Total 1 Director/C-Level Software Engineer job vacancies in Customer Service category in The United States of America

Job Description:

• Diagnose, identify, and resolve reported IT equipment issues by end users.
• Perform breakfix replacement of hardware parts to resolve issues.
• Escalate complex issues to the next level for timely assistance.
• Provide accurate and timely documentation in IT Service Management Tool.
• Handle IMACD service requests (install, move, add, change, and decommission) for IT equipment and software.
• Proactively update and follow up with end users.
• Coordinate and liaise with customers or other support teams.
• Focus on meeting SLAs and following the resolution process.
• Maintain a high level of customer satisfaction.
• Guide end users on required tasks.
• Provide timely status updates to close open work orders.
• Perform administrative tasks as needed.
• Handle other ad-hoc tasks as assigned.

Job Requirements:

• Minimum diploma in IT or relevant field.
• Minimum 2 years of deskside support experience.
• Knowledge of AD account and basic network security.
• Must be willing and able to travel to support remote sites.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

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