day operations and the productivity of each technician.

Key Responsibilities

• Manage a team of service and callback technicians in the day-to-day operations of lifts and escalators
• Responsible for the productivity of each technician
• Monitor of callback trend and implement actions to reduce callback
• Responsible to eliminate Rebel and critical units (if any)
• Ensure that technicians attend to callback promptly and within the stipulated response time
• Ensure that the equipment availability meets the required KPI
• Ensure that the equipment downtime is within the permitted repair time
• Ensure that the equipment are serviced according to the servicing schedule and strictly no missed servicing
• Attend site meetings, fault callback meeting and ensuring that the follow up works are completed timely
• Verification of existing inventory and preparation of purchase requisition and sales order via JDE system
• Extract callback data for monthly report analysis via Service Management System (SMS) system
• Record and update order tracker promptly based on monthly forecast and perform goods receiving upon material delivery and job completion
• Gather site findings and submit via field turn back (FTB) for defective components
• Record technician’s tools and equipment calibration expiry date on a monthly basis
• Prepare and issue PPE, tools and equipment to technicians as and when required
• Responsible for providing field and administration support to the service & operations teams

Requirement

• Degree/ Diploma in relevant Engineering Discipline
  Min. 3 years of working experience as Service Engineer
• Prior experience in lift and escalator industry is preferred
• Excellent stakeholders management and interpersonal skills
• Ability to multitask and work under pressure
• A leader and a team player, enjoy fast and dynamic multicultural work environment

About OTIS
Otis is the world’s largest elevator and escalator manufacturing, installation, and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally.

Otis has more than 69,000 employees, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians.

We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies, and cultures to better serve our customers. So just imagine where you can take your career!

Responsibilities:

• Commissioning, maintenance and troubleshooting of equipment, machinery, and products.

• Provide technical support and effective solutions to customers’ concerns and requests.

• Communicating with clients and technicians to ensure that services are delivered effectively.

• Monitoring equipment and machinery performance and conduct safety checks.

• Complete documentations and findings on service activities to Managers.

• Ensure all work activities are carried out in compliance with the company safety standards.

• Support and to comply SOP guidelines and documentation.

Requirements:

• Diploma / Degree in Engineering field

• Minimum 2 years of relevant experience in similar role / MRO

• Knowledge & skill in mechanical and hydraulic

• Self-motivated and a growth mindset

• Proficient in MS Office and technical drawings

JOB DESCRIPTION

1. Provide technical support, troubleshooting and repair of car park equipment.
2. Diagnose and troubleshoot electronic boards, CCTV, network issues.
3. Perform preventive maintenance, replacement of parts at car park sites.
4. Termination of different types of electrical, communication cables.
5. Install, test and commission car park systems.
6. Documentation of service, maintenance and testing records.
7. Provide end-user training.
8. Any other tasks as assigned by superior.

JOB REQUIREMENT

1. ITE / Diploma / Degree in Electrical/Electronic or equivalent.
2. Class 3 driving license.
3. Background in car park system, CCTV, alarm system, access control system is a plus.
4. Minimum 3 years of working experience in networking, servicing and maintenance of car park systems.
5. Candidate with more years of experience will be considered for senior position.
6. Possess analytical, problem-solving with strong end to end troubleshooting skills and good inter-personal communication.
7. Good planning and time management skills to achieve job efficiency.
8. Mature, pro-active working attitude and team player.
9. Able to work independently with minimal supervision at different locations.
10. Able to work two rotating shifts and weekends.

Job Description

• Execute field technical support to commission, maintain, troubleshoot, and repair equipment and/or systems assigned.
• Develop relevant technical checklists and work instructions.
• Be the technical liaison between suppliers and team members if so assigned.
• Provide technical and engineering assistance to sales staff (if any).
• May be assigned to secure or maintain contracted service sales in the area of provision of preventive and corrective maintenance contract with customers.
• Interface with relevant stakeholders to facilitate service requests fulfilment.

Job Requirement

• Minimally a Diploma in Biomedical Engineering / Mechatronics / Electrical / Electronic.
• At least 2 years hands-on working experience in field service support or equivalent technical experience. Those with lesser experience can work as Assistant Engineer to start with.
• Good technical and analytical trouble shooting skills in equipment and systems.
• Independent, self-sufficient and customer oriented individual.
• Requires commuting within Singapore from site to site to execute duties.
• Proficient in spoken and written English
• Basic knowledge in IT networking or electrical engineering

Job Description

1. On-site semiconductor equipment installation, commission & technical support.
2. Resolve technical issues on equipment, process, software.
3. Understanding of the Etch / Clean / Deposition hardware is an advantage.
4. Perform installation / de-installation from layout to commission.
5. Coordinate logistics arrangement.
6. Ensure good Environment Health Safety (EHS) compliance.
7. Preparation of technical issue report.
8. Able to work in Cleanroom environment.
9. Willing to support short term, overseas assignment
10. Minimum 2 years working experience in the field of Equipment maintenance.n Preferably with experience in Semiconductor Industry with technical hands-on experiences.
11. Candidates with no experience are welcome, as training will be provided.
12. A competitive remuneration package will be offered to the successful candidate.

Job Requirement

1. Should be self-motivated, self-starter, eager to learn and good team player. Ability to work under pressure.
2. Dynamic and committed with proactive working attitude ( good initiatives, excellent interpersonal and problem -solving skills ).
3. Possess production hands-on experience / strong capability in equipment
4. Strong knowledge of project management skills.
5. Product training will be provided.
6. Minimum Diploma in Electrical/ Electronic Engineering/Semiconductor or its equivalent for Field Service Engineer position.
7. Minimum ITE/NTC in Electrical/Electronic/Mechatronics or relevant engineering field for Associate Engineer position.

Job Description & Requirements

Responsibilities:

• To provide technical services and support of hardware and software issues on desktop, servers involving application installation, setup and maintenance of clinical devices
• Network and security troubleshooting
• Handle investigation of IT technical issues raised by users
• Coordinate with Project Lead on field visits and other technical matters
• Escalate service issues that cannot be completed within agreed service levels or timeline
• Communicate with users as required, in keeping users informed of incident progress.

Requirements:

• Possess Diploma in any relevant Information Technology / Computer Science field
• Candidates with min 2 years of experience working in the IT field will be an added advantage
• Diagnosis skills of technical issues
• This position requires a considerable amount of pushing, pulling, stooping, bending and lifting.
• Good interpersonal skills and team player
• Ability to multi-task and adapt to changes quickly
• Self-motivated with the ability to work in a fast moving environment
• Candidates must be able to commit for rotating shift pattern and comfortable to work in hospital environment.

Job Role

- Conduct preventive maintenance & submitting meter reading in time.

- Provide maintenance and repair issues.

- Providing routine service and maintenance to copiers, scanners, printers, and fax machines

- Setting up and installing new printers, copiers, scanners, and copier management software

- Managing orders and stock of new equipment, parts, and materials.

- Able to advice customer issue explain on site

- Can work independently, establish good relationship with customers and employees.

- To service, and repair a variety of printers, copiers, and scanners In this role

- Keeping abreast of the latest technologies and practices in the industry.

Reports

- Prepare & update monthly reports

- Diagnose / Tech report if require

Responsibility

 At least a Higher Nitec or equivalent in engineering, business or a related field is required.

 Professional Industrial Certification would be an added advantage

 No experience required as on job training will be provided.

 Valid driver's license and reliable transport preferred.

 Basic written and verbal communication skills.

 Preferred Proficiency in MS Office software (excel)

 Able to work unscheduled hours.

 Good communication and interpersonal skills

 Participate in various learning experiences, which may include attending workshops and training sessions external certification.

 Keeping abreast of the latest technologies and practices in the industry.

Do you have an inquisitive mind and do you like solving problems? Are you an independent and self-motivated individual? Are you looking for an engineering job that combines your excellent AV knowledge with your enthusiasm about the latest AV technologies in the market?

We believe in delivering excellence and if you share the same motto, come join the team!

The Responsibilities:

For this role, you will be traveling from sites to sites; be responsible for maintaining, operating and troubleshooting client’s AV / VC systems. You will act as the first contact point on all advisory matters pertaining to our client’s system. You will also be the pillar of support for our clients during key events and meetings.

From time to time, you may have to support the Engineering team for other related duties.

The Pre-Requisites:

• Preferably at least two years of experience in the operation, engineering and / or installation of AV systems. A strong knowledge of audio, video and networking engineering fundamentals.
• Experience of touch screen based control systems and video conferencing technology.
• Strong customer service skills.
• Positive attitude and incredible work ethics
• Team player and can work independently.
• Demonstrate a good level of negotiation and communication skills, both internally and with external clients.
• Drive to exceed expectations and in delivering excellence.

Come join us, we will prepare you for a fulfiling journey :)

The Opportunity

Esco Lifesciences Group provides enabling technologies, products and services to the life sciences and healthcare industries, supporting academic research and scientific discoveries, clinical practice, as well as biopharmaceutical R&D and manufacturing. Headquartered in Singapore, Esco has an extensive sales network in over 100 countries, direct sales and service offices in over 20 countries, 8 manufacturing and R&D hubs in the US, Europe, the UK, China, Singapore, Indonesia, and over 1300 employees worldwide.

Esco is poised to benefit from the sustained growth of the healthcare and biopharma industries in Asia and globally. Esco has achieved market leadership in China, and globally, in multiple categories within some of the fastest-growing segments — with China being its largest and fastest growing market. As a Singapore-headquartered company, Esco is a nexus of East and West, bridging technologies, products and talent across the world, with global operations spanning the US, Europe and Asia.

Main Duties

The ideal candidate will be involved with equipment installation, after-sales services such as calibration, certification and preventive maintenance, and service documentation and reports. Candidate must have strong interpersonal skills, independent, and able to work under pressure in a fast-paced environment.

Responsibilities:

· Field service support for Esco products

· Handle all breakdown calls in the earliest response time

· Ensure high level of customer satisfaction and effectively manage customer expectations

· Prepares monthly reports to present the overall performance of the service and technical application management

· Monitors repairs and maintenance activities to ensure operational efficiency and to target required hours for machine repair

· Responsible for decisions when to instigate the escalation process in order to resolve a customer concern/issue.

· Publish and maintain all service documentation in a Service Binder for distribution to field service organizations.

· Maintain online service documentation on the Esco distributor intranet

· Perform troubleshooting, commissioning, certification of units promoted

· Provides effective teamwork, building a strong relationship with customer contacts

· Carry out hands-on training for field service organizations internationally when needed

The Ideal Candidate Would Possess:

· Diploma or Degree in Engineering

· With at least one (1) year working experience in equipment repair and troubleshooting

· Good command of spoken and written English

· Good analytical and problem-solving skills

· Willing to travel locally and abroad

Excellent opportunity for an experienced Electrical Building Service Engineer to join a well-established company based in Boldon

Reports To: Director
Office Location: Boldon Business Park
Salary: £25,000 to £45,000 depending on experience

Overview
We have an exciting opportunity for an enthusiastic individual to join a growing company as an electrical building services engineer.

You will be required to undertake the electrical building services design and contract supervision elements of complex and in some cases highly technical projects across a wide and diverse construction sector range.

Due to the continued success and healthy portfolio of projects awarded particularly within the health care sector it’s a great opportunity and time to join the business and grow your experience and assist with the development of the more junior engineers.

You will be expected to manage your workload efficiently, producing designs, specifications and reports on time and to the required quality expected of a mechanical or electrical building services consulting engineer.

The ideal candidate would have a good appreciation and understanding of the other building services disciplines and be capable of representing the company with other professional design team members throughout the projects from conception to practical completion.

It would be desirable to have obtained a number of years’ experience in this industry and we would be interested in both capable candidates with several years gained or someone seeking their first opportunity of working at engineer level.

We would expect you to have attained a recognised engineering or management qualification with membership of CIBSE or similar institutions as well as working towards chartered engineering status with the engineering council.

Main Duties
• Developing conceptual / detailed design solutions in line with the project brief
• Carrying out the detailed design and calculations using Hevacomp, IES, dialux or similar design software tools
• Able to demonstrate AutoCad, Revit MEP and BIM knowledge, experience and capability
• Writing of technical specifications and producing detailed design drawings for tendering purposes
• Technical and quality reviews of project production information maintaining high standards
• Management of projects to achieve client satisfaction and profitability for the business.
• Identify and manage allocated resources to achieve project milestones
• Professionally represent the business at a wide range of meetings from client, design team and site attendance
• Good communicator with a professional approach and ability to interface and build relationships with clients to secure repeat business
• Design, supervision and technical reviewing of allocated projects
Qualifications
• Educated to HND / degree level in relevant subject
• Attained or working towards chartered engineer status
Skills
• Hevacomp / Revit / AutoCAD
• Excellent communicator and listener
• Strong written and technical capability
• Good at solving problems
• IT literate

Company
The company was formed in August 1993 as a private partnership.

The practice is a highly experienced mechanical and electrical building services design, low carbon and project management consultancy.

They are a highly professional team of engineers and technicians where we pride themselves in their quality of service and innovative sustainable designs.

Their long-term success is due to the amount of repeat business they obtain with their valued and well-respected clients.

This is an immediate vacancy so once the ideal candidate has applied, we will close the job advertisement.

Field Service Engineer
£32,916 - £37,304 depending on experience

Three incredible brands. One brilliant team. Join us as a Field Service Engineer for the most competitive benefits package in the industry, autonomy over your work and the satisfaction of helping customers in need.

As a Field Service Engineer, you'll be visiting customers in their homes across Perth and the surrounding areas, and fixing any appliance issues to get them up and running again. Managing your time through the day, you'll keep customers and colleagues updated on your progress and keep on top of the stock levels in your van day by day.

A full, valid driving licence is required. For upselling our products you'll be rewarded with bonus incentives on the products you sell. You'll be organised, have strong communication skills, and be dedicated to finding the best outcome for the customer.

Ideally, we'd like experience as a White Goods Engineer. But what we really need is self-motivation and strong technical and customer service skills. Our City and Guilds-assured in-house training and support has been designed to get you ready to deliver brilliant service to our customers.

Industry-leading benefits

• £32,650 per annum starting salary if you're a Field Service Engineer who does not have White Goods/ Domestic Appliance experience. You'll have the opportunity to earn £37,304 once you're fully trained and meet the minimum requirements
• £37,304 per annum starting salary if you have a minimum of 6 months recent White Goods Engineering experience
• Bonus potential of up to £2,500 per annum
• Enhanced rate over time
• Up to 6% pension contribution
• Brilliant staff discounts on products and a range of retailers, entertainment, and days out

The ability to lift & manoeuvre heavy objects, work in restricted spaces, regularly engage hand dexterity and colour vision are considered central requirements. Offers of employment are subject to testing to ensure that candidates are able to comply with the basic health and safety requirements of the role; this includes being able to distinguish between live, neutral and earth wires.

With the strength of our brands behind you, a culture of high-performance that motivates you and the freedom to drive your career your way, our shared ambition will inspire you and delight every customer. Our future. In your hands. Apply now.

Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria. We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found.

With the strength of our brands behind you, a culture of high-performance that motivates you and the freedom to drive your career your way, our shared ambition will inspire you and delight every customer. Our future. In your hands. Apply now.

Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria. We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found